ALARM COM Sonos Integration App Installation Guide
- June 9, 2024
- ALARM COM
Table of Contents
ALARM COM Sonos Integration App
Sonos Integration – Troubleshooting Guide
- Issues may occur when installing or using a Sonos device as part of the integration with Alarm.com. See below for scenarios and troubleshooting information:
Audio card is missing from the Customer app
- If the Audio card or option in is missing from the Customer app, verify that Audio Integration is selected on the customer’s service package before attempting to integrate a Sonos device with Alarm.com. Once the device is successfully integrated, the Audio card should appear on the Home page.
- For more information about integrating a Sonos device with Alarm.com, see Sonos Integration – Installation Guide.
Audio card is still missing from the Customer app despite successfully integrating the Sonos device
- If the Alarm.com account has one Sonos speaker connected to it, and the speaker is unresponsive for several days (i.e., unplugged, disconnected, etc.), it will need to be re-initialized before appearing on the account again.
To re-initialize a Sonos device
- Log into the Partner Portal.
- Find the customer account.
- Click Equipment.
- Click Audio.
- In the Audio Devices table, click Re-initialize in the row with the desired device.
- After a moment, refresh the app to verify that the Audio card is displaying properly.
Sonos app is not functioning properly
- If there is an issue with the Sonos app not directly related to the Alarm.com integration, visit Sonos Support for assistance.
https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Audio/Sonos
/Sonos_Integration_-_Troubleshooting_Guide
Updated: Thu, 02 Feb 2023 01:12:09 GMT
References
- Alarm.com | Best Smart Security Alarm & Monitoring Systems
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- Help and Support | Sonos
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