TOBENONE UDS-023 15 In 1 USB C Dual Monitor Dock User Guide
- October 30, 2023
- TOBENONE
Table of Contents
TOBENONE UDS-023 15 In 1 USB C Dual Monitor Dock User Guide
Free Warranty Extended
Register your product for a FREE upgrade to a 24-Month Warranty:
www.tobenone.com/warranty
THANK YOU!
Thank you for your purchase of the Tobenone 15-in-1 USB C Dual Monitor Dock
UDS-023.This dock can help to expand two displays on most macOS and Windows
laptops with USB/USB C ports. It is easy to expand your laptop to dual HDMI
and VGA ports, support 2 USB 3.1, USB C, 4 USB 2.0, RJ45 Ethernet, SD/TF card
reader, 3.5mm audio& Mic, so you can easily connect multi-devices via 2-in-1
USB-A and USB-C cable.
Ports and connectors
- ① VGA Port: Connect to a device with a VGA port to stream video at resolutions up to 1080P@60Hz (Driver based)
- ② HDMI2 Port: Connect to a device with an HDMI port to stream video at resolutions up to 2K@60Hz | 1080P@60Hz (Driver based)
- ③ HMDI1 Port: Connect to a device with an HDMI port to stream video at resolutions up to 2K@50Hz | 2K@60Hz | 1080P@60Hz (Driver based)
- ④⑩ USB 2.0 Port: Support data transfer at speeds up to 480Mbp/s.
- ⑤ Type-B Host: Connect to your USB/USB C laptop
- ⑥ RJ45 Ethernet Port: Supports 10/100/1000 Mbps
- ⑦ DC-IN Port: DC-IN for the additional power adapter12V3A
- ⑧SD/⑨TF Card Reader(USB2.0)
- ⑪USB 3.1 Port: Support data transfer at speeds up to 10Gbp/s
- ⑫USB C Port: Support data transfer at speeds up to 10Gbp/s
- ⑬Audio Port: Connect to earphones or other devices with a 3.5mm connector
Because this dock is driver-based, please install driver before use
Step 1: Please plug the power supply to the DC-IN port()
Step 2: Use 2-in-1 USB-A and USB-C cable to connect the dock and laptop via
Type B Host() port
Step 3: Go to www.displaylink.com
Step 4: Chose your operating system
Step 5: Dowland and install
Step 6: Set up the resolution and enjoy
Step 7: Connect two monitors via HDMI 1 ()+HDMI2()/VGA() port
Dual Display Configuration for laptops
Step 8: Attach USB device (USB driver, keyboard, mouse, printer etc) to the
USB ports on both the front and back of the dock((④⑩⑪⑫). Insert SD/TF card
into SD/TF port(⑧⑨)
Step 9: Connect speaker/headphones or microphone to the Audio port(). Connect
the Ethernet cable to RJ45 Ethernet port()
Step 10: Please use a separate power supply to connect the laptop
Troubleshooting
Why can’t I expand multiple displays when I connect the docking station
- Please make sure your connection is correct. For laptops with Thunderbolt 3/4 ports or USB-C ports that support DisplayPort Alt Mode and Power Delivery, please use the USB C port of the 2-in-1 USB-A and USB-C cable to connect the dock and the USB C port of your laptop. If your laptop has a USB port, please use the USB port of the 2-in-1 USB-A and USB-C cable to connect the dock and the USB port of your laptop.
- Please attach the power supply to the DC-IN port so all devices can run more stable.
- Please make sure you have downloaded/updated the Display Link driver to the latest version. (When using the dock to extend dual or triple display for your laptop, please click Navigate Launchpad-> open the Display Link manager software.)
- Please attach others devices to the dock such as the monitor. (Note: the HDMI2 and VGA are the same signal source)
Do I need to install any drivers to use the dock?
- This USB C docking station can extend your laptop to dual or triple monitors that require a Display link driver to provide your USB C notebook display! There is the address of downloading the driver in the manual. How to deal with screen drop, black screen, or screen flickering issues when connecting to an external monitor? 1>After the dock has just been connected to the external monitor, it’s normal for there to be some degree of flickering. It should go away in a few seconds. If you experience any screen issues after waking up your laptop, please follow the below step to have a try.
- Please remove all cables – reboot your laptop – attach the power supply to the DC-IN port attach others devices to the dock such as the monitor.
- Please use a separate charge to connect the laptop.
Can’t charge my laptop when I use the USB C dock?
- This dock does not provide power to the connected laptop –the laptop will still require a separate charger.
- Please connect the power supply to the DC-IN port on the laptop docking station before connecting an external hard drive or multiple display purposes.
Why does only one display have sound when I extend two displays via HDMI1 and HDMI2 ports?
- First, please confirm which port HDMI1 or HDMI2 port has sound output
- If the display screen connected to the HDMI1 port has no sound output, please try the steps: please remove all cables – reboot your laptop – attach the power supply to the DC-IN port attach others devices to the dock such as the monitor.
- If it is an HDMI2 port, it is a normal phenomenon. Due to the limitation of the docking station chip, the HDMI2 and VGA ports of our product have no sound output.
Any questions, we are here to help! Email:
support@tobenone.com
Because the only questions we can’t fix is the one we don’t know.
https://tobenone.com/pages/warranty