iROCKER IR-TSEBF High Quality Paddle Boards Owner’s Manual
- June 10, 2024
- iROCKER
Table of Contents
iROCKER IR-TSEBF High Quality Paddle Boards
Product Information
The BLACKFIN paddle board is a product manufactured by iROCKER Inc. The company has issued a notice of limited seam separation/replacement offer for certain models of BLACKFIN paddle boards. The affected boards have serial numbers starting with IR-TSEBF, with numbers between IR139020 and IR141685, between IR157500 and IR160165, and between IR160500 and IR163165.
If your BLACKFIN paddle board’s serial number is included in the affected listing, you must discontinue the use of the board immediately and follow the instructions provided to receive a replacement board at no cost. If your serial number is not included in the listing, you can continue using your paddle board without any issues.
If you have already received a replacement board under warranty, you are not eligible for this offer unless the serial number of your replacement board is listed above. iROCKER stands behind its products and is committed to ensuring the safety of its customers.
Product Usage Instructions
- If the serial number on your BLACKFIN paddle board is included in the affected listing, discontinue the use of the board immediately.
- Do not dispose of your board. Wait for further instructions on how to process your claim.
- Visit https://www.recallrtr.com/blackfin to process your claim once the website is available by August 15th. Full instructions on the claim submission process will be communicated once the website is available. In the meantime, if you have any questions, dedicated associates are available to take your call: +1 833-408-0481.
- Complete the recall registration and verification process. Once confirmed, you will receive a replacement paddle board at no charge.
- iROCKER may not be able to replace the paddle board with the exact color you have chosen, but a replacement board that is comparable to the original board purchase will be provided.
- As with all paddle boards, always wear a personal flotation device when using the BLACKFIN paddle board.
Thank you for your patience and loyalty as iROCKER works to make things right and get you back on the water safely.
REPLACEMENT OFFER
NOTICE OF LIMITED BLACKFIN MODEL SEAM SEPARATION/REPLACEMENT OFFER
Dear BLACKFIN Purchaser,
At iROCKER we are committed to providing customers with high-quality paddle
boards and a safe experience on the water. We have recently determined that
the seams on certain BLACKFIN paddle boards (Model X, XL, and V) that were
manufactured in 2021 experienced problems with manufacturing which may cause
the separation of seams on the boards. This can result in deflation of the
paddle board and impact user safety on the water. Out of an abundance of
caution, we are recalling all boards we believe to be impacted. Impacted
serial numbers are in the following ranges and can be located on the center
fin box of your paddle board:
All numbers starting with IR-TSEBF
- Numbers between IR139020 and IR141685
- Numbers between IR157500 and IR160165
- Numbers between IR160500 and IR163165
Serial Number
If the serial number on your paddle board is included in this listing, please discontinue use of the board immediately and continue reading for instructions on how to receive a replacement board at no cost. If the serial number on your paddle board is not included in this listing, please continue to use your paddle board, and enjoy your time on the water.
PLEASE NOTE:
If you have already had your BLACKFIN board replaced under warranty, you are
not eligible for this offer unless the serial number of your replacement board
is listed above.
Our highest priority is your safety, and we want your experience on the water
to be exceptional. We stand behind our products, our customers, and our
community, and we want to make this right. Please take the following steps to
receive a replacement board at no cost.
IF THE SERIAL NUMBER ON YOUR PADDLE BOARD IS LISTED ABOVE
- Stop using your BLACKFIN paddle board immediately – we do not want you or any other users of the product to have a negative experience.
- Do not dispose of your board. Please wait for further instructions on how to process your claim.
- The following website to process your claim will be available by August 15th: https://www.recallrtr.com/blackfin. Full instructions on the claim submission process will be communicated once the website is available. In the meantime, if you have any questions, dedicated associates are available to take your call: +1 833-408-0481.
Registration And Verification Process
Once the recall registration and verification process has been completed and you receive confirmation, we will send you a replacement paddle board at no charge. We will be producing these new boards immediately, with updated and verified manufacturing processes and expect to have your replacement completed and shipped to you within 6 months.
PLEASE NOTE:
Under the iROCKER warranty policy, customers are entitled to a replacement
board that is comparable to the original board purchase. iROCKER may not be in
the position to replace the paddle board with the exact colorway of choosing.
As with all our paddle boards, you and any other users should always wear a personal flotation device when using the product. Thank you for being a valued iROCKER customer. We appreciate your loyalty and patience as we work to make things right and get you back on the water safely.
Sincerely, Craig Gillan President, iROCKER Inc.
https://www.recallrtr.com/blackfin.