MOTOROLA SOLUTIONS Enterprise Plus Access Control Manager User Guide

Access Control Manager™ Enterprise Plus
Getting Started Guide

http://avigilon.com/acm-appliances#docs

Enterprise Plus Access Control Manager

This package includes:

• Access Control Manager Enterprise Plus appliance

• Two power cords

• Front bezel

• Rails package

• Cable management kit

• Envelope containing the ACMTM software Activation ID

Plug In the Appliance

Plug the power cords into the back of the appliance and into a surge protector or UPS.
Remove the front bezel and press the power button in the upper-right of the control panel.

Connect PC to Appliance

Connect a network cable directly from your PC to the RJ-45 Port Gb2 on the appliance.
Do not connect the PC or appliance to the local network at this point.

Open Web Browser

Open the web browser on the connected PC and type this IP address: 169.254.1.250

If a message indicates a connection or security error, refer to Access Control
Manager Troubleshooting Browser Issues, overleaf.

Log In to the Application

When the login screen appears, enter admin for both Login and Password. Click Sign in.
You must change the default password as shown:

The Access Control Manager application main menu appears.

Edit Hostname

The default hostname for each appliance is ACM. If you need to set a specific hostname for the appliance, do so at this point before the appliance is connected to the network.

1. From the top-right corner, click >
   Appliance to display the Appliance: Edit page on the Appliance tab.

2. On the Appliance tab, enter a new Host Name.

3. Click the Save button.
   The appliance automatically restarts.

Accept EULA

After you log in the second time, accept the end user license agreement (EULA).
Click the link below End user license must be accepted. Accept EULA to stay in compliance.

1. Review the EULA and then select the I accept the terms of the License Agreement check box.
2. Click Submit.

License the Application

Enter the Activation ID provided in the envelope marked “IMPORTANT – DO NOT DISCARD”:

1. From the top-right corner, click  > Appliance.
2. Click the About tab.
3. Click to open the Add Licenses dialog.

If the appliance has internet access:

1. Click the Automatic tab.
2. Enter the Activation ID.
3. Click .

If the appliance does not have internet access:

1. Click the Manual tab.

2. Enter the Activation ID.

3. Click to generate the activation fi le.

4. Complete the on-screen instructions to upload the fi le to ACM and receive a valid license fi le using a computer connected to the internet.
   The activation fi le name is:
   Activation File. key
   The license fi le name is: capability Response. bin

5. Upload the license fi le to the ACM system and click  .

Configure Port Settings

For static IP configuration:

1. Click the Ports tab and then Port-1.
2. Uncheck the Enable DHCP checkbox.
3. Enter the required values: Name, IP Address, Netmask and Network Gateway.
4. Click the  Save button.
5. Manually restart the appliance.

Connect Appliance to Network

After the appliance restarts, disconnect the appliance from your PC and move the appliance to its final location in the system.

1. Connect the appliance to the system network through Port Gb1 on the appliance.
2. Open a web browser from a network connected device and log in to the Access Control Manager application.

For more information about configuring your system, see the Help fi les provided in the Access Control Manager application.

Access Control Manager
Troubleshooting Browser Issues

If the Access Control Manager application site is not found and one of these messages appears…

When using Firefox:

When using Chrome™:

When using Edge:

Tip: If you are using Edge, update your browser version before trying the following steps.

When using Safari:

Try the following steps:

1. If the Link LED on your router is not lit, ensure the Ethernet cable is connected.
2. If one of the messages shown above appears, ensure the network IP address is not set to 169.254.1.250 which is the default IP address for the appliance port in Access Control Manager.
3. To ensure the cable is connected and no conflict occurs with the IP address, type ping 169.254.1.250 at a DOS command prompt. If there
   is no response, double check the connection and IP address. If the connection and IP address are correct, call Avigilon Technical Support for assistance.

If a security exception screen appears…

When using Firefox:

1. Click the Advanced button.

2. Click the Add Exception… button.

3. Click the Get Certificate button.

4. Check Permanently store this exception.

5. Click the “Confirm Security Exception” button.

When using Chrome:

Click Proceed anyway.

When using Edge:

Click Go on to the webpage (Not recommended).

When using Safari:

Click the Continue button.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © Motorola Solutions, Inc. All rights reserved. AVIGILON, the AVIGILON logo, ACCESS CONTROL MANAGER and ACM are trademarks of Avigilon Corporation. The Chrome logo is a trademark of Google LLC. FireFox and the Firefox logo are trademarks of the Mozilla Foundation in the U.S. and other countries. Safari is a trademark of Apple, Inc. registered in the U.S. and other countries.

QSG-ACM-ENT+-Rev10 | Sep 2022

References

• Access Control Systems & Security - Motorola Solutions

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