sunmi NT311S 80mm Kitchen Cloud Printer User Guide

NT311S 80mm Kitchen Cloud Printer
User Guide

Printer Profile

1. Boor Cover

2. Door Cover Button
   It is used to open the door cover and install/replace the printing roll paper. Press the door cover button and the door cover will pop open atomically.

3. Power Button
   Used for controlling the printer power; Press ” to turn on me printer, and press “No ID” to turn off the printer.

4. Paper Feed Button
   Long press the paper feed button to start blank paper feed, and release to stop paper feed.

5. Volume Adjustment Button ” “means volume up„ ” “means volume down.

6. Abnormality Indicator
   The red light is on, indicating that the printer is snort of paper, blocked with paper or with abnormal voltage. The red light flashes, indicating that the print head is overheated. The red light goes out, indicating that the printer is normal.

7. Network Indicator
   The blue light is on, indicating that the device is connected to the server. The blue light goes out, indicating that the device is disconnected from the server.

8. Power Indicator
   The green light is on, indicating the startup stile; The green lig I goes off, indicating the shutdown state.

9. Reminder Indicator
   The white light flashes, indicating that there is paper to be taken away or the paper is blocked. The white light is on, indicating that the paper roll is about to run out (only the sensor with paper will be equipped with this function); The white light goes out, indicating that there is no reminder.

10. Cash Box Port
    Connect the cash box and drive the cash box to unlock. This equipment only supports external 24V/lA cash box. Please pay attention to the electrical performance parameters of the cash box. When connecting the cash oox, ensure that it is shut down.

11. USB Port
    Connect POS machines and other equipment to realize USB printing; Ensure that the printer is shut down when connecting the data cable.

12. DC Power Pon
    Connect 24V/2.5A DC to supply power to the printer When connecting the power cord, ensure that the printer power button is in the off position

13. Lan Network Pon
    Connect the LAN to complete the printing of issued orders from other devices in the LAN; Connect to the WAN to complete the printing of orders issued in the cloud.

14. Pairing Button
    Long press for more than 3 seconds to enter the network pairing state. Double- clic< to execute the network self-inspection program and print the network detection report.

Paper Loading Instruction

1. Press the door cover button to open the printer flip cover.
2. Place the printer roll in the direction shown in the figure.
3. Cover the printer flip cover Note: When printing blank, please make sure that the paper roll is installed in the correct direction)

Common Problems & Troubleshooting

In case of printer failure, please refer to this chapter for corresponding treatment. If the problem still cannot be solved, please contact the distributor or manufacturer.

to power
The printer power button is not turned on| Turn on the printer power button
Power cord damage| Replace the power cord
Circuit board damage| Contact dealer or manufacturer
Abnormality indicator is on| The printing paper is out of use.| Instal new paper rol
Abnormality indicator is on: Voice broadcast:
Printer voltage is too high, please check
Printer voltage is too low, please check| Abnormal input voltage| Turn off the printer and check the input voltage
Abnormality indicator flashes| Print head overheating| Wait until the print head cools to recover
Paper blocked| Open the upper cover, check the paper outlet and remove the blocked paper.
The network indicator is not on| Device disconnected from the server| Double- click the pairing button to print the network self-inspection page and check according to the self-inspection report.
The printed content is not clear or tainted.| Print head damaged| Replace printer core.
Dirty print head or paper feed stick| Clean print head or paper feed stick.
Print out a blank page| Printing paper consumables are reversed.| Refer to the prompt to place consumables.
Print out a blank page| Paper blocked| Check whether the paper roll is loaded correctly.

Note: When cleaning the print head or paper feed rubber roller, do not scratch the print head and rubber stick with hard objects (such as tweezers); In order to improve the service life of the print head, it is recommended to clean the print head and rubber stick every month. Please use cotton swabs dipped in anhydrous alcohol to gently wipe the print head heating sheet during cleaning.

Basic Specs

multi-country codes
Custom Character| Support
Out of Paper Sensor| Out of paper
Cover flip Sensor| Cover flip detection
Paper Blockage Sensor| Printing paper blockage detection
Paper Exhaustion Sensor| Paper exhaustion detection (optional)
Paper Pick-Up Sensor| Printed paper pick-up detection
Temperature Sensor| Overheat detection & protection
Black Label Sensor| Black label printing paper Detection
Power Indicator| Green
Network Indicator| Blue
Abnormality Indicator| Red
Reminder Indicator| White
(4G (NT312 and NT313 models only)| GSM/TD-SCDMA/UMTS TDD-LTE/FDD-LTE
---|---
WiFi (NT31 1 and NT312 models only)| IEEE 802.11 b/g/n 2.4G
BT (NT311 and NT312 models only)| BT4.2 BLE 2.4GHz
Speaker Power| 3W
Speaker Volume| 105 dB
Power Supply Input| DC 24V/2.5A
Cash Drawer Port| RJ 12 24V/ 1 A
USB Port| TYPE-C USB2.0
Lan Port| RJ45 Max. 100 Mbps
Paper Type| Thermal receipt paper
Paper Width| 80/58 mm (58 mm paper bin is required)
Paper Thickness| 0.075 – 0.008 mm
Till Roll OD| Max. 080 mm
Paper Cutting Method| Automatic Paper Cutting: Full Cutting/Half Cutting Mode
Till Roll Loading Method| Easy-loading structure with the upturning cover
Dimensions| 130x130x130 mm
Print Instruction| ESC/POS
Protection Level| IP52
Working Environment| Temperature: 0°C to 45°C Humidity: 30% to 85%
Storage Environment| Temperature: -20°C to 60°C Humidity: 10% – 90%

Precaution

Security Warning

• Please insert the AC plug into the AC socket corresponding to the identification input on the printer;
• It is strictly prohibited to use it in the presence of any potentially explosive gas.
• Non-professionals should not disassemble the printer at will to avoid danger.
• This is a Class A product. In the living environment, this product may cause radio interference. In this case, the user may be required to take practical measures against interference.

Important Safety Instructions

• Avoid installation or use during lightning, otherwise there is a risk of lightning strike;
• When you find abnormal smell, overheating or smoke, please cut off the power supply immediately.
• The paper tearing knife is sharp, please do not touch it!
• Avoid using in humid environment; Avoid using in dusty or inflammable and explosive occasions.

Recommendations

• Do not use it near water or humid environment to prevent liquid from falling into the terminal.
• Do not use in extremely cold and hot environments, such as cigarettes close to fire sources or ignited;
• Try to use it in a clean and dust-free environment to prevent small items from falling into the terminal.
• Do not use in the vicinity of medical equipment without permission.
  Statement The Company is not responsible for the following situations: Damage caused by use and maintenance not under the conditions described in this Guide; Damage or problems caused by options or consumables (not the original products or approved products provided by the Company). (the user has no right to modify or change the product without the consent of the Company)

Disclaimer
Due to the update of the product, some details of this Guide may not be in conformity with the product. Please refer to the actual product. The right to interpret this Guide belongs to the Company. We reserve the right to amend this Guide without prior notice.
Usage Scenarios
It is mainly used in such commercial scenarios as food delivery, scan-to- order, and order broadcasting. Target customers: restaurants, bakeries, retail stores. Available functions: order printing, order and payment information broadcasting.

Circuit board
assembly| X| O| O| O| O| O
Print head
assembly| O| O| O| O| O| O
Structural part| O| O| O| O| O| O
Package| O| O| O| O| O| O

O: indicates that the content of the toxic and hazardous substance in all homogeneous materials of the component is below the limit specified in SJ/T 11363-2006.
X: indicates that the content of the toxic and hazardous substance in at least one homogeneous material of the component exceeds the limit stipulated in SJ/T 11363-2006. However, as for the reason, because there is no mature and replaceable technology in the industry at present.
The products that have reached or exceeded environmental protection service life should be recycled and reused according to the Regulations on Control and Manage-ment of Electronic Information Products, and should not be discarded randomly.

FCC Statement
Please take attention that Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference, and
• This device must accept any interference received, including interference that may cause undesired operation.

FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

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