eero 6+ Dual-Band Mesh Wi-Fi 6 Router User Guide
- June 11, 2024
- eero
Table of Contents
6+ Dual-Band Mesh Wi-Fi 6 Router
User Guide
6+ Dual-Band Mesh Wi-Fi 6 Router
This guide provides instructions for setting up, connecting, and configuring your eero 6+.
Get to know your eero 6+
The eero 6+ provides premium Wi-Fi performance and speeds up to a gigabit (if you have an internet plan capable of supporting this speed),¹ all without the premium price tag. The eero 6+ features include:
- Whole-home Wi-Fi 6 coverage up to 140 square metres per eero 6+.
- Smart technology to reduce drop-offs and provide fast, reliable Wi-Fi.
- Entertainment-ready Wi-Fi to download 4K content, stream music and play online games in confidence.
- Smart home hub functionality to control Thread and Zigbee devices (account linking required).
- Simple, app controlled and guided set up to connect devices and create a wireless mesh network.
- Supports 75+ connected devices simultaneously.
- Easy system expansion with cross compatible hardware.
- Ongoing software updates to help keep your network and data safe and secure.
Front view of the device
Back view of the device
If your LED is in a different state, including a different colour or is blinking/flashing, please refer to the list below:
LED Colour | What it Means |
---|---|
No Light | eero doesn’t have power |
Blinking White | eero software starting up/connecting to the internet |
Blinking Blue | Broadcasting bluetooth |
Solid Blue | The eero app is connected to your eero and setting it up |
Blinking Green | Multiple eeros detected |
Blinking Yellow | Unapproved USB-C power source used |
Solid White | eero connected to the internet |
Solid Red | eero is not connected to the internet |
How to set up your eero 6+
Before you start to set up your eero 6+ and network you will need the following:
- An iOS or Android device with a data connection.
- The eero app available from the App Store or Google Play Store
- A modem or device with an active connection to a More internet service.
- An email address.
- An active mobile phone number.
Step 1: Download the eero app
from the App Store or Google Play
Store
Step 2: Create an eero account
You can sign up to eero using your phone number, email address or existing
Amazon account.
Step 3: Connect your eero 6+
a. Unplug your NBN box from power and ensure that there are no other
devices connected to it.
b. Connect your eero 6+ to your NBN box from either of the ethernet ports
using the ethernet cable supplied with your eero 6+.
c. Plug your eero 6+ and NBN box to an available power outlet.
IMPORTANT: How you connect your eero 6+ is dependent on your internet
technology type. If you are unsure what NBN technology type you have at your
address, please check your NBN order email from More.
Fibre to the Premises (FTTP) & Fixed Wireless
IMPORTANT: You will need to plug the ethernet cable from your eero 6+ into your Network Termination Device’s activated Uni-D port. If you are unsure which port has been activated, check your NBN Ready to Go email from us.
Fibre to the Curb (FTTC) & Hybrid Fibre Coaxial (HFC)
Step 4: Create your eero 6+ network
- After pressing next in the eero app, it will begin to look for your eero 6+. The router will begin to flash blue and then present a solid blue light once detected.
- Select a location for your eero 6+ in the app and then then set your own network name and network password, this is how other devices will join your network. Click next to complete set up.
Step 5: Add eero 6+ device to expand your network
When adding your eero device to your network please keep in mind the following
placement tips:
- If you have a dead spot, try to place your new eero device between the dead spot and another eero device to ensure a strong connection.
- Try not to place your eero device inside a media console or cabinet, behind or underneath any large furniture.
- Avoid placing your eero 6+ device in front, on top of or under any electronics or appliances as metal objects can block Wi-Fi signals.
Now that your eero network is set up you’re free to do all the things you love online like stream music, read, and play video games!
How to connect your smart home devices to your eero 6+ network
You can connect your smart home devices to your eero network once you have linked your eero account with your Amazon account. If you didn’t link your accounts upon sign up, you can do so by:
- Logging into the eero app.
- Navigate to the Discover tab.
- Select ‘Amazon Connected Home.’
- Tap ‘Connect to Amazon’ and login using your Amazon account.
Once your accounts are linked, your enabled devices will join the network almost instantly when plugged in and stay connected even when you change your network name or password through the Amazon Frustration-Free Setup.
How to create custom settings for people on your eero 6+ network
You can set custom schedules, control internet access, and apply content filters by creating profiles through the eero mobile app.
- Select the ‘Home’ tab and tap on the + symbol in the top right corner of the screen.
- Select ‘Add a Profile’ from the pop-up menu.
- Add a profile name.
- Select which devices to add to a profile.
- Tap ‘Done’.
How to customise profile settings:
- Select the ‘Home’ tab and tap the profile or device for which you want to set a schedule.
- Select ‘Add a Scheduled Pause’.
- Update the schedule name, start time, end time, and frequency for the scheduled pause, then tap ‘Save’.
Other important information about your eero 6+
1 Year Manufacturer’s Warranty
In addition to any rights or remedies you may have under the Australian
Consumer Law, your eero device also comes with a 1-year limited manufacturer’s
warranty from the date of purchase that covers faults with eero devices
purchased from More (subject to certain exclusions). Please see our Hardware
Warranty Information for further information, including how you can contact us
to submit a warranty claim.
12 month eero Secure Subscription at no additional cost
When you purchase an eero 6+ from More, we also provide you with a
subscription to eero Secure for 12 months at no additional cost, then $2.99
per month per account ongoing.²
eero Secure protects your growing online life by helping to keep your family’s
personal information, connected devices, and network protected from online
threats. eero Secure also gives you access to advanced parental controls,
including content filters and the ability to block and allow individual sites
to help keep your family safe from the content they’re not ready for.
The features of eero Secure include (subject to change from time to time on
provision of reasonable notice):
Feature | Description |
---|---|
eero Internet Backup | Connect your eero network to an alternate internet data |
hotspot to keep the network up and running during an outage.
Advanced Security| Advanced protection against online threats for all the
devices on your network.
Block Ads| Block Ads to remove ads from websites and applications.
Block / Allow websites| Block access to individual websites and apps. Allow
access to individual sites and apps that may otherwise
be blocked by content filters.
Block apps| Block popular apps by profile.
SafeSearch| Feel rest assured that Google search results are appropriate using
SafeSearch.
Content Filtering| Use Content Filtering to set profile-specific filters
against different types of content.
Network Insights| See your historical network usage and eero performance data
over time.
Need support?
For further information on the eero 6+ please refer to our
website.
For a more comprehensive user guide, you can view the eero 6+ User Guide
here.
Alternatively, for Customer Service and troubleshooting, contact our team on
1800 733 368
¹ Internet connection speeds and availability depend on the speed of the
internet plan you have with More. If your internet plan does not provide you
with the maximum upported speed achievable with your eero device, you will
not experience that maximum speed. Maximum network speeds, if applicable,
reflect combined supported speeds across wired and wireless clients. Maximum
wireless signal rates are derived from IEEE 802.11 standard. Specifications
assume wired Ethernet connection; your experienced speed may vary when
connected to an eero device that is configured as a wireless extender. Eero
devices are only compatible for use with FTTC, FTTP, HFC and Fixed Wireless
internet access technologies. Coverage estimates are based on normal use
conditions. Actual range and performance can vary, and maximum supported
speeds may not be available to all customers, due to factors such as local
regulations (including power limits), network configuration, interference,
connected devices, device usage, building materials, and obstructions.
Specifications are based on use of a Wi-Fi 6 or later generation client
device. See https://eero.com/legal for more details regarding terms for
eero products, software and services. For more information about eero
performance, visit support.eero.com.
² From 3 May 2023, an eero Secure subscription is provided to each More
customer for 12 months at no additional cost when you purchase of an eero
device from More for use in combination with a compatible More internet plan.
The initial 12-month subscription is a promotional period and commences: (1)
if you purchase an eero device in combination with a new compatible More
internet service, on the date that service is first activated, or (2) if you
have an existing compatible More internet service, on the date your eero
device is sent to you. At the end of this promotional period, your eero Secure
subscription automatically converts to a paid month-to-month service and you
will be charged monthly in advance at the recommended retail price (RRP) per
account current at that time as part of your standard monthly bill until your
eero Secure subscription is cancelled. The price of an eero Secure
subscription is subject to change at any time on at least 30 days’ notice.
This offer is only valid for one eero Secure subscription per account at any
one time and you will only be charged for one eero Secure subscription per
account, regardless of how many eero devices you have purchased from us or
connected to your compatible More internet service. You cannot purchase an
eero device or an eero Secure subscription from More on a stand-alone basis or
without a compatible More internet service. You cannot purchase an eero device
from More without also receiving an eero Secure subscription. However, an eero
Secure subscription is provided on a no fixed term contract and you can cancel
it at any time by contacting us. Cancellation will take effect at the end of
your current billing period, as long as it is requested at least 5 days before
that date. Otherwise, it will take effect at the end of your next billing
period. You can continue to use eero Secure until the date of cancellation. If
you cancel your eero Secure subscription, we will disassociate it from your
all eero devices connected to your account and you can continue to use the a
disassociated device with a compatible More internet service. However, once
this occurs, you cannot reactivate an eero Secure Subscription with More
unless you purchase a new eero device from us. If you sign up, More will be
your service provider for your eero Secure subscription and will handle all
technical enquiries, complaints and servicing. This offer and the provision of
your eero Secure subscription are subject to the full offer T&Cs, applicable
standard terms of service and policies available on the
Policies page of our website. More may
cancel, vary or withdraw this offer at any time without notice, except as it
applies to customers already receiving it prior to the effective date of
change.
Documents / Resources
| eero
6+ Dual-Band Mesh Wi-Fi 6
Router
[pdf] User Guide
6 Dual-Band Mesh Wi-Fi 6 Router, Dual-Band Mesh Wi-Fi 6 Router, Mesh Wi-Fi 6
Router, Wi-Fi 6 Router, 6 Router, Router
---|---
References
- nbn® Plans, Mobile Plans, Business Phone Systems & Business Data | More ™
- Legal: Terms of Service Agreement for US | eero
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