AT T AP-A Phone 6.5 Inch HD+ Display Prepaid Smartphone User Guide

: June 10, 2024
: AT&T

Table of Contents

AP-A Phone 6.5 Inch HD+ Display Prepaid Smartphone
Product Information
Product Usage Instructions
Choose one of 2 simple setup options
- Additional setup instructions
Using your AP-A device
Indicator lights
Read User Manual Online (PDF format)
Download This Manual (PDF format)

AP-A Phone 6.5 Inch HD+ Display Prepaid Smartphone

Product Information

The AP-A device is a phone adapter that allows users to make phone calls using either their home broadband or cellular network. The device has two cellular antennas and Ethernet ports for connecting to the internet. The device also has a power input port for connecting to a wall outlet.

Product Usage Instructions

Setup Option 1: Home Broadband

1. Select a location near your broadband modem for the AP-A device.

2. Take the AP-A device out of the box and attach the two cellular antennas to it.

3. Connect one end of the Ethernet cable to the red WAN port on the back of the AP-A device and the other end to one of the LAN ports on your broadband modem/router.

4. Attach one end of the power cable to the POWER Input port on the back of the AP-A device and the other end to a wall power outlet.

5. Connect your phone to phone jack #1 on the back of the AP-A device using a phone cable. If you are transferring an existing phone number, call 877.377.0016 to complete the transfer.

Note: Make sure the AP-A device receives an AT&T cellular signal; otherwise, it will use only your broadband and will not switch to cellular if your broadband goes down. Interruptions in your home broadband service, including power outages, may result in interruptions in your phone service.

Setup Option 2: Cellular

1. Select a location on the first or second floor near a window or outside wall for the AP-A device.

2. Take the AP-A device out of the box and attach the two cellular antennas to it.

3. Since you are not connecting the AP-A device to home broadband, skip this step.

4. Attach one end of the power cable to the POWER Input port on the back of the AP-A device and the other end to a wall power outlet.

Note : Make sure the AP-A device receives an AT&T cellular signal; otherwise, you may not be able to make calls, including 911 emergency calls. Move the AP-A device to a higher floor or closer to a window if you don’t see two or more green bars of signal strength.

AT&T Phone – Advanced (AP-A) does not use your home phone wall jacks. Before you begin setup, unplug your existing phone(s) from the phone wall jack(s). AT-T-AP-A-Phone-6.5-Inch-HD+-Display-Prepaid-
Smartphone-1

Choose one of 2 simple setup options

SETUP OPTION 1: HOME BROADBAND: Choose this option if:

You have home broadband, and your broadband modem is in a convenient location (not in a closet or basement, etc.).
WARNING : If your AP-A device does not receive an adequate AT&T cellular signal, AP-A will use only your home broadband, and will not switch to cellular if your home broadband is interrupted for any reason.
Follow setup instructions on page 3.

SETUP OPTION 2: CELLULAR: This option is not recommended if you have more than one phone line on your AP-A device.
Choose this option if:

Your eceive an adequate AT&T cellular signal on the first or second floor of your home, and
Either you don’t have home broadband, or your broadband modem is in an inconvenient location (such as a closet or basement, etc.).

Follow setup instructions on page 4.

Setup Option 1
HOME BROADBAND: Select the location for your AP-A device near your broadband modem.

Take the AP-A device out of the box.
Attach the two cellular antennas to the AP-A device.
Attach one end of the Ethernet cable to the red WAN port on the back of the AP-A device and the other end to one of the LAN ports (usually yellow) on the broadband modem/router.
Attach one end of the power cable to the POWER Input port on the back of the AP-A device and the other end into a wall power outlet. Check cellular signal strength indicator on the front of the AP-A device: Signal strength may vary in different parts of your home. If you don’t see two or more green bars of signal strength, in a power outage or broadband outage you may need to move the AP-A to a higher floor(and/or closer to a window) so the AP-A device can use the cellular connection to complete your calls. With this setup option, if your AP-A device does not receive an AT&T cellular signal, AP-A will use only your broadband and will not switch to cellular if your broadband goes down. In this scenario, any interruption in your home broadband service—including due to a power outage—may result in the interruption of your AP-A phone service. Without an AT&T cellular signal, you may not be able to make calls, including 911 emergency calls.
After phone jack indicator #1 is solid green, connect a phone cable between your phone and phone jack #1 on the back of the AP-A device. If your AP-A service will use existing phone number(s) that you had previously, call 877.377.0016 to complete the phone number transfer(s) to AP-A.

NOTE : With this setup option, as long as your AP-A device receives an AT&T cellular signal, the AP-A device will use your broadband most of the time, and it will automatically switch to cellular if your broadband goes down.
See additional setup instructions on page 5.

Setup Option 2
CELLULAR: Select the location for your AP-A device on the first or second floor near a window or outside wall (to ensure the best cellular connection).

Take the AP-A device out of the box.
Attach the two cellular antennas to the AP-A device
Since you are not connecting the AP-A device to home broadband, you can skip this step.
Attach one end of the power cable to the POWER Input port on the back of the AP-A device, and the other end into a wall power outlet.
Check cellular signal strength indicator on the front of the AP-A device: Signal strength may vary in different parts of your home, so you may need to check multiple locations in your home for the strongest signal. If you don’t see two or more green bars of signal strength, move the AP-A to a higher floor(and/or closer to a window).
After phone jack indicator #1 is solid green, connect a phone cable between your phone and phone jack #1 on the back of the AP-A device. If your AP-A service will use existing phone number(s) from your prior phone service, call 877.377.0016 to complete the phone number transfer(s) to AP-A.
With this setup option, the AP-A will only use the AT&T cellular connection. Any interruption in your AT&T cellular service may result in the interruption of your AP-A phone service. See additional setup instructions on page 5.

Additional setup instructions

WARNING : NEVER plug the AP-A phone cable into your home phone wall jack. Doing so may cause electrical shorts and/or damage your home wiring or the AP-A device. Signal strength may vary in different parts of your home. If you don’t see two or more green bars of signal strength on the front of the AP-A device, in a power outage or broadband outage you may need to move the AP-A to a higher floor(and/or closer to a window).
Your Customer Service Summary indicates how many phone line(s) you ordered. If you ordered more than one AP-A phone line, your phone lines will be assigned to the phone jacks on the back of the AP-A device in the following order, using the numbers shown next to each phone jack on the AP-A device:

Phone line(s) are first (if any)
Then any fax line(s)
Then any alarm line(s)
And finally, any modem line(s)

To determine which phone numbers are assigned to which AP-A phone jacks, plug a phone into each AP-A phone jack and use a different phone to place a call to each AP-A phone number, or call AT&T Customer Care at 800.288.2020.
To test a fax line, a fax machine must be connected to the appropriate AP-A phone jack. Contact your alarm company to connect any alarm lines.
If you would like multiple handsets for the same telephone line throughout your home, please use a cordless phone system that includes multiple handsets. Any standard cordless phone system should be compatible, provided the base station is plugged into the correct phone jack on the AP-A device. REMEMBER: NEVER plug the AP-A device into any phone wall jack in your home.
If you don’t have an available electrical outlet to plug the AP-A device into, a surge protector is recommended. Call AT&T Customer Care at 800.288.2020 for assistance with your AT&T service. 911 NOTICE: BEFORE MOVING THIS AT&T PHONE – ADVANCED DEVICE TO A NEW ADDRESS, CALL AT&T AT 800.288.2020, OR YOUR 911 SERVICE MAY NOT WORK CORRECTLY. You must keep the registered address of this device up to date to ensure a 911 operator willreceive your properlocation information. When a 911 call is placed, you may have to provide yourlocation address to the 911 operator. If not, 911 assistance may be dispatched to the wrong location. If you move this device to another address without first contacting AT&T, your AT&T Phone – Advanced service may be suspended.

Using your AP-A device

Calling Features are only available on voice lines (not fax or data lines).

Three-Way Calling

While on an existing call, press the Flash (or Talk) key on your phone to put the first party on hold.
When you hear a dial tone, dial the second party’s number (wait up to four seconds).
When the second party answers, press the Flash (or Talk) key again to complete the three-way connection.
If the second party does not answer, press the Flash (or Talk) key to end the connection and return to the first party.

Call Waiting
You will hear two tones if someone calls while you are already on a call.

To hold the current call and accept the waiting call, press the Flash (or Talk) key.
Press the Flash (or Talk) key anytime to switch back and forth between calls.

Call Forwarding
To forward all incoming calls, dial: 72, then the 10-digit number to which you wish to forward your calls, then #. (Example: 72123- 456-7890# forwards your calls to the phone number 123-456-7890).
To stop forwarding all incoming calls, dial *73#.

Notes

AP-A does not provide voicemail service.
AP-A requires touch-tone phone. Rotary or pulse-dialing phones are not supported.
AP-A cannot be used to make 500, 700, 900, 976, 0+ collect, operator assisted, or dial-around calls (e.g., 1010-XXXX).
The AP-A device does not support texting or multimedia message services (MMS).

Power Outages
AP-A has a built-in battery with standby time of up to 24 hours, depending on environmental factors. Heads up: During a power outage you’ll need a standard corded phone that doesn’t require external power to function to make all calls, including 911.

Home Broadband Outages
If you are relying entirely on home broadband connection (i.e., your AP-A cellular strength indicatoris off, indicating no cellular signal) interruption of the home broadband will interrupt AP-A telephone service. AP-A service may be restored on a limited basis if you move the AP-A device to a higher floor and/or closer to a window and locate a strong enough cellular signal.

In-Home Wiring
NEVER plug the AP-A device into a phone wall jack in your home. Doing so may damage the device and/or your home wiring. It may also start a fire.

Additional Connection Support
If you need additional support for connecting your fax, alarm, medical monitoring or other connection to the AP-A device, call AT&T Customer Care at 800.288.2020. Always confirm with your alarm, medical, or other monitoring service to ensure services are operating properly.

Battery and SIM Access
To access the battery and SIM card, insert two quarters into the two slots on the bottom of the device and turn counterclockwise

Indicator lights

Icon	Icon name	Status	Condition

| Cellular signal strength| 4 bars| Very strong signal
3 bars| Strong signal
2 bars| Medium signal
1 bars| Weak signal
Off| No signal
| Cellular link| Green solid| Cellular link is complete
Green flashing| Attempting to complete cellular link
Off| No cellular link
| Battery power| Green solid| Battery charged & power connected
Blue flashing| Battery charging
Amber flashing| Battery in use & power not connected
Red flashing| Battery low & power not connected
Icon| Icon name| Status| Condition
---|---|---|---

800.288.2020

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