LiftMaster Elite Series WiFi Garage Door Opener User Guide

LiftMaster Elite Series WiFi Garage Door Opener

User’s Guide for LiftMaster Garage Door Opener

LM-ELITE PHOTOREGISTERSM

The LiftMaster garage door opener comes with the latest LM-ELITE PHOTOREGISTERSM technology. To receive updates and offers from LiftMaster, register your garage door opener.

Product Registration

1. Take a photo of the camera icon 1 including the points ().
2. Send it in by texting 2 the photo to 71403 (US) or visit www.liftmaster.photo (Global).

Important Safety Instructions

Before using the LiftMaster garage door opener, please read and follow all the important safety instructions carefully.

• Install the garage door opener only on a properly balanced and lubricated garage door to avoid severe injury or death.
• Disable all locks and remove all ropes connected to the garage door before installing the opener to avoid entanglement.
• Install the garage door opener 7 feet (2.13 m) or more above the floor.
• Mount the emergency release within reach, but at least 6 feet (1.83 m) above the floor and avoiding contact with vehicles to avoid accidental release.
• Never connect the garage door opener to a power source until instructed to do so.
• Never wear watches, rings, or loose clothing while installing or servicing the opener. They could be caught in garage door or opener mechanisms.
• Place entrapment warning label on the wall next to the garage door control.
• Place manual release/safety reverse test label in plain view on the inside of the garage door.
• Upon completion of installation, test the safety reversal system. The door must reverse on contact with a 1-1/2 (3.8 cm) high object (or a 2×4 laid flat) on the floor.
• To avoid serious personal injury or death from electrocution, disconnect all electric and battery power before performing any service or maintenance.
• Do not install on a one-piece door if using devices or features providing unattended close. Unattended devices and features are to be used only with sectional doors.
• Always keep remote controls out of reach of children. Never permit children to operate or play with garage door control push buttons or remote controls.
• Only activate the garage door when it can be seen clearly, it is properly adjusted, and there are no obstructions to door travel.

For more detailed instructions, please visit LiftMaster.com/Customer- Support.

ELITE Series Wi-Fi® Garage Door Opener
MODELS 8550W . 8557W . 8587W

• Please read this guide and the enclosed safety materials carefully!
• The door WILL NOT CLOSE unless the Protector System® is connected and properly aligned.
• Periodic checks of the garage door opener are required to ensure safe operation.
• This garage door opener is ONLY compatible with MyQ® and Security+ 2.0® accessories.
• DO NOT install on a one-piece door if using devices or features providing unattended close. Unattended devices and features are to be used ONLY with sectional doors.
• Attach warning labels to the location indicated on label.

Register your garage door opener to receive updates and offers from LiftMaster

Safety Symbol and Signal Word
Review
This garage door opener has been designed and tested to offer safe service provided it is installed, operated, maintained and tested in strict accordance with the instructions and warnings contained in this manual.
When you see these Safety Symbols and Signal Words on the following pages, they will alert you to the possibility of serious injury or death if you do not comply with the warnings that accompany them. The hazard may come from something mechanical or from electric shock. Read the warnings carefully.

warnings Electrical

When you see this Signal Word on the following pages, it will alert you to the possibility of damage to your garage door and/or the garage door opener if you do not comply with the cautionary statements that accompany it. Read them carefully.

Unattended Operation
The Timer-to-Close (TTC) feature, the MyQ® Smartphone Control app, and MyQ® Garage Door and Gate Monitor are examples of unattended close and are to be used ONLY with sectional doors. Any device or feature that allows the door to close without being in the line of sight of the door is considered unattended close. The Timer-to-Close (TTC) feature, the MyQ® Smartphone Control, and any other MyQ® devices are to be used ONLY with sectional doors.

IMPORTANT INSTALLATION INSTRUCTIONS

WARNING

To reduce the risk of SEVERE INJURY or DEATH:

1. READ AND FOLLOW ALL WARNINGS AND INSTRUCTIONS.
2. Install garage door opener ONLY on properly balanced and lubricated garage door. An improperly balanced door may NOT reverse when required and could result in SEVERE INJURY or DEATH.
3. ALL repairs to cables, spring assemblies and other hardware MUST be made by a trained door systems technician BEFORE installing opener.
4. Disable ALL locks and remove ALL ropes connected to garage door BEFORE installing opener to avoid entanglement.
5. Install garage door opener 7 feet (2.13 m) or more above fl oor.
6. Mount the emergency release within reach, but at least 6 feet (1.83 m) above the fl oor and avoiding contact with vehicles to avoid accidental release.
7. NEVER connect garage door opener to power source until instructed to do so.
8. NEVER wear watches, rings or loose clothing while installing or servicing opener. They could be caught in garage door or opener mechanisms.
9. Install wall-mounted garage door control:
   • within sight of the garage door.
   • out of reach of children at minimum height of 5 feet (1.5 m).
   • away from ALL moving parts of the door.
10. Place entrapment warning label on wall next to garage door control.
11. Place manual release/safety reverse test label in plain view on inside of garage door.
12. Upon completion of installation, test safety reversal system. Door MUST reverse on contact with a 1- 1/2″ (3.8 cm) high object (or a 2×4 laid fl at) on the fl oor.
13. To avoid SERIOUS PERSONAL INJURY or DEATH from electrocution, disconnect ALL electric and battery power BEFORE performing ANY service or maintenance.
14. DO NOT install on a one-piece door if using devices or features providing unattended close. Unattended devices and features are to be used ONLY with sectional doors.
15. SAVE THESE INSTRUCTIONS.

To reduce the risk of SEVERE INJURY or DEATH:

1. READ AND FOLLOW ALL WARNINGS AND INSTRUCTIONS.
2. ALWAYS keep remote controls out of reach of children. NEVER permit children to operate or play with garage door control push buttons or remote controls.
3. ONLY activate garage door when it can be seen clearly, it is properly adjusted, and there are no obstructions to door travel.
4. ALWAYS keep garage door in sight and away from people and objects until completely closed. NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR.
5. NO ONE SHOULD GO UNDER A STOPPED, PARTIALLY OPENED DOOR.
6. If possible, use emergency release handle to disengage trolley ONLY when garage door is CLOSED. Use caution when using this release with the door open. Weak or broken springs or unbalanced door could result in an open door falling rapidly and/or unexpectedly and increasing the risk of SEVERE INJURY or DEATH.
7. NEVER use emergency release handle unless garage doorway is clear of persons and obstructions.
8. NEVER use emergency release handle to pull garage door open or closed. If rope knot becomes untied, you could fall.
9. After ANY adjustments are made, the safety reversal system MUST be tested.
10. Safety reversal system MUST be tested every month. Garage door MUST reverse on contact with 1- 1/2″ high (3.8 cm) object (or a 2×4 laid fl at) on the fl oor. Failure to adjust the garage door opener properly increases the risk of SEVERE INJURY or DEATH.
11. ALWAYS KEEP GARAGE DOOR PROPERLY BALANCED. An improperly balanced door may NOT reverse when required and could result in SEVERE INJURY or DEATH.
12. ALL repairs to cables, spring assemblies and other hardware, ALL of which are under EXTREME tension, MUST be made by a trained door systems technician.
13. ALWAYS disconnect electric power to garage door opener BEFORE making ANY repairs or removing covers.
14. This operator system is equipped with an unattended operation feature. The door could move unexpectedly. NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR.
15. DO NOT install on a one-piece door if using devices or features providing unattended close. Unattended devices and features are to be used ONLY with sectional doors.
16. SAVE THESE INSTRUCTIONS.

Connect With Your Smartphone

Before You Begin

You will need:

• Wi-Fi® enabled smartphone, tablet or laptop
• Broadband Internet Connection
• Wi-Fi signal in the garage (2.4Ghz required)
• Password for your home network (router’s main account, not guest network)

Test the Wi-Fi Signal Strength
Make sure your mobile device is connected to your Wi-Fi network. Hold your mobile device in the place where your garage door opener is installed and check the Wi-Fi signal strength.

Connect With Your Smartphone

Connect Your Garage Door Opener to Your Home Wi-Fi® Network
Get connected and control your garage door opener with the MyQ® App.

1. Use the Smart Control Panel®, go to Menu > Program > Wi-Fi Setup. The garage door opener will beep once. You have 20 minutes to complete the connection process.
2. On your mobile device, go to Settings > Wi-Fi and select the network with the “MyQ-” prefi x.
3. Launch the web browser on your smartphone or tablet. Enter setup.myqdevice.com into the browser address bar. Follow the on screen prompts to connect the garage door opener to your Wi-Fi network. The MyQ serial number will display on screen. Write the serial number in the space below.
4. Download the MyQ app from the App Store® or Google Play™ store. Sign up for your MyQ account and add the MyQ serial number to your account.
   To add a second Wi-Fi garage door opener, repeat steps 1-3. Add the second MyQ serial number to your account in the MyQ app.
   If you are unsuccessful adding your device, try an alternate web browser or visit WiFiHelp.LiftMaster.com.

Blinking – Garage door opener is in Wi-Fi learn mode.

Solid – Mobile device connected to the garage door opener.

Blue and Green| Blinking – Attempting to connect to router.
Green| Blinking – Attempting to connect to the Internet server.

Solid – Wi-Fi has been set up and garage door opener is connected to the internet.

Programming

Operation

WARNING

To prevent possible SERIOUS INJURY or DEATH from a falling garage door:

• If possible, use emergency release handle to disengage trolley ONLY when garage door is CLOSED. Weak or broken springs or unbalanced door could result in an open door falling rapidly and/ or unexpectedly.
• NEVER use emergency release handle unless garage doorway is clear of persons and obstructions.
• NEVER use emergency release handle to pull door open or closed. If rope knot becomes untied, you could fall.

The Protector System® (Safety Reversing Sensors)

WARNING

Be sure power is NOT connected to the garage door opener BEFORE installing the safety reversing sensor.
To prevent SERIOUS INJURY or DEATH from closing garage door:

• Correctly connect and align the safety reversing sensor. This required safety device MUST NOT be disabled.
• Install the safety reversing sensor so beam is NO HIGHER than 6″ (15 cm) above garage fl oor.

The safety reversing sensors must be connected and aligned correctly before the garage door opener will move in the down direction.
When the light beam is obstructed or misaligned while the door is closing, the door will reverse and the garage door opener lights will fl ash ten times. If the door is already open, it will not close.
The sensors can be aligned by loosening the wing nuts, aligning the sensors, and tightening the wing nuts. Check to make sure the LEDs in both sensors are glowing steadily. The LEDs in both sensors will glow steadily if they are aligned and wired correctly.

Adjustment

Introduction

WARNING

Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

• Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system.
• After ANY adjustments are made, the safety reversal system MUST be tested. Door MUST reverse on contact with 1-1/2″ (3.8 cm) high object (or 2×4 laid fl at) on floor.

CAUTION

To prevent damage to vehicles, be sure fully open door provides adequate clearance.
Your garage door opener is designed with electronic controls to make setup and adjustments easy. The adjustments allow you to program where the door will stop in the open (UP) and close (DOWN) position. The electronic controls sense the amount of force required to open and close the door.
NOTE: If anything interferes with the door’s upward travel it will stop. If anything interferes with the door’s downward travel, it will reverse .

Program the Travel

WARNING

Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

• Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system.
• After ANY adjustments are made, the safety reversal system MUST be tested. Door MUST reverse on contact with 1- 1/2″ (3.8 cm) high object (or 2×4 laid fl at) on fl oor.

1. Press and hold the Adjustment Button until the UP Button begins to fl ash and/or a beep is heard.

2. Press and hold the UP Button until the door is in the desired UP position.
   NOTE: The UP and DOWN Buttons can be used to move the door up and down as needed.

3. Once the door is in the desired UP position press and release the Adjustment Button. The garage door opener lights will fl ash twice and the DOWN Button will begin to fl ash.

4. Press and hold the DOWN Button until the door is in the desired DOWN position.
   NOTE: The UP and DOWN Buttons can be used to move the door up and down as needed.

5. Once the door is in the desired DOWN position press and release the Adjustment Button. The garage door opener lights will fl ash twice and the UP Button will begin to fl ash.

6. Press and release the UP Button. When the door travels to the programmed UP position, the DOWN Button will begin to flash.

7. Press and release the DOWN Button. The door will travel to the programmed DOWN position. Programming is complete.

• If the garage door opener lights are flashing 5 times during the steps for Program the Travel, the programming has timed out. If the garage door opener lights are fl ashing 10 times during the steps for Program the Travel, the safety reversing sensors are misaligned or obstructed. When the sensors are aligned and unobstructed, cycle the door through a complete up and down cycle using the remote control or the UP and DOWN buttons. Programming is complete. If you are unable to operate the door up and down, repeat the steps for Program the Travel.

Test the Safety Reversal System

WARNING

Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

• Safety reversal system MUST be tested every month.
• After ANY adjustments are made, the safety reversal system MUST be tested. Door MUST reverse on contact with 1-1/2″ high (3.8 cm) object (or 2×4 laid fl at) on the fl oor.

1. With the door fully open, place a 1-1/2 inch (3.8 cm) board (or a 2×4 laid fl at) on the floor, centered under the garage door.
2. Press the remote control push button to close the door. The door MUST reverse when it makes contact with the board.

If the door stops and does not reverse on the obstruction, increase the down travel (see Adjustment Step 1).
Repeat the test. When the door reverses upon contact with the 1-1/2 inch (3.8 cm) board, remove the board and open/close the door 3 or 4 times to test the adjustment.
If the test continues to fail, call a trained door systems technician.

Test the Protector System®

WARNING

Without a properly installed safety reversing sensor, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

1. Open the door. Place an obstruction in the path of the door.
2. Press the remote control push button to close the door. The door will not move more than an inch (2.5 cm), and the garage door opener lights will fl ash 10 times.

The garage door opener will not close from a remote control if the LED in either safety reversing sensor is off (alerting you to the fact that the sensor is misaligned or obstructed).
If the garage door opener closes the door when the safety reversing sensor is obstructed (and the sensors are no more than 6 inches [15 cm] above the fl oor), call for a trained door systems technician.

Maintenance

EVERY MONTH

• Manually operate door. If it is unbalanced or binding, call a trained door systems technician.
• Check to be sure door opens and closes fully. Adjust if necessary, page 12.
• Test the safety reversal system. Adjust if necessary, page 13.

EVERY YEAR

• Oil door rollers, bearings and hinges. The garage door opener does not require additional lubrication. Do not grease the door tracks.

• (If applicable) Test the battery backup and consider replacing the battery to ensure the garage door opener will operate during an electrical power outage.
  Testing the Battery Backup:

  1. Unplug the garage door opener from AC power. The battery status LED will glow solid orange (opener is operating on battery power) or will fl ash (low battery power).
  2. Open and close the door using the remote control or door control.
  3. Plug in the garage door opener. Verify the battery status LED is fl ashing green (battery is charging).

EVERY TWO TO THREE YEARS

• Use a rag to wipe away the existing grease from the garage door opener rail. Reapply a small layer of white lithium grease to the top and underside of the rail surface where the trolley slides.

The Remote Control Battery

WARNING

To prevent possible SERIOUS INJURY or DEATH:

• NEVER allow small children near batteries.
• If battery is swallowed, immediately notify doctor. To reduce risk of fi re, explosion or chemical burn:
• Replace ONLY with 3V CR2032 coin batteries.
• DO NOT recharge, disassemble, heat above 212°F (100°C) or incinerate.

NOTICE: To comply with FCC and/or Industry Canada (IC) rules, adjustment or modifi cations of this transceiver are prohibited. THERE ARE NO USER SERVICEABLE PARTS.
This device complies with Part 15 of the FCC rules and IC RSS-210. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This device must be installed in a way where a minimum 8″ (20 cm) distance is maintained between users/bystanders and device.

Troubleshooting

Below are basic troubleshooting tips, for additional help and support videos visit LiftMaster.com/Customer-Support or contact your installing dealer. For help related to Wi-Fi®, visit WiFiHelp.LiftMaster.com.

My garage door opener will not close and the light bulbs flash:
Check to make sure the LEDs in both sensors are glowing steadily. The LEDs in both sensors will glow steadily if they are aligned and wired correctly. See page 10.

My vehicle’s Homelink® is not programming to my garage door opener:
Depending on the make, model, and year of your vehicle an external adapter may be required. Visit www.homelink.com for additional information.

My garage door opener beeps:
The garage door opener can beep for several reasons:

• Garage door opener has been activated through a device or feature such as Timer-to-Close, garage door monitor or LiftMaster Internet Gateway.
• Operating on battery power or the battery needs to be replaced.

My neighbor’s remote control opens my garage door:
Erase the memory from your garage door opener and reprogram the remote control(s).

The garage door moves 6-8″, stops or reverses:

• Manually open and close the garage door. Garage door may be binding or there may be an obstruction. If the door is binding, call a trained door systems technician.
• Possible travel module failure.

My remote control will not activate the garage door:
Verify the lock feature is not activated on the door control or reprogram the remote control.

The wall-mounted door control will not function:
The wires for the door control are shorted or the door control is faulty.

My garage door opener light(s) will not turn off when the door is open:
The garage door opener is equipped with a feature that turns the light on when the safety reversing sensors have been obstructed or when the motion sensor on the door control detects movement in the garage. This feature can be disabled using the door control.

Garage door opener hums for 1-2 seconds with no movement:
Manually open and close the garage door. Garage door may be binding or there may be an obstruction. If the door is binding, call a trained door systems technician.

Cannot connect garage door opener to home Wi-Fi network:
Ensure the MyQ Serial number was entered correctly and try again. The MyQ characters are between A-F and 0-9 only.

Repair Parts

For additional parts not shown, visit LiftMaster.com/Customer-Support to download or print the full owner’s manual.

Warranty

LIFTMASTER® LIMITED WARRANTY
LiftMaster (“Seller”) warrants to the first retail purchaser of this product, for the residence in which this product is originally installed, that it is free from defects in materials and/or workmanship for a specific period of time as defined below (the “Warranty Period”). The warranty period commences from the date of purchase.

WARRANTY PERIOD

Parts| Motor| Accessories| Belt| Battery **Backup***
5 Years| Lifetime| 1 year| Lifetime| 1 year

The proper operation of this product is dependent on your compliance with the instructions regarding installation, operation, and maintenance and testing. Failure to comply strictly with those instructions will void this limited warranty in its entirety.
If, during the limited warranty period, this product appears to contain a defect covered by this limited warranty, call 1-800-528-9131, toll free, before dismantling this product. You will be advised of disassembly and shipping instructions when you call. Then send the product or component, pre-paid and insured, as directed to our service center for warranty repair. Please include a brief description of the problem and a dated proof-of-purchase receipt with any product returned for warranty repair. Products returned to Seller for warranty repair, which upon receipt by Seller are confirmed to be defective and covered by this limited warranty, will be repaired or replaced (at Seller’s sole option) at no cost to you and returned pre- paid. Defective parts will be repaired or replaced with new or factory-rebuilt parts at Seller’s sole option. [You are responsible for any costs incurred in removing and/or reinstalling the product or any component].
ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE APPLICABLE LIMITED WARRANTY PERIOD SET FORTH ABOVE FOR THE RELATED COMPONENT(S), AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD. Some States and Provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE CAUSED BY IMPROPER INSTALLATION, OPERATION OR CARE (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE, UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT), LABOR CHARGES FOR REINSTALLING A REPAIRED OR REPLACED UNIT, REPLACEMENT OF CONSUMABLE ITEMS
(E.G., BATTERIES IN REMOTE CONTROL TRANSMITTERS AND LIGHT BULBS), OR UNITS INSTALLED FOR NON-RESIDENTIAL USE. THIS LIMITED WARRANTY DOES NOT COVER ANY PROBLEMS WITH, OR RELATING TO, THE GARAGE DOOR OR GARAGE DOOR HARDWARE, INCLUDING BUT NOT LIMITED TO THE DOOR SPRINGS, DOOR ROLLERS, DOOR ALIGNMENT OR HINGES. THIS LIMITED WARRANTY ALSO DOES NOT COVER ANY PROBLEMS CAUSED BY INTERFERENCE. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES ARISING IN CONNECTION WITH USE, OR INABILITY TO USE, THIS PRODUCT. IN NO EVENT SHALL SELLER’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR US ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT.
Some states and provinces do not allow the exclusion or limitation of consequential, incidental or special damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state and province to province.

• If applicable

LiftMaster
845 Larch Avenue Elmhurst, Illinois 60126-1196
LiftMaster.com
myLiftMaster.com
114A4761E

Wi-Fi® is a registered trademark of Wi-Fi Alliance. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.
© 2016, LiftMaster
All Rights Reserved

References

• LiftMaster | Garage Door Openers, Remotes & Accessories
• Support
• Home
• setup.myqdevice.com
• How to Set Up myQ | LiftMaster
• Homelink

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>