Xfinity XHS QSG 04.22 Alarm Permit Home Security System User Guide

: June 11, 2024
: Xfinity

Table of Contents

XHS QSG 04.22 Alarm Permit Home Security System
Arm and disarm your system
How your alarm works
Important Keypad Codes and Passcodes
How to prevent false alarms
FAQs
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

XHS QSG 04.22 Alarm Permit Home Security System
User Guide

Xfinity XHS QSG 04 22 Alarm Permit Home Security
System

Xfinity Home
Quick Start Guide
Learn how to set up your system, customize features and create a safer home that fits your life.

XHS QSG 04.22 Alarm Permit Home Security System

Get the most from your services
Browse the resources below to get the full benefits of your Xfinity Home system.
Need more info? For helpful product information, FAQs and more: xfinity.com/support/home-security
Set up your online account by signing into the Xfinity Home app
Questions about your bill? Go to My Account for information on your service plan, features and billing: xfinity.com/myaccount
Purchase additional equipment: Visit xfinity.com/home-security/devices or call 1-800-xfinity
IMPORTANT: Check with your municipality to see if you are required to obtain an Alarm Permit for your home security system. If your home requires one, please update your account with the permit number and expiration date in the Xfinity Home app. Tap More, Settings and scroll to Permit Registration. Tap Add Information to add the requested information. For more information, visit xfinity.com/home-security.
Save on Home Insurance
Xfinity is teaming up with Hippo to help protect your home and its essentials with smarter home insurance. Plus, Xfinity customers can save with special discounts for 24/7 professional monitoring and Internet enabled smart devices. Visit http://myhippo.com/xhwelcome. Ask your technician to fill out the enclosed Certificate of Alarm System to see if you can save. Xfinity Home Quick Start Guide 3. Four ways to manage your system at home and on the goWith Xfinity Home, you can access your system from anywhere, on any device. Use any of the methods on this page to arm/disarm your system, monitor system status, review the latest activity and view live or recorded video.

Xfinity XHS QSG 04 22 Alarm Permit Home Security System -
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Xfinity Home app
Download the Xfinity Home app to access your system on your mobile device and customize rules.
• The app will ask for permission to add the Xfinity Home SMS and Professional Monitoring Station phone numbers as contacts to your device. This allows your device to quickly identify text messages from Xfinity Home if your security alarm goes off or there is an important message. Tap OK.
• Once the app is installed, sign in using your Xfinity ID and password and set up Touch ID, Fingerprint ID, or Face ID, if applicable. and set up Touch ID, Fingerprint ID, or Face ID, if Infinity Home Arm Stay” “Xfinity Home Arm Stay” “Xfinity Home Cameras” “Xfinity Home Cameras”
Xfinity X1
If you subscribe to X1, you can use the Xfinity Home app on your TV to control your system from the comfort of your couch. The X1 Voice Remote allows you to access your system using your voice! IMPORTANT: Do not unplug or move your Touchscreen Controller from its install location. Doing so may interrupt Professional Monitoring connectivity and service.
Touchscreen Controller
This hub is a critical part of your security service. It communicates directly with your devices and with the Professional Monitoring Station, and it allows you to:
• Manage your system settings
• Personalize Keypad Codes for family, friends and anyone who needs access to your home
• Send an emergency alarm
Wireless Keypad
Your system may include a wireless keypad. This device can live anywhere in your home and allows you to arm/disarm your system.

Arm and disarm your system

Xfinity XHS QSG 04 22 Alarm Permit Home Security System -
fig4

Your system responds differently depending on which arm setting you choose. Learn the meaning of the three arm settings and when to use each one:

Arm your system:

Xfinity Home app| 1. Open Xfinity Home app
2. On the Home screen, tap Disarmed
3. Tap Stay, Away or Night
4. Enter your 4-digit Master Keypad Code or use your Touch ID, Fingerprint ID or Face ID
---|---
Xfinity X1| 1.Press the Xfinity button on your remote
2. Open Xfinity Home in Apps
3.Select Security status and press OK
4.Select Stay, Away or Night and press OK
5. Enter your 4-digit Master Keypad Code
Or use your X1 Voice Remote. Just press the Microphone button and say “Xfinity Home Arm.”
Touchscreen Controller| 1.Tap Ready on the Home screen
2. On the Security screen, tap Press to Arm
3.Tap Stay, Away or Night
4. Enter your 4-digit Master Keypad Code
Wireless Keypad| 1.Select Stay, Away or Night
2. Enter your 4-digit Master Keypad Code
3. The selected arm-state button will turn red when activated

Here is how your system responds to each arm setting:

	Stay	Away	Night
Door/Window Sensors Armed
Motion Sensors Armed
Entry Delay	2 minutes	2 minutes	2 minutes
Exit Delay	2 minutes	2 minutes	2 minutes

Important arm/disarm information
The Professional Monitoring Station is immediately notified of any sensor trip. Entry/Exit delay refers to the time allowed to disarm the system before the alarm is processed by the Professional Monitoring Station for the possible dispatch of authorities. Entry delays occur when a door is opened while the system is armed and Exit delays occur
immediately after arming the system. Entry/Exit delay is configurable by a technician.
In Night mode, motion sensors are not activated by default, but your technician can reconfigure these settings at installation upon request.
Disarm your system:

Xfinity Home app| 1. Open Xfinity Home app
2. On the Home screen, tap Armed
3. Enter your 4-digit Master Keypad Code or use your Touch ID, Fingerprint ID or Face ID
---|---
Xfinity X1| 1.Press the Xfinity button on your remote
2.Open Xfinity Home in Apps
3.Select Security status and press OK
4.Select Disarm and press OK
5. Enter your 4-digit Master Keypad Code
Or use your X1 Voice Remote. Just press the Microphone button and say “Xfinity Home Disarm.”
Touchscreen Controller| 1.Tap Disarm on the Home screen
2. Enter your 4-digit Master Keypad Code
Wireless Keypad| 1. Enter your 4-digit Master Keypad Code within the Entry/Exit delay timeframe

How your alarm works

In the event that your alarm is triggered, this is the chain of events you can expect.
Alarm triggered. Based on your settings, you’ll receive a text, email and/or app notification. If you know this is a false alarm, cancel via the mobile app using your Master or Secondary Keypad Code. If canceled, you will not receive a call.
If the alarm is not canceled, our Professional Monitoring Station will attempt to call you. If they can’t reach you, they’ll try your emergency verification contacts before contacting the authorities.

Important Keypad Codes and Passcodes

These are the codes you and your family need to know in order to control your security system. Go to page 15 of this guide to write in codes for future reference.
Master Keypad Code
Your Xfinity Home system can have only one Master Keypad Code; this code allows users to:

Arm and disarm the system
Cancel an alarm from the Touchscreen Controller and any device with the Xfinity Home app
Add, change and delete Secondary Keypad Codes
View and change all Touchscreen Controller settings

You let the Professional Monitoring Station know it’s false alarm and provide your passcodes
OR
We notify the authorities and your emergency dispatch contacts:

If we cannot reach you
If we reach you and you confirm it’s an emergency

If you live where visual verification of an alarm is required by law, our Professional Monitoring Station must first dispatch private patrol personnel to verify any alarm that is not canceled or confirmed before they can notify the authorities. The patrol personnel doesn’t prevent criminal activity or off er protection, they just provide verification of a security breach.
Secondary Keypad Codes You can add Secondary Keypad Codes for family members or friends who only need limited access to your system. Secondary Keypad Codes cannot be used to add, change or delete other codes.
Central Station Passcode
This security feature allows you to identify yourself or someone you trust to the Professional Monitoring Station in the event of an alarm. In addition to your Keypad Codes, you must choose your verbal password during your initial system setup, but you can easily change it whenever you’d like.

Quick Tip: If you are in a duress state during a triggered alarm situation and provide the wrong Central Station Passcode to the Professional Monitoring Station, they will notify the authorities.
Make sure your emergency contacts know your Keypad Codes and Central Station Passcode to ensure they can respond to any triggered alarm.

Updating your emergency contacts
Your Emergency Verification Contacts will be called if the alarm is triggered. Your Emergency Dispatch Contacts will be notified when an emergency has been verified and authorities are on their way. It is critical to keep both updated. It’s easy to set up or change your emergency contacts:

Log in on the Xfinity Home app.
From the toolbar tap More, Settings, Contacts and scroll to Emergency Verification Contacts or Emergency Dispatch Contacts.
Click Add Contact. If replacing an existing contact, tap the pencil icon next to the contact to be replaced. When updating the Emergency Verification Contacts, you will first need to enter the Master Keypad Code.
Enter the contact information and tap Save.

Make sure your emergency contacts know your Keypad Codes and Central Station Passcode so they can respond to any triggered alarm.
Quick Tip: Be sure to add the Professional Monitoring Station phone number – 844-382-9363 – to your contacts to recognize our call in case of emergency.
Customize your system by setting rules
Rules are personalized commands designed to control your home’s devices. You can create rules based on your lifestyle for simpler, more efficient home management.
Create a rule:

To get started, log in to the Xfinity Home app.
From the toolbar, select Automation.
Select Add a Rule or the + icon in the top right.
Follow the on-screen prompts to create your customized rules.

Rule examples:
Scenario 1: Want to know when the kids made it home after school? Add a rule to receive a text when the front door opens in the afternoon.
Scenario 2: Add a rule to receive a text message about your system status
Scenario 3: Add a rule for the front-door camera to take a video when the door is opened after midnight.

How to prevent false alarms

False alarms can pull first responders away from real emergencies, and sometimes result in fines from local authorities.

Assess the activity in your home
If you expect activity inside your home, set your system to Stay to deactivate your motion sensors. If you are away, set your system to Away and be sure to keep your motion sensors away from large fans, heaters, curtains and plants.
Download the Xfinity Home app
You can use the app when you’re away from home to quickly verify an alarm, and if needed, cancel an emergency dispatch.
Know how to cancel an alarm
If an alarm is unintentionally tripped, you can cancel the alarm by disarming the system with the Xfinity Home app, the Touchscreen
Controller or the Wireless Keypad. If the Professional Monitoring Station calls, you can also cancel using your Central Station Passcode.
Keep emergency contacts updated and informed
In the event of an alarm, if your primary contact does not answer, we will try to reach your emergency verification contacts. Contacts must know the Central Station Passcode to cancel the alarm.
Monitor and change sensor batteries
The Touchscreen Controller will alert you when sensor batteries are low. Visit xfinity.com/affinity home battery replacement to learn how to replace a low battery.
Test your system
Testing your alarm every month ensures that your system is working properly and is ready to respond to any issues. Use the alarm-test mode when testing the system or changing batteries in your devices to avoid setting off a false alarm.

Get to know your equipment
Xfinity Home makes it easy to look after your family, your home and your valuables from anywhere. Take a closer look at the components and equipment that keep your system running smoothly.
Available Equipment:
Door/Window Sensors
Sensors detect when a door or window is opened. Set rules to receive real- time text and email alerts when this happens.
Motion Sensor
Detect any unexpected motion in the home while you’re away. Set rules to get real-time alerts of activity or trigger an action in other connected devices, like turning on lighting or recording video clips.
Wireless Keypad
This device allows you to arm/disarm your system.
Touchscreen Controller
This is your central hub that connects all of your Xfinity Home devices and connects to the Professional Monitoring Station.

Yard Sign and Window Decals
Display your Xfinity Home yard sign and window decals in prominent locations so others know your home is protected.
Indoor/Outdoor Camera
View live video feeds from anywhere to check in on what’s happening at home. By purchasing 24/7 video recording, you can rewind, review and share footage saved in the cloud.
Video Doorbell
Never miss another delivery with the Xfinity Video Doorbell, which provides 2-way audio for clear communication to anyone who comes to your door. Monitor your front door from wherever you are through the Xfinity app.

Smart Thermostat
Adjust your thermostat remotely. A thermostat solution that learns your home and makes adjustments based on your preferences and the weather.
Smoke Detector
When an alarm is triggered, your Smoke Detectors alert the Professional Monitoring Station, which will notify emergency personnel for you, even if you aren’t home.

Outlet Controller
This device allows you to control lights and small appliances remotely, or set rules to connect it to other devices.
Other Partner Devices
Xfinity Home works with other popular smart devices like door locks, lighting, thermostats and more that seamlessly integrate into your system for one personalized platform using your Xfinity Home app.

FAQs

How do I replace batteries in my door/ window sensors?****

– 1.Make sure your system is in disarm mode and test mode before replacing batteries.
2. Remove cover from the sensor to expose the battery. The battery is in the larger compartment of the sensor attached to the window or door frame.
3. Note the position of positive and negative on the existing battery.
4. Remove and replace battery with the new one.
5. Replace the cover on the sensor. When you open a door/window sensor to replace the battery, your Xfinity home system will alert you that the sensor is being tampered with. Don’t worry! The tamper alert will clear when you re- assemble the sensor to the base or replace the battery cover. If the sensor comes off the door or window, it can be re-attached with double-sided tape. My system has lost network connectivity.

How do I restore it?****

1. Make sure the Touchscreen Controller is plugged into a working outlet that isn’t controlled by a light switch.
2. Check that the power cable is plugged securely into the back of the Touchscreen Controller.
3. Make sure the Touchscreen Controller is in its originally installed location. Never move the Touchscreen Controller from its original location.
4. Reboot the Touchscreen Controller. Tap the Settings icon (gear icon at the upper-right corner). Then tap Security.
5. Enter your Master Keypad Code to access your system’s settings menu. Tap the Advanced Settings option, followed by the Reboot Touchscreen option.

How do I test my system?****

–
NOTICE: Be sure to contact the Professional Monitoring Station (1-800455-1207) to let them know you are testing your alarm. Make sure all doors/ windows with sensors are closed and that Motion Sensors haven’t been triggered for about two minutes.
1. Go to your Settings and enter your Master Keypad Code.
2. On the categories screen, tap Security and then tap Alarm Test
3. Tap Disabled to enable messaging, then tap Next. Or just tap Next to leave messaging disabled.
4. Tap Arm. You’ll hear an alert beep and the Arm button will change to System Armed. The system is now armed in Test Mode.
5. Tap Next. Test each security zone by tripping the sensors. You’ll be able to see which zones you’ve tripped.
When you’ve tested every zone, tap Disarm.
Contact the Professional Monitoring Station to be sure they’ve received the alarms. If all alarms have been received, let them know that testing is complete. Your system will automatically exit the Alarm test after 30 minutes.

For more troubleshooting help, visit xfinity.com/support/homesecurity

Please keep this information in a safe place.
Learn more about your codes and emergency contacts on pages 8 – 10.
Xfinity ID: __
Xfinity Account Password: __
Don’t have a username and password?
Go to: xfinity.com/getstarted
Master Keypad Code: ___
Secondary Keypad Code: ____
Central Station Passcode: ____
Emergency Verification Contact 1: _
Emergency Verification Contact 2:
Emergency Dispatch Contact 1: __
Emergency Dispatch Contact 2: __
Restrictions apply. Features may vary depending on level of service. Camera required to view video. Thermostat required for thermostat control. Standard data charges apply to app download and usage. Check with your carrier AL: 001484, 001504; AR: 12‑030; AZ: ROC 280515, BTR 18287‑0; CA: CSLB 974291, ACO 7118; CT: ELC 0189754‑C5; DE: FAL‑0299, FAC‑0293, SSPS 11‑123; FL: EF0000921, EF20001002, EF0001095; GA: LVU406303, LVU406264, LVU406190, LVU406354; IL: PACA 127‑001503; LA: F1691; MA: SS‑001968; MD: 107‑1776; ME: LM50017039; MI: 3601206217; MN: TS674412; MS: 15018010; NC: 2335‑CSA; NJ: Burglar and Fire Alarm Business Lic. # 34BF00047700; NM: 373379; NY: licensed by the N.Y.S. Department of State 12000305421; OH: LIC# 53‑89‑1732; OR: CCB 192945; SC: BAC‑13497, FAC‑13440; TN: ACL 1597, ACL 1604; TX: ACR‑1672104,‑1818, B16922, B02571; UT: 8226921‑6501; VA: 2705145289, DCJS 11‑7361; VT: ES‑02366; WA: COMCABS892DS; WASHINGTON, DC: ECS 902687, BBL 602512000005; WV: WV049211. Valid 1/1/22. Seewww.xfinity.com/homesecurity for current list.