Matterport Pro3 3D Camera User Guide

Matterport Pro3 3D Camera

Product Information

The Pro3 camera is a device designed for capturing 3D models of spaces. It comes with a magnetic lens cap, camera lens, battery, tripod mount, tripod, power button, display, LiDAR mirror, tripod mount socket, and a battery compartment. The camera’s rotational axis is aligned with the lens, not the center of the camera, which provides optimal capture when mounted correctly. The camera is Class 1 Laser compliant and contains Wi-Fi and Bluetooth capabilities.

Product Usage Instructions

1. Set up the tripod to a height of 4.5 feet (1.37 meters).
2. Screw the tripod mount tightly onto the center column of the tripod base.
3. Remove the Pro3 camera from its case by gently pulling the red tab and lifting it from the bottom of the camera.
4. Insert the battery by placing the camera on its side on a flat surface. Align the pins on the battery with the pins within the battery compartment and snap into place.
5. Mount the Pro3 camera on the tripod by opening the clamp on the side of the tripod mount. Align the tripod mount socket on the bottom of the camera with the top of the tripod column and lower the camera into place. Hold the top of the camera steady as you close the clamp to secure it.
6. Power up by pressing and holding the power button (~2 seconds) on the rear panel of the camera, beneath the display screen. Remove the magnetic lens cap.
7. Download the Matterport app for your iOS or Android device to start using Pro3.
8. Once the camera is done booting, the “Ready to Pair” symbol will appear on the camera display.
9. Make sure Bluetooth is turned on within your device settings and that the Matterport app has permission to use it.
10. In the app, open an existing job or start a new one. Tap the source selector button and select Matterport Pro3 to connect to your camera. If you don’t have Bluetooth enabled, you can manually connect to your camera’s Wi-Fi network (which will appear as its serial number located on the bottom panel of your Pro3) through your device settings.
11. When your camera and device are connected, the “Connected” symbol will appear (and time out to the “Ready to Scan” symbol) on the display screen of your Pro3. Additionally, Matterport Pro3 will appear above the camera button within the app.

For troubleshooting and video tutorials and FAQs, visit matterport.com/pro3-help.

Camera Components

• A Magnetic Lens Cap
• B Camera Lens
• C Battery
• D Tripod Mount
• E Tripod
• F Power Button
• G Display
• H LiDAR Mirror
• I Tripod Mount Socket
• J Battery Compartment

Setup

1. Set up tripod.
   Adjust height to 4.5 feet (1.37 meters).

2. Attach tripod mount.
   Screw tightly onto the center column of the tripod base.

3. Remove Pro3 from case.
   Gently pull the red tab, and lift from the bottom of the camera.

4. Insert battery
    the camera on its side on a flat surface. Align the pins on the battery with the pins within the battery compartment and snap into place.

5. Mount Pro3 on tripod.
   Open the clamp on the side of the tripod mount. Align the tripod mount socket on the bottom of the camera with the top of the tripod column, and lower the camera into place. Keep one hand on the top of the camera to hold it steady as you close the clamp to secure it.
   The camera’s rotational axis is aligned with the lens, not the center of the camera. Designed for optimal capture, this unique profile is stable and secure when properly mounted as detailed above.

6. POWER UP
   Press and hold the power button (~2 seconds) on the rear panel of the camera, beneath the display screen. Remove the magnetic lens cap.

Get Connected

1. Get the app.
   Download the Matterport app for your iOS or Android device to start using Pro3.

2. Confirm camera readiness.
   Once the camera is done booting, the Ready to Pair symbol will appear on the camera display.

3. Enable Bluetooth.
   Make sure Bluetooth is turned on within your device settings and that the Matterport app has permission to use it.

4. Open the Matterport app.
   In the app, open an existing job or start a new one by tapping the button. Then tap the source selector button and select Matterport Pro3 to connect to your camera. If you don’t have Bluetooth enabled, you can manually connect to your camera’s Wi-Fi network (which will appear as its serial number located on the bottom panel of your Pro3) through your device settings.

5. Check connection.
   When your camera and device are connected, the Connected symbol will appear (and time out to the Ready to Scan symbol) on the display screen of your Pro3. Additionally, Matterport Pro3 will appear above the camera button within the app.

Support
To troubleshoot and see video tutorials and FAQs, visit matterport.com/pro3-help

Camera Display Guide

• Connected Indicates the camera is connected to Wi-Fi.
• Ready to Scan Indicates the camera is ready for rapid scanning from point to point.
• Scanning Green line indicates scan progress as the camera rotates.
• Ready to Move Once a scan is complete, this indicates the camera is ready to move to the next scan point.
• Error Status Check the Matterport app or visit go.mp/pro3 to look up the error code on the screen.

Battery Status
When the camera is off, tap the power button to check the battery level without booting up the camera.

Care and Storage

Transporting Your Camera
The Matterport Pro3 Camera is sensitive and carefully calibrated. Always transport your camera in a padded carrying bag or case and handle with care. If traveling by air, we recommend keeping the camera in your carry-on luggage.

Lens Care
Treat your Pro3 Camera lens as you would DSLR lenses. To remove fingerprints, use camera lens cleaner and a microfiber cloth. Always clean by first dusting the lens, then applying cleaner to  the cloth (not directly to the lens). The spinning mirror requires the same care.

Storage and Temperature
Do not use or leave your Pro3 at very high temperatures. The battery performance will be degraded and its service life will be decreased. The camera should be stored at room temperature with the battery removed.

Safety Precautions

Stability
Always ensure that the camera is operated correctly on a flat and stable surface. Personal injury or camera damage may result if your Pro3 overturns.

General Use
Do not open or disassemble the camera. The camera contains no user- serviceable parts inside. Only use equipment and accessories recommended by Matterport, and follow the setup instructions in this guide.

Rotating Mirror
The rotating mirror spins at high speeds both during a scan and for a short period after. For your personal protection and to avoid damage to your Pro3, keep hands, hair, or any other objects at a safe distance from the mirror unit while it’s rotating.

• Conforms to IEC 60825-1:2014
• Conforms to CAN/CSA E60825-1
• Caution – use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference; and
2. This device must accept any interference received, including interference that may cause undesired operation.

FCC Radiation Exposure Statement
This product complies with the US portable RF exposure limit set forth for an uncontrolled environment and is safe for intended operation as described in this manual. Further RF exposure reduction can be achieved if the product is kept as far as possible from the user body or is set to a lower output power if such function is available.

ISED (Canada) Statement
This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions:

1. This device may not cause interference; and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Radiation Exposure Statement
The product complies with the Canada portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The minimum separation distance for portable use is limited to 15mm assuming use of an antenna with 2 dBi of gain. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available.

CE Statement

This device complies with the essential requirements of the 2014/53/EU Radio Equipment Directive (RED). The following test methods have been applied in order to prove the presumption of conformity with the essential requirements of the 2014/53/EU

Radio Equipment Directive (RED)

• EN 62368-1:2014/A11:2017 Safety requirements for audio/video, information, and technology equipment
• EN 300 328 v2.2.2 (2019-07) Electromagnetic compatibility and Radio Spectrum Matters (ERM); Wideband Transmission systems; Data transmission equipment operating in the 2,4 GHz ISM band and using spread spectrum modulation techniques; Harmonized EN covering essential requirements under article 3.2 of the R&TTE Directive
• EN 62311:2008 | EN 50665:2017 | EN 50385:2017 RF exposure
• EN 301 489-1 v2.2.0 (2017-03) Electromagnetic compatibility and Radio Spectrum Matters (ERM);

ElectroMagnetic Compatibility (EMC)
the standard for radio equipment and services; Part 1: Common technical requirements

• EN 301 489-17 V3.2.0 (2017-03) Electromagnetic compatibility and Radio spectrum Matters (ERM);

ElectroMagnetic Compatibility (EMC )
standard for radio equipment and services; Part 17: Specific conditions for 2,4 GHz wideband transmission systems and 5 GHz high performance RLAN equipment

• EN 301 893 V2.1.1 (2017-05) Electromagnetic compatibility and Radio spectrum Matters (ERM); Broadband Radio Access Networks (BRAN); Specific conditions for 5 GHz high-performance RLAN equipment
• EU 2015/863 (RoHS 3) Declaration of Compliance – EU Directive 2015/863; Reduction of Hazardous Substances (RoHS)

This device is a 2.4 GHz wideband transmission system (transceiver), intended for use in all EU member states and EFTA countries, except in France and Italy where restrictive use applies.

In Italy, the end-user should apply for a license from the national spectrum authorities in order to obtain authorization to use the device for setting up outdoor radio links and/ or for supplying public access to telecommunications and/or network services.

This device may not be used for setting up outdoor radio links in France and in some areas the RF output power may be limited to 10 mW EIRP in the frequency range of 2454 – 2483.5 MHz. For detailed information, the end-user should contact the national spectrum authority in France.

Hereby, Matterport, Inc. declares that the radio equipment type Pro3 is in compliance with Directive 2014/53/EU.

Importer: Matterport B.V Address: Siriusdreef 17, – 27, 2132WT Hoofddorp

References

• Support Community

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