PHILIPS XC7043-01 Stick Vacuum Cleaner User Manual
- June 9, 2024
- Philips
Table of Contents
XC7043-01 Stick Vacuum Cleaner
Product Information:
The Philips vacuum cleaner is a rechargeable appliance designed for cleaning purposes. It contains a rechargeable battery that can be replaced by an authorized service engineer when needed. The product comes with various accessories, which may vary depending on the model, and it should not be used to vacuum up water, flammable substances, or ashes until they are cold. The adapter supplied with the appliance contains a transformer, so it should not be cut off to replace it with another plug, which can cause a hazardous situation. The voltage on the adapter should be checked before connecting the appliance. Children aged 8 years and above can use the product with supervision or instruction concerning safety.
Product Usage:
Before using the appliance, read the safety information mentioned in the user manual carefully, and keep it for future reference. Register the product on Philips’ website to benefit from their support services. Check the voltage on the adapter before connecting it to the mains power supply. Make sure the filter is present in the dust container before using the appliance. Do not use the appliance if damaged and always replace damaged parts with original ones.
The magnetic charging disc should be kept away from children, and the plug
must be removed from the socket-outlet before cleaning or maintaining the
appliance. The adapter should be unplugged if the appliance is not being used
for some time. If the product becomes abnormally hot or smelly, changes color
or charging takes longer than usual, stop using and charging immediately and
contact
Philips. Do not place the product or its batteries in microwave ovens or on
induction cookers.
If batteries are damaged or leaking, avoid contact with the skin or eyes, rinse well with water and seek medical care. To prevent damage to the product, do not immerse it or the adapter in water or any other liquid, nor rinse it under the tap. Do not vacuum up water or any other liquid, flammable substances, or ashes until they are cold. The appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
To order accessories or spare parts, visit Philips’ website or go to your Philips dealer. Contact the Philips Consumer Care Center in your country for further assistance (see the international warranty leaflet for contact details).
Important safety information
Read this important information carefully before you use the appliance and its
accessories and save it for future reference. The accessories supplied may
vary for different products.
Danger
- Never vacuum up water or any other liquid. Never vacuum up flammable substances and do not vacuum up ashes until they are cold.
- Never immerse the appliance or the adapter in water or any other liquid, nor rinse it under the tap.
Warning
- Check if the voltage indicated on the adapter corresponds to the local mains voltage before you connect the appliance.
- Always check the appliance before you use it. Do not use the appliance or the adapter if it is damaged. Always replace a damaged part with one of the original type.
- The adapter contains a transformer. Do not cut off the adapter to replace it with another plug, as this causes a hazardous situation.
- This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
- Always keep the magnetic charging disc away from very small children.
- The plug must be removed from the socket-outlet before cleaning or maintaining the appliance.
- Unplug the adapter if you are not going to use the appliance for some time.
- When storing the appliance for more than a month (without usage or charging), make sure that the battery is charged to at least 50%. Storing the appliance with an empty battery may lead to irreversible damage to the battery.
- Do not let the motorized nozzle move over the mains cords of other appliances or other cables as this may cause a hazard.
- Keep loose clothing, hair and body parts away from the motorized brushes.
- Do not cover or block the ventilation openings when the appliance is operating.
- This vacuum cleaner is designed for household use only. Do not use this vacuum cleaner to vacuum up building waste, cement dust, ashes, fine sand, lime and similar substances. Never use the vacuum cleaner without any of the filters. This could damage the motor and shorten the life of the vacuum cleaner. Always clean all parts of the vacuum cleaner as shown in the user manual. Do not clean any parts with water and/or cleaning agents if this is not specifically shown in the user manual.
- Only charge the appliance with the adapter supplied. Only use 25V adapter ZD12D250050 or 30V adapter ZD12D300050.
- Charge, use and store the product at a temperature between 5 °C and 40 °C.
- Do not open, modify, pierce, damage or dismantle the product or battery to prevent batteries from heating up or releasing toxic or hazardous substances. Do not short-circuit, overcharge or reverse charge batteries.
- Keep product and batteries away from fire and do not expose them to direct sunlight or high temperatures.
- If the product becomes abnormally hot or smelly, changes color or if charging takes longer than usual, stop using and charging the product and contact Philips.
- Do not place products and their batteries in microwave ovens or on induction cookers.
- If batteries are damaged or leaking, avoid contact with the skin or eyes. If this occurs, immediately rinse well with water and seek medical care.
- This product contains a rechargeable battery. The battery may only be replaced by a qualified service engineer.
- Take the appliance to an authorized Philips service center when you can no longer recharge it or when it runs out of power quickly.
- To prevent damage, do not use the appliance if the filter is not present in the dust container.
Caution
- During charging, the adapter becomes warm to the touch. This is normal.
- Do not plug in, unplug or operate the appliance with wet hands.
- Do not remove the adapter from the wall socket by pulling at the cord (Fig. 1). When you do not use the charging station for charging, always unplug the appliance by first detaching the magnetic charging disc from the underside of the appliance (Fig. 2).
- Always switch off the appliance after use and before you charge it.
- Never block the exhaust air openings during vacuuming.
- Do not clean the dust container and the dust container lid in the dishwasher. They are not dishwasher-proof.
- Do not clean the white material of the filter with a normal vacuum cleaner or a brush to avoid damage to the material.
- Always use the vacuum cleaner with the filter assembled.
- When you clean the washable sponge filter with water, make sure it is completely dry before you put it back into the filter holder and dust container. Do not dry the sponge filter in direct sunlight, on the radiator or in the tumble dryer. Do not clean the filter holder with water. This part is not washable.
- Replace the filter if it can no longer be cleaned properly or if it is damaged (see ‘Ordering accessories’).
- Make sure that the appliance is installed with the charging station attached to the wall according to the instructions in the user manual.
- Never use any accessories or parts from other manufacturers or that Philips does not specifically recommend. If you use such accessories or parts, your warranty becomes invalid.
- Be careful when you drill holes in the wall to attach the charging station, to avoid the risk of electric shock.
Electromagnetic fields (EMF)
This Philips appliance complies with all applicable standards and regulations
regarding exposure to electromagnetic fields.
Ordering accessories
To buy accessories or spare parts, visit www.philips.com/parts-and-
accessories or go to your
Philips dealer. You can also contact the Philips Consumer Care Center in your
country (see the international warranty leaflet for contact details).
Warranty and support
If you need information or support, please visit
www.philips.com/support or read the
international warranty leaflet.
Recycling
- This symbol means that electrical products and batteries shall not be disposed of with normal household waste (Fig. 3).
- Follow your country’s rules for the separate collection of electrical products and batteries.
Removal of built-in rechargeable battery
The built-in rechargeable battery must only be removed by a qualified
professional when the appliance is discarded. Before removing the battery,
make sure that the appliance is disconnected from the wall socket and that the
battery is completely empty.
Take any necessary safety precautions when you handle tools to open the appliance and when you dispose of the rechargeable battery.
When you handle batteries, make sure that your hands, the product and the batteries are dry.
To avoid accidental short-circuiting of batteries after removal, do not let battery terminals come into contact with metal objects (e.g. coins, hairpins, rings). Do not wrap batteries in aluminum foil. Tape battery terminals or put batteries in a plastic bag before you discard them.
To remove the rechargeable battery, follow the instructions below.
- Disconnect the appliance from the wall socket and let it run until the motor stops.
- Remove the dust container from the appliance (Fig. 4).
- Undo the three screws that fix the battery holder to the housing of the appliance (Fig. 5).
- Pull the battery holder out of the appliance (Fig. 6).
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Consumer Care Center in your country.
Problem: Possible cause: Solution:
-
The appliance does not work when I push the button.
-
When the battery is empty, ’00’ flashes on the display.
You have to push the slider forward to switch on the appliance. -
To charge the battery, connect the appliance to the charging base or attach the handheld vacuum cleaner directly to the magnet on the charging base.
Push the slider forward to setting 1 to switch on. Increase the suction power further by pushing the slider to setting 2 or select the turbo setting to clean very dirty patches at the highest suction power.
-
-
The appliance suddenly stops working.
- When there is a problem, the buttons will not respond and the screen will remain blank.
- Connect the appliance to the charging station or attach the handheld vacuum cleaner directly to the magnet on the charging station. Check the display. Once the appliance starts charging, you may continue to use the appliance as usual. If an error code appears, you can find its meaning in this booklet (see ‘Error codes’).
-
The appliance has a lower suction power than usual.
-
The filter and the cyclone are dirty.
You have not attached the dust container lid properly to the dust container. You have not attached the dust container to the appliance properly. In both cases, there will be a loss of suction power. -
Clean the filter and the cyclone. The filter light lights up after several hours of use to indicate that you have to wash the sponge filter. Make sure that you wash the sponge filter at least once a month if you use the appliance regularly.
Make sure that you attach the dust container lid to the dust container and the dust container to the appliance properly.
-
-
Dust escapes from the appliance.
-
The filter is dirty.
The filter is not present in the appliance.
Something blocks the cyclone.
If dust falls out of the dust container, the dust container lid is probably not attached properly to the dust container. -
Clean the filter.
Make sure that the filter is in the appliance and assembled correctly.
Check the cyclone for objects stuck in it and remove any object that blocks the cyclone.
Empty the dust container and attach the dust container lid correctly.
-
-
The appliance does not move smoothly across the floor when cleaning a carpet.
- You selected a too high suction power.
- Reduce the suction power by choosing setting 1.
-
The brush does not turn anymore.
-
The brush encounters too much resistance.
The brush may stop turning when it encounters too much resistance from high- pile carpet.
You have not installed the roller brush in the nozzle properly after cleaning. -
Clean the brush with a pair of scissors or by hand.
Switch off the appliance and then switch it back on again.
Follow the instructions in the cleaning chapter of the user manual to slide the roller brush into the nozzle properly and secure it inside the nozzle by snapping home the locking lever.
-
-
The LEDs in the nozzle do not come on.
- You have not attached the nozzle to the appliance or handheld properly.
- Attach the nozzle to the appliance or handheld properly.
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The appliance is not charging.
-
The magnetic connector is not not connected correctly to the charging disk or the adapter is not inserted into the wall socket properly.
You have not connected the correct adapter and cord. -
Make sure that the magnetic connector is connected properly to the charging disk and that the adapter is inserted into the wall socket properly.
Make sure that you use the correct adapter and cord.
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XC7043, XC7045: The mini turbo brush does not function properly.
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The roller brush is blocked.
The roller brush is blocked by fabric or surfaces during cleaning.
The mini turbo brush is not fully closed. -
Remove hairs from the brush with a pair of scissors (see user manual).
Keep the mini turbo brush aligned with the surface and do not push the turbo brush into soft surfaces.
Make sure that the top and bottom parts of the mini turbo brush are properly connected and there is no gap between the two parts. Check if the locking ring is in closed position (see user manual).
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-
When I use my vacuum cleaner I sometimes feel static electricity shocks.
-
Your vacuum cleaner builds up static electricity. The lower the air humidity, the more static electricity the appliance builds up.
You vacuumed up fine sand, lime or a similar substance. This also causes static electricity. -
Discharge the appliance by frequently holding the tube against other metal objects in the room (for example the legs of a table or chair, etc.). You can also raise the air humidity level in the room.
Empty the dust container and clean the filter according to the instructions in the user manual.
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Error codes
Error code Meaning
- E1: The appliance is stored or charged at a temperature below 5°C. Move the appliance to a warmer room. Do not store or charge the appliance at a temperature below 5°C or above 40°C.
- E4: The roller brush in the motorized floor nozzle or in the mini turbo brush has become blocked and cannot turn freely. Switch off the appliance and check the roller brush for obstructions.
- E6: No current passes through the adapter. Check if the adapter is inserted into the wall socket properly. If the adapter is inserted properly and the charging disk (magnet) is attached properly and the appliance does not start to charge, the adapter may be defective. In that case, please contact the Consumer Care Center or take the appliance to an authorized Philips service center.
- E7: You use the wrong adapter. Connect the correct adapter. If the correct adapter does not work, please contact the Consumer Care Center or take the appliance to an authorized Philips service center.
- SE: Please take the appliance to an authorized Philips service center.
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References
- Преимущества регистрации продуктов | Philips
- Parts & accessories | Philips
- Philips Customer Service Support - Home | Philips
- stiftung-ear.de/