BARCO HDX Series FLEX DLP Projector User Manual

HDX Series FLEX DLP Projector
User Manual

Barco Standard Warranty (Warranty Document)

This Warranty document supplements the Barco Terms and Conditions of Sale [TnC English]. In case of any contradiction or inconsistency, the latter will prevail.
Who is covered?
This warranty is granted to end users operating a Barco product for their own use and not for the purposes of a commercial resale.
What is covered / For how long?
Barco warrants that its products, when delivered in new condition, in original packaging, sold directly or through a Barco authorized partner and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. The warranty shall apply only to the extent that the products or any parts thereof have been installed and serviced by skilled personnel certified by Barco.
The Warranty shall only apply if the mandatory preventive maintenance actions as described in the technical documentation have been executed.
Warranty starts on the shipment date of products or the date of delivery of the software activation key, as relevant. If Barco is responsible for onsite acceptance (OSAT), warranty starts upon sign off of OSAT or when product is taken into use, whatever starts first.
The warranty period and warranty entitlements are stated in the warranty rider below.
For software, repairs and purchased spare parts 3 months warranty apply, unless specified otherwise in the warranty rider below. Any third-party product or any part thereof which Barco merely resells with its products or services is subject to the original manufacturer’s warranty unless specified otherwise in the warranty rider.
What is not covered?
The warranty does not apply to consumables (lamps, liquids, filters, reflectors, fans, pumps, batteries, hard disks, etc…) unless explicitly stated otherwise. This warranty does not cover defects resulting from improper or unreasonable use or maintenance, failure to follow operating instructions as mentioned in the technical documentation.
This warranty does not cover defects resulting from accident, unauthorized alteration or modification of the original condition, or product being connected to or used in combination with other equipment, products or systems (hardware and/or software) not compatible with the product or not respecting the installation requirements as defined in the installation manual or user manual (such as high temperatures, humidity, dust, power surges or incorrect voltage supply…).
The warranty does not cover cosmetic damages (scratches, dents, cracks, …), which have not been claimed within 8 days of the delivery of the goods.
In no event shall Barco be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause or event out of Barco’s control, use or operation of the product prior to acceptance, any act or negligence of customer or any third party, or any phenomena inherent to the technology used such as image retention, burn-in, vibrations, etc…
The warranty is void if serial numbers, warning labels or original seals are removed, changed or tampered with.
What we will do:
During the warranty period, Barco will, at its sole discretion, repair (at Barco’s own or at a Barco certified service center) or replace (using new or refurbished replacement parts) any defect within a reasonable period of time and free of charge. The replaced product, parts and/or components shall become the property of Barco and shall, at our request, be returned to Barco, otherwise invoiced.
Upon request of the customer Barco can send a service engineer onsite to repair the product. The travel time and the travel and living expenses of the service engineer shall be payable by the customer in accordance with Barco’s then applicable rates and procedures.
What we will not do:
Pay shipping, insurance or transportation charges from you to us (Barco’s own or a Barco certified service center), or pay any import fees, duties and taxes.
What you must do to obtain the Standard warranty service:
Return the product or part using the following procedures:
(i) Contact your Barco partner or Barco help desk in your country/region (visit Barco.com/ support) for specific return and shipping information.
(ii) Label and ship the product to the address provided by Barco in your country/region. You shall pack the products correctly in the original packaging so as to protect them from transport damage.
(iii) Place the necessary return material authorization number (RMA number) prominently on the outside of the box. Shipments not bearing a RMA number will be refused.
Please ensure that a backup of any customized data or configurations is made prior to returning the product for repair/replacement. During the repair or replacement process products are reset to their factory configurations and all customized data and configurations will be lost.
Other conditions:
The remedies specified in this warranty document shall constitute customer’s sole and exclusive remedy and Barco’s sole and exclusive liability for Barco’s breach of the warranty hereunder.
BARCO PRODUCT SPECIFIC TERMS AND CONDITIONS OF STANDARD WARRANTY (Warranty Rider)
This Warranty Rider supplements the Barco Terms and Conditions of Sale [TnC English] and Warranty Document. In case of any contradiction or inconsistency, the Warranty Rider will prevail. This Warranty Rider supersedes the previous versions thereof.
1. Projectors

TAT(1); help desk business hours(2). Advance exchange of loaner unit, next business day express shipment(4).
RLM W6/8/12 + Lenses| 36 months
RLM W14 + Lenses| 36 months| Return to factory for repair, 10 business days TAT(1); help desk business hours(2).
Present-P Series + Lenses| 36 months for lamp- based projectors
36 months or 12 000 hours on the laser source(5) for laser- based projectors|

Return to factory for repair, 10 business days TAT(1); help desk business hours(2). Advance exchange of loan unit, next business day express shipment(4). (EU) Advance exchange of swap unit, next business day express shipment(4); help desk business hours(2). (US)
Return to factory for repair, 3 business days TAT(1). (CN)
For early failures (Europe/US: first month of use, China: 15 days of use): new swap unit, next business day express shipment.

Present-M Series + Lenses| 36 months
Present-C Series + Lenses| 36 months
F40/70/400 Series + lenses| Sold before April 2022: 36 months
Sold from April 2022: 60 months| Return to factory for repair, 10 business days TAT(1); help desk business hours(2).
For detailed warranty conditions, see Media & Assets – Service Documents on F series product pages on www.barco.com.(6)
F50/80/90 Series + lenses| 36 months| Return to factory for repair, 10 business days TAT(1)( ) ; help desk business hours(2).
For detailed warranty conditions, see Media & Assets – Service Documents on F series product pages on www.barco.com.(6)
G series + lenses| 36 months or 20.000 hours runtime| Advance swap of full projector, next business day economy shipment(3); help desk business hours(2)

iQ series + lenses

| 36 months or 20.000 hours, whichever occurs First (9)| Return to factory for repair, 10 business days TAT(1) , help desk business hours(2). Advance exchange of loan unit, next business day express shipment(4).

RLM, CLM and Present lamp house Warranty is limited to 120 calendar days after date of invoice or 500 hours runtime, whichever comes first.
F Series lamp Warranty is limited to 90 calendar days after date of invoice or 500 hours runtime, whichever comes first..

TAT(1); help desk business hours(2).
HDF-W30LP + Lenses| 36 months| Advance exchange of parts, next business day economy shipment(3); help desk business hours(2). For detailed warranty conditions, see Media & Assets – Service Documents on the HDF-W30LP product pages on www.barco.com.

UDX Series + Lenses

|

36 months

| Advance exchange of parts, next business day economy shipment(3); help desk business hours(2). For detailed warranty conditions, see Media & Assets – Service Documents on the UDX product pages on www.barco.com.(6)
UDM Series+Lenses| 36 months| Advance exchange of parts, next business day economy shipment(3); help desk business hours(2). For detailed warranty conditions, see Media & Assets – Service Documents on the UDM product pages on www.barco.com.(6)
XDM + Lenses| 36 months| Advance exchange of parts, next business day economy shipment(3); help desk business hours(2). For detailed warranty conditions, see Media & Assets – Service Documents on the XDM product pages on www.barco.com.(6)
XDX + Lenses| 36 months| Advance exchange of parts, next business day economy shipment(3); help desk business hours(2). For detailed warranty conditions, see Media & Assets – Service Documents on the XDX product pages on www.barco.com.(6)
XDL series + Lenses| 24 months| Advance exchange of parts, next business day economy shipment(3); help desk business hours(2). Included (material only) are the chiller main pump, DMD cooling module and compressor at the planned replacement interval as detailed in the Service Manual. For detailed warranty conditions, see the Media & Assets – Service Documents on the XDL product pages on www.barco.com
FLM Series + Lenses| 24 months| Advance exchange of parts, next business day economy shipment(3), help desk business hours(2)

XLM Series + Lenses| 24 months
HDX Series + Lenses| Sold before Aug 2015: 24 months Sold from Aug 2015: 36 months
HDF Series + Lenses
HDQ Series + Lenses
Galaxy-series| 24 months
Wi-Fi Module, 3D Input Module, GSM Module| 24 months
MMS| 12 months| Return to factory for repair, 15 business days TAT(1); help desk business hours(2).

Lamp Warranty on Large Venue projectors in case the failing Lamp House is returned to Seller for refurbishment: the lamp is replaced at a cost which is proportional to the consumed part of the Warranted lamp lifetime. Detailed information is available under the ‘Manuals and Documentation’ of the specific projector on www.barco.com.
Lamp Warranty on Large Venue projectors in case Buyer refurbishes the Lamp House by means of the Lamp Refurbishment Kit and a lamp purchased from Seller (only allowed if Buyer has been certified through Seller’s lamp refurbishment training): 90 calendar days from date of Shipment from Seller.
The Infitec 3D kit Warranty is always 12 months from shipment, even if it is installed in the projector in the factory.

repair, 10 business days TAT(1); help desk business hours(2).
Apollo 20, Athena, Prometheus I/II, Wodan, Zeus, Freya| Advance exchange of parts, next business day economy shipment(3); help desk business hours(2).
Prometheus III, Thor, Thor+

Lamp warranty covers failure to ignite, lamp explosion, light output dropping below 50% and flicker in excess of 6% during the warranted lifetime. The warranted lifetime is specified in https://www.barco.com/en/mybarco/mysupport /digital-cinema/lamps-overview
Projector lenses bought separately are subjected to the same warranty conditions as the projector where they are used for. Image Processing Products

All Image Processing Products (E2, FSN, DCS, PDS, Encore, MatrixPro-II, ImagePro-3G,
ImagePro-II, BlendPro-II,
ScreenPro-II, PresentationPRO, PresentationPRO-II)| 36 months| Return to factory for repair, 10 days TAT(1); help desk business hours(2).
ECU, MCM-series| 24 months| Advance exchange of parts, next business day economy shipment(3); help desk business hours(2).

2. Wireless collaboration – ClickShare and wePresent

economy shipment (3) ; help desk business hours(2) . If a repair or replacement is not commercially reasonable, Barco may opt to credit or refund the amount paid to Barco for the defective product. The warranty period includes a 3 months extension for distributors to take into account the time lapse between the shipment by Barco and the onward delivery so as to ensure a minimum 36 months warranty period for the end user.
CSM-1 Set| 39 months
ClickShare Link| 39 months
ClickShare Button| 39 months
ClickShare Tray| 39 months
CS-100| 39 months
CS-100 Huddle| 39 months
CSE-200| 39 months
CSE-200+| 39 months
CSE-800| 39 months
XMS-110| 39 months
WHE-100 (SharePod)| 27 months
WiPG-1600| 39 months
WiPG-1000P| 39 months
WiPG-1000S| 39 months
WiPG-2000S| 39 months
WiCS-2100| 39 months
WiPG-1600W| 39 months
CX-20| 12 months| Exchange with functional equivalent, next business day economy shipment (3) ; help desk business hours(2) . If a repair or replacement is not commercially reasonable,
CX-30| 12 months| Barco may opt to credit or refund the amount paid to Barco for the defective product. The 1 year warranty period starts at the point of activation or at 9 months after shipment, whichever comes first. Activation of the product is done by connecting the device to the internet and connecting to the auto-update servers when starting up the unit for the first use. Details on the location and network requirements to reach these servers can be found in the ClickShare Network Deployment Guide.
CX-50| 12 months
C-5| 12 months
C-10| 12 months

3. LED-lit projection cubes

shipment(3); help desk business hours(2).
All versions of M-series and their upgrades, coming with Display Port input, must be registered at the Barco registration portal.
The warranty for those versions starts on the date of registration or 9 months after shipment by the Seller, whichever comes first.
M-series| 24 months
OSV-series| 24 months
Upgrade kits towards LED| 24 months

4. Laser-lit projection cubes

shipment(3); help desk business hours(2).
All versions of ODL and Laser upgrades, coming with Display Port input, must be registered at the Barco registration portal.
The warranty for those versions starts on the date of registration or 9 months after shipment by the Seller, whichever comes first.
ODL series| 24 months
EVD-721 LB| 24 months
Upgrade kits towards Laser| 24 months

5. LCD

best effort economy shipment (3) ; help desk business hours(2) . The warranty starts on the date of registration or 9 months after shipment by the Seller, whichever comes first.
KVD-B series| 36 months
LVD-B-series| 36 months
KVD-C series| 36 months
LVD-C series| 36 months

Barco Mounting Structure

The final pixel to pixel gap between two adjacent screens depends on the adjustment performance of the mounting structure used and on the size of the video-wall. The possibility of damaging a panel during the installation is also highly dependent on the type of mounting structure used. In order to achieve best in class pixel to pixel gap and minimize the risk to damage a panel during the installation BARCO strongly advises to use BARCO mounting structure or another mounting structure that is also available for sales at Barco.
UniSee always comes with a Barco mounting structure that prevents damage to the mechanical components during the installation and uses the power of gravity to automatically align panels guaranteeing the best possible alignment in function of the tolerances and the size of the wall. An installer must follow the dedicated training before attempting any configuration or installation. Before unpacking the LCM, you must run the “LCM DOA test” using the test script supplied with the LCM to detect certain damages (including mechanical damage, broken glass, glass cracks, horizontal or vertical line defects). If the test reveals any damages, you must report them immediately and leave the LCM in its original packaging. Any damage which the “LCM DOA test” can detect, but reported after the blue package seal is broken, is not covered by the warranty.
Light Leakage
If Light leakage observed, and it does not meet BARCO specifications please refer to the user manual for coverage.

Aging of LCD-displays

LCD-displays displays may suffer from age-related defects inherent to LCD technology.
Such defects include, but are not limited to:
Image retention, image sticking
After presenting a still image for a longer period of time, this image and specifically the contours of this image might still be visible as pale shades after screen content changed.
Black mura, dark clouding
Larger areas of the display show dark shades or dark clouds, most prominently visible when presenting a white image all over the screen. Such defects are excluded from the warranty.
6. Controllers

best effort economy shipment (3) ; help desk business hours(2) .
UniSee Present (UPW)| 24 months
Transform C| 24 months| Advance exchange of parts, next business day economy shipment(3); help desk business hours(2). Note that only the controller hardware is subject to the warranty entitlements mentioned in this table. All Barco proprietary controller software is always subject to the software warranty entitlements, stipulated under point ‘11. Barco application software’. All third-party software installed on the controllers is subject to the warranty entitlements of that respective software.
Transform N SD| 24 months
Transform N| 24 months
Transform XDS| 24 months
Transform ECU| 24 months
Workstation Mini| 24 months
NG-X11 Display Controller| 24 months
Enterprise Virtual Matrix| 24 months
NRC-series| 36 months| Exchange with functional equivalent, next business day economy shipment(3); help desk business hours(2).

7. Encoders/decoders

shipment(3); help desk business hours(2).
NGS-D220| 24 months
NGS-D320| 24 months

8. LED products

repair, help desk business hours(2)
X-series incl. NM-100/NP-100| Sold before 2017:
12 months
Sold from 2017:
36 months| Return to factory for repair, help desk business hours(2) for the LED modules Advance exchange of parts, next business day economy shipment(3); help desk business hours(2) for all other material
XT-series* incl. NM-100/NP-100| 36 months| Return to factory for repair, help desk business hours(2) for the LED modules Advance exchange of parts, next business day economy shipment(3); help desk business hours(2) for all other material
R-series incl. NM-100/NP-100| 12 months| Advance exchange of parts, next business day economy shipment(3); help desk business hours(2).
IEX series| 12 months| Return to Barco for repair, help desk business hours(2) for the LED modules
A set of spare parts is provided with the original delivery, calculated to cover all needs during warranty period.
TruePix series incl INP100| 36 months| Return to factory for repair, help desk business hours(2) for the LED modules Advance exchange of parts, next business day economy shipment(3); help desk business hours(2) for all other material) .
The warranty starts on the date of product-registration or 9 months after shipment by the Seller, whichever comes first.
NT series incl INP100| 36 months| Return to factory for repair, help desk business hours(2) for the LED modules Advance exchange of parts, next business day economy shipment(3); help desk business hours(2) for all other material) .
The warranty starts on the date of product-registration or 9 months after shipment by the Seller, whichever comes first.
Infinipix software suite| 60 days| Bug fixing

– LED tiles or modules must be shipped in Barco’s dedicated packaging; any damage caused by not shipping in this packaging will be considered damage due to inappropriate use.
– The LED tiles must be unpacked under supervision of the Barco Customer Support Engineer attending the installation process, unless the Installation Guidance service has been expressly waived by Barco.
– All LED tiles or modules must be inspected for mechanical damage prior to unpacking. In case of mechanical damage, pictures of the material must be provided before the damaged material can be accepted as Dead On Arrival (DOA).
– TruePix modules come with a DOA-test
All TruePix modules must run through the DOA-test-sequence before unpacking. The test-sequence allows to check for transportation damages, dead pixels or other defects before taking the module out of the box. If the test reveals any damages, this must be reported immediately. The module shall be kept in its packaging with the seal unbroken. Any damage which the LED-DOA-test can detect, but reported after the package seal is broken, is not covered by the warranty.
9. Barco application software

fixing

10. Diffusive rear projection screens (Including Coated Screen V2)

Best Effort Basis; , help desk business hours(2)
Rigid Acrylic screen
Semi-Rigid screen
RigiFlex screen

Footnotes:

1. Return-to-Factory (RTF) (10 TAT; Economy shipment)
   Provides repair of covered failed hardware parts. If Barco or Barco’s partner technical support determines that there is a hardware part failure or an obvious malfunction and provides a return material authorization (RMA) number, customer can return the part to Barco’s designated service centre. Once received, Barco or Barco’s Certified Service Centre will repair the product or part with a turnaround time (TAT) of 10 business days, starting from reception day at service center till shipment notification. The repaired or a replacement part will be returned with economy shipment. Customer will pay for the shipment to Barco, while Barco will pay for the shipment back to the customer.

2. Help desk business hours
   Provides phone, mail or e-support access to technical support engineers who assist in solving issues. Phone support is available during predefined hours (as defined on the Barco web site) in the designated support centres’ local time Monday to Friday, excluding national and local holidays observed by Barco.

3. Advance Exchange (Next Business Day Economy shipment)
   Provides replacement of covered failed hardware parts. If technical phone support determines that there is a hardware part failure or an obvious malfunction and provides a return material authorization (RMA) number, a replacement part will be dispatched on the next business day with economy shipment. It may take several days to reach you. Customs delays may further affect the actual delivery time in certain regions. Once you receive the part, you will be required to return the failed part to Barco within 15 calendar days. Customer will pay for the shipment to Barco, while Barco will pay for the shipment back to the customer.

4. Advance Exchange (Next Business Day Express shipment)
   Provides replacement of covered failed hardware parts. If technical phone support determines that there is a hardware part failure or an obvious malfunction and provides a return material authorization (RMA) number, a replacement part will be dispatched on the next business day with express shipment. Customs delays may further affect the actual delivery time in certain regions. Once you receive the part, you will be required to return the failed part to Barco within 15 calendar days. Customer will pay for the shipment to Barco, while Barco will pay for the shipment back to the customer.

5. Normal light output decrease is excluded. Typically 50% of the initial light output can be expected after 12.000 hrs . Environmental conditions may shorten the lifetime of the light source. The warranty on the laser source is 36 months or 12.000hrs runtime, whichever comes first; all other parts: 36 months.

6. Normal light output decrease is excluded. Typically, 50% of the initial light output can be expected after 20.000 hrs. Environmental conditions may shorten the lifetime of the light source. The warranty on the laser source is 36 months or 20.000hrs runtime, whichever comes first; all other parts: 36 months.

7. Advance Exchange (best effort delivery economy shipment)
   Provides replacement of covered failed hardware parts. If technical phone support determines that there is a hardware part failure or an obvious malfunction and provides a return material authorization (RMA) number, a replacement part will be dispatched on a best effort basis with economy shipment. Customs delays may further affect the actual delivery time in certain regions. Once you receive the part, you will be required to return the failed part to Barco within 15 calendar days. Customer will pay for the shipment to Barco, while Barco will pay for the shipment back to the customer.

8. Exchange of parts after reception of defective part (best effort delivery economy shipment)
   Provides replacement of covered failed hardware parts. If technical phone support determines that there is a hardware part failure or an obvious malfunction and provides a return material authorization (RMA) number, the defective part can be sent to Barco’s designated service center in proper packaging. Upon reception of the defective part, a replacement part will be dispatched on a best effort basis with economy shipment. Customs clearance can delay the delivery in certain regions.

9. Normal light output decrease is excluded. Typically, 50% of the initial light output can be expected after 10.000 hrs. Environmental conditions may shorten the lifetime of the light source

Doc no.: LRC-TE-0057
Version:67
P 8 / 8
Uncontrolled if printed.
Validate on www.barco.com before use!
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References

• Inspired sight and sharing solutions - Barco
• Inspired sight and sharing solutions - Barco
• Inspired sight and sharing solutions - Barco
• Terms and conditions | Barco
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