wallee PAX A35 Android Smart PINPad Device User Manual

wallee PAX A35 Android Smart PINPad Device

Product Information

The PAX A35 wallee is a high-quality payment terminal based on Android offers numerous possibilities with intuitive operation. It has an integrated reader for contactless payment methods, a touchscreen, and a haptic PIN pad. The device is perfect for accepting modern payment methods in your store.

Features:

• Integrated reader for contactless payment methods
• Touchscreen and haptic PIN pad
• Reader for magnetic stripe
• Reader for cards with chip
• Front camera

Delivery Contents:

• PAX A35 wallee device
• Power Adapter [A]
• Power cable [B]
• Communication cable [C]
• USB-A / USB-C cables

Product Usage Instructions

Setup:

1. Connect the USB-A to USB-C power cable [B] with adapter [A] to the communication cable [C] for the data connection of your new terminal.
2. Connect the USB-C plug of the communication cable [C] to the communication port (7) on the back of your PAX A35 wallee. Remove the attached cover plate to do this and reattach it after connection – there is a recess for the cable.
3. Connect your Ethernet / LAN cable to the communication cable [C] to integrate the terminal into your network.
4. (Optional) Connect further data connections (e.g. to your POS system) via USB-A or RS232.
5. Set up Ethernet / LAN Connection.
6. Activate your account by entering the activation code from your wallee portal account.

Note on Power Supply:
Use the included USB-A to USB-C cable with the power adapter for charging and connect it to the communication cable as shown in the manual. The device can only be charged in this way.

User Manual
User manual in English for the basic functions of the PAX A35 wallet.

Contents:
Overview of the device/Delivery contents/Set-up / Accepting payments / Further settings

Overview of the device

With the PAX A35 wallet, you have chosen a top-quality terminal based on Android that offers you numerous possibilities with intuitive operation. With its integrated reader for contactless payment methods and the combination of touchscreen and haptic PIN pad, the device is the perfect choice for accepting modern payment methods in your store.

Connection of your terminal

Note on the power supply
Please use the included USB-A to USB-C cable with the power adapter for charging and connect it to the communication cable as shown in this picture. The device can only be charged in this way.

Delivery contents

Setup

The initial setup and installation of your new PAX A35 wallee is very simple. In just a few steps, your device is ready to handle your payment transactions. If you have any questions during setup, our support team will be happy to help.

Cable connection
Two cables are included: a USB-A to USB-C power cable [B] with adapter [A] and the communication cable [C] for the data connection of your new terminal. Please connect the cables only as shown on page 2. Connect the power cable [B] to the USB-C port on the communication cable [C]. Connect the USB-C plug of the communication cable [C] to the communication port (7) on the back of your PAX A35 wallet. To do this, remove the attached cover plate. You can reattach it after connection – there is a recess for the cable.

Now connect your Ethernet / LAN cable to the communication cable [C] to integrate the terminal into your network. Optionally, further data connections (e.g. to your POS system) can be used via USB-A or RS232.

Set up Ethernet / LAN Connection
Once your device is fully charged and switched on, you must first set up your Ethernet / LAN connection before you can enter the activation code (step 3).

• Select the menu icon dehaze in the upper left corner
• Select „Device settings“ phonelink_setup and enter your merchant password if necessary
• Select „Configure Ethernet“ directions_run
• Select your network and configure individual settings if necessary
• Once you are connected, return to the home screen and continue with the activation of your account (step 4).

Activate account
Once you have a LAN connection to your network, you can activate your account. Return to the start screen and enter the activation code that you will receive from wallee. You will find this code in your „Space“ in the wallee Portal under „Terminals “. The current configuration will automatically be loa-ded onto the device. Please do not interrupt this process until you see the start screen again. If you have any questions our support team will be happy to help you.

Perfect!
You have completed the initial setup of your PAX A35 wallee and can now start using your wallee terminal to accept modern payment methods.

Accept payments

Many functions on your PAX A35 wallee are intuitive to find and easy to use thanks to the modern touchscreen. Below you will find the basic functions for processing payments directly via the terminal (stand-alone use). For integration into your POS system, you can obtain application instructions directly from the respective manufacturer.

Accept a payment
To accept payment or make a sale on your device:

• Click on the Card icon credit_card on the home screen
• Enter the payment amount and confirm
• If the tip function has been activated, you will see a second input window in which you can enter and confirm the tip OPTIONAL
• Now your customer can present the card or contactless payment method
• The transaction will be completed

Manual entry of payment details

Accept a new payment by clicking on the Card icon credit_card on the home screen and entering the payment amount. Then click on „Manual entry“. Your customer then has the opportunity to en-ter his card details (card number, security code CVV, validity). Finally, the total amount is displayed once again and asked for confirmation. (The functionality for manual entry is optional and must be activated by wallee).

Refund a payment
To refund a payment to an existing card on your device:

• Click on the menu icon dehaze and enter your merchant password when required
• Select the menu item „Credit“ undo and enter the merchant password if necessary
• Enter the total amount to be refunded
• Now your customer can present the card or contactless payment method to which the refund should be made

Refund for manual entry

Click on the menu icon dehaze, enter your merchant password, select the menu item „Credit“ undo and confirm again with your merchant password if necessary. Select „Manual entry“. You can then enter the card details of the card to which you want to refund (card number, security code, CVV, validity). Finally, the total amount will be will be displayed and you will be asked to confirm. (The manual entry function is optional and must be activated by wallee).

Daily closing
You can call up all individual receipts, reports and much more at any time conveniently in your account in the wallee portal. The daily statement is created on your terminal:

• Select the menu icon dehaze
• Now select „Reports“ description and then „Daily closing“ event_available

The transactions of the day are now sent to the acquirer and you will see a confirmation on the display. You can then view the report in the wallee portal. The reports should be generated every day!

Cancel the last transaction
The last transaction can be canceled very easily. To do this, you need the means of payment with which the payment was made:

• Select the menu icon dehaze
• Select „Cancel“ close from the menu
• Enter your merchant password

**Payment reservation (Pre-auth)***
If required, you can pre-authorize a means of payment or re-serve the payment:

• Select the menu icon dehaze
• Now select the area „Reservations“ security and then „Reservation“
• Enter the amount and present the card or contactless payment method (or optionally enter the card details manually, as required).

**Adjust a payment reservation (Incremental auth)***
To adjust an existing payment reservation:

• Select the menu icon dehaze
• Now select the area „Reservations“ security and then „Increase Reservation“
• Enter the amount by which you want to increase the existing reservation
• Now enter the Acquirer Id (Acq-Id) and the corresponding relevant Transaction Reference Number (Trx. Ref-No) and confirm

**Finalize a payment reservation (Pre-auth compl.)***
To complete an existing payment reservation:

• Select the menu icon dehaze
• Now select the area „Reservations“ security and then „Booking Reservation“
• Enter the Acquirer Id (Acq-Id) and the Transaction Reference Number (Trx. Ref. No.) of the original reservation and confirm

**Cancelation of a payment reservation (Pre-auth cancelation)***
To delete an existing payment reservation:

• Select the menu icon dehaze
• Now select the area „Reservations“ security and then „Cancelation Reservation“
• Enter the Acquirer Id (Acq-Id) and the Transaction Reference Number (Trx. Ref. No.) of the original reservation and confirm

Note on Pre-auth functions
The functions for pre-auth/payment reservations are only available to certain industries, e.g. hotels, and must be approved by your acquirer. In order to complete, adjust or cancel the payment reservation you will need the Acquirer Id (Acq-Id) and the Transaction Reference Number (Trx. Ref-No). Make sure that you make a note of these numbers or that you keep the receipt of the reservation.

Further Settings

Here you will find an overview of other important settings. The additional information on your PAX A35 Wallee, all functions and options as well as accessories can be found on our website at www.wallee.com.

Changing the Merchant Password
If required, you can also change your merchant password of the terminal directly via the terminal. As a general rule we recommend that you update your merchant password via the Wallee portal.

However, to change the merchant password directly via the terminal proceed as follows:

• Select the settings icon
• Now select the area „Change password“ https and confirm with your current merchant password
• Now enter a new password and confirm by pressing confirm with Enter / the green button

Integration in your POS system
After integration into your network, your PAX A35 Wallee also works stand- alone, i.e. you can control all payment processing functions directly on the terminal and use all the options of the Wallee portal.

If you would like to use and control the terminal within your POS solution, please contact the POS manufacturer for further information and help with integration.

Any Questions

Simply contact us via our Terminal Support Line and a Product Genius will be happy to advise you on all your questions. You can also send us an email at [email protected]. Get in touch with us:

• Wallee AG Neuwiesenstr. 15 CH-8400 Winterthur
• Schweiz / International +41 (0)44 505 13 60 wallee.com/support.

Status 09/2022. Subject to changes and errors.
wallee.com PAX A35 wallee | Manual T2.2.EN-220903-01

This document is for information purposes only. PAX and the PAX logo are trademarks or registered trademarks of PAX Technology Limited in China and/or other countries. Other trademarks or trade names are the property of their respective companies. © 2022 Wallee AG. All rights reserved.

References

• wallee | Moderne Zahlungsmethoden auf jedem Kanal
• wallee Support
• wallee | Moderne Zahlungsmethoden auf jedem Kanal

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