Milesight DS3604 IoT E-ink Display Featuring LoRaWAN User Guide

IoT E-ink Display
Featuring LoRaWAN®
DS3604
User Guide

DS3604 IoT E-ink Display Featuring LoRaWAN

Safety Precautions
Milesight will not shoulder responsibility for any loss or damage resulting from not following the instructions of this operating guide.

• The device must not be modified in any way.
• In order to protect the security of the device, please change device the password when first configuration. The default password is 123456.
• Do not place the device close to objects with naked flames.
• Do not place the device where the temperature is below/above the operating range.
• Make sure all batteries are newest when install, or battery life will be reduced.
• The device must never be subjected to shocks or impacts.

Declaration of Conformity
DS3604 is in conformity with the essential requirements and other relevant provisions of the CE, FCC, and RoHS.

Copyright © 2011-2023 Milesight. All rights reserved.
All information in this guide is protected by copyright law. Whereby, no organization or individual shall copy or reproduce the whole or part of this user guide by any means without written authorization from Xiamen Milesight IoT Co., Ltd.

For assistance, please contact
Milesight technical support:
Email: iot.support@milesight.com
Support Portal: support.milesight-iot.com
Tel: 86-592-5085280
Fax: 86-592-5023065
Address: Building C09, Software Park III,
Xiamen 361024, China

Revision History

Product Introduction

1.1 Overview
DS3604 is a reflective electrophoretic display offering readability and flexibility. The 4.2-inch active area contains 400 x 300 pixels and has 1-bit Black/White/Red full display capabilities.
DS3604 supports displaying information in customized templates and allows for secondary development through interfaces. Long-capacity batteries and ultra- low power consumption bring a long battery life of up to 5 years.
DS3604 enables quickly modifying the displayed content remotely and locally through simple operations and allows remote management in bulk. Moreover, DS3604 can be installed in multiple methods and be compliant with standard LoRaWAN® gateways and networks for more integrated applications.
1.2 Features

•  4.2-inch three-color e-ink screen
• 400×300 pixels display with high contrast and ultra-wide viewing angle
• Ultra-low power consumption with long battery life
• Enable quickly modifying the displayed content remotely and locally
• Support multicast feature for deployment and management in bulk
• Provide customized templates and service interface for self-developed options
• Adapt to multiple scenarios with flexible installation methods
• Equipped with NFC for easy configuration
• Compliant with standard LoRaWAN® gateways and network servers

Hardware Introduction

2.1 Packing List

If any of the above items is missing or damaged, please contact your sales representative.

2.2 Hardware Overview

2.3 Dimensions (mm)

2.4 Power button and Buzzer Patterns
DS3604 equips with power button inside to switch on/off the device for emergency use. Usually, users can use NFC to complete all steps.

Buzz slowly
Reset to Factory Default| Press and hold the power button for more than 10 seconds.| Buzz quickly

Operation Guide

3.1 NFC Configuration
DS3604 can be configured via NFC-enabled smartphone.

1.  Download and install “Milesight ToolBox” App from Google Play or App Store.

2. Enable NFC on the smartphone and open Milesight ToolBox.

3. Attach the smartphone with NFC area to the device to read device information when the screen is not refreshing.

4. Basic information and settings of the device will be shown on ToolBox if it’s recognized successfully. You can read and configure the device by tapping the Read/Write button on the App. In order to protect the security of devices, password validation is required when first configuration. The default password is 123456.

Note:

1. Ensure the position of smartphone NFC area and it’s recommended to take off phone case.
2. If the smartphone fails to read/write configurations via NFC, move the phone away and back to try again.
3.  When DS3604 is refreshing the screen, do not read or write device or it will show timeout.
4. DS3604 can also be configured by ToolBox software via dedicated NFC reader provided by Milesight IoT.

3.2 LoRaWAN Settings
LoRaWAN settings are used for configuring the transmission parameters in LoRaWAN® network.
3.2.1 Basic Settings
Go to Device > Setting > LoRaWAN Settings of ToolBox App to configure join type, App EUI, App Key and other information. You can also keep all settings by default.

port is 85.
Join Type| OTAA and ABP modes are available.
Application Key| Appkey for OTAA mode, default is 5572404C696E6B4C6F52613230313823.
Device Address| DevAddr for ABP mode, default is the 5th to 12th digits of SN.
Network Session

Key

|

Nwkskey for ABP mode, default is 5572404C696E6B4C6F52613230313823.

Application

Session Key

|

Appskey for ABP mode, default is 5572404C696E6B4C6F52613230313823.

LoRaWAN Version| V1.0.2 and V1.0.3 are available.
Work Mode| Class A and Class B are available. The default mode is Class B.
Ping Slot Periodicity/s| When work mode is Class B, set the interval to open the reception window.
Note: this parameter can be increased to extend battery life.
RX2 Data Rate| RX2 data rate to receive downlinks.
RX2 Frequency| RX2 frequency to receive downlinks. Unit: Hz

Channel Mode

| Select Standard-Channel mode or Single-Channel mode. When Single-Channel mode is enabled, only one channel can be selected to send uplinks. Please
enable Single-Channel mode if you connect device to DS7610.
Channel| Enable or disable the frequency to send uplinks.
 |

If frequency is one of CN470/AU915/US915, enter the index of the channel that you want to enable and make them separated by commas.
Examples:
1, 40: Enabling Channel 1 and Channel 40
1-40: Enabling Channel 1 to Channel 40
1-40, 60: Enabling Channel 1 to Channel 40 and Channel 60 All: Enabling all channels
Null: Indicates that all channels are disabled

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Spread Factor| If ADR is disabled, the device will send data via this spread factor.

Confirmed Mode

| If the device does not receive ACK packet from network server, it will resend data once.

Rejoin Mode

| The device will send a specific number of LinkCheckReq MAC packets to the network server every 30 mins to validate connectivity; If there is no response, the device will re-join the network.
Set the number of packets sent| When rejoin mode is enabled, set the number of LinkCheckReq packets sent.
ADR Mode| Allow network server to adjust datarate of the device.
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Tx Power| Transmit power of the device.

Note:

1. Please contact sales representative for device EUI list if there are many units.
2. Please contact sales representative if you need random App keys before purchase.
3. Select OTAA mode if you use Milesight IoT Cloud to manage devices.
4. Only OTAA mode supports rejoin mode.
5. For -868M model, the default frequency is EU868; for -915M model, the default frequency is AU915.

3.2.2 Multicast Settings
DS3604 supports setting up several multicast groups to receive multicast commands from the network server. Users can use this feature to update screen contents in bulks. If you do not use this feature, it is suggested to disable this feature to extend battery life.

1. Ensure the work mode is Class B.

2. Enable Multicast Group and set an unique multicast address and keys to distinguish other groups. You can also keep these settings by default.
   Parameters| Description
   ---|---
   Multicast Address| Unique 8-digit address to distinguish different multicast groups.
   McNetSkey| 32-digit key. Default values:
   Multicast Group 1: 5572404C696E6B4C6F52613230313823 Multicast Group 2: 5572404C696E6B4C6F52613230313824 Multicast Group 3: 5572404C696E6B4C6F52613230313825
   Multicast Group 4: 5572404C696E6B4C6F52613230313826
   McAppSkey| 32-digit key. Default values: Multicast Group 1: 5572404C696E6B4C6F52613230313823 Multicast Group 2: 5572404C696E6B4C6F52613230313824 Multicast Group 3: 5572404C696E6B4C6F52613230313825
   Multicast Group 4: 5572404C696E6B4C6F52613230313826
   Multicast Ping Slot Periodicity/s| Set the interval to open the reception window.
   Note: this parameter can be increased to extend battery life.
   Multicast Data Rate| Multicast data rate to receive multicast commands.
   Multicast Frequency| Multicast frequency to receive multicast commands. Unit: Hz

3. Add a multicast group on the network server. Take Milesight UG6x gateway as example, go to Network Server > Multicast Groups, click Add to add a multicast group.
   
   Fill in the multicast group information the same as DS3604 settings, and select the devices which you need to control, then click Save.
   

4. Go to Network Server > Packets, select the multicast group and fill in the downlink command, click Send. The network server will broadcast the command to devices that belong to this multicast group.
   Note: ensure all devices’ application ports are the same.
   

3.3 General Settings
Go to Device > Setting > General Settings of ToolBox App to change the reporting interval, etc.

option to network server. Range: 1-1080 mins, default: 1080 min
Buzzer| When buzzer is enabled, it will response when you press the screen button or the device receives the downlink command to refresh the screen.
Screen Button| When screen button is pressed, the device will uplink an empty packet to open the reception window to wait for downlink commands. It is suggested to enable this button if work mode is Class A.
Note: if device does not join the network, press this button to send a join request packet.
Display Template| Select the display template. DS3604 supports 2 templates at most.
Least Refresh Interval| The interval to full refresh the screen. Range: 1-90 days, default: 30 days.
Change Password| Change the password for ToolBox App or ToolBox software to write this device.

3.4 Display Settings
DS3604 provides 2 display templates and supports display content programming according to user requirements. Besides, users can use default template 1 on dynamic hot desk reservation and default template 2 on fixed workplace display signage applications.

1. Go to Device > Setting > Display Settings of ToolBox App to add module directly or click Read and attach the smartphone with NFC area to the device to get the default display template.

https://www.milesight-iot.com

properties (color, background, size, font-family, font-weight, align) or drag to move this module. One template can add 10 text modules at most and every text can include 63 characters at most.
Image| Double click to import an image or single click to adjust the properties or drag to move this module. One template can only add one image and the resolution must be 400*300.
QR Code| Edit the website URL or a series of strings to generate a QR code. One template can only add one QR code.

Background| Import an image as background, the image resolution should be 400*300. Two templates can only add one background.
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Electricity
| When battery level is lower than 10%, this module will display. The properties of this module are non-editable and you can change the location by dragging it or modify the X&Y value.
Disconnect
| When the device fails to join the network, this module will display. The properties of this module is non-editable and you can change the location by dragging it or modify the X&Y value.
Note: after the device joining the network, the screen will refresh to remove this module.

2. Click any module to enter the edit mode and change the properties of module. After complete, click blank area out of the template to exit the edit mode.

3. Click Write to save this template and write it to the screen.
4. Click Export Config to save current template to your smartphone and you can import this template to another device by clicking Import Template.

3.5 Maintenance
3.5.1 Upgrade

1. Download firmware from Milesight website to your smartphone.
2. Open ToolBox App and click Browse to import firmware and upgrade the device.

Note:

1. Operation on ToolBox is not supported during the upgrade.
2. Only Android version ToolBox supports the upgrade feature.

3.5.2 Backup
DS3604 supports configuration backup for easy and quick device configuration in bulk. Backup is allowed only for devices with the same model and LoRaWAN® frequency band.

1. Go to Template page on the App and save current settings as a template. You can also edit the template file. Note that this template only includes device basic parameter settings.
2. Select one template file that saved in the smartphone and click Write, then attach it to another device to write configuration.

Note: Slide the template item to the left to edit or delete the template. Click the template to edit the configurations.

3.5.3 Reboot and Reset
Via Hardware: Hold on the power button inside the device for 3s to reboot, 10s to reset.
Via ToolBox App: Go to Device > Maintenance to tap Reset, then attach smartphone with NFC area to the device to complete reboot or reset.

Installation

DS3604 can be placed on the desktop directly. If it needs to be fixed, please try below installation methods.
Fixed by 3M Tapes:
Paste 3M tape to the back of the device, then tear the other side and place it on a flat surface.
Please note the screen direction when installing.

Fixed by Screws:

1. Release the screw on the bottom of device and remove the back cover, mark the installing holes to the wall according to the holes on the back cover.
2. Fix the back cover with two M3 screws and install back the device, then fix the bottom of device to back cover with the fixing screw.

Installation Note:
If the installation location is a metal surface or includes metal materials, please leave the upper part of device 3 to 4 cm away from the surface to avoid the signal problem.

Device Payload

All data are based on the following format(HEX), the Data field should follow little -endian:

For decoder examples you can find them at https://github.com/Milesight- IoT/SensorDecoders.

5.1 Basic Information
DS3604 report basic information of panel whenever joining the network.

Example:

ff0bff ff0101 ff166601c42255890001 ff090100 ff0a0101 ff0f01

Channel| Type| Value| Channel| Type| Value
ff| 0b (Power On)| ff (Reserved)| ff| 01 (Protocol Version)| 01 (V1)
Channel| Type| Value| Channel| Type| Value
ff| 16(Device SN)| 6601c422558 90001| ff| 09 (Hardware version)| 0100 (V1.0)
Channel| Type| Value| Channel| Type| Value
ff| 0a (Software version)| 0101 (V1.1)| ff| 0f (Device Type)| 01(Class B)

5.2 Screen Data
DS3604 reports below data according to reporting interval (1080 mins by default) and when template mode switches or template content changes.

01: template 2

Example:

01755f ff7301

Channel| Type| Value| Channel| Type| Value
01| 75 (Battery)| 64 => 100%| ff| 73 (Display

template)

| 01: template 2

Note: the device will report low battery alarm packet if it detects the battery level is lower than 10%.
5.3 Control Commands
DS3604 supports downlink control commands to configure the device. Application port is 85 by default.
Note: When device type is class A, it only receives downlinks when the device send periodic report or when you press the screen button.

3d (Action)

| 01: Buzz twice
02: Screen refresh

3e (Buzzer)

| 00: Disable
01: Enable

73 (Display Template)

| 00: template 1
01: template 2
82 (Multicast group)| 1 Byte, Bit 4~7: multicast group 1 to 4 change status, 0 = not allow control, 1 = allow control.
Bit 0~3: multicast group 1 to 4 control status, 0 for disable, 1 for enable.
Note: after disabling or enabling, the device will re-join the network.

Example:

1. Set reporting interval as 20 minutes.
   ff03b004

   Channel| Type| Value
   ff| 03 (Set Reporting Interval)| b0 04=>04 b0=1200s

=20 minutes

2. Reboot the device.
   ff10ff

   Channel| Type| Value
   ff| 10 (Reboot)| ff (Reserved)

3. Set multicast group 1 as disable.
   ff8210

   Channel| Type| Value
   ff| 82 (Multicast group)| 10=>0001 0000
   Bit4=1=>group1, bit 0=0=>disable

5.4 Screen Content Update
DS3604 supports downlink commands to update screen contents. After sending content update command, it is necessary to send command ff3d02 to refresh the screen.

Command format:

(Mutable)
ID: Bit 7-bit 6: 00=template 1, 01=template 2 Bit5-Bit 0: module ID
Content: UTF-8 format content

Reply format:

fa

| 01 (Text/QR Code Content

Update)

| Code description:

00: content update success

 |  | 01: no this template
 |  | 02: no this module
 |  | 03: invalid content length
 |  | 04: this module is non-editable

Note: Module ID of default template:
0: Miles
1: 4B1-01
2: Product Manager
3: Product Department
4: Reserved
5: 2022/12/30 10:30-12:30
10: QR Code
Example:
1. Set title as test and fresh the screen to check the result.

fb01000474657374ff3d02

Channel| Type| Value| Channel| Type| Value
fb| 01 (Text content
update)| 00: template 1,
module 1
04: content size
is 4 bytes
74657374: test| ff| 3d(Screen
Refresh)| 2

Reply:

fa010000 fe3d02

Channel| Type| Value| Channel| Type| Value
fa| 01 (Text content
update)| 00: template 1,
module 1
00: update success| fe| 3d(Screen
Refresh)| 2

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Documents / Resources

| Milesight DS3604 IoT E-ink Display Featuring LoRaWAN [pdf] User Guide
DS3604 IoT E-ink Display Featuring LoRaWAN, DS3604, IoT E-ink Display Featuring LoRaWAN, Display Featuring LoRaWAN, Featuring LoRaWAN
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References

• Support : IoT Support
• GitHub - Milesight-IoT/SensorDecoders

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