Yealink CP920 HD IP Conference Phone User Guide

Quick Start Guide (V84.80)
HD IP Conference Phone
CP920

Package Contents

Note: We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance.

Assembling the Phone

1. Connect the power and wired network.
   You have two options for network and power connections. Your system administrator will advise you which one to use.You can also connect to the wireless network after startup. Refer to Wireless Network Connection mentioned below in Configuring Your Phone for more information.
   Note: The IP phone should be used with Yealink original power adapter (12V/1A) only. If inline power (PoE) is provided, you don’t need to connect the power adapter. Make sure the hub/switch is PoE-compliant.

2. Connect the optional USB flash drive.

Startup

After the IP phone is connected to the network and supplied with power, it automatically begins the initialization process. After startup, the phone is ready for use. You can configure the phone via web user interface or phone user interface.
Welcome
Initializing…Please wait

Hardware Component Instructions

Configuring Your Phone

Configuring via web user interface
Accessing the web user interface:

1. Tap OK to obtain the IP address of the phone.
2. Open a web browser on your computer, enter the IP address into the address bar (for example, “http://192.168.0.10” or“192.168.0.10”), and then press Enter.
3. Enter the user name (default: admin) and password (default: admin) in the login page and click Login.

Network Settings: Click on Network->Basic->IPv4 Config.
You can configure the network settings in the following ways:
DHCP: By default, the phone attempts to contact a DHCP server in your network to obtain its valid network settings, for example, IP address, subnet mask, gateway address and DNS address.
Static IP Address: If the phone cannot contact a DHCP server for any reason, you need to configure IP address, subnet mask, gateway address, primary DNS address and secondary DNS address for the phone manually.
Note: The IP phone also supports IPv6, but IPv6 is disabled by default.
The wrong network settings may result in inaccessibility of your phone and may have an impact on the network performance. Contact your system administrator for more information.
Account Settings: Click on Account->Register.
Parameters of the account:
Register Status: It shows the register status of the current account.
Line Active: You can select Enabled/Disabled to enable/disable the account.
Label: It is shown on the LCD screen to identify the account.
Display Name: It is shown as Caller ID when placing a call.
Register Name: It is an authenticated ID for authentication provided by ITSP (required).
User Name: It is provided by ITSP for registration (required).
Password: It is provided by ITSP for registration (required).
Server Host: It is provided by ITSP for registration (required).
Register status icons on the LCD screen:
Registered
No Service Register Failed/Registering
Note: Check with your system administrator if any error appears during the registration process or a specific configuration is required for your registration.
Configuring via phone user interface
Network Settings:

1. Tap the Menu soft key, select Settings->Advanced Settings (default password: admin) ->Network-> WAN Port /Wi-Fi Port/ VLAN/Web Server/ 802.1x/VPN /LLDP/CDP/NAT to configure the network.

Wireless Network Connection:

1. Tap the Menu soft key, select Settings->Basic Settings->Wi-Fi.

2. Tap the Switch soft key to turn Wi-Fi on.

3. Tap the Save soft key.
   The phone will automatically search for available wireless networks in your area.

4. Select an available wireless network from the list of N available network(s).

5. Tap the Connect soft key to connect to the wireless network.

6. If the network is secure, enter its password in the Password field, and then tap the OK soft key.

Account Settings:
Tap the Menu soft key, select Settings->Advanced Settings (default password: admin) ->Accounts to configure the account.

Basic Call Features

Placing a Call
Do one of the following:

• Tap .
  Enter the phone number, and then tap , , or the Send soft key.

• Enter the phone number.
  Tap , , or the Send soft key.

Answering a Call
Tap , or the Answer soft key.
Ending a Call
Tap or the End Call soft key.
Call Mute and Unmute
To mute a call:
Tap , the mute key LED illuminates solid red.
To unmute a call:
Tap again to unmute the call. The mute key LED illuminates solid green.
Call Hold and Resume
To hold a call:
Tap the Hold soft key during a call.
To resume a call:
Tap the Resume soft key during a call.
Local Conference
You can host a five-way conference with up to four parties.
To create a five-way local conference:

1. Tap the Conference soft key during a active call. The call is placed on hold.

2. Enter the number of the second party, and then tap the Send soft key.
   You can also select a contact from Directory to join into a conference.

3. Tap the Conference soft key again when the second party answers.

4. Repeat steps 2 to 3 to join more parties in the conference.

To manage the individual participant:

1. Tap the Manage soft key during the conference.
2. Tap to select desired participant, do the following:

• Tap the Far Mute soft key to mute the participant. The muted participant can hear everyone, but no one can hear the muted participant.
• Tap the Remove to soft key remove the participant from the conference.
• Tap the Split All soft key to split the conference call into individual calls on hold.

Call Recording
You can insert a USB flash drive into the USB port on your phone to record active calls.
To record audio calls :

1. Tap the Start REC soft key during a call.
2. Tap the Pause REC soft key to pause recording, tap the Resume REC soft key to resume recording.
3. Tap the Stop REC soft key to stop recording. The record file will be saved.

If you end a call during recording, the record file will be saved automatically.
Call Forward
You can forward an incoming call to a contact, or forward all incoming calls to a contact.
To forward an incoming call to a contact:

1. Tap the Forward soft key from the Incoming Call screen.

2. Enter the number you want to forward to.
   You can also select a contact from Directory. The call is forwarded to the contact directly.

3. Tap the Send soft key.

To forward all incoming calls to a contact:

1. Tap the Menu soft key.

2. Select Features->Call Forward.

3. Select the desired forwarding type:
   Always Forward—-Incoming calls are forwarded unconditionally.
   Busy Forward—-Incoming calls are forwarded when the phone is busy.
   No Answer Forward—-Incoming calls are forwarded if not answered after a period of time.

4. Turn on the desired forwarding type.

5. Enter the number you want to forward to in the Forward To field.

6. For No Answer Forward, select a desired ring time to wait before forwarding from the After Ring Time field.

7. Tap the Save soft key to accept the change.

Call Transfer
You can transfer a call in the following ways:
Blind Transfer

1. Tap the Transfer soft key during a call. The call is placed on hold.

2. Enter the number you want to transfer to.
   You can also select a contact you want to transfer to from Directory.

3. Tap the Transfer soft key.

Semi-Attended Transfer

1. Tap the Transfer soft key during a call. The call is placed on hold.
2.  Enter the number you want to transfer to.
3. Tap , , or .
4. Tap the Transfer soft key when you hear the ring-back tone.

Attended Transfer

1. Tap the Transfer soft key during a call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Tap , , or .
4. Tap the Transfer soft key when the second party answers.

Customizing Your Phone

Local Directory
To add a contact:

1. Tap the Directory soft key from the Idle screen.
2. Select Local Directory->All Contacts.
3. Tap the Add soft key to add a contact.
4. Enter a unique contact name in the Name field and contact numbers in the corresponding fields.
5. Tap the Save soft key to accept the change.

To edit a contact:

1. Tap the Directory soft key from the Idle screen.
2. Select Local Directory->All Contacts.
3. Select the desired contact, tap the Option soft key and then select Detail.
4. Edit the contact information.
5. Tap the Save soft key to accept the change.

To delete a contact:

1. Tap the Directory soft key from the Idle screen.
2. Select Local Directory->All Contacts.
3. Select the desired contact, tap the Option soft key and then select Delete.
4. Tap OK when the LCD screen prompts “Delete Selected Item?”.

Note: You can add contacts from call history easily. For more information, refer to Call History.
Call History

1. Tap the History soft key from the Idle screen.
2. Select All Calls.
3. Select an entry from the list, you can do the following:
   • Tap the Send soft key to call the entry.
   • Tap the Delete soft key to delete the entry from the list.
   If you tap the Option soft key, you can also do the following:
   • Select Detail to view detailed information about the entry.
   • Select Add to Contacts to add the entry to the local directory.
   • Select Add to Blacklist to add the entry to the blacklist.
   • Select Delete All to delete all entries from the list.

Volume Adjustment

• Tap during a call to adjust the receiver volume.
• Tap when the phone is idle or ringing to adjust the ringer volume.
• Tap to adjust the media volume in the corresponding screen.

Ring Tones

1. Tap the Menu soft key from the Idle screen, and then select Settings->Basic Settings->Sound->Ring Tones.
2. Tap to select Common or the desired account.
3. Tap to select the desired ring tone.
4. Tap the Save soft key to accept the change.

Regulatory Notices

Operating Ambient Temperatures

• Operating temperature: +32 to 104°F (0 to 40°C)
• Relative humidity: 5% to 90%, noncondensing
• Storage temperature: -22 to +160°F (-30 to +70°C)

Warranty
Our product warranty is limited only to the unit itself, when used normally in accordance with the operating instructions and the system environment. We are not liable for damage or loss resulting from the use of this product, or for any claim from a third party. We are not liable for problems with Yealink device arising from the use of this product; we are not liable for financial damages, lost profits, claims from third parties, etc., arising from the use of this product.
Explanation of the symbols

• DC symbol **** is the DC voltage symbol.
• WEEE Warning symbol

** To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.
Restriction of Hazardous Substances Directive (RoHS)
This device complies with the requirements of the EU RoHS Directive. Statements of compliance can be obtained by contacting support@yealink.com.
Safety Instructions
Save these instructions. Read these safety instructions before use!
General Requirements**

• Before you install and use the device, read the safety instructions carefully and observe the situation during operation.
• During the process of storage, transportation, and operation, please always keep the device dry and clean, avoid collision and crash.
• Please attempt not to dismantle the device by yourself. In case of any discrepancy, please contact the appointed maintenance center for repair.
• Please refer to the relevant laws and statutes while using the device.
  Legal rights of others should be respected as well.

Environmental Requirements

• Place the device at a well-ventilated place. Do not expose the device under direct sunlight.
• Keep the device dry and free of dusts.
• Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials.
• Keep the device away from any heat source or bare fire, such as a candle or an electric heater.

Operating Requirements

• Do not let a child operate the device without guidance.

• Do not let a child play with the device or any accessory in case of accidental swallowing.

• Please use the accessories provided or authorized by the manufacturer only.

• The power supply of the device shall meet the requirements of the input voltage of the device. Please use the provided surge protection power socket only.

• Before plugging or unplugging any cable, make sure that your hands are completely dry.

• Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, kitchen sink, wet basement or near a swimming pool.

• During a thunderstorm, stop using the device and disconnect it from the power supply. Unplug the power plug and the Asymmetric Digital Subscriber Line (ADSL) twisted pair (the radio frequency cable) to avoid lightning strike.

• If the device is left unused for a rather long time, disconnect it from the power supply and unplug the power plug.

• When there is smoke emitted from the device, or some abnormal noise or smell, disconnect the device from the power supply, and unplug the power plug immediately.

• Contact the specified maintenance center for repair.

• Do not insert any object into equipment slots that is not part of the product or auxiliary product.

• Before connecting a cable, connect the grounding cable of the device first. Do not disconnect the grounding cable until you disconnect all other cables.

Cleaning Requirements

• Before cleaning the device, disconnect it from the power supply.
• Use a piece of soft, dry and anti-static cloth to clean the device.
• Keep the power plug clean and dry.

Troubleshooting

The unit cannot supply power to Yealink device.
There is a bad connection with the plug.

1. Clean the plug with a dry cloth.
2. Connect it to another wall outlet.

The usage environment is out of operating temperature range.

1. Use in the operating temperature range.

The cable between the unit and the Yealink device is connected incorrectly.

1. Connect the cable correctly.

You cannot connect the cable properly.

1. You may have connected a wrong Yealink device.
2. Use the correct power supply.

Some dust, etc., may be in the port.

1. Clean the port.

Contact your dealer or authorized service facility for any further questions.

FCC Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
IC Statement
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions:

1. this device may not cause interference; and
2. this device must accept any interference, including interference that may cause undesired operation of the device. CAN ICES-3(B)

Radiation Exposure Statement
This equipment complies with FCC and IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.
Contact Information
YEALINK NETWORK TECHNOLOGY CO.,LTD.
309, 3rd Floor, No.16, Yun Ding North Road, Huli District, Xiamen City, Fujian, P.R.C
YEALINK (EUROPE) NETWORK TECHNOLOGY B.V.
Strawinskylaan 3127, Atrium Building, 8th floor, 1077ZX Amsterdam, The Netherlands
YEALINK (USA) NETWORK TECHNOLOGY CO., LTD.
999 Peachtree Street Suite 2300, Fulton, Atlanta, GA, 30309, USA
Made in China
About Yealink
Yealink is a global leading provider of enterprise communication and collaboration solutions, offering video conferencing service to worldwide enterprises. Focusing on research and development, Yealink also insists on innovation and creation. With the outstanding technical patents of cloud computing , audio, video and image processing technology, Yealink has built up a panoramic collaboration solution of audio and video conferencing by merging its cloud services with a series of endpoints products. As one of the best providers in more than 140 countries and regions including the US, the UK and Australia, Yealink ranks No.1 in the global market share of SIP phones shipments.
Technical Support
Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.

http://www.yealink.com
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO.,LTD.
Web: www.yealink.com
Copyright©2019 YEALINK(XIAMEN) NETWORK
TECHNOLOGY CO.,LTD.All rights reserved.
Applies to firmware version 78.84.0.60 or later.

References

• Yealink Support
• Yealink Ticket

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