NAPOLEON NEFS32-5019W Cara Elite Wallmount Electric Fireplace Instruction Manual

NAPOLEON NEFS32-5019W Cara Elite Wallmount Electric Fireplace

Product Information

The NEFP32-5019W-IOT is a wall-mounted electric fireplace from Napoleon. It has multiple product codes, and it is certified to the Canadian and American National Standards: CSA 22.2 NO. 46 / UL 212020272181. The fireplace comes with a remote control that requires button batteries which may be hazardous to young children.
The appliance should be used for indoor purposes only, and it is not suitable for installation in a bathroom or bedroom.

Safety Information

The user manual includes several warnings related to the potential hazard of fire or explosion. Users should not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. The user manual also includes a warning regarding the use of button batteries that are hazardous to young children, especially when swallowed.

Installation Information

The user manual provides detailed installation instructions and information about the minimum clearance to combustibles, minimum mantel clearances, and grounding the appliance. The installation instructions also include information about wiring the appliance and installing it onto the wall.

Operating Instructions

Operating the fireplace involves using the operating control panel or the remote control. The user manual provides instructions on using both methods. Additionally, the manual includes instructions on how to install the remote control batteries, install optional crystal embers, and optional birch wood logs. The user manual also includes information on connecting to the Napoleon Connectivity app and using it to control the appliance.

Product Usage Instructions

Before using the appliance, carefully read through the user manual and follow all instructions for installation, operation, and maintenance. To use the NEFP32-5019W-IOT electric fireplace:

1. Ensure that the appliance is properly installed and grounded.
2. Unpack and test the appliance to ensure it is functioning correctly.
3. Insert button batteries into the remote control, following the instructions provided in the user manual.
4. Turn on the fireplace using the operating control panel or th remote control.
5. To adjust the heat, use the heat setting on the remote control or the operating control panel.
6. To adjust the flame and ember bed settings, use the corresponding settings on the remote control or operating control panel.
7. To connect to the Napoleon Connectivity app, follow the instructions provided in the user manual. Once connected, use the app to control the appliance, adjust settings, and view weather display information.
8. When finished using the appliance, turn it off using the operating control panel or remote control.

It is important to follow all instructions for safe usage and maintenance of the NEFP32-5019W-IOT electric fireplace. If you have any questions or concerns, consult the user manual or contact Napoleon customer service for assistance.

WARNING

• If equipped with a heater, this appliance can be hot when operated and can cause severe burns if contacted.

• Do not operate appliance before reading and understanding operating instructions. Failure to operate the appliance according to operating instructions could cause fi re or injury.

• Do not install damaged, incomplete or substitute components.

• Do not burn wood or other materials in this appliance.

• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas line, paint or flammable liquids are present.

• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

• It is imperative that the control compartments, circulating blower, and passageway in the appliance are kept clean. The appliance should be inspected before use and at least annually by a qualified service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
  flammable vapors and liquids.

• Under no circumstances should this appliance be modified.

• Do not use this appliance if any part has been underwater. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system which has been under water.

• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliances when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been dropped or damaged in any manner. Return appliance to authorized service facility for examination, electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• When installing this appliance in a room where water is present, the installation must comply with caodes recognizing the increased hazard of electrical shock and electrocution.
  note: I appropriate “BathrThis appliance is NOT suitable for installation in a bathroom. oom Warning (Electric)” (see 3-Warnings template folder).

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffi c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fi re, or damage the appliance.

• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such as a bedroom.

• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a carpet, where openings may become blocked.

• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable power tap (outlet/power strip).

• These appliances are tested and listed for use only with the optional accessories listed in these instructions. Use of optional accessories not specifi cally tested for this appliance could void the warranty and/or result in a safety hazard.

For appliances equipped with a heater:

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install an adjustable safety gate to keep toddlers, young children, and other at risk individuals out of the room and away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and draperies.
• Ensure you have incorporated adequate safety measures to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from hot surfaces. These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting, discoloration or damage to decorations, a TV or other electronic components.
• This appliance’s wood surround (NEFS32-5019W) complies with EPA TSCA Title VI and C.A.R.B. Phase 2 Formaldehyde Emissions Standard 93120.2 (a).

WARNING: This product can expose you to chemicals including lead and lead compounds, which are known to the State of California to cause cancer, and chemicals includ-ing BBP and DEHP, which are known to the State of California to cause birth defects or other reproductive harm. For more information, go towww.P65Warnings.ca.gov.

General Information

appliance overview

e-box & surround

Your NEFP32-5019W-IOT electric appliance comes fully assembled with the exception of media (see “finishing” section for more details). It consists of the following two components:

features

• This appliance features a Dual 1.5A USB Fast Charger located on the right side of the NEFS32-5019W sur-round (Fig. 1). See “operating instructions” section for more details.
  note: This USB charger may not be compatible with all phone types.

• The NEFS32-5019W surround is load-bearing in the hatched area ONLY (Fig. 2), with a maximum load-bear-ing capacity of 15lbs (6.8kg). Objects may not be placed on any other part of the appliance.

• The appliance features a weather display in the top left-hand corner of the front glass (see “weather display information” for more details) and a wireless charging station on the bottom right console.

General information

dimensions

listing approvals

This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric room appliances in the United States and Canada. If you need assistance during installation, please contact your local dealer.

note: This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with National Electric Code ANSI/NFPA 70 latest edition in the United States or the Canadian Electric Code CSA C22.1 in Canada.

general instructions

• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet are on.
• The appliance may emit a slight, harmless odor when first used. This odor is normal and it is caused by the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further information.
• Use with a CSA or UL-certified surge protector.
• Do not route the power cord directly underneath the appliance.

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured homes when installed according to these instructions.
As with most electronic devices, your new electric appliance has been designed to operate at temperatures between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the appliance to reach room temperature before turning it on.

unpacking & testing appliance
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance, remove all packaging material and test to make sure the appliance operates properly by plugging the power supply cord into a conveniently located 120V, 15 Amp minimum dedicated grounded outlet.

rating plate information

This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.

Note: The rating plate must remain with the appliance at all times. It must not be removed.

hardware list

Installation

WARNING

• Risk of fi re! The power cord must not be pinched against a sharp edge. Secure the cord to avoid tripping or snagging to reduce the risk of fire, electric shock, or personal injury. Do not run cord under the carpeting. Do not cover cord with throw rugs, runners, or similar items. Arrange the cord away from traffi c areas and where it will not be tripped over.
• Risk of fi re! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft surfaces where openings may become blocked.
• Risk of fi re! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety hazard.
• If the information in these instructions is not followed exactly, a fi re or explosion may result causing property damage, personal injury, or death. Do not store or use gasoline or other flammable vapors in the vicinity of this or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may create a fi re hazard.
• Do not run the power cord horizontally, directly below the appliance.

Your appliance is a wall-mounted appliance. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic areas.

note: Follow all national and local electrical codes.

locating the appliance

WARNING

• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36” (91.4cm) from the front of the appliance.
• Never locate this electric appliance where it may fall into a water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor barrier or exposed insulation. Localized overheating could occur, possibly resulting in a fire.
• Do not expose the electric appliance to the elements (i.e. rain).

label location

note: For illustrative purposes only. Label locations may vary.

grounding appliance

• This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
• The green grounding plug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
• To disconnect the appliance, turn the controls to off, then remove the plug from outlet.

minimum clearance to combustibles

Clearance to Combustibles

Combustibles to top| 0”
Combustibles to bottom| 0″
Combustibles to sides| 0″
Combustibles to back| 0″

minimum mantel clearances

WARNING

• When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent discolouration.

NOte: Although this appliance is safe to operate with a 0″ mantel height, a 2″ (51mm) gap between the appliance and the mantel is recommended in order to lift the appliance on/off the rear wall bracket hooks.

installing the appliance onto the wall (wall mount)

Warning

• Consult your local builder before installing the appliance. Appliance must be installed in accordance with local building codes.
• Appliance must be installed in a location not prone to moisture.
• Appliance must be installed at least 36″ (91.4cm) away from combustible materials such as curtain drapes, furniture, bedding, paper, etc.
• Have two people hold the appliance against the wall to determine the final location.
• Place the appliance on a soft, non-abrasive, and flat surface. Remove the rear wall bracket from the back of the appliance by removing the 2 screws (Fig. 1).

installation

• Using the wall mounting installation template (Fig. 2), mark out the locations of the rear wall bracket and bottom brackets on the wall.
• Install the rear wall bracket onto the wall using 14 screws (supplied).
• Install the bottom brackets onto the wall using 4 screws (supplied).
• Lift the appliance up until the two mounting slots clear the hooks on the rear wall bracket. Slide appliance down until completely secured.
• Secure the appliance to the bottom brackets using 4 screws (supplied) (Fig. 3).

Electrical information

wiring diagram

• Turn off the appliance completely and let cool before performing service. Only a qualified service person should service and repair this electric appliance.

hard-wiring installation

WARNING

• Turn off the appliance completely and let cool before performing service. Only a qualified service person should service and repair this electric appliance.

HARDWIRING CONNECTION
If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and wire the appliance directly to the household wiring. The wire and power supply breaker must rated for 120V minimum 15 Amps.

This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.

1. Remove the cover plate from the bottom right side of the appliance by removing the three screws (Fig. 1).
2. Remove the wire connectors from the power cord ( Fig. 2 ). The power cord may be discarded.
3. Punch out the 7/8″ (22mm) hole in the new cover plate (supplied) (Fig. 3), and install a box connector through it into the junction box. Snap the box connector clamp onto the supply wires.
4. Using the wire connectors, connect the ground green wires ( G) and the common white wires ( N) together, then the hot black wires (L) ( Fig. 4).
5. Reinstall the cover plate using the three screws previously removed in Step A (Fig. 1).

Operating instructions

WARNING
Ensure the house circuit breakers for the power supply are turned on. When initially connecting the appliance to a power source, the appliance will beep then remain off until turned on. Once the appliance has been plugged into a grounded electrical outlet or hard wired to a dedicated 120V power supply, it is ready to operate.

Operating control panel

The Control Panel is located on the right side of the appliance.

Operating remote control

Remote battery installation

WARNING

• This remote control requires button batteries that are hazardous to young children.
• Swallowing may lead to serious injury or death in as little as 2 hours due to chemical burns and potential perforation of the esophagus
• If you suspect your child has swallowed or inserted a button battery, immediately seek urgent medical assistance.
• Examine devices and make sure the battery compartment is correctly secured (i.e. that the screw or other mechanical fastener is tightened). Do not use if compartment is not secure.
• Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous.
• Tell others about the risks associated with button batteries and how to keep their children safe.

1. To replace the existing battery, remove the battery holder.
2. To remove the battery holder, turn the remote onto the front side and press the left side lever towards the center while pulling the battery holder out using the slot provided.
3. Replace existing battery, type CR 2025, with a new battery and reinstall the battery holder into the remote by sliding it into position, as shown.
4. Battery cover is secure onto the remote control when a “CLICKING” noise is heard.

Batteries must be disposed of according to local laws and regulations. Some batteries may be recycled, and may be accepted for disposal at your local recycling center. Check with your municipality for recycling instructions.

Finishing

WARNING

• Power supply service must be completed prior to finishing in order to avoid reconstruction.
• Heat vents and air openings cannot be covered under any circumstances.

crystal ember installation

1. Carefully place the medium crystal embers into the bottom media tray (Fig. 1).
2. Apply an even layer from side to side.
3. Randomly place the 6 large crystal embers on top of the medium crystal embers (Fig. 2).

Optional birch wood log installation

1. Carefully place birch wood logs on the media tray (Fig. 1).
2. Use the medium and large crystal embers (see “crystal ember installation” section) to fill in spaces between the birch wood logs (Fig. 2). This will improve the overall look of the appliance.

Napoleon Connectivity

HOW DOES IT WORK?

Access your appliance remotely by downloading the Napoleon Home App from your app store.
In order to access the app, you will be required to create an account by following the instructions listed within the app (see below for details).
By pairing your appliance to the Napoleon Home App via WiFi, you gain control to all modes and functions of the appliance.
All notifi cations and alarms are sent through the app to keep you connected with ease. ****

LET’S GET STARTED

1. Download the Napoleon Home App from your app store (Google Play or Apple App Store).
   Note: This requires Android 7.0 or iOS 11.0.

2. Register an account with the Napoleon Home App OR sign-in using your Facebook, Google, or Apple account information.

3. Enter user information and create a password for the account. Select the country in which the appliance is located.

4. The information entered in Step 3 will be registered to the Napoleon Home App and a confi rmation will be sent to the email provided.

5. Open your email inbox and select the confirmation link.
   Note: The confirmation link must be opened on the device that the Napoleon Home App is installed on.

6. If no email is found, click “Re-Send Confirmation Link” and check junk folder.

adding a device

1. Ensure the appliance is plugged in and turned on (Fig. 1).

2. Press and hold the Side Accent Light Control button on the appliance control panel for 10 seconds (Fig. 2).
   note: The appliance will flash the green ember bed colour.

3. Select “Add Device” and accept permissions (Fig. 3 & 4).

4. Search for devices and select the device from the list (Fig. 5 & 6).

5. Select desired wifi and connect by entering the wifi password of your home (Fig. 7 & 8).

6. Once the appliance has been connected to the access point, it can be given a nickname in order to be more recognizable (Fig. 9).

using the app

power setting

heat setting

Heat Setting:
The heat setting can be selected through the heat tab on the appliance home page. The current ambient temperature is displayed on the temperature tab and updated to reflect the target temperature when thermostat mode is selected.

Thermostat

| Automatically turns the heater ON and OFF to regulate the room temperature to the desired set temperature

ember bed setting

Select the preferred ember bed colours and brightness settings from the list in the em-ber bed tab or toggle the autocycle or pulse brightness function on to cycle through all available colours.

flame setting

Control the display of the different flame colours by adjusting the slider for each flame colour. The flame speed can also be adjusted on this page.

Accessory Lights Setting:
The weather display brightness can be controlled in the app either on the home page when the appliance is turned off or the lights bottom tab. The side light is also controlled from the lights tab. Bulb warmth selection and brightness can be modified in this section.

Timer Settings:
The timer feature can be accessed on the main page. Select from the list of preset times to set a timer that will power off the appliance once the countdown is complete.

Weather display information

1. The weather display will become active once the wifi has been set up. It is located in the top left-hand corner of the appliance’s front glass (Fig. 10).
2. The display brightness can be changed in the app in the POWER page by sliding the weather display brightness bar. The display has 5 settings: 0-5 (0 is OFF, 5 is max) (Fig. 11).
3. The information for the display will be pulled from the internet based on the location settings of the internet provider. The weather information is pulled from local weather stations, and the indoor temperature and hu-midity is pulled from sensors inside the appliance (Fig. 12).

Weather display layout

Napoleon Connectivity important information

1. Napoleon Connectivity requires 2.4GHz Wi-fi.
2. The decoration light button on the control panel is also an indication light used to indicate when the fireplace Wi-fi communication is enabled. If the button is not illuminated, the Wi-fi connection has been disconnected or disabled and needs to be reconnected.
3. The fireplace incorporates an additional safety feature which will disable the Wi-Fi communication to the fireplace if the fireplace senses that the ambient room temperature is 30°C or above. This is to help prevent any possible risks of over-heating the fireplace and/or other devices in the room. To re-enable the Wi-fi com-munications, wait until the room temperature has cooled below 30°C, unplug the fireplace for 5 seconds, then plug it back in. The Wi-fi connection will reconnect within a few seconds.

replacement parts

Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the claim.
When ordering replacement parts always give the following information:

• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
  Parts, part numbers, and availability are subject to change without notice.
  Parts identified as stocked will be delivered within 2 to 5 business days for most delivery destinations.
  Parts, not identifi ed as stocked will be delivered within a 2 to 4 week period, for most cases. Parts identifi ed as ‘SO’ are special order and can take up to 90 days for delivery.

For after sales service, please call 1-866-820-8686.

Troubleshooting

Warning: Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service and repair this electric appliance.

Warranty

Napoleon electric appliances are manufactured under the strict Standard of the world recognized
ISO 9001 : 2015 Quality Management System.
Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualifi ed and authorized installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you expect from Napoleon.

Napoleon Electric Appliance Premium Warranty

Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during the fi rst 2 years of premium warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls, and LED lights.*
Light bulbs and fuses are NOT covered by the warranty.
In the fi rst year only, any labour related to warranty repair is covered.

• Construction of models vary. Warranty applies only to components included with your specifi c appliance.

Conditions and Limitations

Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.
Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following conditions and limitations:
Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.
This premium warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or neglect and parts installed from other manufacturers will nullify this warranty.
This premium warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.
In the fi rst 2 years only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship, provided that the product has been operated in accordance with the operation instructions and under normal conditions.
After the fi rst year, Napoleon will not be responsible for installation, labour, or any other expenses related to the reinstallation of a warranted part, and such expenses are not covered by this warranty. Notwithstanding any provisions
contained in the Premium Warranty, Napoleon responsibility under this warranty is defi ned as above, and it shall not, in any event, extend to any incidental, consequential, or indirect damages.
This warranty defi nes the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any other warranties expressed or implied with respect to this product; its components or accessories are excluded.
Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
Any damages to appliance, brass trim or another component due to water, weather damage, long periods of dampness,
condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon.
Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
All parts replaced under the Premium Warranty Policy are subject to a single claim.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.

7200, Route Transcanadienne, Montréal, Québec H4T 1A3 24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8 214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8
103 Miller Drive, Crittenden, Kentucky, USA 41030
De Riemsdijk 22, 4004 LC Tiel, The Netherlands
Phone: 1-866-820-8686
napoleon.com

References

• Napoleon® Canada | Barbecue Grills, Fireplaces, Heating & Cooling
• Napoleon® Canada | Barbecue Grills, Fireplaces, Heating & Cooling
• P65Warnings.ca.gov

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