wallee PAX A920 Mobile Payment Terminal User Manual

: June 4, 2024
: wallee

Table of Contents

wallee PAX A920 Mobile Payment Terminal User Manual
Delivery contents
Setup
Manual entry of payment details
Further Settings
References
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wallee PAX A920 Mobile Payment Terminal User Manual

User Manual

User manual in English for the basic functions
of the PAX A920 wallee.
Contents: Ov erview of the device / Delivery contents /
Set-up / Accepting payments / Further settings

Overview of the device

With the PAX A920 wallee, you have chosen a top-quality terminal based on Android
that offers you numerous possibilities with intuitive operation. With its integrated reader for
contactless payment methods, receipt printer, card reader, cameras and much more, it is the
perfect choice for accepting modern payment methods in your business.

wallee-PAX-A920-Mobile-Payment-Terminal-01

Delivery contents

wallee-PAX-A920-Mobile-Payment-Terminal-03

Setup

The initial setup and installation of your new PAX A920 wallee is very simple. In just a few steps, your device is ready to handle your payment transactions. If you have any questions during setup, our support team will be happy to help.

Insert the paper roll
First open the paper roll compartment on the back of the ma-chine. Pull the tab on the top of the machine. Place the paper roll in the tray so that the front of the paper comes out the bottom of the roll and leave about 1 cm overhang. Close the tray. Paper roll dimensions:
57mm width, max. 40mm diameter
Charging the device

Before using the unit for the first time, it should be fully char-ged. To do this you can charge the terminal directly via the USB cable supplied. Use the the microUSB port on the left side of the unit (8). We recommend using the charging station.

Switching the device on / off

Press and hold the Power On/Off button (6) for 2 seconds. To switch the unit off again, press the same button until you see a button until you see a selection menu with four options (Flight mode, Silent mode, Restart, Power off) and select the option and select the option „Power off“.

Set up Wi-Fi® / WLAN

Once your device is fully charged and switched on, you must first set up your Wi-Fi® connection before you can you can enter the activation code (step 5).

Select the menu icon dehaze in the upper left corner
Select „Device settings“ phonelink_setup and enter your merchant password if necessary
Select „Configuration WiFi“ wifi
Select your Wi-Fi® / WLAN network, enter the password of your of your network and confirm
Once you are connected to your WLAN, return to the start screen and return to the home screen and continue with the activation of your account (step 5)

4G data connection OPTIONAL
If you have chosen the PAX A920 wallee with SIM card, you can also use the mobile data connection for activati-on. The SIM card is pre-installed when you switch on the device and is ready for use immediately.

Activate account
As soon as you have a WIFI connection (or mobile data con-nection), you can activate your account. Return to the the start screen and enter the activation code that you will receive from wallee. You will find this code in your „Space“ in the wallee Portal under „Terminals“. The current configuration will automatically be loaded onto the device. Please do not in-terrupt this process until you see the start screen again. If you have any questions our support team will be happy to help you.

Perfect!
You have completed the initial setup of your PAX A920 wallee and can now start using your wallee terminal to accept modern payment methods.

Accept payments
Many functions on your PAX A920 wallee are intuitive to find and easy to use thanks to the modern touchscreen. Below you will find the basic functions for processing payments directly via the terminal (stand-alone use). For integration into your POS system, you can obtain application instructions directly from the respective manufacturer.

Accept a payment
To accept a payment or make a sale on your device on your device:

Click on the Card icon credit_card on the home screen
Enter the payment amount and confirm
If the tip function has been activated, you will see a second input window in which you can enter and confirm the tip OPTIONAL
Now your customer can present the card or contactless payment method
The transaction will be completed and a receipt will be printed

Manual entry of payment details

Accept a new payment by clicking on the Card icon credit_card on the home screen and entering the payment amount. Then click on „Manual entry“. Your customer then has the opportunity to en-ter his card details (card number, security code CVV, validity). Finally, the total amount is displayed once again and asked for confirmation. (The functionality for manual entry is optional and must be activated by wallee).

Refund a payment
To refund a payment to an existing card on your device:

Click on the menu icon dehaze and enter your merchant password when required
Select the menu item „Credit“ undo and enter the merchant password if necessary
Enter the total amount to be refunded
Now your customer can present the card or contactless payment method to which the refund should be made

Daily closing
You can call up all individual receipts, reports and much more at any time conveniently in your account in the wallee portal. The daily statement is created on your terminal:

Select the menu icon dehaze
Now select „Reports“ description and then „Daily closing“ event available

The device starts printing the report and the transactions for the day. The day’s transactions are sent to the merchant. On the report you will find the number of transactions for the day, the daily total of tips and the daily revenue. The reports should be generated every day!

Cancel the last transaction
The last transaction can be cancelled very easily. To do this, you need the means of payment with which the payment was made:

Select the menu icon dehaze
Select „Cancel“ close from the menu
Enter your merchant password

Payment reservation (Pre-auth)
If required, you can pre-authorise a means of payment or re-serve the payment:

Select the menu icon dehaze
Now select the area „Reservations“ security and then „Reservation“ https
Enter the amount and present the card or contactless payment method (or optionally enter the card details manually, as required).

Note on Pre-auth functions
The functions for pre-auth / payment reservations are only available to certain industries, e.g. hotels, and must be ap-proved by your acquirer.
In order to complete, adjust or cancel the payment reser-vation you will need the Acquirer Id (Acq-Id) and the Transaction Reference Number (Trx. Ref-No). Make sure that you make a note of these numbers or that you keep the receipt of the reservation.

Adjust a payment reservation (Incremental auth)* To adjust an existing payment reservation:

Select the menu icon dehaze
Now select the area „Reservations“ security and then „Increase Reservation“ adds
Enter the amount by which you want to increase the existing reservation
Now enter the Acquirer Id (Acq-Id) and the correspon-ding relevant Transaction Reference Number (Trx. Ref-No) and confirm

Finalise a payment reservation (Pre-auth compl

To complete an existing payment reservation:

Select the menu icon dehaze
Now select the area „Reservations“ security and then „Booking Reservation“ checks
Enter the Acquirer Id (Acq-Id) and the Transaction Reference Number (Trx. Ref. No.) of the original reservation and confirm

**Cancelation of a payment reservation (Pre-auth cancelation)***
To delete an existing payment reservation:

Select the menu icon dehaze
Now select the area „Reservations“ security and then „Cancelation Reservation“ closes
Enter the Acquirer Id (Acq-Id) and the Transaction Reference Number (Trx. Ref. No.) of the original reservation and confirm

Further Settings

Changing the Merchant Password
If required, you can also change your merchant password of the terminal directly via the terminal. As a general rule we re-commend that you update your merchant password via the wallee portal.
However, to change the merchant password directly via the terminal proceed as follows:

Select the settings icon settings
Now select the area „Change password“ https and confirm with your current merchant password
Now enter a new password and confirm by pressing confirm with Enter / the green button

Here you will find an overview of other important settings. Additional information your PAX A920 wallee, all functions and options as well as accessories can be found on our website at www.wallee.com.

This document is for information purposes only. PAX and the PAX logo are trademarks or registered trademarks of PAX Technology Limited in China and/or other countries. Other trademarks or trade names are the property of their respective companies. © 2021 Wallee AG. All rights reserved.

Any questions?
Simply contact us via our Terminal Support Line and a Product Genius will be happy to advise you on all your questions. You can also send us an email at info@wallee.com. Get in touch with us:

Wallee AG
General-Guisan -Str. 47
CH-8400 Winterthur

Switzerland / International
+41 (0)44 505 13 60
wallee.com/support

Status 07/2021. Subject to changes and errors.
wallee.com PAX A920 wallee | Manual T5.2.EN-210730-01 | 6