SONY WF-C700N Wireless Noise Canceling Stereo Headset User Guide
- June 10, 2024
- Sony
Table of Contents
- SONY WF-C700N Wireless Noise Canceling Stereo Headset
- Product Information
- Product Usage Instructions
- Wireless Noise Canceling Stereo Headset
- Specifications
- Quick Start Guide
- Operating the headset
- Location and function of parts
- Charging status
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
SONY WF-C700N Wireless Noise Canceling Stereo Headset
Product Information
The WF-C700N is a wireless noise-canceling stereo headset manufactured by
Sony. The device is designed to provide high-quality audio while canceling out
external noise. It is intended for use by customers in the United States and
complies with Part 15 of the FCC rules. The device should not be used while
walking, driving, or cycling as it may cause traffic accidents.
Additionally, the device has magnets that may interfere with pacemakers,
programmable shunt valves for hydrocephalus treatment, or other medical
devices. Therefore, it should be kept away from such medical devices and
should not be swallowed as it could cause serious harm.
Product Usage Instructions
- Ensure that the earbud tips are securely attached before use to prevent them from falling off and remaining inside the ear during use.
- Do not insert the USB plug when the unit or charging cable is wet as a short circuit may occur due to liquid or foreign matter on the device.
- Consult your doctor before using the device if you use any medical device like a pacemaker or programmable shunt valve for hydrocephalus treatment.
- Store the unit in the charging case after use and keep it out of reach of small children to prevent accidental ingestion.
For more information on the device and its usage, refer to the user manual or visit Sony’s customer support website or contact their customer information service center.
Wireless Noise Canceling Stereo Headset Casque stéréo sans fil à réduction de bruit
Reference Guide
Guide de référence
Guía de referencia
https://rd1.sony.net/help/mdr/2968/h_zz/
WF-C700N
Model, Modèle, Modelo: YY2968
5-047-127-11(1)
©2023 Sony Corporation Printed in Vietnam
Imprimé au Vietnam https://www.sony.net/
Headset / Casque d’écoute: YY2968 FCC ID: AK8YY2968 IC: 409B-YY2968
English
Wireless Noise Canceling Stereo Headset
Model: YY2968 The term “product” in this document refers to the unit or its accessories. Do not install the product in a confined space, such as a bookcase or built-in cabinet. Do not expose the batteries (battery pack or batteries installed) to excessive heat, such as sunshine, fire or the like, for a long time. Do not subject the batteries to extreme low temperature conditions that may result in overheating and thermal runaway. Do not dismantle, open, or shred secondary batteries. In the event of a secondary battery leaking, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with copious amounts of water and seek medical advice. Secondary batteries need to be charged before use. Always refer to the manufacturer’s instructions or product manual for proper charging instructions. After extended periods of storage, it may be necessary to charge and discharge the secondary batteries several times to obtain maximum performance. Dispose of properly. RECYCLING RECHARGEABLE BATTERIES Rechargeable batteries are recyclable. You can help preserve our environment by returning your used rechargeable batteries to the collection and recycling location nearest you. For more information regarding recycling of rechargeable batteries, visit http://www.sony.com/electronics/eco /environmental-management Caution: Do not handle damaged or leaking rechargeable batteries.
FOR UNITED STATES CUSTOMERS. NOT APPLICABLE IN CANADA, INCLUDING IN THE
PROVINCE OF QUEBEC.
POUR LES CONSOMMATEURS AUX ÉTATS-UNIS. NON APPLICABLE AU CANADA, Y COMPRIS LA
PROVINCE DE QUÉBEC.
You are cautioned that any changes or modifications not expressly approved in
this manual could void your authority to operate this unit.
If you have any questions about this product: Visit:
https://www.sony.com/electronics/support Contact: Sony Customer Information
Service Center at 1-800-222-7669 Write:
Sony Customer Information Service Center 12451 Gateway Blvd., Fort Myers, FL
33913 Supplier’s Declaration of Conformity Trade Name: SONY Model: YY2968
Responsible Party: Sony Electronics Inc. Address: 16535 Via Esprillo, San
Diego, CA 92127 U.S.A. Telephone Number:
858-942-2230
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
NOTE: This unit has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This unit generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this unit does cause harmful interference to radio or
television reception, which can be determined by turning the unit off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures: · Reorient or relocate the receiving antenna. ·
Increase the separation between the unit and receiver. · Connect the unit into
an outlet on a circuit different from that to which
the receiver is connected. · Consult the dealer or an experienced radio/TV
technician for help.
This unit must not be co-located or operated in conjunction with any other
antenna or transmitter.
For customers in Canada This unit contains licence-exempt
transmitter(s)/receiver(s) that comply with Innovation, Science and Economic
Development Canada’s licence-exempt RSS(s). Operation is subject to the
following two conditions: (1) This unit may not cause interference; and (2)
This unit must accept any interference, including interference that may cause
undesired operation of the unit.
The available scientific evidence does not show that any health problems are
associated with using low power wireless devices. There is no proof, however,
that these low power wireless devices are absolutely safe. Low power wireless
devices emit low levels of radio frequency energy (RF) in the microwave range
while being used. Whereas high levels of RF can produce health effects (by
heating tissue), exposure of low-level RF that does not produce heating
effects causes no known adverse health effects. Many studies of low-level RF
exposures have not found any biological effects. Some studies have suggested
that some biological effects might occur, but such findings have not been
confirmed by additional research. The unit has been tested and found to comply
with FCC/ISED radiation exposure limits set forth for an uncontrolled
environment and meets the FCC radio frequency (RF) Exposure Guidelines and
RSS-102 of the ISED radio frequency (RF) Exposure rules.
High volume may adversely affect your hearing.
Do not use the unit while walking, driving, or cycling. Doing so may cause
traffic accidents.
Do not use in hazardous areas unless the surrounding sound can be heard.
If water or foreign matter enters the unit, it may result in fire or electric
shock. If water or foreign matter enters the unit, stop use immediately and
consult your nearest Sony dealer. In particular, be careful in the following
cases. · When using the unit near a sink or liquid container
Be careful that the unit does not fall into a sink or container filled with
water. · When using the unit in the rain or snow, or in humid locations
For details on the effects of contact with the human body from the mobile
phone or other wireless devices connected to the unit, refer to the
instruction manual of the wireless device.
If the earbud tips are not securely attached, they may fall off and remain
inside the ear during use. Make sure that the earbud tips are securely
attached before use.
Never insert the USB plug when the unit or charging cable is wet. If the USB
plug is inserted while the unit or charging cable is wet, a short circuit may
occur due to liquid (tap water, seawater, soft drink, etc.) or foreign matter
on the unit or charging cable, and cause abnormal heat generation or
malfunction.
This product has magnet(s) which may interfere with pacemakers, programmable
shunt valves for hydrocephalus treatment, or other medical devices. Do not
place this product close to persons who use such medical devices. Consult your
doctor before using this product if you use any such medical device.
This product has magnet(s). Swallowing magnet(s) could cause serious harm,
such as choking hazard or intestinal injuries. If magnets (or a magnet) were
swallowed, consult a doctor immediately. Keep this product away from children
or other supervised individuals to prevent accidental ingestion.
There is a danger that this unit or its small parts may be swallowed. After
use, store the unit in the charging case and store in a location out of reach
of small children.
Note about static electricity If you use the unit when the air is dry, you may
experience discomfort due to static electricity accumulated on your body. This
is not a malfunction of the unit. You can reduce the effect by wearing clothes
made of natural materials that do not easily generate static electricity.
IMPORTANT The factory default setting of the voice guidance for this unit is
English. The voice guidance can be heard from the unit in the following
situations: · When the remaining battery level is low and recharge is
recommended:
“Low battery” · When automatically turning off due to low battery: “Battery is
empty” · When entering pairing mode: “Pairing”
Precautions
The two-dimensional code or the URL on the cover will help you access the help
guide that describes useful notes or procedures in details.
On water resistant of the unit · The charging case is not water resistant. ·
Unless the unit is used correctly, water may get into the unit and cause
fire, electrocution, or malfunctions. Note the following cautions carefully
and use the unit correctly.
To maintain water resistant performance Carefully note the precautions below
to ensure proper use of the unit. · Do not splash water forcibly into the
sound output holes. · Do not drop the unit into water, and do not use
underwater. · Do not allow the unit to remain wet in a cold environment, as
the water
may freeze. To prevent malfunction, make sure to wipe off any water after use.
· Do not place the unit in water or use it in a humid place such as a
bathroom. · Do not drop the unit or expose it to mechanical shock. Doing so
may deform or damage the unit, resulting in deterioration of water resistance
performance.
On BLUETOOTH® communications · Microwaves emitting from a Bluetooth device may
affect the operation of
electronic medical devices. Turn off this unit and other Bluetooth devices in
the following locations, as it may cause an accident: in hospitals, near
priority seating in trains, locations where inflammable
gas is present, near automatic doors, or near fire alarms.
On charging the unit · Be sure to use the supplied USB Type-C cable.
Notes on wearing the unit · After use, remove the headphones slowly. · Because
the headphones achieve a tight seal over the ears, forcibly
pressing them against your ears or quickly pulling them off can result in
eardrum damage. When wearing the headphones, the speaker diaphragm may produce
a click sound. This is not a malfunction.
Other notes · If you experience discomfort while using the unit, stop using it
immediately. · If you have any questions or problems concerning this unit that
are not
covered in this manual, please consult your nearest Sony dealer.
Location of the serial number label · the bottom of the charging case
Specifications
Headset
Power source: DC 3.85 V: Built-in lithium-ion rechargeable battery DC 5 V:
When charged using USB
Operating temperature: 0 °C to 40 °C (32 °F to 104 °F)
Rated power consumption: 0.5 W (Headset), 2.0 W (Charging case)
Mass: Approx. 4.6 g × 2 (0.17 oz × 2) (Headset (including earbud tips (M)))
Approx. 31 g (1.1 oz) (Charging case)
Included items: Wireless Noise Canceling Stereo Headset (1) USB Type-C® cable
(USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1) Hybrid silicone rubber earbud
tips (SS (1 line) (2), M (3 lines) (attached to the unit at the factory) (2),
LL (5 lines) (2)) Charging case (1) Documents (1 set)
Communication specification
Communication system: Bluetooth Specification version 5.2
Output: Bluetooth Specification Power Class 1
Frequency band: 2.4 GHz band (2.400 0 GHz – 2.483 5 GHz)
Design and specifications are subject to change without notice.
System requirements for battery charge using USB
USB AC adaptor A commercially available USB AC adaptor capable of supplying an
output current of 0.5 A (500 mA) or more. · Do not use a USB adaptor that
exceeds the maximum output of 13 W (5 V,
2.6 A).
Trademarks
· The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. and any use of such marks by Sony Group Corporation and
its subsidiaries is under license.
· USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.
· All other trademarks and registered trademarks are trademarks or registered
trademarks of their respective holders. In this manual, TM and ® marks are not
specified.
Licenses
· This product contains software that Sony uses under a licensing agreement
with the owner of its copyright. We are obligated to announce the contents of
the agreement to customers under requirement by the owner of copyright for the
software. Please access the following URL and read the contents of the
license. https://rd1.sony.net/help/mdr/sl/23/
· Services offered by third parties may be changed, suspended, or terminated
without prior notice. Sony does not bear any responsibility in these sorts of
situations.
Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Model: YY2968
Quick Start Guide
To prevent burning or malfunction due to getting wet
Download the app, and set up the headset
To use all functions and improved performances, update the software of the
headset and “Sony | Headphones Connect” app to the latest version. For
details, refer to the following: https://www.sony.net/elesupport/
Let’s start to use
1
Wearing the headset Twist the headset unit to slide the earbud tip deep into
your ear canal.
Establishing a BLUETOOTH® connection The headset is turned on when the headset
units are removed from the charging case. Follow the downloaded “Sony |
Headphones Connect” app instructions.
Operating the headset Press the button. Left
: To switch the noise canceling function and Ambient Sound Mode Right
: To play or pause music : To skip to the beginning of the next track : To
skip to the beginning of the previous track (or the current track during
playback) : To use or cancel the voice assist function (GoogleTM app/Siri)
Related information
Establishing a Bluetooth connection manually Charging the headset
Getting started What you can do with the Bluetooth function About the voice
guidance Supplied accessories
Checking the package contents Replacing the earbud tips
Parts and controls
Location and function of parts About the indicator
Wearing the headset
Wearing the headset Using only one headset unit
Operating the headset
About the buttons on the headset
Power/Charging
Charging Available operating time Checking the remaining battery charge
Turning on the headset Turning off the headset
Making connections How to make a wireless connection to Bluetooth devices Easy
setup with app
Connecting with the “Sony | Headphones Connect” app
Android smartphone
Pairing and connecting with an Android smartphone Connecting to a paired
Android smartphone
iPhone (iOS devices)
Pairing and connecting with an iPhone Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows® 11) Pairing and connecting
with a computer (Windows 10) Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 11) Connecting to a paired computer
(Windows 10) Connecting to a paired computer (Mac)
Other Bluetooth devices
Pairing and connecting with a Bluetooth device Connecting to a paired
Bluetooth device
Listening to music Listening to music via a Bluetooth connection
3
Listening to music from a device via a Bluetooth connection Controlling the
audio device (Bluetooth connection) Disconnecting Bluetooth connection (after
use) About 360 Reality Audio
Noise canceling function
What is noise canceling? Using the noise canceling function
Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
Sound quality mode
About the sound quality mode Supported codecs About the DSEE function
Making phone calls Receiving a call Making a call Functions for a phone call
Making a video call on your computer Disconnecting Bluetooth connection (after
use) Using the voice assist function Using the voice assist function (Google
app) Using the voice assist function (Siri) Using the apps What you can do
with the “Sony | Headphones Connect” app Installing the “Sony | Headphones
Connect” app Accessing support information from the “Sony | Headphones
Connect” app How to keep the software up-to-date (for comfortable use of the
headset) Important information
4
Precautions When you have finished using the headset Maintenance To prevent
burning or malfunction due to getting wet When the headset units or charging
case gets wet Licenses Trademarks Customer support websites Troubleshooting
What can I do to solve a problem? Power/Charging
Unable to turn on the headset. Charging cannot be done. The available
operating time is short, the battery power does not last long, the battery
life of the left and right headset units is different. Charging time is too
long.
Sound
No sound, no sound from one side Low sound level Low sound quality, or noise
or unusual sound can be heard. Sound skips frequently. Noise is heard during
music playback. The noise canceling effects are not sufficient.
Bluetooth connection
Pairing with a Bluetooth device cannot be done. Unable to make a Bluetooth
connection. The headset cannot be operated. Cannot hear the other person or
the call volume is low during calls/The other person cannot hear you or their
call volume is low during calls.
Others
5
Earbud tips are damaged or lost. An earache occurs.
Resetting or initializing the headset
Resetting the headset Initializing the headset to restore factory settings
Specifications Specifications
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
What you can do with the Bluetooth function
The headset uses Bluetooth wireless technology, allowing you to do the
following.
Listening to music
You can enjoy music wirelessly from a smartphone or music player, etc.
Talking on the phone
You can make and receive calls hands-free, while leaving your smartphone or
mobile phone in your bag or pocket.
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7
Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
About the voice guidance
In the factory settings, you will hear the English voice guidance via the
headset. You can change the language of the voice guidance and turn on/off the
voice guidance using “Sony | Headphones Connect” app. For more details, refer
to the “Sony | Headphones Connect” app help guide.
https://rd1.sony.net/help/mdr/hpc/h_zz/
When entering pairing mode: “Pairing” When the remaining battery charge of the
headset is low: “Low battery” When automatically turning off due to low
battery of the headset: “Battery is empty” Note
It takes up to about 6 minutes when you change the language of the voice
guidance. When you initialize the headset to restore to the factory settings
after you change the language of the voice guidance, the language will not
return to the factory settings. If the voice guidance is not heard after
changing the voice guidance language or updating the software of the headset,
set the headset units into the charging case, and close the charging case lid
to turn them off, then remove the headset units from the charging case to turn
them on again.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Checking the package contents
After opening the package, check that all of the items in the list are
included. If any items are missing, contact your dealer. Numbers in ( )
indicate the item amount.
Wireless Noise Canceling Stereo Headset USB Type-C® cable (USB-A to USB-C®)
(approx. 20 cm (7.88 in.)) (1)
Hybrid silicone rubber earbud tips (SS/M/LL 2 each)
M-sized earbud tips come attached to the left and right headset units at the
time of purchase. The size of the earbud tips can be determined based on the
number of dotted lines inside the bottom of the earbud tips.
SS size: 1 line M size: 3 lines LL size: 5 lines
Charging case (1)
Note
Earbud tips are consumables. If the earbud tips are damaged and need
replacing, contact your nearest Sony dealer or purchase the EP-EX11 series*,
sold separately.
- May not be supported in some countries or regions.
Related Topic Earbud tips are damaged or lost.
9
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Replacing the earbud tips
M-sized earbud tips come attached to the left and right headset units at the
time of purchase. If the size of the earbud tips does not match the size of
your ear canals or the headset is not worn properly in your ears, you may not
obtain the correct sound qualities, noise canceling effects, or call
performance. If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When
changing the earbud tips, try the earbud tip sizes in order from the larger
ones to the smaller ones. The most suitable size of the earbud tips for left
and right ears may be different. Check that you are wearing the headset
properly in your ears. Wear the headset so that the earbud tip is comfortably
situated as deep in the ear canal as possible.
Hybrid silicone rubber earbud tips
The size of the earbud tips can be determined based on the number of dotted
lines inside the bottom of the earbud tips.
SS size: 1 line M size: 3 lines LL size: 5 lines
1 Remove the earbud tip. Hold the headset unit and twist the earbud tip while
rotating it to pull it out. Do not pinch the end of the earbud tip when
removing it.
2 Attach the earbud tip. Firmly insert the earbud tip all the way. Do not
attach the earbud tip in a loose or skewed manner.
Related Topic
11
Wearing the headset
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12
Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Location and function of parts
Headset
1. Buttons (left, right) 2. Microphones (left, right)
Picks up the sound of your voice (when talking on the phone) and noise (when
using the noise canceling function).
3. Earbud tips (left, right) 4. Tactile dot
There is a tactile dot on the left headset unit.
5. Air holes (left, right) 6. Charging ports (left, right) 7. (left) mark 8.
(right) mark 9. Built-in antennas (left, right) Charging case
13
1. Lid 2. Indicator (green/orange/blue)
Indicates the power, communication or charging status of the headset.
3. Pairing/reset/initialize button
Used when entering pairing mode, resetting or initializing the headset.
4. USB Type-C port
Using the supplied USB Type-C cable, connect the charging case to a computer
or to an AC outlet via a commercially available USB AC adaptor to
simultaneously charge both the headset and the charging case. Related Topic
About the indicator Checking the remaining battery charge
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
About the indicator
You can check various statuses of the headset/charging case by the indicator
on the charging case. : Turns on in green / : Turns on in orange / : Turns on
in blue / -: Turns off
Indication of the remaining battery charge
When both headset units are stored in the charging case: Displays the
remaining battery charge of the headset unit with less remaining battery
charge between the left and right headset units. When either the left or right
headset unit is stored in the charging case: Displays the remaining battery
charge of the headset unit stored in the charging case. When both headset
units are removed from the charging case: Displays the remaining battery
charge of the charging case.
When the charging case lid is opened or closed, or when the USB Type-C cable
is removed after charging is complete, the indicator lights up as follows
depending on the remaining battery charge.
When the headset is stored in the charging case and the remaining battery
charge of the headset is 71% or higher / When the headset is not stored in the
charging case and the remaining battery charge of the charging case is 21% or
higher
– – – – – – – (lights up in green for about 6 seconds)
When the headset is stored in the charging case and the remaining battery
charge of the headset is between 70% and 1% / When the headset is not stored
in the charging case and the remaining battery charge of the charging case is
between 20% and 1%
– – – – – – – (lights up in orange for about 6 seconds)
When the headset is stored in the charging case and the remaining battery
charge of the headset is less than 1% / When the headset is not stored in the
charging case and the remaining battery charge of the charging case is less
than 1% – – – – – – – (turns off)
When the headset units are removed from the charging case, or when the headset
units are set into the charging case, the indicator lights up as follows
depending on the remaining battery charge.
When the headset is stored in the charging case and the remaining battery
charge of the headset is 71% or higher / When the headset is not stored in the
charging case and the remaining battery charge of the charging case is 21% or
higher
– – – – – – – (lights up in green for about 3 seconds)
When the headset is stored in the charging case and the remaining battery
charge of the headset is between 70% and 1% / When the headset is not stored
in the charging case and the remaining battery charge of the charging case is
between 20% and 1%
– – – – – – – (lights up in orange for about 3 seconds)
When the headset is stored in the charging case and the remaining battery
charge of the headset is less than 1% / When the headset is not stored in the
charging case and the remaining battery charge of the charging case is less
than 1% – – – – – – – (turns off)
15
Charging status
While charging the headset units / While charging the charging case (lights up in orange)
When the battery is fully charged when charging starts on the headset units/charging case – – – – – (lights up in orange for about 1 minute, and then turns off)
When the battery becomes fully charged and charging is complete – – – – – – – (turns off)
During charging, when the charging case lid is opened or closed / When the headset units are set into or removed
from the charging case
– – – – – –
(lights up in orange while charging. turns off for about 0.5 seconds,
and then lights up in orange again)
Abnormal charging temperature – – – – – – – – – – – – – – – (repeatedly flashes twice in orange with an interval of about 1 second)
When an error occurs while charging and charging cannot be performed
– –
– –
– –
– –
– – (repeatedly flashes slowly in orange with an
interval of about 0.5 seconds)
Abnormal combination of left and right headset units – – – – – – – – – – – – (repeatedly flashes 3 times in orange with an interval of about 1.3 seconds)
Bluetooth connection status
Pairing mode
– – – – – – –
– – – – – – – (repeatedly flashes twice in blue)
Connection process completed … (flashes 10 times in blue)
Indicates when one or both headset units are stored in the charging case.
Other
Reset start preparation / Initialization start preparation
– – –
– – –
– – – (repeatedly flashes in orange for about 5 seconds with an interval of
about 0.7 seconds in about 15 seconds after you start pressing the reset/initialize button on the back of the charging
case)
For details, see “Resetting the headset” or “Initializing the headset to restore factory settings”.
Initialization completed – – – (flashes 4 times in green)
For details, see “Initializing the headset to restore factory settings”.
Related Topic Charging Checking the remaining battery charge What you can do
with the “Sony | Headphones Connect” app Resetting the headset Initializing
the headset to restore factory settings
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Wearing the headset
1 Put the headset units into both ears.
Put the headset unit with the (left) mark into your left ear and the headset
unit with the right ear. The left headset unit has a tactile dot.
(right) mark into your
A: Tactile dot Be careful not to push the button when you put the headset
units into both ears.
B: Buttons (left, right) 2 Adjust the fit of the headset to your ears.
Twist the headset unit to slide the earbud tip deep into your ear canal.
Hint
When you put the headset unit into your ear or adjust the positioning of the
headset unit, see the illustration in step hold the headset unit.
for how to
17
For the proper sound quality, noise canceling function, and call sound quality
to be effective
If the size of the earbud tips does not match the size of your ear canals or
the headset is not worn properly in your ears, you may not obtain the correct
sound qualities, noise canceling effects, or call performance. If any of this
is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When
changing the earbud tips, try the earbud tip sizes in order from the larger
ones to the smaller ones. The most suitable size of the earbud tips for left
and right ears may be different. See step and check that you are wearing the
headset properly in your ears. Wear the headset so that the earbud tip is
comfortably situated as deep in the ear canal as possible.
Hint
You can also play music, make and receive calls, etc. when only one headset
unit is worn in your ear.
Related Topic Replacing the earbud tips Using only one headset unit
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Using only one headset unit
You can remove one headset unit from the charging case and use the headset
unit by itself. In this case, only the headset unit that has been removed from
the charging case will turn on.
When you remove the other headset unit from the charging case
The connection is automatically established between the left and right headset
units, and you will hear the music or other audio on both headset units.
Assigning functions to the buttons of the headset
Depending on the headset unit you are wearing, some functions may not be
available in the factory settings. In this case, you can change the function
assignments to the buttons using the “Sony | Headphones Connect” app.
Hint
In the factory settings, the music playback function is assigned to the right
headset unit. When listening to music with one ear, if only the right headset
unit is worn in your ear, use the button on the right headset unit to play
music. If only the left headset unit is worn in your ear, operate the
connected device to play music. When you play music or other stereo audio
while wearing only one headset unit, you will hear monaural sound with the
left and right channels mixed. You can also enjoy hands-free calls even when
you are using only one headset unit. When you receive an incoming call, answer
the call with the headset unit you are using. If you remove the other headset
unit from the charging case while you are talking with only one headset unit,
you can talk with both headset units.
Note
When you are using only one headset unit, be sure to set the other headset
unit into the charging case. When you are using only one headset unit, the
remaining battery charge of the headset may be different on the left and right
sides.
Related Topic Controlling the audio device (Bluetooth connection) Functions
for a phone call What you can do with the “Sony | Headphones Connect” app
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WF-C700N
About the buttons on the headset
Press the button for various operations, such as music playback, phone calls,
or changing the setting of the noise canceling function.
Some available operations
Left
Press once
To switch the noise canceling function and Ambient Sound Mode
Press twice
To receive a call/end a call/cancel an outgoing call
Press 3 times
—
Press and To turn on the headset
hold
To reject a call
Right
To play or pause music
To skip to the beginning of the next track To receive a call/end a call/cancel
an outgoing call
To skip to the beginning of the previous track (or the current track during
playback)
To turn on the headset To reject a call To use or cancel the voice assist
function (Google app/Siri)
Hint
You can change the function assignments to the buttons on the left and right
headset units using the “Sony | Headphones Connect” app. For example, the
music playback function that is assigned to the button on the right headset
unit in the factory settings can be changed to the button on the left headset
unit. You can also change the settings that do not assign the music playback
function, noise canceling function, Ambient Sound Mode and playback volume
adjustment function, etc.
Related Topic Controlling the audio device (Bluetooth connection) Functions
for a phone call What you can do with the “Sony | Headphones Connect” app
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WF-C700N
Charging
The headset and the charging case contain built-in lithium-ion rechargeable
batteries. Use the supplied USB Type-C cable to charge the headset before use.
1 Set the headset units into the charging case. Put the left headset unit (the
headset unit with the tactile dot) back into the left hole of the charging
case, and put the right headset unit back into the right hole of the charging
case. Each headset unit will be set to the correct position in the charging
case by the built-in magnet.
When the rechargeable battery of the charging case still has power, the
indicator (orange or green) on the charging case lights up for about 3
seconds. The charging starts on the headset. Close the charging case lid.
2 Connect the charging case to an AC outlet. Use the supplied USB Type-C cable
and a commercially available USB AC adaptor.
A: USB AC adaptor
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Charging starts on the headset and charging case. The indicator (orange) on
the charging case lights up. After charging is complete, the indicator on the
charging case turns off. Remove the USB Type-C cable.
About the charging time
The required time for fully charging the headset and the charging case is
about 3 hours*.
- Time required for charging the empty battery to its full capacity. The charging time may differ depending on the conditions of use.
Charging the headset when you are outside
A rechargeable battery is built into the charging case. If you charge the charging case in advance, you can use it to charge the headset when you go out without a power supply. The required time for fully charging the left and right headset units is about 1.5 hours.
System requirements for battery charge using USB
USB AC adaptor A commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA) or more
Personal computer Personal computer with a standard USB port
We do not guarantee operation on all computers. Operations using a custom- built or homebuilt computer are not guaranteed.
Hint
The headset can be also charged by connecting the charging case to a running computer using the supplied USB Type-C cable.
Note
Be sure to use the supplied USB Type-C cable. Otherwise, charging may not be successful.
Charging may not be successful depending on the type of USB AC adaptor.
Depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right headset units. As a result, the charging time of the rechargeable batteries for the left and right headset units may differ. However, this is not a malfunction.
The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the computer settings, and start charging once again.
If the indicator (orange) on the charging case lights up for about 3 seconds and then turns off when the left and right headset units are removed from the charging case, the remaining battery charge of the charging case is low. Charge the charging case.
If the indicator on the charging case does not turn on even when the left and right headset units are removed from the charging case, the battery charge of the charging case is empty. Charge the charging case.
If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after charging and discharging several times. If you store the headset for a long time, charge the battery once every 6 months to avoid over-discharge.
If the headset is not used for a long time, it may take longer to charge the battery.
If there is a problem with the rechargeable battery of the headset or the charging case and something unusual is detected during charging, the indicator (orange) on the charging case flashes. It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F – 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer.
If the headset is not used for a long time, the indicator (orange) on the charging case may not immediately light up when charging. Wait a moment until the indicator (orange) lights up.
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If the usage hours of the built-in rechargeable battery decrease
significantly, the battery should be replaced. Consult your nearest Sony
dealer. Avoid exposure to extreme temperature changes, direct sunlight,
moisture, sand, dust, and electrical shock. Never leave the headset in a
parked vehicle. When connecting the charging case to a computer, use only the
supplied USB Type-C cable, and be sure to directly connect them. Charging will
not be properly completed when the charging case is connected through a USB
hub. The headset and the charging case may become warm during charging or for
a while after charging. However, this is not a malfunction.
Related Topic About the indicator Checking the remaining battery charge
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Available operating time
The available operating times of the headset with the battery fully charged are as follows:
Bluetooth connection
Music playback time
Codec Noise canceling function/Ambient Sound Mode Available operating time
AAC Noise canceling function: ON
Max. 7.5 hours
AAC Ambient Sound Mode: ON
Max. 7.5 hours
AAC OFF
Max. 10 hours
SBC Noise canceling function: ON
Max. 7 hours
SBC Ambient Sound Mode: ON
Max. 7 hours
SBC OFF
Max. 9 hours
About 60 minutes of music playback is possible after 10 minutes charging. If
you make the following settings on the “Sony | Headphones Connect” app, the
available operating time of the battery becomes shorter than the ones
described above.
Equalizer DSEETM
If you run the above settings at the same time, the available operating time of the battery becomes even shorter.
Communication time
Noise canceling function/Ambient Sound Mode Available operating time
Noise canceling function: ON
Max. 5 hours
Ambient Sound Mode: ON
Max. 5 hours
OFF
Max. 5 hours
Hint
By using the “Sony | Headphones Connect” app, you can check which codec is
used for a connection.
Note
Usage hours may be different from the time described above depending on the
settings for the headset functions and usage conditions. Depending on the
settings for the headset functions and usage conditions, the speed of energy
consumption for the rechargeable battery may vary between the left and right
headset units. However, this is not a malfunction.
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Related Topic Supported codecs About the DSEE function What you can do with
the “Sony | Headphones Connect” app
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Wireless Noise Canceling Stereo Headset
WF-C700N
Checking the remaining battery charge
You can check the remaining battery charge of the rechargeable batteries of
the headset and the charging case by the following operations.
If the remaining battery charge of the headset becomes low when the headset is
removed from the charging case or while using the headset
If a warning beep sounds and the voice guidance says, “Low battery”, charge
the headset as soon as possible. When the battery becomes completely empty, a
warning beep sounds, the voice guidance says, “Battery is empty”, and the
headset automatically turns off.
When you are using an iPhone or iPod touch
When the headset is connected to an iPhone or iPod touch over an HFP (Hands-
free Profile) Bluetooth connection, it will show an icon that indicates the
remaining battery charge of the headset on the screen of the iPhone or iPod
touch. The display position is an example.
A: Remaining battery charge of the headset B: 100% – 71% C: 70% – 51% D: 50% –
21% E: 20% or lower (requires charging)
The remaining battery charge of the headset is also displayed on the widget of
an iPhone or iPod touch running iOS 11 or later. For more details, refer to
the operating instructions supplied with the iPhone or iPod touch. The
remaining charge which is displayed may differ from the actual remaining
charge in some cases. Use it as a rough estimate.
When you are using an AndroidTM smartphone (OS 8.1 or later)
When the headset is connected to an Android smartphone via an HFP Bluetooth
connection, select [Settings] – [Device connection] – [Bluetooth] to display
the remaining battery charge of the headset as “100%”, “70%”, “50%” or “20%”
in the connected Bluetooth device column. For details, refer to the operating
instructions for the Android smartphone. The remaining charge which is
displayed may differ from the actual remaining charge in some cases. Use it as
a rough estimate.
Checking the remaining battery charge of the charging case
If the indicator (orange) on the charging case lights up when both headset
units are removed from the charging case, or when the charging case lid is
opened or closed with no headset units stored, the remaining battery charge of
the charging case is about 20% to 1%. The charging case cannot sufficiently
charge the headset with this remaining level of battery charge. If the
indicator on the charging case does not light up when both headset units are
removed from the charging case, or when the charging case lid is opened or
closed with no headset units stored, the remaining battery charge of the
charging case is less than 1%. The headset cannot be charged with the charging
case in this case.
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Hint
The remaining battery charge of the headset may be different on the left and
right sides depending on how you use them. When checking the remaining battery
charge on an iPhone/iPod touch or Android smartphone while using both headset
units, the remaining battery charge of the headset unit with less remaining
battery charge between the left and right headset units is displayed. When
using only one headset unit, the remaining battery charge of the headset unit
you are using is displayed. You can also check the remaining battery charge of
the headset unit and the charging case with the “Sony | Headphones Connect”
app. Android smartphones and iPhone/iPod touch both support this app.
Note
If the headset and smartphone are not connected with HFP, the remaining
battery charge will not be correctly displayed. The remaining battery charge
may not be properly displayed immediately after a software update or if the
headset has not been used for a long time. In this case, repeatedly charge and
discharge the battery multiple times to properly display the remaining battery
charge.
Related Topic What you can do with the “Sony | Headphones Connect” app About
the indicator
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Wireless Noise Canceling Stereo Headset
WF-C700N
Turning on the headset
When the headset is stored in the charging case
1 Remove the headset from the charging case.
The headset turns on automatically. When you remove only one headset unit from
the charging case, only the removed unit turns on.
When the headset is not stored in the charging case
After 15 minutes of Bluetooth disconnection, the headset turns off. In this
case, the headset will turn on by pressing and holding the buttons on both
headset units for about 2 seconds or more. The headset units will also turn on
when they are set into the charging case and then removed from the charging
case. By using the “Sony | Headphones Connect” app, you can set the time until
the headset turns off automatically. You can also set the headset not to turn
off automatically.
When the headset is turned on
When both headset units are removed from the charging case, the connection is
established between the left and right headset units. When turning on the
headset for the first time after purchase or just after initializing the
headset, the headset goes into Bluetooth pairing mode. If you press the button
on the left or right unit when the headset is not connected via a Bluetooth
connection, you will hear a notification sound indicating that the headset is
turned on. When you use the headset for the first time after purchase or just
after initializing the headset, the noise canceling function is turned on
automatically. If the noise canceling settings were changed previously, the
settings are retained.
Related Topic Using only one headset unit Turning off the headset What you can
do with the “Sony | Headphones Connect” app
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Wireless Noise Canceling Stereo Headset
WF-C700N
Turning off the headset
1 Set the headset units into the charging case. Put the left headset unit (the
headset unit with the tactile dot) back into the left hole of the charging
case, and put the right headset unit back into the right hole of the charging
case. Each headset unit will be set to the correct position in the charging
case by the built-in magnet.
When the rechargeable battery of the charging case still has power, the
indicator (orange or green) on the charging case lights up for about 3
seconds. The charging starts on the headset. Close the charging case lid.
The headset turns off.
When the headset is left removed
After 15 minutes of Bluetooth disconnection, the headset turns off
automatically. To turn off the power before the headset turns off
automatically, set the headset units into the charging case, and close the
charging case lid. By using the “Sony | Headphones Connect” app, you can set
the time until the headset turns off automatically. You can also set the
headset not to turn off automatically.
Hint
You can also turn off the headset with the “Sony | Headphones Connect” app.
Note
When the remaining battery charge of the charging case is not sufficient, the
charging of the headset will not start. Charge the charging case.
Related Topic
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Charging Turning on the headset What you can do with the “Sony | Headphones
Connect” app
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Wireless Noise Canceling Stereo Headset
WF-C700N
How to make a wireless connection to Bluetooth devices
You can enjoy music and hands-free calling with the headset wirelessly by
using your Bluetooth device’s Bluetooth function.
Pairing
To use the Bluetooth function, both of the connecting devices must be
registered in advance. The operation to register a device is called “pairing”.
Pair the headset and the device manually.
Connecting to a paired device
Once a device is paired, it is not necessary to pair it again. Connect to
devices already paired with the headset using the methods necessary for each
device.
Related Topic Pairing and connecting with an Android smartphone Pairing and
connecting with an iPhone Pairing and connecting with a computer (Windows® 11)
Pairing and connecting with a computer (Windows 10) Pairing and connecting
with a computer (Mac) Pairing and connecting with a Bluetooth device
Connecting to a paired Android smartphone Connecting to a paired iPhone
Connecting to a paired computer (Windows 11) Connecting to a paired computer
(Windows 10) Connecting to a paired computer (Mac) Connecting to a paired
Bluetooth device
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Connecting with the “Sony | Headphones Connect” app
Launch the “Sony | Headphones Connect” app on your Android smartphone/iPhone
to connect the headset to a smartphone or iPhone. For more details, refer to
the “Sony | Headphones Connect” app help guide.
https://rd1.sony.net/help/mdr/hpc/h_zz/
Hint
To pair a second or subsequent device, operate the pairing button on the back
of the charging case to enter pairing mode. For more details, see “Pairing and
connecting” corresponding to your device in the Related Topic.
Note
The connection with some smartphones and iPhone devices may become unstable
when connecting using the “Sony | Headphones Connect” app. In that case,
follow the procedures in “Connecting to a paired Android smartphone”, or
“Connecting to a paired iPhone ” to connect to the headset.
Related Topic Pairing and connecting with an Android smartphone Pairing and
connecting with an iPhone Pairing and connecting with a computer (Windows® 11)
Pairing and connecting with a computer (Windows 10) Pairing and connecting
with a computer (Mac) Connecting to a paired Android smartphone Connecting to
a paired iPhone What you can do with the “Sony | Headphones Connect” app
Installing the “Sony | Headphones Connect” app
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Pairing and connecting with an Android smartphone
The operation to register the device that you wish to connect to is called
“pairing”. First, pair a device to use it with the headset for the first time.
Before starting the operation, make sure of the following:
The Android smartphone is placed within 1 m (3.2 ft) of the headset. The
headset is charged sufficiently. The operating instructions for the Android
smartphone is in hand. 1 Enter pairing mode on this headset.
When you pair the headset with a device for the first time after purchase or
after initializing the headset (when there is no pairing information on the
headset) 1. Remove both headset units from the charging case.
The headset turns on automatically. The headset enters pairing mode
automatically. You will hear a notification sound and the voice guidance say
“Pairing” from both headset units at the same time.
When you pair a second or subsequent device (the headset has pairing
information for other devices) 1. Set the headset units into the charging
case.
Leave the charging case lid open.
2. With the charging case lid open, press and hold the pairing button on the
back of the charging case for about 5
seconds or more. Note
35
The headset does not enter pairing mode with the charging case lid closed.
0:00 The indicator (blue) on the charging case repeatedly flashes twice in a
row and the headset goes into pairing mode. You can remove the headset from
the charging case after entering pairing mode. 2 Unlock the screen of the
Android smartphone if it is locked. 3 Find the headset on the Android
smartphone. 1. Select [Settings] – [Device connection] – [Bluetooth].
2. Touch the switch to turn on the Bluetooth function.
4 Touch [WF-C700N].
36
If Passkey* input is required, input “0000”. The headset and smartphone are paired and connected with each other. When the headset is placed in the charging case, the indicator (blue) on the charging case flashes 10 times. When the headset is being removed from the charging case, you will hear a notification sound indicating that the connection is established from both headset units (or from the headset unit removed from the charging case when only one headset unit is removed) at the same time. If they are not connected, see “Connecting to a paired Android smartphone”. If [WF-C700N] does not appear on your Android smartphone screen, start the operation again from the beginning of step .
- A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
About the instruction manual video
Watch the video to find out how to perform pairing for the first time. https://rd1.sony.net/help/mdr/mov0052/h_zz/
Hint
The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone.
To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”.
Note
If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from the beginning of step .
Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases: Pairing information has been deleted after repair, etc. When a 9th device is paired The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the registration information of the paired device with the oldest connection date is overwritten with the information for the new device. When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted. In this case, delete the pairing information for the headset from the connected device and then pair them again.
The headset can be paired with multiple devices, but can only play music from 1 paired device at a time.
Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings
37
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Connecting to a paired Android smartphone
1 Unlock the screen of the Android smartphone if it is locked. 2 Remove the
headset from the charging case.
The headset turns on automatically. When the headset has automatically
connected to the last connected device, you will hear a notification sound
indicating that the connection is established from both headset units (or from
the headset unit removed from the charging case when only one headset unit is
removed) at the same time. Check the connection status on the Android
smartphone. If it is not connected, proceed to step . 3 Display the devices
paired with the Android smartphone.
1. Select [Settings] – [Device connection] – [Bluetooth].
2. Touch the switch to turn on the Bluetooth function.
4 Touch [WF-C700N].
39
You will hear a notification sound indicating that the connection is
established from both headset units (or from the headset unit removed from the
charging case when only one headset unit is removed) at the same time.
Hint
The operation above is an example. For more details, refer to the operating
instructions supplied with the Android smartphone.
Note
If the last-connected Bluetooth device is placed near the headset, the headset
may connect automatically to the device by simply turning on the headset. If
this is the case, deactivate the Bluetooth function on the last-connected
device or turn off the power. If you cannot connect your smartphone to the
headset, delete the headset pairing information on your smartphone and perform
pairing again. As for the operations on your smartphone, refer to the
operating instructions supplied with the smartphone.
Related Topic How to make a wireless connection to Bluetooth devices Pairing
and connecting with an Android smartphone Listening to music from a device via
a Bluetooth connection Disconnecting Bluetooth connection (after use)
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Pairing and connecting with an iPhone
The operation to register the device that you wish to connect to is called
“pairing”. First, pair a device to use it with the headset for the first time.
Before starting the operation, make sure of the following:
The iPhone is placed within 1 m (3.2 ft) of the headset. The headset is
charged sufficiently. The operating instructions for the iPhone is in hand. 1
Enter pairing mode on this headset.
When you pair the headset with a device for the first time after purchase or
after initializing the headset (when there is no pairing information on the
headset) 1. Remove both headset units from the charging case.
The headset turns on automatically. The headset enters pairing mode
automatically. You will hear a notification sound and the voice guidance say
“Pairing” from both headset units at the same time.
When you pair a second or subsequent device (the headset has pairing
information for other devices) 1. Set the headset units into the charging
case.
Leave the charging case lid open.
2. With the charging case lid open, press and hold the pairing button on the
back of the charging case for about 5
seconds or more. Note
41
The headset does not enter pairing mode with the charging case lid closed.
0:00 The indicator (blue) on the charging case repeatedly flashes twice in a
row and the headset goes into pairing mode. You can remove the headset from
the charging case after entering pairing mode. 2 Unlock the screen of the
iPhone if it is locked. 3 Find the headset on the iPhone. 1. Select
[Settings]. 2. Touch [Bluetooth].
3. Touch the switch to turn on the Bluetooth function.
42
4 Touch [WF-C700N].
If Passkey* input is required, input “0000”. The headset and iPhone are paired
and connected with each other. When the headset is placed in the charging
case, the indicator (blue) on the charging case flashes 10 times. When the
headset is being removed from the charging case, you will hear a notification
sound indicating that the connection is established from both headset units
(or from the headset unit removed from the charging case when only one headset
unit is removed) at the same time. If they are not connected, see “Connecting
to a paired iPhone “. If [WF-C700N] does not appear on your iPhone screen,
start the operation again from the beginning of step .
- A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
About the instruction manual video
Watch the video to find out how to perform pairing for the first time. https://rd1.sony.net/help/mdr/mov0052/h_zz/
Hint
The operation above is an example. For more details, refer to the operating instructions supplied with your iPhone. To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”.
Note
If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from the beginning of step . Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:
Pairing information has been deleted after repair, etc. When a 9th device is paired The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the registration information of the paired device with the oldest connection date is overwritten with the information for the new device. When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted. In this case, delete the pairing information for the headset from the connected device and then pair them again. The headset can be paired with multiple devices, but can only play music from 1 paired device at a time.
43
Related Topic How to make a wireless connection to Bluetooth devices
Connecting to a paired iPhone Listening to music from a device via a Bluetooth
connection Disconnecting Bluetooth connection (after use) Initializing the
headset to restore factory settings
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Connecting to a paired iPhone
1 Unlock the screen of the iPhone if it is locked. 2 Remove the headset from
the charging case.
The headset turns on automatically. When the headset has automatically
connected to the last connected device, you will hear a notification sound
indicating that the connection is established from both headset units (or from
the headset unit removed from the charging case when only one headset unit is
removed) at the same time. Check the connection status on the iPhone. If it is
not connected, proceed to step . 3 Display the devices paired with the iPhone.
1. Select [Settings]. 2. Touch [Bluetooth].
3. Touch the switch to turn on the Bluetooth function.
4 Touch [WF-C700N].
45
You will hear a notification sound indicating that the connection is
established from both headset units (or from the headset unit removed from the
charging case when only one headset unit is removed) at the same time.
Hint
The operation above is an example. For more details, refer to the operating
instructions supplied with the iPhone.
Note
If the last-connected Bluetooth device is placed near the headset, the headset
may connect automatically to the device by simply turning on the headset. If
this is the case, deactivate the Bluetooth function on the last-connected
device or turn off the power. If you cannot connect your iPhone to the
headset, delete the headset pairing information on your iPhone and perform
pairing again. As for the operations on your iPhone, refer to the operating
instructions supplied with the iPhone.
Related Topic How to make a wireless connection to Bluetooth devices Pairing
and connecting with an iPhone Listening to music from a device via a Bluetooth
connection Disconnecting Bluetooth connection (after use)
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Pairing and connecting with a computer (Windows® 11)
The operation to register the device that you wish to connect to is called
“pairing”. First, pair a device to use it with the headset for the first time.
Before starting the operation, make sure of the following:
Your computer has a Bluetooth function that supports music playback
connections (A2DP). The computer is placed within 1 m (3.2 ft) of the headset.
The headset is charged sufficiently. The operating instructions for the
computer is in hand. Depending on the computer you are using, the built-in
Bluetooth adaptor may need to be turned on. If you do not know how to turn on
the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth
adaptor, refer to the operating instructions supplied with the computer. The
Swift Pair function can be used to make pairing easier. To use the Swift Pair
function, click the [Start] button [Settings] – [Bluetooth & devices] – [Show
notifications to connect using Swift Pair] switch to turn on the Swift Pair
function.
1 Enter pairing mode on this headset.
When you pair the headset with a device for the first time after purchase or
after initializing the headset (when there is no pairing information on the
headset) 1. Remove both headset units from the charging case.
The headset turns on automatically. The headset enters pairing mode
automatically. You will hear a notification sound and the voice guidance say
“Pairing” from both headset units at the same time.
47
When you pair a second or subsequent device (the headset has pairing
information for other devices) 1. Set the headset units into the charging
case.
Leave the charging case lid open.
2. With the charging case lid open, press and hold the pairing button on the
back of the charging case for about 5
seconds or more. Note
The headset does not enter pairing mode with the charging case lid closed.
0:00 The indicator (blue) on the charging case repeatedly flashes twice in a
row and the headset goes into pairing mode. You can remove the headset from
the charging case after entering pairing mode. 2 Wake the computer up if the
computer is in standby (sleep) or hibernation mode. 3 Pair the headset using
the computer.
48
To connect using the Swift Pair function 1. Select [Connect] from the pop-up
menu displayed on your computer screen. To connect without using the Swift
Pair function 1. Click the [Start] button, then [Settings]. 2. Click
[Bluetooth & devices].
3. Click the [Bluetooth] switch to turn on the Bluetooth function, then click
[Add device].
4. Click [Bluetooth].
49
5. Click [WF-C700N].
If Passkey* input is required, input “0000”. The headset and computer are
paired and connected with each other. When the headset is placed in the
charging case, the indicator (blue) on the charging case flashes 10 times.
When the headset is being removed from the charging case, you will hear a
notification sound indicating that the connection is established from both
headset units (or from the headset unit removed from the charging case when
only one headset unit is removed) at the same time. If they are not connected,
see “Connecting to a paired computer (Windows 11)”. If [WF-C700N] does not
appear on your computer screen, try again from “To connect without using the
Swift Pair function” of step .
- A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
Hint
The operation above is an example. For more details, refer to the operating instructions supplied with the computer. To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”.
Note
If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from the beginning of step . Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:
Pairing information has been deleted after repair, etc. When a 9th device is paired The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the registration
50
information of the paired device with the oldest connection date is
overwritten with the information for the new device. When the pairing
information for the headset has been deleted from the Bluetooth device When
the headset is initialized All of the pairing information is deleted. In this
case, delete the pairing information for the headset from the connected device
and then pair them again. The headset can be paired with multiple devices, but
can only play music from 1 paired device at a time.
Related Topic How to make a wireless connection to Bluetooth devices
Connecting to a paired computer (Windows 11) Listening to music from a device
via a Bluetooth connection Disconnecting Bluetooth connection (after use)
Initializing the headset to restore factory settings
5-047-128-11(1) Copyright 2023 Sony Corporation
51
Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Pairing and connecting with a computer (Windows 10)
The operation to register the device that you wish to connect to is called
“pairing”. First, pair a device to use it with the headset for the first time.
Before starting the operation, make sure of the following:
Your computer has a Bluetooth function that supports music playback
connections (A2DP). The computer is placed within 1 m (3.2 ft) of the headset.
The headset is charged sufficiently. The operating instructions for the
computer is in hand. Depending on the computer you are using, the built-in
Bluetooth adaptor may need to be turned on. If you do not know how to turn on
the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth
adaptor, refer to the operating instructions supplied with the computer. If
your OS version is Windows 10 version 1803 or later, the Swift Pair function
can be used to make pairing easier. To use the Swift Pair function, click the
[Start] button – [Settings] – [Devices] – [Bluetooth & other devices], and
check the [Show notifications to connect using Swift Pair] checkbox.
1 Enter pairing mode on this headset.
When you pair the headset with a device for the first time after purchase or
after initializing the headset (when there is no pairing information on the
headset) 1. Remove both headset units from the charging case.
The headset turns on automatically. The headset enters pairing mode
automatically. You will hear a notification sound and the voice guidance say
“Pairing” from both headset units at the same time.
52
When you pair a second or subsequent device (the headset has pairing
information for other devices) 1. Set the headset units into the charging
case.
Leave the charging case lid open.
2. With the charging case lid open, press and hold the pairing button on the
back of the charging case for about 5
seconds or more. Note
The headset does not enter pairing mode with the charging case lid closed.
0:00 The indicator (blue) on the charging case repeatedly flashes twice in a
row and the headset goes into pairing mode. You can remove the headset from
the charging case after entering pairing mode. 2 Wake the computer up if the
computer is in standby (sleep) or hibernation mode. 3 Pair the headset using
the computer.
53
To connect using the Swift Pair function 1. Select [Connect] from the pop-up
menu displayed on your computer screen.
To connect without using the Swift Pair function 1. Click the [Start] button,
then [Settings]. 2. Click [Devices].
3. Click the [Bluetooth & other devices] tab, click the [Bluetooth] switch to
turn on the Bluetooth function, then click
[Add Bluetooth or other device].
4. Click [Bluetooth].
54
5. Click [WF-C700N].
If Passkey* input is required, input “0000”. The headset and computer are
paired and connected with each other. When the headset is placed in the
charging case, the indicator (blue) on the charging case flashes 10 times.
When the headset is being removed from the charging case, you will hear a
notification sound indicating that the connection is established from both
headset units (or from the headset unit removed from the charging case when
only one headset unit is removed) at the same time. If they are not connected,
see “Connecting to a paired computer (Windows 10)”. If [WF-C700N] does not
appear on your computer screen, try again from “To connect without using the
Swift Pair function” of step .
- A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
55
Hint
The operation above is an example. For more details, refer to the operating
instructions supplied with the computer. To delete all Bluetooth pairing
information, see “Initializing the headset to restore factory settings”.
Note
If pairing is not established within 5 minutes, pairing mode is canceled. In
this case, start the operation again from the beginning of step . Once
Bluetooth devices are paired, there is no need to pair them again, except in
the following cases:
Pairing information has been deleted after repair, etc. When a 9th device is
paired The headset can be paired with up to 8 devices. If a new device is
paired after 8 devices are already paired, the registration information of the
paired device with the oldest connection date is overwritten with the
information for the new device. When the pairing information for the headset
has been deleted from the Bluetooth device When the headset is initialized All
of the pairing information is deleted. In this case, delete the pairing
information for the headset from the connected device and then pair them
again. The headset can be paired with multiple devices, but can only play
music from 1 paired device at a time.
Related Topic How to make a wireless connection to Bluetooth devices
Connecting to a paired computer (Windows 10) Listening to music from a device
via a Bluetooth connection Disconnecting Bluetooth connection (after use)
Initializing the headset to restore factory settings
5-047-128-11(1) Copyright 2023 Sony Corporation
56
Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Pairing and connecting with a computer (Mac)
The operation to register the device that you wish to connect to is called
“pairing”. First, pair a device to use it with the headset for the first time.
Compatible OS
macOS (version 11 or later) Before starting the operation, make sure of the
following:
Your computer has a Bluetooth function that supports music playback
connections (A2DP). The computer is placed within 1 m (3.2 ft) of the headset.
The headset is charged sufficiently. The operating instructions for the
computer is in hand. Depending on the computer you are using, the built-in
Bluetooth adaptor may need to be turned on. If you do not know how to turn on
the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth
adaptor, refer to the operating instructions supplied with the computer. Set
the computer speaker to the ON mode. If the computer speaker is set to the
“OFF” mode, no sound can be heard from the headset. Computer speaker in the ON
mode
1 Enter pairing mode on this headset.
When you pair the headset with a device for the first time after purchase or
after initializing the headset (when there is no pairing information on the
headset) 1. Remove both headset units from the charging case.
The headset turns on automatically. The headset enters pairing mode
automatically. You will hear a notification sound and the voice guidance say
“Pairing” from both headset units at the same time.
When you pair a second or subsequent device (the headset has pairing
information for other devices) 1. Set the headset units into the charging
case.
57
Leave the charging case lid open.
2. With the charging case lid open, press and hold the pairing button on the
back of the charging case for about 5
seconds or more. Note
The headset does not enter pairing mode with the charging case lid closed.
0:00 The indicator (blue) on the charging case repeatedly flashes twice in a
row and the headset goes into pairing mode. You can remove the headset from
the charging case after entering pairing mode. 2 Wake the computer up if the
computer is in standby (sleep) or hibernation mode. 3 Pair the headset using
the computer. 1. Select [ (System Preferences)] – [Bluetooth] from the Dock at
the bottom of the screen.
58
2. Select [WF-C700N] of the [Bluetooth] screen and click [Connect].
If Passkey* input is required, input “0000”. The headset and computer are
paired and connected with each other. When the headset is placed in the
charging case, the indicator (blue) on the charging case flashes 10 times.
When the headset is being removed from the charging case, you will hear a
notification sound indicating that the connection is established from both
headset units (or from the headset unit removed from the charging case when
only one headset unit is removed) at the same time. If they are not connected,
see “Connecting to a paired computer (Mac)”. If [WF-C700N] does not appear on
your computer screen, start the operation again from the beginning of step .
- A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
Hint
The operation above is an example. For more details, refer to the operating instructions supplied with the computer. To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”.
Note
If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from the beginning of step . Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:
Pairing information has been deleted after repair, etc. When a 9th device is paired The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the registration information of the paired device with the oldest connection date is overwritten with the information for the new device. When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted. In this case, delete the pairing information for the headset from the connected device and then pair them again.
59
The headset can be paired with multiple devices, but can only play music from
1 paired device at a time.
Related Topic How to make a wireless connection to Bluetooth devices
Connecting to a paired computer (Mac) Listening to music from a device via a
Bluetooth connection Disconnecting Bluetooth connection (after use)
Initializing the headset to restore factory settings
5-047-128-11(1) Copyright 2023 Sony Corporation
60
Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Connecting to a paired computer (Windows 11)
Before starting the operation, make sure of the following: Depending on the
computer you are using, the built-in Bluetooth adaptor may need to be turned
on. If you do not know how to turn on the Bluetooth adaptor or are unsure if
your computer has a built-in Bluetooth adaptor, refer to the operating
instructions supplied with the computer.
1 Wake the computer up if the computer is in standby (sleep) or hibernation
mode. 2 Remove the headset from the charging case.
The headset turns on automatically. When the headset has automatically
connected to the last connected device, you will hear a notification sound
indicating that the connection is established from both headset units (or from
the headset unit removed from the charging case when only one headset unit is
removed) at the same time. Check the connection status on the computer. If it
is not connected, proceed to step . 3 Select the headset using the computer.
1. Right-click the speaker icon on the toolbar, then select [Sound settings].
2. On the [Sound] screen, select [WF-C700N] for [Output] and [Input].
61
If [WF-C700N] is not displayed for [Output] and [Input], proceed to step 3.
3. Click [More sound settings].
4. On the [Playback] tab on the [Sound] screen, select [WF-C700N], right-
click it, and select [Connect] from the
displayed menu.
62
You will hear a notification sound indicating that the connection is
established from both headset units (or from the headset unit removed from the
charging case when only one headset unit is removed) at the same time.
5. On the [Recording] tab, select [WF-C700N], right-click it, and select
[Connect] from the displayed menu.
Hint
The operation above is an example. For more details, refer to the operating
instructions supplied with the computer.
Note
If the music playback sound quality is poor, check that the A2DP function
which supports music playback connections is enabled in the computer settings.
For more details, refer to the operating instructions supplied with the
computer. If the last-connected Bluetooth device is placed near the headset,
the headset may connect automatically to the device by simply turning on the
headset. If this is the case, deactivate the Bluetooth function on the last-
connected device or turn off the power. If you cannot connect your computer to
the headset, delete the headset pairing information on your computer and
perform pairing again. As for the operations on your computer, refer to the
operating instructions supplied with the computer.
63
Related Topic How to make a wireless connection to Bluetooth devices Pairing
and connecting with a computer (Windows® 11) Listening to music from a device
via a Bluetooth connection Disconnecting Bluetooth connection (after use)
Making a video call on your computer
5-047-128-11(1) Copyright 2023 Sony Corporation
64
Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Connecting to a paired computer (Windows 10)
Before starting the operation, make sure of the following: Depending on the
computer you are using, the built-in Bluetooth adaptor may need to be turned
on. If you do not know how to turn on the Bluetooth adaptor or are unsure if
your computer has a built-in Bluetooth adaptor, refer to the operating
instructions supplied with the computer.
1 Wake the computer up if the computer is in standby (sleep) or hibernation
mode. 2 Remove the headset from the charging case.
The headset turns on automatically. When the headset has automatically
connected to the last connected device, you will hear a notification sound
indicating that the connection is established from both headset units (or from
the headset unit removed from the charging case when only one headset unit is
removed) at the same time. Check the connection status on the computer. If it
is not connected, proceed to step . 3 Select the headset using the computer.
1. Right-click the speaker icon on the toolbar, then select [Open Sound
settings].
2. From the [Choose your output device] drop-down menu, select [Headphones
(WF-C700N Stereo)].
65
If [Headphones (WF-C700N Stereo)] is not displayed on the drop-down menu,
proceed to step 3.
3. Click [Sound Control Panel], right-click on the [Playback] tab on the
[Sound] screen, and check the [Show
Disconnected Devices] checkbox.
4. Select [Connect] from the displayed menu.
66
You will hear a notification sound indicating that the connection is
established from both headset units (or from the headset unit removed from the
charging case when only one headset unit is removed) at the same time.
Hint
67
The operation above is an example. For more details, refer to the operating
instructions supplied with the computer.
Note
If the music playback sound quality is poor, check that the A2DP function
which supports music playback connections is enabled in the computer settings.
For more details, refer to the operating instructions supplied with the
computer. If the last-connected Bluetooth device is placed near the headset,
the headset may connect automatically to the device by simply turning on the
headset. If this is the case, deactivate the Bluetooth function on the last-
connected device or turn off the power. If you cannot connect your computer to
the headset, delete the headset pairing information on your computer and
perform pairing again. As for the operations on your computer, refer to the
operating instructions supplied with the computer.
Related Topic How to make a wireless connection to Bluetooth devices Pairing
and connecting with a computer (Windows 10) Listening to music from a device
via a Bluetooth connection Disconnecting Bluetooth connection (after use)
Making a video call on your computer
5-047-128-11(1) Copyright 2023 Sony Corporation
68
Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Connecting to a paired computer (Mac)
Compatible OS
macOS (version 11 or later) Before starting the operation, make sure of the
following:
Depending on the computer you are using, the built-in Bluetooth adaptor may
need to be turned on. If you do not know how to turn on the Bluetooth adaptor
or are unsure if your computer has a built-in Bluetooth adaptor, refer to the
operating instructions supplied with the computer. Set the computer speaker to
the ON mode. If the computer speaker is set to the “OFF” mode, no sound can be
heard from the headset. Computer speaker in the ON mode
1 Wake the computer up if the computer is in standby (sleep) or hibernation
mode. 2 Remove the headset from the charging case.
The headset turns on automatically. When the headset has automatically
connected to the last connected device, you will hear a notification sound
indicating that the connection is established from both headset units (or from
the headset unit removed from the charging case when only one headset unit is
removed) at the same time. Check the connection status on the computer. If it
is not connected, proceed to step . 3 Select the headset using the computer.
1. Select [ (System Preferences)] – [Bluetooth] from the Dock at the bottom
of the screen.
69
2. Click [WF-C700N] on the [Bluetooth] screen while pressing the computer
Control button and select [Connect] from the pop-up menu.
You will hear a notification sound indicating that the connection is
established from both headset units (or from the headset unit removed from the
charging case when only one headset unit is removed) at the same time.
Hint
The operation above is an example. For more details, refer to the operating
instructions supplied with the computer.
Note
If the music playback sound quality is poor, check that the A2DP function
which supports music playback connections is enabled in the computer settings.
For more details, refer to the operating instructions supplied with the
computer. If the last-connected Bluetooth device is placed near the headset,
the headset may connect automatically to the device by simply turning on the
headset. If this is the case, deactivate the Bluetooth function on the last-
connected device or turn off the power. If you cannot connect your computer to
the headset, delete the headset pairing information on your computer and
perform pairing again. As for the operations on your computer, refer to the
operating instructions supplied with the computer.
Related Topic How to make a wireless connection to Bluetooth devices Pairing
and connecting with a computer (Mac) Listening to music from a device via a
Bluetooth connection Disconnecting Bluetooth connection (after use) Making a
video call on your computer
70
5-047-128-11(1) Copyright 2023 Sony Corporation 71
Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Pairing and connecting with a Bluetooth device
The operation to register the device that you wish to connect to is called
“pairing”. First, pair a device to use it with the headset for the first time.
Before starting the operation, make sure of the following:
The Bluetooth device is placed within 1 m (3.2 ft) of the headset. The headset
is charged sufficiently. The operating instructions for the Bluetooth device
is in hand. 1 Enter pairing mode on this headset.
When you pair the headset with a device for the first time after purchase or
after initializing the headset (when there is no pairing information on the
headset) 1. Remove both headset units from the charging case.
The headset turns on automatically. The headset enters pairing mode
automatically. You will hear a notification sound and the voice guidance say
“Pairing” from both headset units at the same time.
When you pair a second or subsequent device (the headset has pairing
information for other devices) 1. Set the headset units into the charging
case.
Leave the charging case lid open.
2. With the charging case lid open, press and hold the pairing button on the
back of the charging case for about 5
seconds or more. Note
72
The headset does not enter pairing mode with the charging case lid closed.
0:00
The indicator (blue) on the charging case repeatedly flashes twice in a row
and the headset goes into pairing mode. You can remove the headset from the
charging case after entering pairing mode. 2 Perform the pairing procedure on
the Bluetooth device to search for this headset. [WF-C700N] will be displayed
on the list of detected devices on the screen of the Bluetooth device. If it
is not displayed, start the operation again from the beginning of step . 3
Select [WF-C700N] displayed on the screen of the Bluetooth device for pairing.
If Passkey* input is required, input “0000”.
- A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
4 Make the Bluetooth connection from the Bluetooth device. The headset and Bluetooth device are connected to each other. Some devices automatically connect with the headset when pairing is complete. When the headset is placed in the charging case, the indicator (blue) on the charging case flashes 10 times. When the headset is being removed from the charging case, you will hear a notification sound indicating that the connection is established from both headset units (or from the headset unit removed from the charging case when only one headset unit is removed) at the same time. If they are not connected, see “Connecting to a paired Bluetooth device”.
Hint
The operation above is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. 73
To delete all Bluetooth pairing information, see “Initializing the headset to
restore factory settings”.
Note
If pairing is not established within 5 minutes, pairing mode is canceled. In
this case, start the operation again from the beginning of step . Once
Bluetooth devices are paired, there is no need to pair them again, except in
the following cases:
Pairing information has been deleted after repair, etc. When a 9th device is
paired The headset can be paired with up to 8 devices. If a new device is
paired after 8 devices are already paired, the registration information of the
paired device with the oldest connection date is overwritten with the
information for the new device. When the pairing information for the headset
has been deleted from the Bluetooth device When the headset is initialized All
of the pairing information is deleted. In this case, delete the pairing
information for the headset from the connected device and then pair them
again. The headset can be paired with multiple devices, but can only play
music from 1 paired device at a time.
Related Topic How to make a wireless connection to Bluetooth devices
Connecting to a paired Bluetooth device Listening to music from a device via a
Bluetooth connection Disconnecting Bluetooth connection (after use)
Initializing the headset to restore factory settings
5-047-128-11(1) Copyright 2023 Sony Corporation
74
Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Connecting to a paired Bluetooth device
1 Remove the headset from the charging case.
The headset turns on automatically. When the headset has automatically
connected to the last connected device, you will hear a notification sound
indicating that the connection is established from both headset units (or from
the headset unit removed from the charging case when only one headset unit is
removed) at the same time. Check the connection status on the Bluetooth
device. If it is not connected, proceed to step .
2 Make the Bluetooth connection from the Bluetooth device. As for the
operations on your Bluetooth device, refer to the operating instructions
supplied with the Bluetooth device. You will hear a notification sound
indicating that the connection is established from both headset units (or from
the headset unit removed from the charging case when only one headset unit is
removed) at the same time.
Hint
The operation above is an example. For more details, refer to the operating
instructions supplied with the Bluetooth device.
Note
If the last-connected Bluetooth device is placed near the headset, the headset
may connect automatically to the device by simply turning on the headset. If
this is the case, deactivate the Bluetooth function on the last-connected
device or turn off the power. If you cannot connect your Bluetooth device to
the headset, delete the headset pairing information on your Bluetooth device
and perform pairing again. As for the operations on your Bluetooth device,
refer to the operating instructions supplied with the Bluetooth device.
Related Topic How to make a wireless connection to Bluetooth devices Pairing
and connecting with a Bluetooth device Listening to music from a device via a
Bluetooth connection Disconnecting Bluetooth connection (after use)
75
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Listening to music from a device via a Bluetooth connection
If your Bluetooth device supports the following profiles, you can enjoy
listening to music and control the device from your headset via a Bluetooth
connection.
A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music
wirelessly. AVRCP (Audio Video Remote Control Profile) You can adjust the
volume, etc.
The operation may vary depending on the Bluetooth device. Refer to the
operating instructions supplied with the Bluetooth device.
1 Put the headset units into both ears. See “Wearing the headset” to find out
how to wear the headset in your ears.
2 Connect the headset to a Bluetooth device.
3 Operate the Bluetooth device to start playback and adjust the volume to a
moderate level.
Hint
The headset supports SCMS-T content protection. You can enjoy music and other
audio on the headset from a device such as a portable TV that supports SCMS-T
content protection. Depending on the Bluetooth device, it may be necessary to
adjust the volume or set the audio output setting on the device. If the
function of the button is changed to [Volume Control] on the “Sony |
Headphones Connect” app, you can adjust the volume with the headset. The
headset volume during a call and during music playback can be independently
adjusted. Changing the call volume does not change the volume of music
playback and vice versa. You can also listen to music by removing only one
headset unit from the charging case and putting it into your ear. If only the
right headset unit is worn in your ear, use the button on the right headset
unit to play music. If only the left headset unit is worn in your ear, operate
the connected device to play music. When you are listening to music with only
one headset unit, if you put the other headset unit into the other ear, you
can listen to music with both headset units.
Note
In the factory settings, you cannot adjust the volume with the headset. When
using the headset without the functions of the button changed to [Volume
Control] on the “Sony | Headphones Connect” app, adjust the volume on the
connected device. The volume can also be adjusted on the “Sony | Headphones
Connect” app. If the communication condition is poor, the Bluetooth device may
react incorrectly to the operation on the headset.
Related Topic Wearing the headset What you can do with the “Sony | Headphones
Connect” app
77
Using only one headset unit How to make a wireless connection to Bluetooth
devices Controlling the audio device (Bluetooth connection)
5-047-128-11(1) Copyright 2023 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Controlling the audio device (Bluetooth connection)
If your Bluetooth device supports the device operating function (compatible
profile: AVRCP), the following operations are available. The available
functions may vary depending on the Bluetooth device, so refer to the
operating instructions supplied with the device. You can use the right headset
unit to perform the following operations.
Play/Pause: Press the button once briefly. Skip to the beginning of the next
track: Press the button twice quickly. Skip to the beginning of the previous
track (or the current track during playback): Press the button 3 times
quickly. If the function of the button is changed to [Volume Control] on the
“Sony | Headphones Connect” app, you can perform the following operations
using the button to which the function is assigned. Increase the volume: Press
the button once during music playback to increase the volume by 1 step.
Decrease the volume: Press and hold the button during music playback to
decrease the volume continuously. Release the button at the desired volume
level. When the volume reaches the maximum or minimum, an alarm sounds. Note
In the factory settings, you cannot adjust the volume with the headset. When
using the headset without the functions of the button changed to [Volume
Control] on the “Sony | Headphones Connect” app, adjust the volume on the
connected device. The volume can also be adjusted on the “Sony | Headphones
Connect” app. If the communication condition is poor, the Bluetooth device may
react incorrectly to the operation on the headset. The available operations
may vary depending on the connected device, the music software, or app used.
In some cases, it may operate differently or may not work even when the
operations described above are performed. When you use an iPhone, Siri may be
activated by pressing and holding the button on the right headset unit.
Related Topic What you can do with the “Sony | Headphones Connect” app
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Disconnecting Bluetooth connection (after use)
1 Disconnect the Bluetooth connection by operating the Bluetooth device. You
will hear a notification sound indicating that the Bluetooth connection is
disconnected from both headset units (or from the headset unit removed from
the charging case when only one headset unit is removed).
2 Set the headset units into the charging case, and close the charging case
lid. Put the left headset unit (the headset unit with the tactile dot) back
into the left hole of the charging case, and put the right headset unit back
into the right hole of the charging case. Each headset unit will be set to the
correct position in the charging case by the built-in magnet.
The headset turns off.
Hint
When you finish playing music, the Bluetooth connection may terminate
automatically depending on the Bluetooth device.
Related Topic Turning off the headset
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Wireless Noise Canceling Stereo Headset
WF-C700N
About 360 Reality Audio
What is 360 Reality Audio?
360 Reality Audio is a new music experience using Sony’s 360 three-dimensional
audio technology. Positional information is attached to each sound source such
as vocals, chorus, and musical instruments, and are placed in a spherical
space. Listeners can experience a three-dimensional sound field as if they are
immersed in a live performance of the artists.
Conditions of use
Download and use a music streaming service (charged) app that supports 360
Reality Audio on your smartphone or tablet equipped with iOS or Android. By
optimizing the sound field and the acoustic feature of headset with the “Sony
| Headphones Connect” app, you can enjoy a more realistic sense of reality.
For details on 360 Reality Audio, refer to the following website:
https://www.sony.net/360RA/
Note
Service is not available in certain countries and regions.
Related Topic What you can do with the “Sony | Headphones Connect” app
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What is noise canceling?
The noise canceling function generates antiphase sound against outside
surrounding noises (such as noises in vehicles or noises from air conditioners
indoors) to reduce the surrounding noises by canceling them out.
Note
Depending on the type of noise or if it is used in a very quiet environment,
you may not feel the noise canceling effects, or you may feel that some noise
is increased. When you are wearing the headset, depending on how you wear the
headset, the noise canceling effects may be decreased or a beeping sound
(feedback) may be heard. In this case, take off the headset and put it on
again. The noise canceling function works primarily on noise in the low
frequency band such as vehicles and air conditioning. While noise is reduced,
it is not completely canceled. When you use the headset in a car or a bus,
noise may occur depending on street conditions. Mobile phones may cause
interference and noise. Should this occur, move the headset further away from
the mobile phone. Do not cover the microphone part on the left or right
headset unit with your hand, etc. The effect of the noise canceling function
or Ambient Sound Mode may not work properly or a beeping sound (feedback) may
occur. If any of this is the case, remove your hand, etc. from the left or
right microphone part.
A: Microphones (left, right)
Related Topic Using the noise canceling function
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Using the noise canceling function
If you use the noise canceling function, you can enjoy music without being
disturbed by ambient noise. 1 Remove the headset from the charging case.
The headset turns on automatically. When you use the headset for the first
time after purchase or just after initializing the headset, the noise
canceling function is turned on automatically when the headset is turned on.
Any changes made to the settings are retained from this point on. 2 Press the
button on the left headset unit to change the settings of the noise canceling
function.
Each time the button is pressed, the function switches as follows. Ambient
Sound Mode: ON You will hear a notification sound from both headset units at
the same time.
Noise canceling function: ON You will hear a notification sound from both
headset units at the same time.
About the instruction manual video
Watch the video to find out how to use the noise canceling function.
https://rd1.sony.net/help/mdr/mov0053/h_zz/
Hint
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You can also turn on/off the noise canceling function and change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app.
You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the button on the left headset unit.
Noise canceling function: ON Noise canceling function: ON Ambient Sound Mode: ON Noise canceling function: ON
Ambient Sound Mode: ON
Noise canceling function: OFF/Ambient Sound Mode: OFF
Ambient Sound Mode: ON
Noise canceling function: OFF/Ambient Sound Mode: OFF
Noise canceling function: OFF/Ambient Sound Mode: OFF
Note
The headset cannot fully perform the noise canceling function unless the
supplied earbud tips are used.
If the headset is not worn properly in your ears, the noise canceling function
may not work correctly. Twist the headset to put it into your ears properly.
Do not cover the microphone part on the left or right headset unit with your
hand, etc. The effect of the noise canceling function or Ambient Sound Mode
may not work properly or a beeping sound (feedback) may occur. If any of this
is the case, remove your hand, etc. from the left or right microphone part.
Related Topic Turning on the headset What is noise canceling? Listening to
ambient sound during music playback (Ambient Sound Mode) What you can do with
the “Sony | Headphones Connect” app
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Listening to ambient sound during music playback (Ambient Sound Mode)
The microphones built into the left and right headset units make it easier to
hear ambient sound. You can hear ambient sound while enjoying music.
To activate the Ambient Sound Mode
Press the button on the left headset unit while the noise canceling function
is on.
To change the setting of the Ambient Sound Mode
You can change the settings of the Ambient Sound Mode by connecting the
smartphone (with the “Sony | Headphones Connect” app installed) and the
headset via a Bluetooth connection. Voice focus: Unwanted noise will be
suppressed while announcements or people’s voices are picked up, allowing you
to hear them as you listen to music.
To turn off the Ambient Sound Mode
Press the button on the left headset unit to turn off the Ambient Sound Mode.
Each time the button is pressed, the function switches as follows.
Noise canceling function: ON You will hear a notification sound from both
headset units at the same time.
Ambient Sound Mode: ON You will hear a notification sound from both headset
units at the same time.
About the instruction manual video
Watch the video to find out how to use the Ambient Sound Mode.
https://rd1.sony.net/help/mdr/mov0053/h_zz/
Hint
Ambient Sound Mode settings changed with the “Sony | Headphones Connect” app
are stored in the headset. Once you change the settings, you can enjoy music
with the stored settings just by turning on the Ambient Sound Mode even when
the headset is connected to other devices which do not have the “Sony |
Headphones Connect” app installed.
You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the button on the left headset unit.
Noise canceling function: ON Noise canceling function: ON
Ambient Sound Mode: ON Ambient Sound Mode: ON
Noise canceling function: OFF/Ambient Sound Mode: OFF
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Ambient Sound Mode: ON
Noise canceling function: OFF/Ambient Sound Mode: OFF
Noise canceling function: ON
Noise canceling function: OFF/Ambient Sound Mode: OFF
Note
Depending on the ambient conditions and the type/volume of audio playback,
ambient sounds may not be heard even when using the Ambient Sound Mode. Do not
use the headset in places where it would be dangerous if you are unable to
hear ambient sounds, such as on a road with car and bicycle traffic.
Depending on the surrounding environment, wind noise may increase when the
Ambient Sound Mode is turned on. In this case, set the Ambient Sound Mode to
OFF.
If the headset is not worn properly in your ears, the Ambient Sound Mode may
not work correctly. Twist the headset to put it into your ears properly.
Do not cover the microphone part on the left or right headset unit with your
hand, etc. The effect of the noise canceling function or Ambient Sound Mode
may not work properly or a beeping sound (feedback) may occur. If any of this
is the case, remove your hand, etc. from the left or right microphone part.
If the Ambient Sound Mode is enabled in a rather noisy environment, a noise
may be heard. This is not a malfunction. In this case, set the noise canceling
function to ON or set the noise canceling function and the Ambient Sound Mode
to OFF.
Related Topic Wearing the headset Using the noise canceling function What you
can do with the “Sony | Headphones Connect” app
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About the sound quality mode
The following 2 sound quality modes during Bluetooth playback can be selected.
You can switch the settings and check the sound quality mode with the “Sony |
Headphones Connect” app. Priority on sound quality: Prioritizes the sound
quality. Priority on stable connection: Prioritizes the stable connection
(default).
When you want to prioritize the sound quality, select “Priority on sound
quality”. If the connection is unstable, such as when producing only
intermittent sound, select “Priority on stable connection”. Note
The playback time may shorten depending on the sound quality and the
conditions under which you are using the headset. Depending on the ambient
conditions in the area where you are using the headset, intermittent sound may
still occur even if “Priority on stable connection” is selected.
Related Topic What you can do with the “Sony | Headphones Connect” app
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Supported codecs
A codec is an “audio coding algorithm” used when transmitting sound wirelessly
via a Bluetooth connection. The headset supports the following 2 codecs for
music playback via an A2DP connection: SBC and AAC.
SBC This is an abbreviation for Subband Codec. SBC is the standard audio
coding technology used in Bluetooth devices. All Bluetooth devices support
SBC. AAC This is an abbreviation for Advanced Audio Coding. AAC is mainly used
in Apple products such as iPhone that can provide a higher sound quality than
that of SBC. When music in one of the above codecs is transmitted from a
connected device, the headset switches to that codec automatically and plays
back the music in the same codec. If the connected device supports a codec of
higher sound quality than SBC, you may need to set the device beforehand to
enjoy music with the desired codec from the supported codecs. Refer to the
operating instructions supplied with the device regarding setting the codec.
Related Topic About the sound quality mode
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About the DSEE function
The DSEE function complements the high-range sound, which is often lost from
compressed sound sources, in the headset to the equivalent of CD sound
quality. Sound sources compressed by streaming playback, MP3, Bluetooth
transmission codec, etc. are played with natural and expansive sound. The DSEE
function can be set up on the “Sony | Headphones Connect” app, and is only
available when connected to the headset via a Bluetooth connection. Related
Topic
What you can do with the “Sony | Headphones Connect” app
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Receiving a call
You can enjoy a hands-free call with a smartphone or mobile phone that
supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset
Profile), via a Bluetooth connection.
If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
The operation may vary depending on the smartphone or mobile phone. Refer to
the operating instructions supplied with the smartphone or mobile phone.
Depending on the connected device or the application you are using, the
functions may not work properly even if you try to operate them with the
headset.
Ring tone
When you receive an incoming call, a ring tone will be heard from the headset.
You will hear either of following ring tones, depending on your smartphone or
mobile phone.
Ring tone set on the headset Ring tone set on the smartphone or mobile phone
Ring tone only for a Bluetooth connection set on the smartphone or mobile
phone 1 Connect the headset to a smartphone or mobile phone via a Bluetooth
connection beforehand.
2 When you hear a ring tone, press the button twice quickly on the left or
right headset unit to receive the call.
A voice will be heard from the headset. When you receive an incoming call
while listening to music, playback pauses automatically and a ring tone will
be heard from the headset. If playback is not paused, operate the headset to
pause playback. You can talk using the microphones on the left and right
headset units.
A: Microphones (left, right)
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If no ring tone is heard via the headset
The headset may not be connected with the smartphone or mobile phone over HFP
or HSP. Check the connection status on the smartphone or mobile phone.
3 Operate the smartphone or mobile phone to adjust the volume.
4 When you have finished your call, press the button twice quickly on the left
or right headset unit to end the call. If you received a call during music
playback, music playback resumes automatically after ending the call.
Hint
When receiving a call on a smartphone or mobile phone, some smartphones or
mobile phones may receive a call on the phone instead of the headset. When
using HFP connection, transfer the call to the headset by using your
smartphone or mobile phone.
The headset volume during a call and during music playback can be
independently adjusted. Changing the call volume does not change the volume of
music playback and vice versa. You can also enjoy hands-free calls even when
you are using only one headset unit. When you receive an incoming call, answer
the call with the headset unit you are using. If you remove the other headset
unit from the charging case while you are talking with only one headset unit,
you can talk with both headset units.
Note
Depending on the connected device or playback application you are using,
playback may not pause even when you receive an incoming call while playing
back music. When you receive an incoming call while playing back music,
playback may not resume automatically even if you finish the call. Use a
smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset.
Noise may result if the smartphone or mobile phone is too close to the
headset. Your voice will be heard from the headset through the headset’s
microphone (Sidetone function). In this case, ambient sounds or the sounds of
the headset operation may be heard through the headset, but this is not a
malfunction. Even when the volume adjustment function has been assigned to the
button with the “Sony | Headphones Connect” app, you cannot adjust the volume
on the headset during a call. Adjust the volume on the connected device. If
you are unable to adjust the volume on the connected device, adjust the volume
in the “Sony | Headphones Connect” app. When you are using only one headset
unit, be sure to set the other headset unit into the charging case. Depending
on the caller’s voice characteristics or the ambient environmental noises, the
audio signal processing that is mounted on the headset may not work well and
the call sound quality may be reduced.
Related Topic Using only one headset unit How to make a wireless connection to
Bluetooth devices Making a call Functions for a phone call What you can do
with the “Sony | Headphones Connect” app
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Making a call
You can enjoy a hands-free call with a smartphone or mobile phone that
supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset
Profile), via a Bluetooth connection.
If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
The operation may vary depending on the smartphone or mobile phone. Refer to
the operating instructions supplied with the smartphone or mobile phone.
Depending on the connected device or the application you are using, the
functions may not work properly even if you try to operate them with the
headset. 1 Connect the headset to a smartphone or mobile phone via a Bluetooth
connection. 2 Operate your smartphone or mobile phone to make a call.
When you make a call, the dial tone is heard from the headset. If you make a
call while listening to music, playback pauses automatically. If playback is
not paused, operate the headset to pause playback. You can talk using the
microphones on the left and right headset units.
A: Microphones (left, right)
If no dial tone is heard via the headset
Use your smartphone or mobile phone to transfer the call to the headset. 3
Operate the smartphone or mobile phone to adjust the volume. 4 When you have
finished your call, press the button twice quickly on the left or right
headset unit to end the
call.
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If you made a call during music playback, music playback resumes automatically
after ending the call.
Hint
The headset volume during a call and during music playback can be
independently adjusted. Changing the call volume does not change the volume of
music playback and vice versa. You can also enjoy hands-free calls even when
you are using only one headset unit. If you remove the other headset unit from
the charging case while you are talking with only one headset unit, you can
talk with both headset units.
Note
Depending on the connected device or playback application you are using, when
you make a call during music playback, playback may not resume automatically
even after you finish the call. Use a smartphone or mobile phone at least 50
cm (19.69 in.) away from the headset. Noise may result if the smartphone or
mobile phone is too close to the headset. Your voice will be heard from the
headset through the headset’s microphone (Sidetone function). In this case,
ambient sounds or the sounds of the headset operation may be heard through the
headset, but this is not a malfunction. Even when the volume adjustment
function has been assigned to the button with the “Sony | Headphones Connect”
app, you cannot adjust the volume on the headset during a call. Adjust the
volume on the connected device. If you are unable to adjust the volume on the
connected device, adjust the volume in the “Sony | Headphones Connect” app.
When you are using only one headset unit, be sure to set the other headset
unit into the charging case. Depending on the caller’s voice characteristics
or the ambient environmental noises, the audio signal processing that is
mounted on the headset may not work well and the call sound quality may be
reduced.
Related Topic Using only one headset unit How to make a wireless connection to
Bluetooth devices Receiving a call Functions for a phone call What you can do
with the “Sony | Headphones Connect” app
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Functions for a phone call
The functions available during a call may vary depending on the profile
supported by your smartphone or mobile phone. In addition, even if the profile
is the same, the available functions may vary depending on the smartphone or
mobile phone. Depending on the connected device or the application you are
using, the functions may not work properly even if you try to operate them
with the headset. Refer to the operating instructions supplied with the
smartphone or mobile phone.
Supported profile: HFP (Hands-free Profile)
During standby/music playback You can use the right headset unit to perform
the following operations.
Start up the voice dial function of the smartphone/mobile phone, or activate
the Google app on the Android smartphone or Siri on the iPhone: Press and hold
the button for about 2 seconds or more.
Outgoing call You can use either the left or right headset unit to perform the
following operations. When using only one headset unit, operate the headset
unit you are using.
Cancel an outgoing call: Press the button twice quickly. Incoming call You can
use either the left or right headset unit to perform the following operations.
When using only one headset unit, operate the headset unit you are using.
Receive a call: Press the button twice quickly. Reject a call: Press and hold
the button for about 2 seconds or more. During call You can use either the
left or right headset unit to perform the following operations. When using
only one headset unit, operate the headset unit you are using. End a call:
Press the button twice quickly.
Supported profile: HSP (Headset Profile)
You can use either the left or right headset unit to perform the following
operations. When using only one headset unit, operate the headset unit you are
using.
Outgoing call
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Cancel an outgoing call: Press the button twice quickly. Incoming call
Receive a call: Press the button twice quickly. During call
End a call: Press the button twice quickly.
Note
When you are using only one headset unit, be sure to set the other headset
unit into the charging case.
Related Topic Using only one headset unit Receiving a call Making a call
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Making a video call on your computer
When you make a video call on your computer, you can talk wirelessly from your
headset.
1 Connect the headset to your computer via a Bluetooth connection.
2 Launch the video calling application on your computer.
3 Check the settings* of the video calling application. When you make a video
call on your computer, select calling connections (HFP/HSP) and not music
playback connections (A2DP). If you select music playback connections, a video
call may not be available. On the speaker settings, select calling connections
[Headset (WF-C700N Hands-Free)]. ([Headphones (WFC700N Stereo)] is for
music playback connections.) On the microphone settings, select calling
connections [Headset (WF-C700N Hands-Free)]. Depending on the video calling
application you are using, calling connections [Headset (WF-C700N
HandsFree)] or music playback connections [Headphones (WF-C700N Stereo)]**
may not be selectable on the speaker or microphone settings, and only [WF-
C700N] may be displayed. If this is the case, select [WF-C700N]. As for
frequently asked questions and answers, refer to the customer support website.
- Depending on the video calling application you are using, this function may not be available. ** Names may vary according to the computer or the video calling application you are using.
Hint
When the settings of the video calling application cannot be checked or calling connections [Headset (WF-C700N Hands-Free)] cannot be selected, select [Headset (WF-C700N Hands-Free)] on the settings of your computer to make connections. See “Connecting to a paired computer (Windows 11)”, “Connecting to a paired computer (Windows 10)” or “Connecting to a paired computer (Mac)”.
Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows® 11) Pairing and connecting with a computer (Windows 10) Pairing and connecting with a computer (Mac) Connecting to a paired computer (Windows 11) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Disconnecting Bluetooth connection (after use) Customer support websites
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Disconnecting Bluetooth connection (after use)
1 Disconnect the Bluetooth connection by operating the Bluetooth device. You
will hear a notification sound indicating that the Bluetooth connection is
disconnected from both headset units (or from the headset unit removed from
the charging case when only one headset unit is removed).
2 Set the headset units into the charging case, and close the charging case
lid. Put the left headset unit (the headset unit with the tactile dot) back
into the left hole of the charging case, and put the right headset unit back
into the right hole of the charging case. Each headset unit will be set to the
correct position in the charging case by the built-in magnet.
The headset turns off.
Hint
When you finish playing music, the Bluetooth connection may terminate
automatically depending on the Bluetooth device.
Related Topic Turning off the headset
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Using the voice assist function (Google app)
By using the Google app that comes with the Android smartphone, you can speak
to the headset’s microphones to operate the Android smartphone.
1 Set the assist and voice input selection to the Google app. On the Android
smartphone, select [Settings] – [Apps & notifications] – [Advanced] – [Default
apps] – [Assist & voice input], and set [Assist app] to the Google app. The
operation above is an example. For details, refer to the operating
instructions for the Android smartphone. Note: The latest version of the
Google app may be required. For details on the Google app, refer to the
operating instructions or the support website of the Android smartphone, or
the Google Play store website. The Google app may not be activated from the
headset depending on specifications of the Android smartphone.
2 Put the headset units into your ears and connect the headset to the Android
smartphone via a Bluetooth connection.
3 When the Android smartphone is in standby or playing music, press and hold
the button on the right headset unit for about 2 seconds or more.
The Google app is activated.
4 Make a request to Google app through the headset’s microphones.
A: Microphones (left, right) For details on the apps which work with the
Google app, refer to the operating instructions for the Android smartphone.
After activating the Google app, the voice command is canceled when a certain
time has passed without requests.
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Note
The Google app cannot be activated when you say “Ok Google” even when the
Android smartphone’s “Ok Google” setting is on. When using the voice assist
function, your voice will be heard from the headset through the headset’s
microphones (Sidetone function). In this case, ambient sounds or the sounds of
the headset operation may be heard through the headset, but this is not a
malfunction. The Google app may not be activated depending on specifications
of the smartphone or application version. The Google app does not work when
connected to a device not compatible with the voice assist function.
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Using the voice assist function (Siri)
By using Siri that comes with iPhone, you can speak to the headset’s
microphone to operate the iPhone. 1 Turn Siri on. On iPhone, select [Settings]
– [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked]
on. The operation above is an example. For details, refer to the operating
instructions for the iPhone. Note: For details on Siri, refer to the operating
instructions or support website of the iPhone. 2 Put the headset units into
your ears and connect the headset to the iPhone via a Bluetooth connection. 3
When the iPhone is in standby or playing music, press and hold the button on
the right headset unit until Siri is activated.
Siri is activated. 4 Make a request to Siri through the headset’s microphones.
A: Microphones (left, right) For details on the apps which work with Siri,
refer to the operating instructions for the iPhone.
Note
Siri cannot be activated when you say “Hey Siri” even when the iPhone’s “Hey
Siri” setting is on. When using the voice assist function, your voice will be
heard from the headset through the headset’s microphones (Sidetone function).
In this case, ambient sounds or the sounds of the headset operation may be
heard through the headset, but this is not a malfunction.
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Siri may not be activated depending on specifications of the smartphone or
application version.
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What you can do with the “Sony | Headphones Connect” app
When you connect the smartphone with the “Sony | Headphones Connect” app
installed and the headset via a Bluetooth connection, you can do the
following.
Update the headset software Switch the voice guidance language Turn the
notification sound and voice guidance on/off Change the function of the button
Set the Bluetooth connection mode (sound quality mode) Turn off the headset
Set the automatic power off function Check the headset software version
Display the Bluetooth connection status between the left or right headset
units and the smartphone Display the Bluetooth connection codec Display the
DSEE function setting status Set the DSEE function Display the remaining
battery charge of the headset Display the remaining battery charge of the
charging case Display notifications alerting you to charge the headset (when
the remaining battery charge of the charging case is low) Select the
Equalizer/CLEAR BASS setting Customize the Equalizer setting Adjust the noise
canceling function and Ambient Sound Mode (ambient sound control) Select the
switching pattern when switching the noise canceling function/Ambient Sound
Mode on the headset Use auto adjustment of the noise canceling function by
behavior recognition (Adaptive Sound Control) Play/pause music or skip to the
beginning of the previous track (or the current track during playback)/skip to
the beginning of the next track Adjust the volume during music playback/phone
call Easy pairing Record and display information on the usage of the headset
Set the 360 Reality Audio function
For details on the “Sony | Headphones Connect” app, refer to the following
URL. https://rd1.sony.net/help/mdr/hpc/h_zz/
Hint
The operation of the “Sony | Headphones Connect” app differs depending on the
audio device. The app specifications and screen design may change without
prior notice.
Related Topic Installing the “Sony | Headphones Connect” app About the voice
guidance About the buttons on the headset About the sound quality mode Wearing
the headset Supported codecs
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Checking the remaining battery charge About the DSEE function Using the noise
canceling function Listening to ambient sound during music playback (Ambient
Sound Mode) About 360 Reality Audio
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Installing the “Sony | Headphones Connect” app
1 Download the “Sony | Headphones Connect” app from the Google Play store or
App Store, and install the app on your smartphone. For details on the “Sony |
Headphones Connect” app, refer to the following URL.
https://rd1.sony.net/help/mdr/hpc/h_zz/
2 After installing the app, launch the “Sony | Headphones Connect” app.
Related Topic
What you can do with the “Sony | Headphones Connect” app
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Accessing support information from the “Sony | Headphones Connect” app
You can access the latest support information from the “Sony | Headphones
Connect” app. 1 Select [Help] on the “Sony | Headphones Connect” app screen. 2
The [Headphones Connect Help] screen appears and support information is
displayed. 3 Select the desired item.
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How to keep the software up-to-date (for comfortable use of the headset)
If the latest software for your headset comes out, a notification will appear
on the screen of the “Sony | Headphones Connect” app. Update the headset
software following the on-screen instructions. Install the latest headset
software to enjoy new functions or to resolve a certain number of issues with
the headset. Always use the headset with the latest software installed. For
details on the latest headset software and how to update the software, refer
to the information on the support website. You can update the headset software
in the following way.
1 Remove the headset from the charging case.
The headset turns on automatically.
2 Launch the “Sony | Headphones Connect” app on a mobile device such as a
smartphone.
3 Update the headset software following the on-screen instructions.
Note
When the mobile device used for the update has any other Bluetooth devices
connected to it, turn off all the Bluetooth devices until the update is
complete. Software may not be updated when the mobile device is connected with
other devices compatible with Bluetooth Low Energy (such as wearable devices,
smart watches, etc.). Note the following if the update cannot be completed.
Close all the apps installed on the mobile device except the “Sony |
Headphones Connect” app. Fully charge the headset and the mobile device. Put
the headset and the mobile device being used for the update as close to each
other as possible before starting the update. Keep wireless LAN devices and
other Bluetooth devices away from the headset when updating. Turn off the
power saving mode* of your mobile device before updating the software.
Depending on the OS version of your mobile device, the update may not be
completed under the power saving mode.
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Related Topic What you can do with the “Sony | Headphones Connect” app
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C700N
Precautions
On Bluetooth communications
Bluetooth wireless technology operates within a range of about 10 m (32.8 ft).
The maximum communication distance may vary depending on the presence of
obstacles (people, metal objects, walls, etc.) or the electromagnetic
environment. Microwaves emitting from a Bluetooth device may affect the
operation of electronic medical devices. Turn off the headset and other
Bluetooth devices in the following locations, as it may cause an accident:
in hospitals, near priority seating in trains, locations where inflammable gas
is present, near automatic doors, or near fire alarms.
This product emits
References
- Sony Canada
- Sony Sustainable Development | Go Green Environmental Policy
- retailers
- Support for Sony products | Sony USA
- Sony | Headphones Connect - Apps on Google Play
- Authorized and Online Retailers
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