eero K010001 Tri-Band Mesh Wi-Fi Platform User Manual
- June 5, 2024
- eero
Table of Contents
User Manual
> > eero Model K010001 draft <<
eero Pro 6
Getting started with eero
One of the biggest frustrations with a traditional router has to be the
confusing and complex setup process, so at eero, we’ve taken a different
approach: make the entire setup experience as quick and easy as possible. So,
whether you’re an old hand at networking or are taking your first step into
home WiFi, eero is for you.
Our app will walk you through the process and do most of the heavy lifting,
but here’s a quick overview of what to expect. If you’re new to WiFi, or just
need a refresher, we encourage you to read this article and refer back to it
if you have any concerns during in-app setup.
Before you begin:
Setup components
-
In the box:
o Ethernet cable
o eero(s)
o Power cord(s) -
What you’ll need:
o eero iOS or Android app
o At least one 1st or 2nd-generation eero (eero Beacons cannot be used to start a network)
o Mobile device with a data connection (If you don’t have access to a data connection, see our workaround instructions here.)
o Internet service
o Cable or DSL modem (if required)*
Don’t know what a modem is? Unsure if you have one? Find out here.
Here’s how to get started getting your eero network online:
STEP 1: Download the eero app for iOS or Android:
Download the free eero app you can find it on the Apple Store or Google
Play. eero supports both iOS and Android (check here for details on the
versions we support). You’ll need the app to set up your eero network. You
won’t be able to set up your system on a web browser.
STEP 2: Create an eero account
You’ll need to enter your phone number and email address. By default, we’ll
send a verification code to your email address, but you can opt to receive it
via text message instead. Enter this code on the verification screen of the
app to create your account.
STEP 3: Set up your eero
The eero app will guide you through setting up your gateway eero. It’s three
easy steps:
-
Unplug your modem. If you have other wireless equipment connected to your modem, please unplug it as well.
o, Note: if you have a modem-router combination device from your provider, you can plug the eero directly into one of the 4 Ethernet ports on the back without powering down. -
Connect your eero to your modem using the Ethernet cable. You can use either of the Ethernet ports on the back of your eero.
-
Plug your eero in with the power adapter that came in the box, then plug your modem back into power. For placement tips, including DOs and DON’Ts, visit here.
STEP 4: Create your eero network
Now that you’ve got everything plugged in, it’s time to create your eero
network.
After tapping Next, the eero app will begin to look for your eero. You will
notice that your gateway eero’s LED will begin to flash blue and then turn
solid once found. Once your eero has been detected, you will select a name for
your eero (naming the eero after its location is a common choice).
- If prompted, you may need to enter your eero’s serial number, which is located on a sticker attached to the bottom of your eero. Just look for a barcode with the letters SN on it it’s small, but it’s there.
Once you’ve selected a name for your eero, you will choose your network name (SSID) and network password. This is how devices will join your network.
- If you’re replacing an existing router, one easy option for choosing a network name (SSID) and password is to simply reuse your current SSID and password. This way, you won’t have to reconnect devices that were previously on the network.
- Keep in mind that running two networks with the same SSID can be problematic. If you have a modem/router combo device, as mentioned above, we strongly encourage you to enable bridge mode on that device. Need help? Give us a call and we’ll walk you through it.
Tap Next and your eero will complete setup!
STEP 5: Add eeros to your
network
Once you’ve set up your gateway eero, the eero app will walk you through
steps to set up additional eeros or eero Beacons on your network. The first
thing you’ll be asked is for a general overview of your home layout. This will
help the app properly judge the placement of your eeros.
eeros can be added wirelessly or by Ethernet backhaul, while eero Beacons can
only be added wirelessly. If you need help with placement, we’ve got lots of
tips here. It’s a great idea to familiarize yourself with these tips before
getting started so that you can optimize placement throughout your home from
the get-go.
Step 6: Connect devices to your eero network
One final (and important) step is to remember to connect all of your
devices to your new eero network. To do this, simply find your eero network on
your device, enter the network password that you’ve created, and get
connected. If you’re using the same network name (SSID) and password as your
previous router, your devices should automatically reconnect. However, you may
need to toggle WiFi on these devices or power cycle for them to recognize the
new eero network.
If you experience any trouble connecting specific devices to your new eero
network, try disconnecting and reconnecting WiFi on the device. If that
doesn’t work, try rebooting the device and then reconnecting to the network
once it powers back on.
If you have any questions, don’t hesitate to reach out. We’re here to help.
For more info on the following topics, please go to our website:
https://support.eero.com/hc/en-us/sections/115000878663-Getting-started-with-
eero
- How do I set up eero?
- Can I use eero with my modem?
- How do I add devices to my network?
- What is required to set up eero?
- How many eero and eero Beacons can I add to my network?
- Where should I place my eeros?
- Where should I place my eero Beacon?
- How do I set up my eero if I want to keep my existing router?
- How do I bridge my modem/router combo device?
- eero device compatibility list
FCC Radio Frequency Interference Warnings & Instructions
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
- This device may not cause harmful interference, and
- this device must accept any interference received, including interference that may cause undesired operation.
No Unauthorized Modifications: Do not make any changes or modifications to
this product without the prior express written approval of eero, Inc. Any
changes or modifications made without express written approval could void the
user’s authority to operate this product.
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Guidelines for Human Exposure This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with a minimum distance of 21 cm between the
radiator and your body.
FCC Information to User
This product does not contain any user-serviceable components and is to be
used with approved antennas only. Any product changes or modifications will
invalidate all applicable regulatory certifications and approvals.
This device and its antenna(s) must not be co-located or operated in
conjunction with any other antenna or transmitter.
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate this equipment.
For products available in the USA market, only channels 1~11 can be operated.
Selection of other channels is not possible.
Industry Canada
This Class B digital apparatus complies with Canadian ICES-003
This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
- this device may not cause interference and
- this device must accept any interference, including interference that may cause undesired operation of the device
The radio transmitter has been approved by Industry Canada to operate only
with the antenna(s) supplied.
Use of any other antenna(s) is strictly prohibited for use with this product.
INDUSTRY CANADA RADIATION EXPOSURE STATEMENT MPE/SAR
To comply with RSS-102 requirements, a separation distance of 29 cm must be
kept between the device and the user at all times.
Operation in the Band 5150-5250 MHz
Operation in the band 5150-5250 MHz is only for indoor use to reduce the
potential for harmful interference to co-channel mobile satellite systems.
Supplier’s Declaration of Conformity
eero Model: K010001 Trade Name: eero Pro 6
eero LLC – 660 3rd Street, 4th Floor, San Francisco, CA 94107 –
415-738-7972
Confidential and Proprietary
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