COUGAR ELITE Version Royal Electric Standing Desk Instruction Manual

October 30, 2023
Cougar

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COUGAR ELITE Version Royal Electric Standing Desk

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ROYAL ELECTRIC STANDING DESK ELITE version

The Cougar Electric Standing Desk features outstanding Timotion lifting columns and a control box with exceptional quality construction. The desk has a dual motor for extra weight capacity, smooth lifting, and reliability. The desk also comes with cable management attached to preserve a tidy desk. The desk has an exclusive built-in 7-in-1 docking station that lets you expand the connectivity options of your laptop. The desk is designed to integrate all your needs into one product.

PARTS & HARDWARE LIST

  • Premium Stylish Desktop x1
  • Lifting Column x2
  • Foot x2
  • Under-Desk Cable Tray x1
  • Control Box x1

SPECIFICATION

  • Product Name: COUGAR ROYAL ELECTRIC STANDING DESK ELITE version
  • Preassembled Desk Frame: 2 stage columns and dual motors desk frame
  • Desk Dimension: 59x31x1 or 47x31x1
  • Height Range: 27-47(without desktop) / 28-48(with desktop)
  • Travel Speed Noise Level:
  • Lifting Capacity: 220 Ib
  • Input: 100-240VAC, 50/60Hz
  • Quality Certifications: ANSI/BIFMA X5.5-2014 Durability Certification
  • Desktop Chemical Test Electronic Devices Safety Certifications Built-in Docking Port: Meet RoHS, SGS & PROP 65 compliant
  • Input Type C x1, Type C USB 3.1 x1, Type A USB 3.1 x2 HDMI 2.0 x1, DP1.4 x1, Power in PD 3.0 x1

CAUTION, USE & LIABILITY
CAUTION:
Make sure no obstacles are in the desk’s path. Make sure the desk top is not touching any walls. Make sure all cords are of appropriate lengths to accommodate the change in desk height. Be aware of your hands.

USE & LIABILITY: This sit-to-stand adjustable desk has electric motors and is designed for use in an indoor environment and dry work areas only. The desk height is adjustable so that it can be positioned at the most suitable height. Any other use is at user’s risk. Under no circumstances does the manufacturer accept warranty claims or liability claims for damages caused from improper use or handling of the desk.

ASSEMBLY INSTRUCTIONS

BEFORE YOU BEGIN:

  1. Lay out all components and hardware to ensure that you have everything listed.
  2. The desk weighs over 100 lbs. Two people are needed to turn or move desk top and some components. When turning or moving the assembled desk, grab it by Lifting column (not the desk top).
  3. Assemble on a soft and non-abrasive surface to avoid scratch or damage to the desk top.

STEP 1
Insert the lifting column so that the back of the lifting column and the back of the crossbar end are flush. Use Hex wrench 5mm to tighten with 4pcs of screw A (M6x16mm) screws on each side.

STEP 2
Use 8mm Hex wrench to secure foot to lifting column with four screw B (M10x15mm) on each side.

STEP 3
Unfasten the connecting sheet metal above the control box by using 5mm hex wrench. Then place the sheet metal on side, ready for following step 4 to plug the cables to control box.

STEP 4

  1. Connect height controller cable to the right plug on control box.
  2. Connect motor cables to control box. Motor cables can be plugged in any order.

FEATURES

Cougar Electric Standing Desk chooses outstanding Timotion lifting columns,control box and keypad with exceptional quality construction. With cable management attached to preserve you the tidy desk. Exclusively built-in 7-in-1 docking station let you expand the connectivity options of laptop. We integrate all your needs into this desk.

  • Premium Stylish Desktop
  • Dual Motor Desk for Extra Weight Capacity, Smooth Lifting and Reliability
  • Superior Knob Control Memory Keypad
  • World-Class Stability Frames
  • Convenient Cable Management Tools
  • Exclusive Built-in 7-in-1 Docking Station

PARTS & HARDWARE LIST

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PARTS / COMPONENT LIST

1| Desk Top| x1
2| Lifting Column| x2
3| Foot| x2
4| Under-Desk Cable Tray| x1
5| Control Box| x1

HARDWARE LIST

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*Listed qty included 2 extra screws in the package as spare parts

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SPECIFICATION

Product Name COUGAR ROYAL ELECTRIC STANDING DESK ELITE version
Preassembled Desk Frame 2 stage columns and dual motors desk frame
Desk Dimension 59”x31”x1” or 47”x31”x1”
Height Range 27”- 47”(without desktop) / 28”- 48”(with desktop)
Travel Speed 1.57”/second
Noise Level ≦50 decibels during motion
Lifting Capacity 220 Ib
Input 100-240VAC, 50/60Hz
Quality Certifications ANSI/BIFMA X5.5-2014 Durability Certification
Desktop Chemical Test Meet RoHS, SGS & PROP 65 compliant
Electronic Devices Safety Certifications Lifting Column, Control Box – UL

certification Docking Station- FCC & CE certification
Built-in Docking Port| Input Type C x1, Type C USB 3.1 x1, Type A USB 3.1 x2 HDMI 2.0 x1, DP1.4 x1, Power in PD 3.0 x1

CAUTION, USE & LIABILITY

CAUTION
Make sure no obstacles are in the desk’s path. Make sure the desk top is not touching any walls. Make sure all cords are of appropriate lengths to accommodate the change in desk height.

Be aware of your hands

  • Read and understand this manual before attempting to install or operate.
  • This product is not intended for use by young children or for those who require supervision.
  • Do not sit or stand on the desk. Do not crawl or lie under the desk.
  • Do not place any objects taller than 20” underneath the desk.
  • Do not open any of the components – lifting columns, control box, or controller. There is a risk of electric shock.
  • The desk must be INITIALIZED before first use.

USE & LIABILITY
This sit-to-stand adjustable desk has electric motors and is designed for use in an indoor environment and dry work areas only. The desk height is adjustable so that it can be positioned at the most suitable height. Any other use is at user’s risk. Under no circumstances does the manufacturer accept warranty claims or liability claims for damages caused from improper use or handling of the desk.

ASSEMBLY INSTRUCTIONS

BEFORE YOU BEGIN

  1. Lay out all components and hardware to ensure that you have everything listed.
  2. The desk weighs over 100 lbs. Two people are needed to turn or move desk top and some components. When turning or moving the assembled desk, grab it by Lifting column (not the desk top).
  3.  Assemble on the soft and non-abrasive surface to avoid scratch or damage to the desk top.
  • STEP 1
    Insert the lifting column so that the back of the lifting column and the back of the crossbar end are flush. Use Hex wrench 5mm to tighten with 4pcs of screw A (M6x16mm) screws on each side.
    COUGAR-ELITE-Version-Royal-Electric-Standing-Desk-9

  • STEP 2
    Use 8mm Hex wrench to secure foot to lifting column with four screw B (M10x15mm) on each side.
    COUGAR-ELITE-Version-Royal-Electric-Standing-Desk-10

  • STEP 3
    Unfasten the connecting sheet metal above the control box by using 5mm hex wrench. Then place the sheet metal on side, ready for following step 4 to plug the cables to control box.

  • STEP 4

    • Connect height controller cable to the right plug on control box.
    • Connect motor cables to control box. Motor cables can be connected interchangeably to either port.
    • Plug power cable to the left plug on control box.
    • Then put back the sheet metal and make sure well screwed with four screws as original condition.
  • STEP 5
    Install under-desk cable tray by using a 5mm hex wrench to tighten Screw A(M6x16mm) as shown.
    COUGAR-ELITE-Version-Royal-Electric-Standing-Desk-6
    COUGAR-ELITE-Version-Royal-Electric-Standing-Desk-8 COUGAR-ELITE-Version-Royal-Electric-Standing-
Desk-7COUGAR-ELITE-Version-Royal-Electric-
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LIFT DESK WITH CONTROLLER

The controller is a simple yet classic hand control for height-adjustable desk. It allows the user to set four preferred heights and equipped with a three-digit height display. You can preset up to four positions. Use knob switch to move the desk to your desired position.

  • 3-digit display shows the height of the desk.
  • Memory functionality (4 settings)
  • Mounted to the desk front side
  • Knob switch for up and down
  • Especially designed for adjustable height desk application.

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*Knob switch: Adjust the height adjustable desk to go up or down.

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Users must conduct a reset when the desk operated for the first time. Simultaneously press button 3 and 4 for 8 seconds.
Continue pressing the buttons until both columns are in lowest position. When finished with the reset, the control box makes a beep sound and the buttons can be released. Then, the display will show starting height.

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Simultaneously press the preferred memory buttons (1,2,3,4) with scrolling down or up knob switch for 3 seconds, once the display shows P1 or P2 or P3 or P4, means the position is memorized. Then, just press button 1,2,3 or 4 to move desk to memorized position.

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TROUBLESHOOTING

Issues(s) Solution
Desk does not go up or down

Check all connections. Make sure power cord is plugged into the control box and a power outlet. Unplug the power cord and relog after 10 seconds. Re- initialize the desk. If the problem persists, switch motor cables from one port to another at control box and re-initialize one more time. If you have been using the desk continuously for 2 minutes, non-movement might be due to overheat. Stop using the desk for 10 minutes and let it cool down.

Columns do not go up evenly.| Unplug the power cord and re-plug after 10 seconds. Re-initialize the desk. If the problem persists, switch motor cables from one port to another at control box and re-initialize one more time.
Desk wobbles pretty excessively.| It is normal that desk wobbles slightly at standing height when in use. Make sure all the screws are tightened and adjust leveling studs if the floor is uneven.
Desk is unusually noisy| It is normal that the desk is noisier when one stage extends into the other. Apply silicon based lubricant if it is unusually noisy.
Reset may be needed from time to time in events like non-movement, uneven movement, sudden power outage, over-load, overheat and etc.

For most electronic devices, reset is simply a power-off and a power-on. This desk has dual motors. The reset involves more than a conventional power-off and power-on as both motors need to be synchronized. The reset process is the same as initialization. If your desk has memory controller, press and hold both UP and DOWN arrow buttons, and release both buttons when 000 appears. If your desk has basic 2-button controller, press and hold UP and DOWN arrow buttons for 3 seconds, and then release both buttons. The desk will first go to the lowest position, then the highest position and finally stops in between.

ERROR CODE FOR DESK WITH MEMORY CONTROLLER

The digital display shows the error code s below to suggest the issues that users may encounter during the operation.

Error Code Solution
E00 Not reset completely
E01 Overuse protection
E02 Unbalance protection
E03 Anti-collision
E04 T- touch Protection
E11 M1 Motor over-current protection
E12 M2 Motor over-current protection
E21 No Hall sensor from M1
E22 No Hall sensor from M2
E31 No current from M1
E32 No current from M2

Docking Station Spec sheet

Features

Input Port| Type C with PD Function
Type C (Data only) x 1

Type| USB3.1 Gen 1
Speed| 5Gb/S
Power Delivery| Unable (Data Only)
Battery Charging| Enable
Type A x 2

Type| USB3.1 Gen 1
Speed| 5Gb/S
Battery Charging| Enable
Type C (Power IN with PD Charge) x 1

Type| USB 2.0 Data
Speed| 480Mb/S
Power Delivery| Enable, PD 3.0
HDMI                                                      HDMI 2.0

Max. Resolution| 4K@ 60Hz
DP                                                           DP 1.4

Max. Resolution| 4K@ 60Hz
Power Request

Support Power Adapter| Max 100W

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Specification

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GLOBAL WARRANTY POLICY
WARRANTY PERIODS OF COUGAR WORK PRODUCTS
Product : COUGAR ROYAL ELECTRIC STANDING DESK
Warranty: 2-Year Warranty for COUGAR Electric Standing Desk / 5-Year Warranty for lifting column. This warranty gives you specific legal rights. You may also have other rights granted under local law. These rights may vary.

WARRANTY AGREEMENT

  • If the product has defects in material or manufacture, COUGAR will provide repair and replacement service within the warranty period.
  • Our warranty service is based on the date of the invoice or warranty card.

WARNING

  • Please wear protective gloves when assembling the Desk. It is your own responsibility to use appropriate protection to prevent any physical damage.
  • Do not use abrasive products or scrub energetically when cleaning. Please stick to gentle products suitable for delicate materials.
  • All parts should be checked monthly to confirm their integrity and to make sure that the screws are not loose.
  • If any part of the product is or appears to be damaged, missing or loose, please contact the local distributor and do not use the product. WARNING

CONTACT INFORMATION
LOYALTY FOUNDER ENTERPRISE CO., LTD.
13F, NO.859, Jingguo Rd, Taoyuan Taiwan, R.O.C
TEL: +886-3-3269123
Service email : service@cougarwork.com
COUGAR WORK. All Rights Reserved. Made in China

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