concept ZK5000 Sonic Electric Toothbrush Instruction Manual

: June 10, 2024
: concept

Table of Contents

concept ZK5000 Sonic Electric Toothbrush
Product Information
Product Usage
IMPORTANT SAFETY PRECAUTIONS
PRODUCT DESCRIPTION
Package contains
OPERATING INSTRUCTIONS
TROUBLESHOOTING
CLEANING AND MAINTENANCE
SERVICE
WARRANTY TERMS
Documents / Resources

concept ZK5000 Sonic Electric Toothbrush

Product Information

The ZK5000 and ZK5001 are electric toothbrushes with five different modes: Clean, White, Polish, Soft, and Sensitive. They have a vibration range of 28,200 to 40,000 vibrations per minute and are powered by a rechargeable Li- ion battery with a capacity of 800mAh. The toothbrushes come with an induction charger that takes eight hours to fully charge the battery. They are waterproof and have an IPX7 rating, meaning they can be washed under running water. The toothbrushes operate on a frequency range of 2402 MHz – 2480 MHz with a maximum power of -0.48 dBm.

Product Usage

Before first use, fully charge the battery until the indicator light turns white.
Gently apply the toothbrush to your teeth and gums to avoid damaging them.
Select the desired mode (Clean, White, Polish, Soft, or Sensitive) using the button on the handle.
Brush your teeth for the recommended two minutes, moving the toothbrush around your mouth in circular motions.
Rinse your mouth and the toothbrush with water.
If necessary, repeat steps 3-5 for an additional cleaning mode.
To turn off the toothbrush, press and hold the button for two seconds.
To replace the brush head, refer to Obr. 1-6 in the user manual.
If the toothbrush is not vibrating or making unusual noises, it may be due to a discharged battery or a damaged brush head. Refer to Obr. 5-6 in the user manual for troubleshooting tips.
To dispose of the toothbrush at the end of its life, refer to the recycling instructions in the user manual.

ACKNOWLEDGEMENTS
Thank you for purchasing a Concept product. We wish you much joy with your new appliance every day you use it. Please read the instruction manual carefully before initial use. To refer to this manual any time you need to, we recommend you to keep it in a safe place. And please pass it to any future owner of the appliance.

Technical specifications

IMPORTANT SAFETY PRECAUTIONS

Do not use the device in any other way than as described in this manual.
If you have had dental surgery in the last two months, consult your dentist about using the device.
During the first days of using the device, you may notice a slight bleeding from the gums. If the gums bleed for more than 14 days, stop using the device and consult your dentist.
Do not use brush heads other than those recommended by the manufacturer.
If you have a pacemaker or other device installed, consult your doctor about using this toothbrush.
The device is intended only for cleaning teeth, gums and tongue. Do not use it for other purposes.
If you experience discomfort or pain, stop using the device and seek medical attention.
Remove all the covering and marketing materials from the device before the first use.
Make sure the mains voltage corresponds to the values on the rating plate of the device.
Do not leave the device unattended when it is switched on or connected to the mains.
If you put the device down during use, always switch it off.
Before connecting or disconnecting the device from the mains socket, make sure that the device is switched off.
When disconnecting the device from the wall outlet, never pull the power cord, grasp the plug end and disconnect it by removing it from the receptacle.
Do not allow children or unauthorized people to handle the device, use it out of their reach.
Do not use the device in the bathtub.
Do not leave the device in a place from which it can fall into a sink or a bathtub.
If the device has fallen into water, do not reach for it and unplug it immediately.
Do not share the brush head with other people.
Do not place metal objects (coins, staples, etc.) on the charger.
Persons with reduced mobility, reduced sensory perception, mental disadvantage or persons not familiar with the operation must use the device only under the supervision of responsible person, who is familiar with the instructions.
Pay extra attention if the device is used near children.
Do not use the device as a toy.
Before cleaning and after use of the device, switch the device off and disconnect it from the mains.
Do not let the power cord touch hot surfaces.
Do not allow the device to hang on the power cord.
Do not use the device in an environment where there are explosive gases and flammable substances (solvents, varnishes, adhesives etc.).
Do not use coarse and chemically aggressive substances to clean the device.
Do not use the device if it is not working properly, has been dropped, damaged or immersed in liquid. Have it checked and repaired by an authorized service centre.
Do not use the device with a damaged cord or plug and have it repaired immediately by an authorized service centre.
Do not wrap the power cord around the device body.
Do not use the device outdoors.
The device is only suitable for home use and is not intended for commercial use.
Do not immerse the power cord, plug or device in water or any other liquid.
Do not use any accessories other than those recommended by the manufacturer.
Do not repair the device yourself. Contact an authorized service centre.
This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the device in a safe way and understandthe hazards involved. Cleaning and maintenance performed by the user must not be carried out by children unless they are 8 years old and under supervision. Children under the age of 8 must be kept away from the device and its power supply. Do not let children play with the device.

Damages from failure to follow the manufacturer’s instructions are not covered by the warranty.

CAUTION:
This device is waterproof. It is suitable for cleaning under running water. Do not use or clean the device while it is connected to the power cord.

PRODUCT DESCRIPTION

Brush head
Appliance body
Power button
Charging base
Clean function
White function
Polish function
Soft function
Sensitive function
Travel case

Package contains

1x smart toothbrush
2x head (1 daily clean, 1 soft)
1x induction charging base
1x charging travel case
1x adapter

OPERATING INSTRUCTIONS

Charging

Fully charge the battery before using the device for the first time.
If the device has not been used for more than 6 months, charge it for more than 8 hours.
Charge only when the battery is low.
When fully charged, the indicator light is white.
To make better use of the battery, we recommend discharging the battery once a year.

Cleaning modes

Clean – standard choice for cleaning, removes 100 % of plaque
White – teeth whitening, removes surface stains for 2 minutes and brightens front teeth for 30 seconds
Polish – polishing and brightening teeth
Soft – gentle cleaning of teeth and gums
Sensitive – Extra gentle cleaning of sensitive teeth and gums

Downloading and installing the app

Download the Teethcare app from App Store or Google Play.
Enable Bluetooth on your mobile phone.
Open the app and click on the “Connect” button (Fig. 1).
Select the device (Fig. 2).
Click on the “Next” button (Fig. 3).
Set up your profile and click on “Next” (Fig. 4).
Read and then click on “OK” (Fig. 5).
The app is now ready for use (Fig. 6).

TROUBLESHOOTING

Problem	Possible cause	Remedy

Weak vibrations

| Too much pressure on teeth.| Reduce pressure on teeth.
Improperly fitted brush head.| Fit the brush head again.
Loose brush head or abnormal sound| The brush head is damaged.| Replace the brush head.
Shorter operating time with a charged battery| Charging error.| Charge the toothbrush correctly.
Empty battery.| Charge the brush to full charge.
The toothbrush does not work| Power has run out.| Charge the battery.

CLEANING AND MAINTENANCE

Brush head – After use, rinse with water and dry.
Brush body – Rinse with water and dry. Do not use water warmer than 40 °C or any cleaning agents.
Charging base – Wipe only with a dry cloth. Wet and damp fabrics can cause a short circuit.
Replacing the brush head – we recommend replacing the brush head every 3 months.
Store the device in a dry and dust-free place.
Do not expose to high temperatures.
Keep out of reach of children.
Warning: The device contains a rechargeable lithium battery. Recycle accordingly.

SERVICE

Extensive maintenance or repair, which requires access to internal parts of the product, has to be performed by a qualified specialist or the service centre.

ENVIRONMENTAL CONCERNS

Packaging materials and old appliances should be recycled.
Packaging materials may be disposed of as sorted waste.
Dispose the plastic bags made of polyethylene (PE) of as sorted waste.

Recycling of the appliance at the end of its lifespan:

This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (Waste Electrical and Electronic Equipment – WEEE). The symbol on the product or on its packaging indicates that this product may not be treated as household waste. Instead, it should be taken to the appropriate collection point for the recycling of electrical and electronic equipment. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. The disposal of such material has to be done according to the recycling regulations. For more detailed information about recycling of this appliance see the authorized local office or service for household waste disposal or the shop, where you purchased the appliance.
The product meets all the necessary requirements of the EU directives applicable to the specific product.

Changes in text, design, and technical specifications are subject to change without prior notice and we reserve the right to change them.

WARRANTY TERMS

The manufacturer (or importer) is responsible for ensuring the product complies with the requirements of applicable legal regulations as well as those of the relevant technical standards. Moreover, they are responsible for ensuring the product has the properties the manufacturer described in documents related to the goods or those reasonably expected by the customer with regard to the nature of the goods or based on advertising produced by the manufacturer, and further they are responsible for ensuring the product is fit for the purpose proposed by the manufacturer or that a product of the same type is normally used for. The quality warranty term is 24 months from product takeover by the customer. The warranty does not apply to wear and tear caused by regular use. The customer shall not be entitled to any warranty claims if, prior to taking the product over, they knew the product contained a defect or if the defect is attributable to the customer.

The warranty specifically does not apply:

if the product installation, operation and service conditions stipulated in the product operating manual have not been adhered to,
to malfunctions caused due to mechanical, heat or chemical damage, short circuit, over voltage or incorrect installation,
to malfunctions caused by an inexpert third-party intervention,
to malfunctions caused by natural disaster,
to malfunctions caused by insufficient or inappropriate maintenance in violation of the operating manual, including malfunctions caused by water and other sediments,
to changes in colour of the heating surface or to scratching of the surface caused as a result of using the products in an unusual manner,
to appearance and functional changes caused by exposure to sunlight, thermal radiation of water and other sediments,
if the service life of certain product parts expires, e.g. for accumulators, bulbs, etc.

The warranty does not apply to any products and services provided along with the product (gifts, promotional articles, etc.).
Filing a complaint

A complaint against a product defect must be filed as soon as identified, yet no later than before the end of the warranty term.
The customer must file a product complaint with the dealer from which they have purchased the product, or with any authorised service centre, a list of which is included in the product package, or available at www. my-concept.com.
While filing a product complaint, the product must be duly cleaned and securely packed so as to prevent any damage during its transport to an authorised service centre, where relevant, unless the product is delivered in person.
The customer must submit proof of having concluded a purchase contract for the product by producing the receipt.
While filing their complaint, the customer must indicate the noted defect and identify the preferred complaint application method.

Complaints processing
As long as the noted defect may be removed, the user has the right to have the defect duly removed free of charge on a timely basis. Where such a procedure is not reasonable with regard to the nature of the defect, the user may require to be supplied a new defect-free product (replacement), or, where the defect applies to a part of the product only, replacement of the part concerned. However, if replacement of the product or any part thereof is not proportionate with regard to the nature of the defect, especially if the defect can be removed without undue delay, the customer has the right to have the defect removed free of charge.

If the noted defect is not removable, or if the customer becomes entitled to replacement of the product or a part thereof, yet the replacement is not possible, for example due to the product having been sold out, the customer has the right to return the product (withdrawal from the contract). The customer shall have the right to a new product (replacement) or to replacement of a part of the product even if the defect can be removed, provided they cannot properly use the product due to repeated occurrence of the defect or due to a high number of such defects. In such a case, the customer also has the right to return the product (by withdrawing from the contract). If the product is not returned (the customer does not withdraw from the contract), or if the customer does not apply the right to a new defect-free product (replacement), to replacement of a part thereof or to repair of the product, they may request a reasonable discount. The customer also has a right to a reasonable discount if a new defect-free product cannot be supplied to them, or if a product part cannot be replaced or the product repaired unless the situation is remedied within a reasonable time limit, or if remedying the situation would create major discomfort on the part of the customer. The seller, authorised service centre or a staff member authorised by them must decide about each complaint immediately or within three business days in complicated cases. This term does not include a reasonable period of time, depending on the type of product concerned, required for the defect to be assessed by an expert. A complaint, including defect removal, must be dealt with without any undue delay, yet no later than within 30 calendar days of the complaint filing date, unless the seller and the customer agree on a later deadline. On returning the product (withdrawing from the contract) the customer must return any accessories and documents supplied along with the product. The customer does not have the right to keep the defective parts and components of the product replaced as part of a repair of the product. This shall be without prejudice to any other rights the customer may have in relation to the purchase of the product.
Remark: Complaints against products damaged in transport are governed by the carrier’s complaints procedure.

Manufacturer
Jindřich Valenta – Concept
Vysokomýtská 1800, 565 01 Choceň
Czech Republic
tel.: +420 465 471 400
fax +420 465 473 304
Company ID No. 13216660
email: servis@my-concept.cz
www: www.my-concept.com

Product data

Documents / Resources

| concept ZK5000 Sonic Electric Toothbrush [pdf] Instruction Manual
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