ATAG Zone App and Zone Controller User Guide

ATAG Zone App and Zone Controller

THESE INSTRUCTIONS ARE TO INFORM YOU OF THE SET-UP PROCESS WITH THE ATAG ZONE APP AND ATAG ZONE CONTROLLER.

ATAG Zone app

Download the free ATAG Zone app from the App or Play Store on your smartphone and / or tablet.

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ATAG ONEZone controller videos

Search the web for, or click on the links below:

Setting up an ATAG ONEZone  user account
How to connect an ATAG ONEZone controller (2019 onwards)
Setting your heating with the ATAG ONEZone controller

ATAG ONEZone registration

App login screen

Registration of account (Customer only)

Select REGISTRATION on the front screen of the app.

On the registration page enter ‘User Name’, which would be your email address.

Enter a password and confirm the password. The field Password requires at least 8 characters including: an upper case, a lower case, a number and a special character.

Enter name, surname and country are mandatory items. Country would be ‘Great Britain’.

Registration email confirmation

Once registered an email will be sent through to the email provided during the registration. Check your spam and junk files of your email provider, just in case the email has gone into those files.

An ATAG zone activation for remote control email will be sent to the customer. On the email click the blue box to confirm registration.

Now log into the app using the user name and password entered during registration.

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Confirm the terms & conditions and confirm your data usage. Then click on Save.

ONEZone controller – first start up procedure

1. Splash screen
   When the ATAG zone controller first gets powered up the ‘ATAG ONE Zone’ splash screen comes up.

2. Start-up process
   The controller will go through its starting procedure. Device discovery and then initialization. A white dot will fill the circle as it completes each step. (This normally takes 1 – 2 minutes).

3. Language selection
   Select the language required.

4. User guide? Yes or No
   On this screen you can view the basic user guide. Select ‘YES’ or ‘NO’.

5. Network configuration? Yes
   The network configuration screen will ask ‘Would you like to connect your product to the internet? Select ‘YES’ and push the centre button to confirm. If ‘NO’ is selected it will go to the normal screen and will not be connected to the internet.

6. Network configuration
   The controller is now sending out a Wi-Fi signal, so the app can be set up. The controller is now ready to connect to property router with the app.

ONEZone  controller – login and connection

Login with user name (email) and password
On the front page of the app enter your registered username (Email) and password.

Detect device
The app will start to detect the product within the property

If you are having trouble connecting your device, you may need to check the broadband frequency.

Most home routers can broadcast a Wi-Fi in one of two frequencies; 2.4Ghz and 5Ghz. Newer routers use a combined or ‘synchronised’ frequency, which merges both frequencies into one. The ATAG ONE Zone only works on a 2.4Ghz frequency . If the device (phone or tablet) being used to set the control up is connected to a 5Ghz (or synchronised) Wi-Fi network, the ATAG ONE Zone will not recognise it and therefore will not connect to the internet. Some routers can be manually configured to split the synchronised signal into separate 2.4Ghz and 5Ghz signals. This gives you two different Wi-Fi Network names (one for each frequency). To simplify Wi-Fi connections from other devices the 5Ghz signal may be able to be completely switched off completely. Internet providers should be able to do this or assist you to do this.

Location access
Where the location access is selected on your mobile phone this can be used to determine your location when using the app. Select ‘OK’ to confirm use of your location or not. Then select ‘NEXT’ to carry on the set up process.

Select Wi-Fi
On an android phone select your router name from the list.
Note: On an Apple phone you should be connected to the properties Wi-Fi router already with the phone for this step to complete.
The Apple phone will start up an Apple specific ‘AirPort Setup’, which will automatically go through some setup pages to connect to the controller.

Insert password

On an Android phone after the router name is selected you need to enter the router password.

Select Wi-Fi

On an Apple phone the screen will change to the accessory setup page where you will need to confirm the router name you want to connect the controller to (normally the same router the phone is connected to).

Press next to send password
On an Android phone enter the password and select the next button to send the password

Wi-Fi connection (automatic self connecting setup)

On the Apple the phone will automatically go through the Apple accessory setup pages until the screen changes to ‘Setup Complete’. You then select ‘Done’.

The screen of the app then changes to the ‘Product registration’ page.

Account pairing

This shows the controllers serial number, for example 051828991006. This number should be written down as it may be useful if required. The question asked is ‘Would you associate the product to this user?’
The name of the customer of the app will be written below this question. If this is the customer to attached to the controller then press ‘YES’ otherwise press ‘NO’.

Installation address

Depending if the phone has used the location access, in section 3, it will either ask for a nickname to be given to the controller for example ‘ATAG Controller, Room Stat, ATAG Thermostat’ and then enter the full address.
Or
It will come up with a map with your location on it. If the latter, you would need to confirm the location / address to be used.

Installation address via pin drop on map Confirm the location / address to be used. Then click ‘NEXT’

Product registration
Once the address of where the controller is located the product registration screen will come up.

Product registration complete
Once ‘Procedure completed successfully! Select ‘NEXT’ at the bottom of the screen.

Normal display (process complete)
When it has finished it will show the normal display of the current temperature and target temperature temperatures.

During product registration (in app)

ATAG ONEZone will connect to the ATAG zone cloud.

1. ONE Zone controller will connect to the router
   The one controller will show this network configuration screen.

2. Connection confirmation dots  appear when connected and configuration successful message
   As it connects to the network (router) white dots will fill the circles. (This process will take 1 – 2 minutes). At the end of this process the bottom of the screen will say ‘Network configuration performed successfully Push to confirm.

3. Next step – controller / system set-up
   After it is connected the controller will go through the ‘controller & system’ set-up. Zone Assignment will be first. This is normally set to ‘Zone 1’.

4. Control Type
   Control type is where you select how the control will work. The default and most common setting is ‘Room Control’.

5. Space size
   Space size is the size of the property. E.g. flat, typical house or large house.

6. Space insulation level
   Space insulation level is to do with how well insulated the property is. e.g. from a draughty old Victorian house to a well-insulated property with cavity and loft insulation.

7. Installation type
   Select the installation type. e.g. radiators.

8. Normal display (process complete)
   At the end of the process the front screen will display the current temperature and target temperature temperatures.

Troubleshooting

If you have problems during the setting up and connection process, press and hold the centre button on the controller to go back to the home screen, close down the app fully and carry out a factory reset on the ATAG ONEZone controller.

A Factory reset will reset all of the settings in the ATAG ONEZone controller back to the original state out the factory, but not the system choices that are stored in the boiler.

There are 2 ways to “Factory reset” the controller.
Firstly, you can take the controller off the wall, press and hold the reset button until you hear a beep, usually around 10 seconds.
The Second way is using the menu on the controller (as shown below).

1. Press centre button and go to settings

2. Select ‘Advanced’

3. Select ‘Factory data reset’

4. Confirm factory data reset

5. Factory data reset

6. This will then restart the controller allowing you to restart the connection process.

Customer Support

T: 0800 254 5061 | atagheating.co.uk | @atagheating | @ATAGHeating |
ATAGHeating
1 Masterton Park, South Castle Drive, Dunfermline KY11 8NX
All descriptions and illustrations provided in this booklet have been carefully prepared but we reserve the right to make changes and improvements in our products which may affect the accuracy of the information contained in this booklet.

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