Living Co HQ15-20M Dual Radiant and Convection Heater User Manual

Living Co HQ15-20M Dual Radiant and Convection Heater

Important Safety Instructions

READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
Read this manual thoroughly before first use, even if you are familiar with this type of product. The safety precautions enclosed herein reduce the risk of fire, electric shock and injury when correctly adhered to. Make sure you understand all instructions and warnings. Keep the manual in a safe place for future reference, along with any warranty information, your purchase receipt and packaging. If you sell or transfer ownership of this product, please pass on these instructions to the new owner.
Always follow basic safety precautions and accident prevention measures when using an electrical appliance, including the following:

Electrical safety and cord handling

• Voltage: Before plugging in the heater, make sure your outlet voltage and frequency correspond to the voltage stated on the appliance rating label.

• Electrical outlet / circuit: Always plug this heater into a separate wall
  outlet socket that must be properly earthed. This heater draws up to 9 Amps during operation. To ensure you do not overload the circuit, do not operate another high-wattage product on the same circuit.

• Connection: To insert the plug, grasp it firmly and guide it into the outlet.

• WARNING: No extension cord: Do not use this heater with an extension cord as this may overheat and cause a risk of fire. Do not use a plug adaptor.

  • Protect the power cord:
  • Do not operate the heater with the cord coiled up; always fully unwind.
  • Do not twist or kink the cord or let it touch heated surfaces.
  • Do not put any stress on the cord where it connects to the product.
  • Never carry the heater by the cord.
  • Arrange the cord away from any traffic areas so no one will trip over it.
  • Do not run the cord under carpeting or cover it with rugs, runners, etc.

• WARNING: To reduce the risk of fire, electric shock or injury:

  • Never touch the heater with wet or damp hands or feet.
  • Do not use the heater if any part of it has become wet. Immediately call a qualified service technician to inspect the heater and replace any part of the electrical system that has got wet.
  • Never spill liquid into the heater; never immerse the cord, plug or any part of the appliance in water or other liquids.

• WARNING: Damage: Do not pick up or operate the appliance if the power supply cord, plug or housing is damaged, after it malfunctions, or has been dropped or damaged in any manner. Check the power cord regularly for visible damage. If it is damaged, it must be replaced by the manufacturer or authorized service agent in order to avoid a hazard. Contact our after-sales support centre.

• Plug: It is normal for the plug to feel warm to the touch; however, a loose fit between the AC outlet and plug may cause overheating and distortion of the plug. Contact a qualified electrician to replace a loose or worn outlet.

• After use: Always switch off the heater and disconnect the power when the heater is not in use and before cleaning, servicing, moving or storing it.

• Disconnect: To disconnect the heater, switch it off and remove the plug from the outlet. When disconnecting, grip the plug, do not pull on the cord.

• Safety switch: Unless your home is already fitted with a residual current device (safety switch), we recommend installing an RCD with a rated residual operating current not exceeding 30mA to provide additional safety protection when using electrical appliances. See your electrician for professional advice.

Usage conditions and restrictions

• Domestic use: This appliance is intended for indoor household use only. It is not suitable for commercial, industrial or trade use. Do not use it outdoors.
• Space heating only: Do not use this appliance for anything other than its intended purpose, e.g., do not use it as a drying rack for clothes or shoes. Only use the heater as described in this manual. Any other use is not recommended and may cause fire, electric shock or injury.
• Floor surface: Only operate the heater on a flat, steady, dry, stable and heat-resistant surface. Do not place it on or near surfaces that may be damaged by heat (such as delicate rugs, wallpaper, floor coverings not made of heat-resistant material, etc.). Do not use it on soft surfaces such as bedding or long pile or soft carpeting, where openings may become blocked.
• Protect from moisture: This appliance is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may fall into a bathtub or otherwise become exposed to water.
• Ventilation: Only use this heater in a well-ventilated area.
• Keep openings clear: To prevent a possible fire and electrical hazard, do not insert or allow objects to enter any air outlet, ventilation or exhaust openings. Do not block air intakes or exhaust openings in any manner. Wipe the air openings clean if they become clogged. Never place the heater on a soft surface (such as a bed or a couch) where the air openings may be blocked.
• WARNING: No external timer: Never operate the heater on a program switch, external timer switch or any other appliance for automatic operation, as there is a risk of fire if the heater is covered or positioned incorrectly. In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, do not connect it to a circuit that is regularly switched on/off by your electricity provider.
• Accessories: Do not use attachments not recommended by the manufacturer, as a risk of fire, electric shock, or serious personal injury may result.
• WARNING: Do not leave on unattended: Do not use this heater in small rooms when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided.
• Operate upright: Always place the heater in an upright position.
• Flammable materials: Do not insert or place flammable materials (such as paper, plastic or cardboard) in, on or near the product.
• Usage restriction: This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
• Children and pets: Supervise children to ensure they do not play with the heater. Keep the product out of the reach of children and pets.
• Supervision: Take utmost care and supervise when operating the heater in the presence of young children or disabled people as the fire guard (the grille at the front of the heater) does not give full protection.
• WARNING: Do not use the heater while sleeping or place it near a person who is sleeping.
  • To avoid creating a fire risk, do not use the heater:
  • I n front of or immediately below a power outlet
  • Near flammable materials or surfaces (such as furniture, curtains, pillows, bedding, papers, clothes), or near open flames. Keep such materials at least
  • 1m away from the front of the heater and away from the sides and rear
  • I n any areas where petrol, paint or other flammable liquids are stored, such as in a garage or workshop, to avoid sparking
  • I n the immediate vicinity of a bath, shower or swimming pool.
• Service: This heater contains no user-serviceable parts inside. Do not attempt to open and repair the heater yourself. Other components should only be serviced by a qualified technician. In case of malfunction, disconnect the plug immediately and contact our after sales support centre for advice.
• Do not open: Do not try to open the removable cover when the heater is connected to the power supply. All covers are intended to prevent direct access to the heating elements and must be in place during use.
• Storage: To avoid damaging the heater during storage or transport, keep the heater in a dry place, free from excessive vibration.
• Misuse: Improper use or placement may result in the risk of fire, electric shock and/or injury. We accept no liability for any eventual damages or injury caused by improper use, incorrect handling, or non-compliance with the instructions.
• WARNING : Heat output: The output of this heater may vary and its temperature may become intense enough to burn exposed skin. Use of this heater is not recommended for persons with reduced sensitivity to heat or an ability to react to avoid burns.

CAUTION: HOT!

• This heater is hot when in use. To avoid burns and personal injury, do not allow bare skin to touch hot surfaces.
• Attachments, when furnished, may become hot during use. Allow any attachments to cool before handling them.
• Do not move the heater when it is in use; allow it to cool sufficiently before moving it. If moving the heater is essential while it is still hot, take extra care and wear protective oven mitts or gloves to avoid burns.
• A heater has hot and arcing or sparking parts inside. Always maintain your distance from the product during use to avoid serious burns and personal injury.

DANGER! Do not cover!
Do not cover the heater in any manner as it may overheat and become a fire risk.

Product Overview

1. Top heat outlet
2. Integrated handle (on each side)
3. Heat setting control
4. Thermostat control
5. Front heat outlet grille
6. Quartz heating elements (4)
7. Cord storage hooks
8. Ventilation slots
9. Castor wheels (4)
10. Power cord and plug
11. Castor wheel assemblies (2)

NOTE: Due to continued product improvement, images and illustrations in this manual may vary slightly from the product purchased. All images in this manual are for reference only. Installation hardware illustrations are not to scale.

Getting Started

Unpacking

• Carton: This product has been packaged to protect it against transportation damage. Unpack the appliance and keep the original packaging carton and materials in a safe place. It will help prevent any damage if the product needs to be transported in the future, and you can use it to store the appliance when it is not in use. In the event it is to be disposed of, please recycle all packaging materials where possible.
• Plastic wrapping can be a suffocation hazard for babies and young children, so ensure all packaging materials are out of their reach and disposed of safely.
• Cord: Unwind the cord to its full length and inspect the cord and the plug for damage. Do not use the heater if the appliance or its cord has been damaged or is not working properly. In case of damage, contact our after sales support centre for advice on examination, repair or return of the damaged product.
• Documentation: Make sure you have read and understood all instructions and warnings in this manual. Refer to the Product Overview, page 7, to familiarise yourself with the product and identify all parts. Pay particular attention to the safety instructions on the previous pages.
• Wheels: The heater is packaged with the feet (castor wheel assemblies) unattached. You must attach them before turning on the heater.

Assembly

• Unpack the castor wheel assemblies.
• Unscrew and remove the four wing nuts, they are attached to the screws protruding from the bottom of the heater. Keep aside.
• Put a soft covering on a table or benchtop and carefully lay the heater on top with the bottom end at the edge of the table.
• Position a castor wheel assembly on the two protruding screws, threading through the outer holes in the mounting plate.
• Secure the wheel assembly using two of the wing nuts you removed earlier. Do not overtighten.
• Affix the second castor wheel assembly the same way at the other end of the heater.
• Turn the heater in upright position after the castor wheels are properly fitted.

Instructions

Introduction
This Heater features specially designed internal structures with large aluminium conductive fins to distribute heat in two directions: radiant heat through the heat outlet grille at the front, and strong natural convection heat through the heat outlets at the top.

Positioning the heater
Place the heater in an upright position on a flat, steady, stable, heat- resistant surface. Make sure there are no flammable or heat sensitive materials or substances within one metre of the heater. Operating the heater in any other position could cause a hazard.

Connecting the heater

• The heater is suitable for operation on an AC power supply having the same voltage listed as on the rating label (220–240V~ 50Hz).
• Before you insert the plug into a suitable wall outlet, ensure the heater is intact, properly assembled and the cord is undamaged. To avoid overloading a circuit, only plug the heater into a circuit that has no other appliances connected.
• With both controls set to the OFF and minimum positions, insert the plug into an appropriately installed wall socket and switch on power to the outlet.
• The heater has four quartz heating elements, which can be operated on four heat settings. It also features a thermostat, which can be set to control the temperature. Operation is explained in detail on the next page.

WARNING!

• Do not operate the heater without the castor wheel assemblies attached.
• Only operate the heater in an upright position (wheels on the bottom, controls at the top), any other position could create a hazard.

FIRST USE
The heater may produce fumes or odour when it is first heating up. This is due to the components being new and can be disregarded safely. It is entirely harmless. When switching on the heater for the first time, allow it to run at full power for about two hours until all odour and/or smoke has dissipated. Ensure there is adequate ventilation.

The controls

A. Heat selection control
This control has five settings, which are explained below. Use it to select the desired heat level.
OFF All heating elements are switched off and the heater stops operating.

1. One heating element is turned on for approximately 500W heat output.
2. Two heating elements are turned on for approximately 1000W heat output.
3. Three heating elements are turned on for approximately 1500W heat output.
4. All four heating elements are turned on for approximately 2000W heat output.

B. Thermostat control
The thermostat control can be set from low to high when at least 1500W heat output has been selected (settings 3 or 4 ). The first two heating elements will always remain on.

• While heat setting 3 is selected (or heat setting 4 for most warmth), turn the control clockwise from low (L) to high (H). When the room has reached the desired temperature or comfort level, carefully turn the thermostat dial in anticlockwise direction until you hear a click, then turn the dial slightly higher. The heater will cycle on and off to maintain that temperature.
• Using the thermostat control automatically turns off the third and fourth heating elements (setting 3 or 4 ) until the room temperature has dropped, then they will come on again automatically until the room has warmed up.
• IMPORTANT: The first two elements will remain on until the heat selection switch is turned to the OFF position. Remember that the thermostat control only functions when either three or all four elements are on.

FAQs

If you encounter problems with your heater, check in the list below for solutions to common problems. If none of the suggested solutions help you solve the problem, or if you experience any other problems with your heater, do not try and manage them by yourself. Contact our after sales support centre for advice on repair or replacement.
IMPORTANT: Always switch off the heater, disconnect it from the power supply and let it cool before troubleshooting.
My heater was knocked over and it stopped heating.
When the heater is knocked over, the automatic tip-over switch activates and stops heating as a safety precaution. It should work properly again once you have placed the appliance in a normal, upright position and reset the controls.

My heater shut off suddenly but no one had switched it off.
Check and ensure that the heater is still in an upright position. If it is not level, the tip-over safety switch may have activated and shut down power to the unit.
If the heater is level, the overheat protection could have triggered. Check and ensure that nothing is blocking the air outlets at the top and front of the heater, and the air intake grilles at the back. All openings must be clean and clear of obstructions for the heater to work.

Will I save energy when I run the heater on the low power setting?
That depends. Running the heater on a low power setting will not require as much electrical current, however, it will also not provide as much heat output as on the high power setting. So you may need to run it for longer to warm up the room.

Can I use the heater with an extension cord or multi box power board?
No. If an extension cord is used with a heater the cord may overheat and cause a fire risk.

Can I dry clothes on the heater?
No, never place clothes or other items directly on top of the heater as they will block the convection heat outlets at the top, which presents a fire risks and can lead to overheating and damage to the appliance. To assist with drying clothes or towels, hang them up in the vicinity of the heater, but without them touching the appliance; clothing and other flammable items must be at least 1m away from the heater.

Other Useful Information

WARNING!

• Allow the heater to completely cool before handling or cleaning it.
• Always set all controls to the OFF [ O ] or minimum position and remove the plug from the socket outlet before cleaning the heater.
• Never immerse the heater in water. Never allow water or other liquids to run into the interior of the heater, as this could create a fire and/or electrical hazard.
• Do not use any chemical cleaners such as detergents or solvents, alkaline or abrasive products, on any part of the heater.

Care and cleaning

• To clean dust and dirt off the heater, wipe the exterior surfaces only with a soft cloth or brush, moistened, if necessary, but not wet.
• Alternatively, use a vacuum cleaner with a soft brush attachment to remove dust from around the air outlet and intake grilles.

Storage

• When the heater is not in use, make sure it is unplugged from the wall socket.
• Wind the cord around the cord storage hooks at the back of the appliance.
• We recommend you disassemble the castor wheel assemblies and store the heater in the original carton in a cool and dry place, out of children’s reach. Alternatively, leave the heater assembled and store it covered with a piece of material to protect it from dust.

Service and repair

• The unit has no user-serviceable parts contained within, and there are no spare parts available that you need to replenish.

• Do not attempt to repair, disassemble or modify the appliance. Trying
  to repair the appliance yourself, undertaking incorrect repairs or making
  any modifications to the appliance or the power cord will expose you to considerable danger and will void your warranty.

• In case of a malfunction or if in doubt about the heater’s performance, contact our after sales support centre for advice.

Safety features

Tip-over safety switch

• This mechanism turns off power to the appliance as soon as it tips over. Should this happen, place the heater upright again, but take care as it may still be hot. Wait until the heater has cooled before restarting it.

Automatic thermal cut-out

• This system switches off the heater in the event of overheating or malfunction. Should this occur, switch off and unplug the appliance and let it cool. Then restart the appliance.
• If overheating or malfunctions continue, contact our after-sales support center and arrange an examination of the product.
• While this feature provides additional safety in case of overheating, first and foremost you should make sure to eliminate all potential reasons that can lead to overheating and create a fire risk.

Prevent overheating

To prevent overheating, check and ensure that the appliance can sufficiently dissipate the heat generated. This is particularly important in case the over- heat protection has been triggered.

• Is the appliance covered? Make sure it is NEVER covered. Heat has to be able to escape through the top and the front grilles.
• Is the appliance too close to a wall or other obstacle? Always maintain a safe clearance (about 1m) around the heater.
• Are the grilles on the front, top or back clear? Make sure the air intake and outlet grilles are free of dust, lint and obstructions.

Technical specifications

Dimensions

(with castor wheels)

| 640mm (H) x 430mm (W) x 270mm (D) (approx.)
Weight| approx. 6.8kg

Compliance
This product has been fully tested and meets all requirements as set out by standards AS/NZS 60335.1 and AS/NZS 60335.2.30.

The RCM Mark (Regulatory Compliance Mark) indicates that the product complies with the relevant guidelines of the ACMA as well as corresponding government requirements for the safety of electrical devices.

Responsible disposal

At the end of its working life, do not throw this appliance out with your household rubbish. Electrical and electronic products contain substances that can have a detrimental effect on the environment and human health if disposed of inappropriately. Observe any local regulations regarding the disposal of electrical consumer goods and dispose of it appropriately for recycling and recovery of the oil. Contact your local authorities for advice on recycling facilities in your area.

Warranty

We pride ourselves on producing a range of quality home appliances that are both packed with features and completely reliable. We are so confident in our products, we back them up with a 2-year warranty.
Now you too can relax knowing that you are covered.
Customer Helpline NZ: 0800 422 274
This Product is covered by a 2-year warranty when
accompanied by proof of purchase.
IM Version 1.0 OCT 2020.

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