Xfinity XFi WiFi Extender Gateway User Manual
- June 14, 2024
- Xfinity
Table of Contents
Xfinity XFi WiFi Extender Gateway User Manual
Important information
The billing for your new Xfinity service(s) will begin within 5 days from the date your order for service(s) is placed. Prior to activation of your new Xfinity service(s), please read the Comcast Residential Customer Agreement and the Comcast Customer Privacy Notice provided in the enclosed Xfinity documentation folder. If you do not accept the terms of the above agreement and notice or want to cancel your Xfinity service(s), please contact Comcast within 30 days of your receipt of this self-installation kit at 1-800-XFINITY to arrange for the return of this self-installation kit.
Let’s see what’s inside
Activate easier with the app
Take the fast lane
The Xfinity xFi app will walk you through activation and be your go-to
destination for managing your home network moving forward. Download for free
on the App Store or Google Play. Can’t get the app right now? Skip down to
“Activate using this guide”.
Activate using this guide
Place your Gateway
First, choose a central location near a cable outlet for your Gateway, and
take note of your network name (SSID) and password located on the bottom of
your Gateway. Place your xFi Advanced Gateway at least 3 feet from the ground,
avoiding cramped spaces or anything that may block your WiFi signal.
Plugin
Connect your coax cable and power cord to your xFi Advanced Gateway. Then,
connect your coax cable to the cable outlet and plug your power cord into an
electrical outlet without a dimmer or wall switch. For Xfinity Voice
customers, connect your telephone to the Tel 1 connection on your Gateway
using a telephone cord (not included). Your Gateway may take up to 20 minutes
to boot upn’t unplug it. The LED light on the top of your Gateway will blink
green and yellow. Wait until this light remains solid white for 60 seconds,
then you’re ready to move on.
Connect
Access the WiFi settings on your personal device. Then, select the Network
Name (SSID) from your Gateway noted in Stepl and join using the password from
Step 1. If you’re asked to enter a Pl N, select “Connect Using a Security Key”
and enter the same password from Step 1.
Connect with Ethernet
If you do not have a Wi-Fi-capable device or if you prefer an Ethernet
connection, plug one end of the provided Ethernet cable into an Ethernet port
on your Gateway and the other end into the port on your computer. If this
works, the LEDs next to the Ethernet ports on your Gateway will light up.
Activate
Once connected, if you’re not automatically directed to a setup screen, open a
web browser and go to register.xfinity.com. Follow the steps to verify your
account and set up your WiFi network. After setup is complete, go to WiFi
settings on your device, wait to see your personalized WiFi name listed, and
join using your password (you can skip this step if you are connected with
Ethernet). If you’re using a Battery Backup, refer to the steps in that guide
once your Gateway is activated.
XFI N ITV Home Customers
After your Gateway is up and running, confirm that your XFINITY Home service
is working by completing a Connectivity Test. Just go to your XFI N ITV Home
Touchscreen and select Settings> Advanced Settings> Connectivity. If the
Broadband Connectivity test fails, please re-boot and run the test again. To
re-boot go to Settings> Advanced Settings> Reboot Touchscreen Learn more about
optimizing your Internet speed at
xfinity.com/internetsysreq
Need help? We’re here.
Watch videos, search FAQs, and more at:
xfinity.com/selfinstall
We speak your language. For English and Spanish, give us a call at
1-800-XFINITY
For Chinese, Korean, Vietnamese, or Tagalog:
1-855-955-2212
Need help? We’re here.
Watch videos, search FAQs, and more at:
xfinity.com/selfinstall
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