ATAG BC100324 Combination Boiler User Manual
- June 9, 2024
- ATAG
Table of Contents
ATAG BC100324 Combination Boiler
WARRANTY
KEEP THE WARRANTY VALIDATED
To maintain any product warranty, your appliance must have an annual service
carried out by a Gas Safe registered (or register of gas installers Ireland)
engineer.
If proof of service cannot be provided upon request, your warranty will be invalidated and you will therefore be responsible for any call-out charges and repair costs.
ATAG HEATING TECHNOLOGY UK LIMITED
Suppose you experience a fault with your product. In that case, we aim to provide a safe and high-quality repair service, where applicable, supported by our dedicated national network of highly skilled engineers.
If a product suffers a breakdown, contact our customer helpline service on 0800 680 0100.
When calling the customer helpline, you will need to provide the following information:
- Product type (Which can be found under the flap of the boiler)
- The product serial number (Which can be found under the flap of the boiler)
- Your installer’s details
- Address and contact details of the installation
We will arrange, if required, for an engineer or appointed contractor, to inspect and repair, or where in our sole opinion repair is not economic, arrange to replace the product.
Please note:
- Engineers will only attend to products where the engineer considers it that the installation does not pose a risk to health and safety.
- In loft or attics permanently fixed access ladders must be available, with adequate lighting and permanently fixed flooring must also be available.
- Cupboard installations must provide minimum working clearances as detailed in the installation instructions. ATAG Heating Technology UK Limited will not accept responsibility for the removal of cupboards, kitchen units or trims to gain access for repairs.
- If a product breaks down and we deem it necessary to raise a Service Call based on the information provided to us and;
- the actual issue found is not covered by the terms and conditions of the warranty or;
- the engineer cannot gain access to your property at the time we had arranged with you to visit or;
- the engineer cannot access, or safely work on your boiler due to its location or;
- the boiler is not safe to work on, then we may, at our sole discretion, charge you a fee to cover our costs. If we do ask you to pay a fee and the fee is not paid, we may suspend your warranty until the payment has been made.
STANDARD WARRANTY PERIODS
The standard warranty periods are as follows:
- Boilers – 10 years
- Cylinders – 25 years on the vessel, 2 years on all other parts
- Controls – 5 years
- Filters – 5 years
- Flue components – 1 year
Please note:
Products sold prior to 2018 may have shorter standard warranty periods.
EXTENDED WARRANTY PROMOTIONS
ATAG Heating Technology UK Ltd may from time to time offer extended
warranties for periods beyond the standard warranty period
Details of the warranty period for the ATAG products purchased will be
provided with your installation documentation. If you have any queries
regarding your warranty, please contact us on 0800 680 0100.
ATAG STANDARD WARRANTY TERMS AND CONDITIONS
Products manufactured and supplied by ATAG Heating Technology UK Limited (ATAG), are warranted against material or manufacturing faults for the duration of the warranty period, subject to the following terms and conditions:
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If you work with gas in the UK or the Republic of Ireland, it is a legal requirement to be registered with the Gas Safe Register (GSR) for the UK or the Register of Gas Installers of Ireland (RGII). Your boiler must be installed by a GSR or RGII installer to validate your ATAG warranty.
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The boiler must have been installed and commissioned within 12 months of manufacture in accordance with the guidelines in the Installation and Servicing Instruction manual provided with the boiler and strictly following the BS 7593:2019 Code of practice for the preparation, commissioning, and maintenance of domestic central heating and cooling water systems, or guidance taken from VDI 2035 to meet the required water quality parameters set within the boilers Installation and Servicing Instructions manual.
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A high-quality proprietary system filter capable of removing metallic and non-metallic debris must be fitted and maintained annually following the manufacturer’s instructions.
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In hard water areas an appropriate scale prevention device must be fitted as per the manufacturer’s instructions to the incoming mains water pipe to the boiler or cylinder.
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Installation of a deaerator MUST be included on all open-vented installations to protect the boiler and system from air and oxygen. System separation should also be taken into consideration for open-vented installations as a further measure to protect the boiler from potential corrosion. Deaeration should also be considered good practice for all other types of installations.
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The system water quality must be checked every year during the annual service to ensure the required water quality parameters set within the boilers Installation and Servicing Instructions manual are maintained, and remedial action taken as appropriate. The test results and any action taken (including the requirement to clean the system and add or refill with a corrosion inhibitor in line with BS7593:2019 or guidance taken from VDI 2035 to meet the required parameters set within the boilers Installation and Servicing Instructions manual) must be noted in the Benchmark logbook.
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A product boiler warranty must be registered with ATAG, by either the installer or you, the householder, within 30 days of the boiler being installed. For new build properties, this must be done within 30 days of the sale being completed.
This can be done by visiting the ATAG website www.atagheating.co.uk or filling out the warranty registration form and returning to ATAG Heating Technology UK Ltd at the address specified on the registration card. -
The ‘Benchmark’ commissioning sheet must be completed by the installer and left with the boiler and/or cylinder for reference purpose. The ‘Benchmark’ commissioning sheet can be found at the back of the installation and servicing manual provided with the boiler and/or cylinder.
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The boiler must be serviced each year in line with the manufacturer’s instructions. The annual service must be carried out by an engineer registered with GSR or RGII. The service can be done up to 60 days before or after the original anniversary of the boiler being installed without invalidating the warranty.
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An unvented cylinder must be serviced each year under the G3 Building Regulation.
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Service details must be recorded on the ‘Benchmark’ Service & Interim Boiler Work Record in the Installation and Servicing Instructions provided with the boiler & cylinder and must be available for inspection. Where the Installation and Servicing Instructions Manual is not available, proof of servicing showing the service data must be provided.
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The warranty will commence from the date of installation. Without proof of purchase i.e. an invoice or completed ‘Benchmark’ commissioning sheet, the warranty will commence from the date of manufacture as detailed on the appliance data plate.
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This warranty does not in any way affect your statutory or legal rights.
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Any repair carried out under the terms of this warranty does not extend the warranty beyond its original period.
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This warranty only applies to products bought in and installed in a domestic dwelling or light commercial environment, such as a small retail unit, public house or similar. The product must be installed in the mainland United Kingdom, the Republic of Ireland, the Isle of Man, or the Channel Islands.
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All products, excluding any flue component, purchased as part of a warranty extension pack will attract the same warranty as the boiler subject to these terms and conditions.
THE MANUFACTURER’S WARRANTY DOES NOT COVER THE FOLLOWING: -
Any connected system or accessories for example time switches, thermostats, motorized valves, external pumps, radiators, external expansion vessels or similar except where explicitly specified in a promotional offer.
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Any defect resulting from the incorrect installation of the product, the flue system, or the facility for condensate disposal.
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Products installed within mobile leisure accommodation vehicles (LAVs) e.g. boats, and caravans.
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Products that have been moved from their original place of installation.
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General wear and tear to components such as but not limited to: the boiler front flap or hinges, electrodes, condensate siphon & latch.
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Re-pressurizing of expansion vessels & replacing Shrader valves, and any issues caused by undersized system expansion or by incorrect servicing of expansion vessels.
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Costs of each annual service, including parts such as seals or electrodes replaced at this time.
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Any damage, whether accidental, negligent, malicious or otherwise. Damaged products should not be installed.
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Theft or attempted theft.
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Any fault or failure in the heating system to which the product is connected. Any other costs or expenses caused by or arising as a result of a repair.
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We will not accept or reimburse the costs of any third party who undertakes any work carried on the product or fits parts unless we have approved such work in advance of it being carried out.
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To de-scaling or other work is required because of hard water scale deposits or damage caused by aggressive water or sludge resulting from corrosion. Indications that such work may be required include a noisy boiler, cold spots on radiators, sludge in pipes, and poor circulation of the central heating system.
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Any problems caused by an inadequate supply of services such as electricity, gas, or water to the property.
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Boilers that have not been:
- Installed and set up strictly in line with the installation instructions supplied with them (including the requirement to clean the system and add or refill with a corrosion inhibitor in line with BS7593:2019 or guidance taken from VDI 2035 to meet the required parameters set within the boilers Installation and Servicing Instructions manual); or
- Maintained annually and strictly in line with the maintenance instructions supplied with them; or
- Where the Benchmark checklist has not been properly completed or is not available.
If you need any help or support you can call us on 0800 680 0100. 1 Masterton Park, South Castle Drive, Dunfermline KY11 8NX.