Xfinity Voice Battery Casing Battery Installation Guide

: June 11, 2024
: Xfinity

Table of Contents

Xfinity Voice Battery Casing Battery
Product Information
What You’ll Need
How to Install the Batteries
How to Replace the Batteries
What You’ll Need
How to Install the Batteries
How to Replace the Batteries
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Xfinity Voice Battery Casing Battery

Product Information

The Xfinity Voice Battery Casing is a battery backup device that provides power to your Xfinity Voice modem during a power outage. The device requires 6 batteries to function and comes with a casing to house the batteries. The batteries should be replaced every 5 years to ensure optimal performance.

What You’ll Need

6 new AA batteries
Phillips screwdriver

How to Install the Batteries

Ensure your Gateway and Voice Battery Casing match the images in the manual.
Loosen the screws on both corners of the Voice Battery Casing.
Lift both tabs of the Voice Battery Casing lid at the same time.
Open the Voice Battery Casing lid.
Remove the plastic caps from the spring terminals, if applicable.
Align the battery with the corresponding polarity (+/-) as marked on the Voice Battery Casing. Ensure the (+) terminal is below the (-) terminal when inserting into the battery slot.
Press down on the terminals side first and then the other side to secure into place. Ensure the springs are making proper contact with both (+/-) terminals.
Insert all six batteries as indicated above. Close the Voice Battery Casing lid.
Finger tighten the screws on both corners of the Voice Battery Casing.
The Voice Battery Casing is ready to be connected to your Gateway.
Follow the Getting Started Guide for activation instructions of the Xfinity Voice Battery Casing.

How to Replace the Batteries

Loosen the screws on both corners of the Voice Battery Casing.
Lift both tabs of the Voice Battery Casing lid at the same time.
Open the Voice Battery Casing lid.
Remove all six batteries and dispose of them properly.
Remove the plastic caps (if any) from the spring terminals on the new batteries.
Align the battery with the corresponding polarity (+/-) as marked on the Voice Battery Casing. Ensure the (+) terminal is below the (-) terminal when inserting into the battery slot.
Press down on the terminals side first and then the other side to secure into place.
Insert six new batteries as indicated above and close the Voice Battery Casing lid.
Finger tighten the screws on both corners of the Voice Battery Casing.
Reconnect the Gateway and the Gateway’s External Power Supply to the Voice Battery Casing.

Please recycle your batteries properly. For your convenience, batteries are accepted at no charge for recycling at various locations. Please check www.call2recycle.org or call 1-800-8-Battery (1-800-8-228-8379) for a battery recycling location near you.

What You’ll Need

Xfinity Voice Battery Casing
3rd Generation Xfinity Wireless Gateway or above
Six Comcast-Approved 6V Spring Terminal Lantern Batteries (See the approved batteries at: https://www.batteryjunction.com/gateway-battery.html)

How to Install the Batteries

Before proceeding:

Ensure the Xfinity Voice Battery Casing is disconnected from both the Gateway and the Gateway’s External Power Supply.
All batteries must be new and the same type of battery from the same manufacturer. Do NOT mix batteries. Do NOT use old and/or used batteries. Warning: Risk of explosion if incorrect battery type is installed.

Important:

DO NOT open the Voice Battery Casing lid to replace the batteries while the Voice Battery Casing is in backup power mode. Doing so will cut off power to the Gateway. Please wait until AC power is restored to the Gateway.
DO NOT reboot or power cycle the Gateway while the Voice Battery Casing is in backup power mode. Doing so will reduce the length of service time of the Voice Battery Casing.
Place your Voice Battery Casing on a level surface in a dry location. Ensure the Voice Battery Casing and Gateway are not located near any heat sources. DO NOT place the Gateway or the Voice Battery Casing directly on the floor.

How to Replace the Batteries

Before proceeding:

To avoid disruption in service and maximize battery life, only replace the batteries when there is no power outage. The Gateway must be running on AC power (not in battery backup mode) during battery replacement.
Disconnect the Gateway and the Gateway’s External Power Supply from the Voice Battery Casing.
All batteries must be new and the same type of battery from the same manufacturer. Do NOT mix batteries. Do NOT use old and/or used batteries. Warning: Risk of explosion if incorrect battery type is installed.

Need Help? Find additional information at xfinity.com/voicebattery or contact a customer service expert at 1-800-XFINITY.
Help Protect Our Environment
Please recycle your batteries properly. For your convenience, batteries are accepted at no charge for recycling at various locations. Please check www.call2recycle.org or call 1-800-8-Battery (1-800-8-228-8379) for a battery recycling location near you.