Yealink SIP-T53W Prime Business Phone User Guide

Yealink SIP-T53W Prime Business Phone

Package Contents
The following items are included in your package. If you find anything missing, contact your system administrator.

Note: We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance.

Assembling the Phone

1. Attach the stand and adjust the angle of the screen, as shown below:
   Note: You can also mount the phone to a wall. For more information on how to attach the wall mount bracket, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones.

2. Connect the handset and optional headset, as shown below:
   Note: The headset should be purchased separately.

3. Connect the USB flash drive, as shown below: Note: The USB port can also be used to connect the Wi-Fi USB dongle WF40/WF50, color-screen expansion module EXP50 or USB headset.The Wi-Fi USB dongle WF40/WF50 and color-screen expansion module EXP50 should be purchased separately. For more information on how to use the WF40, WF50 or EXP50, refer to Yealink Wi-Fi USB Dongle WF40 User Guide, Yealink Wi-Fi USB Dongle WF50 User Guide or Yealink EXP50 User Guide. For more information on how to use USB headset, refer to the documentation from the manufacturer.

4. Connect the network and power, as shown below:
   You have two options for network and power connections. Your system administrator will advise you which one to use.

Note: The IP phone should be used with Yealink original power adapter (5V/1.2A) only. The use of the third-party power adapter may cause the damage to the phone. If you are connecting a PC to your phone, we recommend that you use the Ethernet cable provided by Yealink.
If inline power (PoE) is provided, you don’t need to connect the power adaper. Make sure the hub/switch is PoE-compliant.

Startup
After the IP phone is connected to the network and supplied with power, it automatically begins the initialization process. After startup, the phone is ready for use. You can configure the phone via phone user interface or web user interface.

Welcome
Initializing… Please wait

Configuring Your Phone
Configuring via web user interface Accessing the web user interface:

1. Press the OK key when the phone is idle to obtain the IP address of the phone.
2. Open a web browser on your computer, enter the IP address into the address bar (e.g., “http://192.168.0.10” or “192.168.0.10”) and then press the Enter.
3. Enter the user name (default: admin) and password (default: admin) in the login page and click Confirm.

Network Settings: Click on Network->Basic->IPv4 Config
You can configure the network settings in the following ways:
DHCP: By default, the phone attempts to contact a DHCP server in your network to obtain its valid network settings, e.g., IP
address, subnet mask, gateway address and DNS address.
Static IP Address: If your phone cannot contact a DHCP server for any reason, you need to configure the IP address, subnet mask, gateway address, primary DNS address and secondary DNS address for the phone manually.

Note: The IP phone also supports IPv6, but IPv6 is disabled by default.

The wrong network settings may result in the inaccessibility of your phone and may have an impact on the network performance. Contact your system administrator for more information.

Account S e ttings: Click on Account->Register->Account X (X=1, 2, 3…11, 12)
Parameters of the account:

• Register Status: It shows the register status of the current account.
• Line Active: You can select Enabled/Disabled to enable/disable the account.
• Label: It is shown on the LCD screen to identify the account.
• Display Name: It is shown as caller ID when placing a call.
• User Name: It is provided by ITSP for registration (required).
• Register Name: It is an authenticated ID for authentication provided by ITSP (required).
• Password: It is provided by ITSP for registration (required).
• Server Host: It is provided by ITSP for registration (required).

Register status icons on the LCD screen: Note: Check with your system administrator if any error appears during the registration process or a specific configuration is required for your registration.

Configuring via phone user interface

Network Settings:
Press the Menu soft key when the phone is idle, select Advanced (default password: admin)->Network->WAN Port/VLAN/Web Server/ 802.1x/VPN/LLDP/CDP/NAT to configure the network.

Account Settings:
Press the Menu soft key when the phone is idle, select Advanced (default password: admin)->Accounts to configure the account.

Note: For more information on account parameters, refer to Configuring via web user interface above.

Basic Call Features

Placing a Call
Using the handset:

1. Pick up the handset.
2. Enter the number, and then press the Send soft key.

Using the speakerphone:

1. With the handset on-hook, press
2. Enter the number, and then press the Send soft key.

Using the headset:

1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press the Send soft key.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by pressing the HEADSET key, the Speakerphone key or by picking up the handset. Headset mode requires a connected headset.

Answering a Call

• Using the handset:
  • Pick up the handset.
• Using the speakerphone:
  • Press
• Using the headset:
  • Press

Note: You can reject an incoming call by pressing the Reject soft key.

Ending a Call

• Using the handset:
  Hang up the handset or press the End Call soft key.

• Using the speakerphone:
  Press or the End Call soft key.

• Using the headset:
  Press the EndCall soft key.

• Redial

  • Press to enter the Placed Calls list, press or to select the desired entry, and then press or the Send soft key.
  • Press twice when the phone is idle to dial out the last dialed number.

• Call Mute and Un-mute

  • Press to mute the microphone during a call.
  • Press again to un-mute the call.

• Call Hold and Resume

• To place a call on hold:
  Press or the Hold soft key during an active call.

• To resume the call, do one of the following:

  • If there is only one call on hold, press or the Resume soft key.
  • If there is more than one call on hold, press or to select the desired call, and then press or the Resume soft key.

Call Transfer
You can transfer a call in the following ways:

Blind Transfer

1. Press the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press the B Transfer soft key.

Semi-Attended Transfer

1. Press the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press Send.
3. Press the Transfer soft key when you hear the ring-back tone.

Attended Transfer

1. Press the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press Send.
3. Press the Transfer soft key when the second party answers.

Call Forward

To enable call forward:

1. Press the Menu soft key when the phone is idle, and then select Features->Call Forward.

2. Select the desired forward type:
   Always Forward—-Incoming calls are forwarded unconditionally.
   Busy Forward—-Incoming calls are forwarded when the phone is busy.
   No Answer Forward—-Incoming calls are forwarded if not answered after a period of time.

3. Enter the number you want to forward to. For No Answer Forward, press or to select the desired ring time to wait before forwarding from the After Ring Time field.

4. Press the Save soft key to accept the change.

Call Conference

1. Press the Conference soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press the Conference soft key again when the second party answers. All parties are now joined in the conference.
4. Press the EndCall soft key to disconnect all parties.

Note: You can split the conference call into two individual calls by pressing the Split soft key.Note: You can split the conference call into two individual calls by pressing the Split soft key.

Speed Dial
To configure a speed dial key:

1. Press the Menu soft key when the phone is idle, and then select Features->Dsskeys.
2. Select the desired DSS key, and then press the Enter soft key.
3. Select Speed Dial from the Type field, select the desired line from the Account ID field, enter a label in the Label field and then enter the number in the Value field.
4. Press the Save soft key to accept the change.

To use the speed dial key:
Press the speed dial key to dial out the preset number.

Voice Message
Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.

To listen to voice messages:

1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.

Customizing Your Phone

Call History

1. Press the History soft key when the phone is idle, press or to scroll through the list.
2. Select an entry from the list, you can do the following:
   • Press the Send soft key to call the entry.
   • Press the Delete soft key to delete the entry from the list.

If you press the Option soft key, you can also do the following:

• Select Detail to view detailed information about the entry.
• Select Add to Contacts to add the entry to the local directory.
• Select Add to Blacklist to add the entry to the blacklist.
• Select Delete All to delete all entries from the list.

Contact Directory
To add a contact:

1. Press the Directory soft key when the phone is idle, and then select All Contacts.
2. Press the Add soft key to add a contact.
3. Enter a unique contact name in the Name field and contact numbers in the corresponding fields.
4. Press the Save soft key to accept the change.

To edit a contact:

1. Press the Directory soft key when the phone is idle, and then select All Contacts.
2. Press or to select the desired contact, press the Option soft key and then select Detail from the prompt list.
3. Edit the contact information.
4. Press the Save soft key to accept the change.

To delete a contact:

1. Press the Directory soft key when the phone is idle, and then select All Contacts.
2. Press or to select the desired contact, press the Option soft key and then select Delete from the prompt list.
3. Press the OK soft key when the LCD screen prompts “Delete selected item?”.

Voice Message
Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.

To listen to voice messages:

1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.

Customizing Your Phone
Note: You can add contacts from call history easily. For more information, refer to Call History above.

Volume Adjustment

• Press during a call to adjust the receiver volume of the handset/speakerphone/headset.
• Press when the phone is idle or ringing to adjust the ringer volume.
• Press to adjust the media volume in the corresponding screen.

Ring Tones

1. Press the Menu soft key when the phone is idle, and then select Basic->Sound->Ring Tones.
2. Press or to select Common or the desired account and then press the Enter soft key.
3. Press or to select the desired ring tone.
4. Press the Save soft key to accept the change.

Safety instructions

Operating Ambient Temperatures

• Operating temperature: +14 to 122°F (-10 to 50°C)
• Relative humidity: 5% to 90%, noncondensing
• Storage temperature: -22 to +160°F (-30 to +70°C)

Warranty
Our product warranty is limited only to the unit itself, when used normally in accordance with the operating instructions and the system environment. We are not liable for damage or loss resulting from the use of this product, or for any claim from a third party. We are not liable for problems with Yealink device arising from the use of this product; we are not liable for financial damages, lost profits, claims from third parties, etc., arising from the use of this product.

DC symbol
is the DC voltage symbol.

Restriction of Hazardous Substances Directive (RoHS)
This device complies with the requirements of the EU RoHS Directive. Statements of compliance can be obtained by contacting support@yealink.com.

Safety Instructions
Save these instructions. Read these safety instructions before use!
The following basic safety precautions should always be followed to reduce risk of fire, electrical shock, and other personal injury.

General Requirements

• Before you install and use the device, read the safety instructions carefully and observe the situation during operation.
• During the process of storage, transportation, and operation, please always keep the device dry and clean.
• During the process of storage, transportation, and operation, please avoid collision and crash of the device.
• Please attempt not to dismantle the device by yourself. In case of any discrepancy, please contact the appointed maintenance center for repair.
• Without prior written consent, no organization or individual is permitted to make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
• lease refer to the relevant laws and statutes while using the device. Legal rights of others should be respected as well. Environmental Requirements
• Place the device at a well-ventilated place. Do not expose the device under direct sunlight.
• Keep the device dry and free of dusts.
• Place the device on a stable and level platform.
• Please place no heavy objects on the device in case of damageand deformation caused by the heavy load.
• Keep at least 10 cm between the device and the closest object for heat dissipation.
• Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials.
• Keep the device away from any heat source or bare fire, such as a candle or an electric heater.
• Keep the device away from any household appliance with strong magnetic field or electromagnetic field, such as a microwave oven or a refrigerator.

Operating Requirements

• Do not let a child operate the device without guidance.
• Do not let a child play with the device or any accessory in case of accidental swallowing.
• Please use the accessories provided or authorized by the manufacturer only.
• The power supply of the device shall meet the requirements of the input voltage of the device. Pleaseusethe provided surge protection power socket only.
• Before plugging or unplugging any cable, make sure that your hands are completely dry.
• Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, kitchen sink, wet basement or near a swimming pool.
• Do not tread on, pull, or over-bend any cable in case of malfunction of the device.
• During a thunderstorm, stop using the device and disconnect it from the power supply. Unplug the power plug and the Asymmetric Digital Subscriber Line (ADSL) twisted pair (the radio frequency cable) to avoid lightning strike.
• If the device is left unused for a rather long time, disconnect it from the power supply and unplug the power plug.
• When there is smoke emitted from the device, or some abnormal noise or smell, disconnect the device from the power supply, and unplug the power plug immediately. Contact the specified maintenance center for repair.
• Do not insert any object into equipment slots that is not part of the product or auxiliary product.
• Before connecting a cable, connect the grounding cable of the device first. Do not disconnect the grounding cable until you disconnect all other cables.

Cleaning Requirements

• Before cleaning the device, stop using it and disconnect it from the power supply.
• Use a piece of soft, dry and anti-static cloth to clean the device.
• Keep the power plug clean and dry. Using a dirty or wet power plug may lead to electric shock or other perils.

ENVIRONMENTAL RECYCLING

Never dispose of the device with domestic waste
Ask your Town Council about how to dispose of it in an environmentally friendly way. The cardboarc box, plastic packaging and player components may be recycled in accordance with prevailing recycling regulations in your country.

Always adhere to prevailing regulations
Those who fail to do so may be fined or prosecuted in accordance with the law. The crossed out garbage can that appears on the device means that when it has reached the end of its useful life, it should be taken to a special waste disposal centre and treated separately to general urban waste.

Troubleshooting

The unit cannot supply power to Yealink device. There is a bad connection with the plug.

1. Clean the plug with a dry cloth.
2. Connect it to another wall outlet.

The usage environment is out of operating temperature range.

1. Use in the operating temperature range.

The cable between the unit and the Yealink device is connected incorrectly.

1. Connect the cable correctly.

You cannot connect the cable properly.

1. You may have connected a wrong Yealink device.
2. Use the correct power supply.

Some dust, etc., may be in the port.

1. Clean the port.
   Contact your dealer or authorized service facility for any further questions.

Contact Information
YEALINK NETWORK TECHNOLOGY CO.,LTD.
309, 3rd Floor, No.16, Yun Ding North Road, Huli District, Xiamen City, Fujian, P.R.C
YEALINK (EUROPE) NETWORK TECHNOLOGY B.V.
Strawinskylaan 3127, Atrium Building, 8th floor, 1077ZX Amsterdam, The Netherlands
YEALINK (USA) NETWORK TECHNOLOGY CO., LTD.
999 Peachtree Street Suite 2300, Fulton, Atlanta, GA, 30309, USA

Declaration of Conformity

Date of Issue: 20th /July/2019
We: YEALINK(XIAMEN) NETWORK TECHNOLOGY CO.,LTD,
Address: 309, 3rd Floor, No.16, Yun Ding North Road, Huli District, Xiamen City, Fujian, P.R.C
Declare that the product

Type: Prime Business Phone
Model: SIP-T53
meets the essential requirements and other relevant provisions according to the following EC directive Directive: 2014/30/EU,2014/35/EU

Conformity
The product complies with the following standards:

Safety: EN 62368-1:2014
EMC: EN 55032:2015 EN 55035:2017 EN61000-3-2: 2014 EN61000-3-3: 2013

Directive 2011/65/EU and (EU)2015/863 of the European Parliament and of the Council of 8 June 2011 and 4 June 2015on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS 2.0)
Directive 2012/19/EU of the European Parliament and of the Council of 4.July.2012 on Waste electrical and electronic equipment (WEEE)
Regulation (EC) No.1907/2006 of the European Parliament and of the Council of 18.December.2006 on Registration, Evaluation, Authorization, and Restriction of Chemi-cals (REACH)

NAME: Stone Lu
DATE: 20/July/2019
TITLE: Vice President

YEALINK (EUROPE) NETWORK TECHNOLOGY B.V.
Address: Strawinskylaan 3127, Atrium Building, 8th floor, 1077ZX Amsterdam, the Netherlands
Telephone: +31(0)646111373
Email: EUROPE@Yealink.com

Date of Issue: 20th /July/2019
We: YEALINK(XIAMEN) NETWORK TECHNOLOGY CO.,LTD,
Address: 309, 3rd Floor, No.16, Yun Ding North Road, Huli District, Xiamen City, Fujian, P.R.C

Declare that the product
Type: Prime Business Phone
Model: SIP-T53W
meets the essential requirements and other relevant provisions according to the following EC directive

Directive: 2014/30/EU,2014/35/EU,RED 2014/53/EU

Conformity
The product complies with the following standards:

Safety: EN 62368-1:2014
EMC:

• EN 55032:2015+AC:2016
• EN 55035:2017
• EN61000-3-2: 2014
• EN61000-3-3: 2013

Radio:

• ETSI EN 301 489-1 V2.2.0,
• ETSI EN 301 489-3 V2.1.1,
• ETSI EN 301 489-17 V3.2.0,
• ETSI EN 300 328 V2.1.1；
• ETSI EN 301 893 V2.1.1
• EN 300 440 V2.1.1

Health: EN 62311:2008；EN62479:2010

Directive 2011/65/EU and (EU)2015/863 of the European Parliament and of the Council of 8 June 2011 and 4 June 2015 on the restriction of the use of certain hazardous substances in electrical and electronic equipment(RoHS 2.0)

Directive 2012/19/EU of the European Parliament and of the Council of 4.July.2012 on Waste electrical and electronic equipment (WEEE)

Regulation (EC) No.1907/2006 of the European Parliament and of the Council of 18.December.2006 on Registration, Evaluation, Authorization, and Restriction of Chemicals (REACH)

NAME: Stone Lu
DATE: 20/July/2019
TITLE: Vice President

YEALINK (EUROPE) NETWORK TECHNOLOGY B.V.
Address: Strawinskylaan 3127, Atrium Building, 8th floor, 1077ZX Amsterdam, the Netherlands
Telephone: +31(0)646111373
Email: EUROPE@Yealink.com

Technical Support
Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.

YEALINK(XIAMEN) NETWORK TECHNOLOGY CO.,LTD. Web: www.yealink.com
Addr: 309, 3rd Floor, No.16, Yun Ding North Road, Huli
District, Xiamen City, Fujian, P.R.C
Copyright©2021Yealink Inc.All rights reserved.

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