PHILIPS 346P1 LCD Monitor User Manual
- June 9, 2024
- Philips
Table of Contents
346P1 LCD Monitor
346P1
www.philips.com/welcome
EN User manual
1
Customer care and warranty 32
Troubleshooting & FAQs 36
Table of Contents
1. Important ……………………………….. 1 1.1 Safety precautions and maintenance
…………………………… 1 1.2 Notational Descriptions ………… 3 1.3 Disposal of product and
packing material …………………………………… 3
2. Setting up the monitor ………….. 5 2.1 Installation ……………………………… 5 2.2
Operating the monitor ………….. 8 2.3 Built-in Windows HelloTM popup webcam
…………………………… 12 2.4 MultiClient Integrated KVM …..14 2.5 MultiView
………………………………. 15 2.6 Remove the Base Assembly for VESA Mounting …………………….. 17
3. Image Optimization ……………… 18 3.1 SmartImage ……………………………18 3.2
SmartContrast ………………………..19
4. Adaptive Sync ………………………20
5. HDR ………………………………………. 21
6. Designs to prevent computer vision syndrome (CVS) ………… 22
7. PowerSensorTM …………………….. 23
8. Daisy-chain function …………… 25
9. Technical Specifications ……… 27 9.1 Resolution & Preset Modes …30
10. Power Management …………….. 31
11. Customer care and warranty . 32
11.1 Philips’ Flat Panel Displays Pixel Defect Policy ………………………… 32
11.2 Customer Care & Warranty ….. 35
12. Troubleshooting & FAQs ……… 36 12.1 Troubleshooting ……………………36 12.2
General FAQs ……………………….. 37 12.3 Multiview FAQs ……………………..41
1. Important
1. Important
This electronic user’s guide is intended for anyone who uses the Philips
monitor. Take time to read this user’s manual before you use your monitor. It
contains important information and notes regarding the operation of your
monitor.
The Philips guarantee applies provided the product is handled properly for its
intended use, in accordance with its operating instructions and upon
presentation of the original invoice or cash receipt, indicating the date of
purchase, dealer’s name and model and production number of the product.
1.1 Safety precautions and maintenance
Warnings Use of controls, adjustments or procedures other than those specified
in this documentation may result in exposure to shock, electrical hazards
and/or mechanical hazards.
Read and follow these instructions when connecting and using your computer
monitor.
Operation
· Please Keep the monitor out of direct sunlight, very strong bright lights
and away from any other heat source. Lengthy exposure to this type of
environment may result in discoloration and damage to the monitor.
· Keep the display away from oil. Oil may damage the plastic cover of the
display and void the warranty.
· Remove any object that could fall into ventilation holes or prevent
proper cooling of the monitor’s electronics.
· Do not block the ventilation holes on the cabinet.
· When positioning the monitor, make sure the power plug and outlet are easily
accessible.
· If turning off the monitor by detaching the power cable or DC power cord,
wait for 6 seconds before attaching the power cable or DC power cord for
normal operation.
· Please use approved power cord provided by Philips at all times. If your
power cord is missing, please contact your local service center. (Please refer
to Service contact information listed in Important information manual.)
· Do not subject the monitor to severe vibration or high impact conditions
during operation.
· To avoid potential damage, for example the panel peeling from the bezel,
ensure that the monitor does not tilt downward by more than -5 degrees. If the
-5 degree downward tilt angle maximum is exceeded, the monitor damage will not
be covered under warranty.
· Do not knock or drop the monitor during operation or transportation.
· The USB Type-C port could only be connected to specify equipment with fire
enclosure in compliance with IEC 62368-1 or IEC 60950-1.
Maintenance
· To protect your monitor from possible damage, do not put excessive pressure
on the LCD panel. When moving your monitor, grasp the frame to lift; do not
lift the monitor by placing your hand or fingers on the LCD panel.
1
1. Important · Oil-based cleaning solutions may
damage the plastic parts and void the warranty.
· Unplug the monitor if you are not going to use it for an extensive period of
time.
· Unplug the monitor if you need to clean it with a slightly damp cloth. The
screen may be wiped with a dry cloth when the power is off. However, never use
organic solvent, such as, alcohol, or ammonia-based liquids to clean your
monitor.
· To avoid the risk of shock or permanent damage to the set, do not expose the
monitor to dust, rain, water, or excessive moisture environment.
· If your monitor gets wet, wipe it with dry cloth as soon as possible.
· If foreign substance or water gets in your monitor, please turn the power
off immediately and disconnect the power cord. Then, remove the foreign
substance or water, and send it to the maintenance center.
· Do not store or use the monitor in locations exposed to heat, direct
sunlight or extreme cold.
· In order to maintain the best performance of your monitor and use it for a
longer lifetime, please use the monitor in a location that falls within the
following temperature and humidity ranges.
· Temperature: 0-40°C 32-104°F
· Humidity: 20-80% RH
Important information for Burn-in/ Ghost image
· Always activate a moving screen saver program when you leave your monitor
unattended. Always
activate a periodic screen refresh application if your monitor will display
unchanging static content. Uninterrupted display of still or static images
over an extended period may cause “burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
· “Burn-in”, “after-imaging”, or “ghost imaging” is a well-known phenomenon in
LCD panel technology. In most cases, the “Burn-in” or “after-imaging” or
“ghost imaging” will disappear gradually over a period of time after the power
has been switched off.
Warning Failure to activate a screen saver, or a periodic screen refresh
application may result in severe “burn-in” or “afterimage” or “ghost image”
symptoms that will not disappear and cannot be repaired. The damage mentioned
above is not covered under your warranty.
Service
· The casing cover should be opened only by qualified service personnel.
· If there is any need for any document for repair or integration, please
contact with your local service center. (Please refer to Service contact
information listed in Important information manual.)
· For transportation information, please refer to “Technical Specifications”.
· Do not leave your monitor in a car/ trunk under direct sun light.
Note Consult a service technician if the monitor does not operate normally, or
you are not sure what procedure to take
2
1. Important when the operating instructions given in this manual have been
followed.
1.2 Notational Descriptions
The following subsections describe notational conventions used in this
document.
Notes, Cautions and Warnings Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or italic type. These blocks
contain notes, cautions or warnings. They are used as follows:
Note This icon indicates important information and tips that help you make
better use of your computer system.
Caution This icon indicates information that tells you how to avoid either
potential damage to hardware or loss of data.
Warning This icon indicates the potential for bodily harm and tells you how to
avoid the problem. Some warnings may appear in alternate formats and may not
be accompanied by an icon. In such cases, the specific presentation of the
warning is mandated by the relevant regulatory authority.
1.3 Disposal of product and packing material
Waste Electrical and Electronic Equipment-WEEE
This marking on the product or on its packaging illustrates that, under
European Directive 2012/19/EU governing used electrical and electronic
appliances, this product may not be disposed of with normal household waste.
You are responsible for disposal of this equipment through a designated waste
electrical and electronic equipment collection. To determine the locations for
dropping off such waste electrical and electronic, contact your local
government office, the waste disposal organization that serves your household
or the store at which you purchased the product.
Your new monitor contains materials that can be recycled and reused.
Specialized companies can recycle your product to increase the amount of
reusable materials and to minimize the amount to be disposed of.
All redundant packing material has been omitted. We have done our utmost to
make the packaging easily separable into mono materials.
Please find out about the local regulations on how to dispose of your old
monitor and packing from your sales representative.
3
1. Important Taking back/Recycling Information for Customers Philips
establishes technically and economically viable objectives to optimize the
environmental performance of the organization’s product, service and
activities. From the planning, design and production stages, Philips
emphasizes the important of making products that can easily be recycled. At
Philips, end-of-life management primarily entails participation in national
takeback initiatives and recycling programs whenever possible, preferably in
cooperation with competitors, which recycle all materials (products and
related packaging material) in accordance with all Environmental Laws and
taking back program with the contractor company. Your monitor is manufactured
with high quality materials and components which can be recycled and reused.
To learn more about our recycling program please visit
http://www.philips.com/a-w/about/ sustainability.html
4
2. Setting up the monitor
2. Setting up the monitor
2.1 Installation
1 Package contents
346P1
Quick
Start
Register your product and get support at www.philips.com/welcome
-
Stand/Base
-
I/O Cover
Power
-
DP
-
HDMI
*USB C-C/A
*USB C-C
*USB C-A
*USB A-B
*Different according to region.
2 Install the base
1. In order to well protect this monitor and avoid scratching or damaging of
the monitor, keep the monitor face down in the cushion for the base
installation.
3
1 2
2. Hold the stand with both hands. (1) Gently attach the stand to the VESA
mount area until the latch locks the stand.Gently attach the base to the
stand.
(2) Use your fingers to tighten the screw located at the bottom of the base.
(3) Use screwdriver to tighten the screw located at the bottom of the base,
and secure the base to the column tightly.
3. After attaching the base, erect the monitor with both hands on holding the
monitor together with styrofoam firmly. Now you can pull out the styrofoam.
When you pull out the styrofoam, do not squeeze the panel to avoid broken
panel.
1
2
4
Warning
This product is curve design, when
attach / detach the base, place the
protective material under the monitor
and do not press down the monitor to
avoid the damage.
5
2. Setting up the monitor
3 gonnecting to your PC
10
9 Fast Charger
USB UP
8
12
11
1
11 AC power input 12 Power Switch
1
7
6
5
4
3
2
step2
USB
step1
USB C
step1
HDMI
USB C-C 1-1
1
or
USB A-C 1-2
step3
step1
USB UP
2 USB AB
1-1, 1-2 2
1 Kensington anti-theft lock 2 Earphone jack 3 RJ-45 input 4 DisplayPort output 5 USB Type C input/Upstream 6 DisplayPort input 7 HDMI input 8 USB upstream 9 USB downstream/USB fast charger 10 USB downstream
2
Connect to PC
1. Connect the power cord to the back of the display firmly.
2. Turn off your computer and unplug its power cable.
3. Connect the monitor signal cable to the video connector on the back of
your computer.
4. Plug the power cord of your computer and your monitor into a nearby
outlet.
5. After connecting cables, slide the I/O cover into the slots on the rear
monitor and snap the I/O cover into the place.
6. Turn on your computer and monitor. If the monitor displays an image,
installation is complete.
6
2. Setting up the monitor
x t¡
While connecting with USB C, it might take 10 seconds to show an image from
the monitor.
4 USB C driver installation for RJ45
Before using the USB C docking display, please ensure to install the USB C
driver. You can find the “LAN Drivers” from CD disk if bundled or go to
Philips website support page to download the driver. Please follow the steps
for the installation: 1. Install the LAN driver that matches
your system.
2. Double click driver to install, and follow Window’s instructions to
proceed with installation.
3. It will show “success” when the installation is finished.
4. You must reboot your computer after the installation has completed.
5. Now you will be able to see “Realtek USB Ethernet Network Adapter” from
your program installed list.
6. We recommend to periodically visit the above web link to check for the
availability of the most updated driver.
x t¡
Please contact Philips service hotline for Mac address clone tool as
necessary.
5 USB hub
To comply with International energy standards, the USB hub/ports of this
monitor are disabled during Standby and Off modes.
Connected USB devices will not work in this state.
To permanently put the USB function in “ON” state, please go to OSD Menu, then
select “USB standby mode”, and switch it to “ON” state. Somehow if your
monitor reset to factory setting, ensure to select “USB standby mode” to “ON”
state in OSD menu.
6 USB charging
This monitor has USB ports capable of standard power output including some with USB Charging function (identifiable with power icon ). You can use these ports to charge your Smart phone or power your external HDD, for example. The monitor must be powered ON at all times to be able to use this function.
Some select Philips monitors may not Power or Charge your device when it enters to “Sleep/Standby” mode (White power LED blinking). In that case, please enter to OSD Menu and select “USB Standby Mode”, then, turn the function to “ON” mode (default=OFF). This will then keep the USB power and charging functions active even when the monitor is in sleep/Standby mode.
USB
On
USB Standby Mode
Off
KVM
7
2. Setting up the monitor
Note
If you Turn OFF your monitor via the power switch at any given time, all the
USB ports will power OFF.
Warning USB 2.4Ghz wireless devices, such as, wireless mouse, keyboard, and
headphones, maybe have interference by USB3.0 or higher version, the highspeed
signal devices, which may result in a decreased efficiency of the radio
transmission. Should this happen, please try the following methods to help
reduce the effects of interference.
· Try to keep USB2.0 receivers away from USB3.0 or higher version of
connection port.
· Use a standard USB extension cable or USB hub to increase the space between
your wireless receiver and the USB3.0 or higher version of connection port.
2.2 Operating the monitor
1 Description of the control buttons
3
76
5
4
2
1
Switch monitor’s power ON
1
or OFF.
Access the OSD menu.
2
Confirm the OSD
adjustment.
3
Adjust the OSD menu.
User preference key.
Customize your own
4
preference function from
OSD to become the “user
key”.
Change the signal input
5
source.
6
Return to previous OSD level.
SmartImage hot key. There
are multiple modes to
7
select: EasyRead, Office,
Photo, Movie, Game,
Economy, LowBlue Mode,
SmartUniformity, Off.
8
2. Setting up the monitor 2 Web cam
1
2
3
1
2 3 24 1
1
Microphone
2
IR of Face identification
3
2.0 Megapixel Webcam
4
Webcam activity light
3 Customize your own “USER” key
This hot key allows you to setup your favorite function key.
1. Press button on the front bezel to enter OSD Menu Screen.
2. Press or button to select main menu [OSD Settings], then press button.
3. Press or button to select [User Key], then press button.
4. Press or button to select your preferred function.
5. Press button to confirm your selection.
Now you can press the hotkey directly on the front bezel. Only your
preselected function will appear for quick access.
9
2. Setting up the monitor
4 Descrip tion of the On Screen Disp lay
What is On-Screen Disp lay (OSD)?
On-Screen Display (OSD) is a feature in all Philips LCD monitors. It allows an
end user to adjust screen performance or select functions of the monitors
directly through an on-screen instruction window. A user friendly on screen
display interface is shown as below:
Basic and simple instruction on the control keys
In the OSD shown above, you can press buttons at the front bezel of the
monitor to move the cursor, and press OK button to confirm the choice or
change.
The OSD Menu
Below is an overall view of the structure of the On-Screen Display. You can
use this as a reference when you want to work your way around the different
adjustments later on.
Main menu
Sub menu
PowerSensor On Off
LightSensor
On
Off
LowBlue Mode
Input
On Off HDMI 2.0 DisplayPort USB C Auto
0, 1, 2, 3, 4 1, 2, 3, 4 On, Off
Picture
PIP/PBP Audio Color Language OSD Setting
HDR
Normal , VESA HDR 400 , Off
Adaptive Sync Picture Format Brightness
On, Off Wide screen, 4:3, 16:9, Movie 1, Movie 2, 1:1 0~100
Contrast
0~100
Sharpness SmartResponse
0~100 Off, Fast, Faster, Fastest
SmartContrast
On, Off
Gamma
1.8, 2.0, 2.2, 2.4, 2.6
Pixel Orbiting
On, Off
Over Scan
On, Off
DPS
On, Off
(available for selective models)
PIP / PBP Mode PIP / PBP Input PIP Size
Off, PIP, PBP HDMI 2.0, DisplayPort , USB C Small, Middle, Large
PIP Position Swap
Top-Right, Top-Left, Bottom-Right, Bottom-Left
Volume Mute Audio Source Audio Recover
0~100 On, Off HDMI, DisplayPort, USB C On, Off
Color Temperature sRGB User Define
Native, 5000K, 6500K, 7500K, 8200K, 9300K, 11500K
Red: 0~100 Green: 0~100 Blue: 0~100
English, Deutsch, Español, , Français, Italiano, Magyar, Nederlands, Português, Português do Brazil, Polski , , Svenska, Suomi, Türkçe, Cestina, , , ,,
Horizontal Vertical Transparency OSD Time Out
0~100 0~100 Off, 1, 2, 3, 4 5, 10, 20, 30, 60
User Key
Audio Source, Volume, PowerSensor, Brightness, Multi View, KVM
USB Setting Setup
USB USB Standby Mode KVM
USB 3.2, USB 2.0 On, Off Auto, USB C, USB up
Resolution Notification DP Out Multi-Stream Reset Information
On, Off Clone, Extend Yes, No
10
2. Setting up the monitor
5 Resolution notification
This monitor is designed for optimal performance at its native resolution,
3440×1440@60Hz. When the monitor is powered on at a different resolution, an
alert is displayed on screen: Use 3440×1440@60Hz for best results. Display of
the native resolution alert can be switched off from Setup in the OSD (On
Screen Display) menu.
6 Physical Function Tilt
25°
-5°
Note
1. The USB hub default setting of USB C input for this monitor is “USB 3.2″.
The maximum resolution supported depends on your graphic card capability. If
your PC doesn’t support HBR 3, select USB 2.0 in USB Setting, then the maximum
resolution supported will be 3440 x 1440 @100Hz. Press button > USB Setting >
USB > USB 2.0
2. If your Ethernet connection seems slow, please enter OSD menu and select
USB3.2 which supports the LAN speed to 1G.
Swivel -180°
Height adjustment
+180°
180mm
Warning
· To avoid potential screen damage, such as panel peeling, ensure that the
monitor does not tilt downward by more than -5 degrees.
· Do not press the screen while adjusting the angle of the monitor. Grasp only
the bezel.
11
2. Setting up the monitor
2.3 Built-in Windows HelloTM pop-up webcam
1 What is it?
Philips’ innovative and secure webcam pops up when you need it and securely
tucks back into the monitor when you are not using it. The webcam is also
equipped with advanced sensors for Windows Hello facial recognition, which
conveniently logs you into your Windows devices in less than 2 seconds, 3
times faster than a password.
2 How to enab le Wind ows HelloTM
p¢p£¤p ¥¦§¨am
Philips monitor with Windows Hello webcam can be enabled by simply connecting
your USB cable from your PC to the ” USB C” port or ” USB up” port of this
monitor, then make a selection accordingly from the “KVM” section of your OSD
menu. Now, the webcam with Windows Hello is ready to work as long as the
Windows Hello setting in Windows10 is complete. Refer to Windows official
website for the settings: https://support.microsoft.com/ help/4028017/windows-
learn-aboutwindows-hello-and-set-it-up
Please note that Windows 10 system is required for setting up Windows Hello:
facial recognition; with an edition lower than Windows 10 or Mac OS, the
webcam can work without the function of facial recognition. With Windows7 the
driver is required to activate this webcam.
Operating Webcam
System
Win7
Yes
Win8
Yes
Win8.1 Yes
Win10 Yes
Windows hello
No No No Yes
Please follow the step s for the setting:
1. Press the built-in webcam on the top of this monitor, and turn it to the
front.
1
2
3
2. Simply connect the USB cable from your PC to the “USB C” or “USB UP” port of this monitor
USB C
or
USB UP
USB USB Standby Mode KVM
Auto USB C USB up
3. Setting in Windows 10 for Windows Hello
a. In the settings app click on accounts.
12
2. Setting up the monitor
b. Click on sign-in options in the sidebar.
c. You need to set up a PIN code before you’re allowed to use Windows Hello.
Once you’ve added this, the option for Hello will unlock.
4. If you connect the USB cable from “USB up ” port of this monitor, please enter OSD menu to make a appropriate selection of “USB up” under the “KVM” layer.
USB USB Standby Mode KVM
Auto USB C USB up
Note 1. Please always go to Windows
official website to access the latest information, the information in EDFU is
subject to change without further notice.
2. Different regions have different voltages, with inconsistent voltage
setting may cause water ripple when using this webcam. Please make the voltage
setting same as the voltage of your region.
d. You’ll now see which options are available to set up under Windows Hello.
e. Click on “Get started.” The setting is complete.
13
2. Setting up the monitor
2.4 MultiClient Integrated KVM
1 What is it?
With MultiClient Integrated KVM switch, you can control two separate PCs with
one monitor-keyboard-mouse set up. A convenient button allows you to quickly
switch between sources. Handy with set-ups that require dual PC computing
power or sharing one large monitor to show two different PCs. 2 How to enab le
MultiClient Integrated KV M
With the built-in MultiClient Integrated KVM, Philips monitor allows to
quickly switch your peripherals back and forth between in two devices through
the OSD menu setting. Please follow the step s for the settings.
1. Connect the USB upstream cable from your dual devices to the “USB C” and
“USB up” port of this monitor at the same time.
2. Connect peripherals to the USB downstream port of this monitor.
step2
USB
step1
USB C
step1
HDMI
USB C-C 1-1
1
or
USB A-C 1-2
step1
USB UP
2 USB AB
3. Enter to OSD menu. Go to KVM
layer and select “Auto”, “USB C”
or “USB up” to switch the control
of peripherals from one device to
another. Simply repeat this step for
switching the control system using
one set of peripheral.
KVM Auto:
Source HDMI/DP
USB C
USB Hub USB UP USB C
Note You can also adopt “MultiClient Integrated KVM” in PBP mode, when you enable PBP, you can see two different sources projected to this monitor side by side simultaneously. “MultiClient Integrated KVM” enhances your operation by using one set of peripherals to control between in two systems through the OSD menu setting. Follow step3 as mentioned above.
14
2. Setting up the monitor
2.5 MultiView
1 What is it?
Multiview enables active dual connect and view so that you can work with
multiple devices like PC and Notebook side-by-side simultaneously, making
complex multi-tasking work a breeze.
2 Why do I need it?
With the ultra high resolution Philips MultiView display, you can experience a
world of connectivity in a comfortable way in the office or at home. With this
display, you can conveniently enjoy multiple content sources at one screen.
For example: You may want to keep an eye on the live news video feed with
audio in the small window, while working on your latest blog, or you may want
to edit an Excel file from your Ultrabook, while logged into secured company
intranet to access files from a desktop.
3 How to enable MultiView by OSD menu?
1. Press button on the front bezel to enter OSD Menu Screen.
2. Press or button to select main menu [PIP / PBP], then press button.
3. Press or button to select [PIP / PBP Mode], then press button.
4. Press or button to select [PIP] or [PBP].
5. Now you can move backward to set the [PIP / PBP Input], [PIP Size], [PIP
Position], or [Swap].
6. Press button to confirm your selection.
4 MultiView in OSD menu
· PIP / PBP Mode: There are two modes for MultiView: [PIP] and [PBP].
[PIP]: Picture in Picture
Open up a sub-window of another signal source.
B A (main)
When the sub source is not detected:
B A (main)
[PBP]: Picture by Picture
Open up a sub-window
A B side-by-side of another (main)
signal source.
When the sub source is
not detected:
A B (main)
15
2. Setting up the monitor
Note The black strip shows on the top and the bottom of the screen for the
correct aspect ratio when in the PBP mode. If you expect to see full screen
side by side, adjust your devices resolutions as pop up attention resolution,
you will able to see 2 devices source screen project to this display side by
side without black strips. Note the analog signal is not support this full
screen in PBP mode.
· PIP / PBP Input: There are three different video input to choose as the sub
display source: [HDMI 2.0], [DisplayPort], and [USB C].
Please refer below table for compatibility of main/sub input source.
MAIN SOURCE
(xl)
SUB SOURCE POSSIBILITY (xl)
Inputs HDMI DisplayPort USBC
HDMI
DisplayPort
USBC
· PIP Size: When PIP is activated, there are three sub-window sizes to choose:
[Small], [Middle], [Large].
B
Small Middle
A Large (main)
· PIP Position: When PIP is activated, there are four sub-window positions
to choose.
Top-Left
Top-Right
B A (main)
B A (main)
Bottom-Left
Bottom-Right
A (main) B
A (main) B
· Swap: The main picture source and the sub picture source
swapped on the display.
Swap A and B source in [PIP] mode:
B
A (main)
A B (main)
Swap A and B source in [PBP] mode:
A B (main)
B A
(main)
· Off: Stop MultiView function.
A (main)
Note 1. When you do the SWAP function,
the video and its audio source will swap at the same time.
2. HDR and DP Out Multi-Stream cannot work with PIP/PBP (MultiView)
simultaneously.
16
2. Setting up the monitor
2.6 Remove the Base Assembly for VESA Mounting
Before you start disassembling the display base, please follow the
instructions below to avoid any possible damage or injury.
1. Place the monitor face down on a smooth surface. Pay attention not to
scratch or damage the screen.
W
This product is curve design, when attach / detach the base, place the
protective material under the monitor and do not press down the monitor to
avoid the damage.
2. While keeping the release button pressed, tilt the base and slide it out.
1
2
0°
90°
-5°
- Display design may differ from those illustrated.
Warning
· To avoid potential screen damage, such as panel peeling, ensure that the
monitor does not tilt downward by more than -5 degrees.
· Do not press the screen while adjusting the angle of the monitor. Grasp only
the bezel.
No©
This monitor accepts a 100mm x 100mm VESA-Compliant mounting interface.
100mm 100mm
17
3. Image Optimization
3. Image Optimization
3.1 SmartImage
What is it? SmartImage provides presets that optimize display for different
types of content, dynamically adjusting brightness, contrast, color and
sharpness in real time. Whether you’re working with text applications,
displaying images or watching a video, Philips SmartImage delivers great
optimized display performance.
Why do I need it? You want a display that delivers optimized display all your
favorite types of content, SmartImage software dynamically adjust brightness,
contrast, color and sharpness in real time to enhance your display viewing
experience.
How does it work? SmartImage is an exclusive, leading edge Philips technology
that analyzes the content displayed on your screen. Based on a scenario you
select, SmartImage dynamically enhances the contrast, color saturation and
sharpness of images to enhance the contents being displayed – all in real time
with the press of a single button.
How to enable SmartImage?
1. Press to launch the SmartImage on screen display.
2. Keep pressing to toggle among
Office, Photo, Movie, Game, Economy, SmartUniformity and Off.
3. The SmartImage on screen display will remain on screen for 5 seconds, or
you can also press “OK” to make confirmation.
There are multiple modes to select: EasyRead, Office, Photo, Movie, Game,
Economy, LowBlue Mode, SmartUniformity and Off.
· EasyRead: Helps improve reading of text based application like PDF ebooks.
By using a special algorithm which increases the contrast and boundary
sharpness of text content, the display is optimized for a stress-free reading
by adjusting the brightness, contrast and color temperature of the monitor.
· Office: Enhances text and dampens brightness to increase readability and
reduce eye strain. This mode significantly enhances readability and
productivity when you’re working with spreadsheets, PDF files, scanned
articles or other general office applications.
· Photo: This profile combines color saturation, dynamic contrast and
18
3. Image Optimization
sharpness enhancement to display photos and other images with outstanding
clarity in vibrant colors – all without artifacts and faded colors.
· Movie: Ramped up luminance, deepened color saturation, dynamic contrast and
razor sharpness displays every details in darker areas of your videos without
color washout in brighter areas maintaining a dynamic natural values for the
ultimate video display.
· Game: Turn on over drive circuit for best response time, reduce jaggy edges
for fast moving objects on screen, enhance contrast ratio for bright and dark
scheme, this profile delivers the best gaming experience for gamers.
· Economy: Under this profile, brightness, contrast are adjusted and
backlighting finetuned for just right display of everyday office applications
and lower power consumption.
· LowBlue Mode: LowBlue Mode for easy on-the-eyes productivity Studies have
shown that just as ultra-violet rays can cause eye damage, shortwave length
blue light rays from LED displays can cause eye damage and affect vision over
time. Developed for wellbeing, Philips LowBlue Mode setting uses a smart
software technology to reduce harmful shortwave blue light.
· SmartUniformity: Fluctuations in brightness and color on different parts of
a screen are a common phenomenon among LCD monitors. Typical uniformity is
measured around 75-80%. By enabling Philips SmartUniformity feature, display
uniformity is increased to above
95%. This produces more consistent and true images.
· Off: No optimization by SmartImage.
Note Philips LowBlue mode, mode 2 compliance with TUV Low Blue Light
certification, you can have this mode by simply press the hotkey , then press
to select LowBlue Mode, see above SmartImage selection steps.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes displayed content and
automatically optimizes a Display’s contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up backlighting for clearer, crisper and
brighter images or dimming backlighting for clear display of images on dark
backgrounds.
Why do I need it?
You want the very best visual clarity and viewing comfort for every type of
content. SmartContrast dynamically controls contrast and adjusts backlighting
for clear, crisp, bright gaming and video images or displays clear, readable
text for office work. By reducing your display’s power consumption, you save
on energy costs and extend the lifetime of your display.
How does it work?
When you activate SmartContrast, it will analyse the content you are
displaying in real time to adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a great entertainment
experience when viewing videos or playing games.
19
4. Adaptive Sync
4. Adaptive Sync
Adaptive Sync
PC gaming has long been an imperfect experience because GPUs and monitors
update at different rates. Sometimes a GPU can render many new pictures during
a single update of the monitor, and the monitor will show pieces of each
picture as a single image. This is called “tearing.” Gamers can fix tearing
with a feature called “v-sync,” but the image can become jerky as the GPU
waits on the monitor to call for an update before delivering new pictures.
The responsiveness of mouse input and overall frames per second are reduced
with v-sync, too. AMD Adaptive Sync technology eliminates all of these
problems by letting the GPU update the monitor the moment a new picture is
ready, leaving gamers with unbelievably smooth, responsive, tearing-free
games.
· AMD Radeon R7 260X · AMD Radeon R7 260 · Processor A-Series Desktop and
Mobility APUs
· AMD A10-7890K · AMD A10-7870K · AMD A10-7850K · AMD A10-7800 · AMD A10-7700K
· AMD A8-7670K · AMD A8-7650K · AMD A8-7600 · AMD A6-7400K
Followed by the graphic card that are compatible.
· yating system
· Windows 10/8.1/8/7 · Graphic Card: R9 290/300 Series &
R7 260 Series · AMD Radeon R9 300 Series · AMD Radeon R9 Fury X · AMD Radeon
R9 360 · AMD Radeon R7 360 · AMD Radeon R9 295X2 · AMD Radeon R9 290X · AMD
Radeon R9 290 · AMD Radeon R9 285
20
5. HDR
5. HDR
HDR Settings in Windows10 system.
Steps
1. Right click on the desktop, enter to Display settings.
2. Select the display/monitor.
3. Select an HDR-capable display under Rearrange your displays.
4. Select Windows HD Color settings.
5. Adjust Brightness for SDR content.
Note Windows10 edition is required; always upgrade to the most updated
version. Below linkage is for the further more information from mircrosoft
official website.
https://support.microsoft.com/enau/help/4040263/windows-10-hdradvanced-color-
settings
STEP 5
STEP 1
STEP 2
Note
1. To switch off HDR function, please
disable from Input device and its
content. Inconsistent HDR settings
between input device and monitor
may cause unsatisfying images.
STEP 4
STEP 3
21
6. Designs to prevent computer vision syndrome
6. Designs to prevent computer vision syndrome (CVS)
Philips monitor is designed to prevent eye strain caused by prolonged computer
use.
Follow below instructions and use Philips monitor to efficiently reduce
fatigue and maximum working productivity.
1. Appropriate environment lighting:
· Adjusting the environment lighting similar to that of your screen
brightness, avoid the fluorescent lighting, and surfaces that don’t reflect
too much light.
· Adjusting the brightness and contrast to appropriate level.
2. Good working habits:
· Excessive usage of monitor can cause eye discomfort, it’s better to take
shorter breaks more often at your workstation than longer breaks and less
often; for example a 5-10 minute break after 50-60-minute continuous screen
use is likely to be better than a 15-minute break every two hours.
· Looking at something varying distances after a long period focusing on the
screen.
· Gently closing and rolling your eyes to relax.
· Conscious blinking often while working.
· Gently stretch your neck, and slowly tilt your head forward, backward, side
for pain relief.
3. Ideal working posture
· Reposition your screen to appropriate height and angle according to your
height.
4. Choose Philips monitor for easy-oneyes.
· Anti-glare screen: Anti-glare screen efficiently reduces annoying and
distracting reflections that caused eye fatigue.
· Flicker-free technology designs to regulate brightness and reduce flicker
for more comfortable viewing.
· LowBlue mode: Blue light may cause eye strains. Philips LowBlue mode allows
you to set different blue light filter levels for variety working situation.
· EasyRead mode for a paperlike reading experience, giving a more comfortable
viewing experience while dealing with long documents on the screen.
22
7. PowerSensorTM
7. PowerSensorTM
How does it work? · PowerSensor works on principle
of transmission and reception of harmless “infrared” signals in order to
detect user-presence.
· When the user is in front of the monitor, the monitor operates normally, at
the predetermined settings that the user has set- i.e. brightness, contrast,
color, etc
· Assuming that the monitor was set to 100% of brightness for example, when
the user leaves his seat and is no longer in front of the monitor, the monitor
automatically reduces the power consumption upto 80%.
User present in front User not present
detection signal for distances up to 120 cm or 47 inches. (Setting 4)
· Since some dark colored clothing tends to absorb infrared signals even when
the user is within 100 cm or 40 inches of the display, step up signal strength
when wearing black or other dark clothes.
Hot key
(for selected models only)
Sensor distance
3
Landscape/Portrait mode
Watt
ATTENTION PowerSensor off
ATTENTION PowerSensor off
Power consumption as illustrated above is for reference purpose only
Setting
Default settings PowerSensor is designed to detect the presence of the user
located between 30 and 100 cm (12 and 40 inches) from the display and within
five degrees left or right of the monitor.
Custom settings
If you prefer to be in a position outside the perimeters listed above, choose
a higher strength signal for optimal detection efficiency: The higher the
setting, the stronger the detection signal. For maximum PowerSensor efficiency
and proper detection, please position yourself directly in front of your
monitor.
· If you choose to position yourself more than 100 cm or 40 inches from the
monitor use the maximum
Above illustrations are for reference purpose only, may not reflect the exact
display of this model.
How to adjust settings
If PowerSensor is not operating correctly inside or outside the default range,
here’s how to fine-tune detection:
· Enter to OSD menu.
· You will find the adjustment bar.
· Adjust the PowerSensor detection adjustment to Setting 4 and press OK.
· Test the new setup to see if PowerSensor properly detects you in your
current position.
· PowerSensor function is designed to work in Landscape mode (horizontal
position) only. After PowerSensor turn on it, it will automatically turn Off
if the monitor is used in Portrait mode (90 degree/vertical position);
23
7. PowerSensorTM it will automatically turn ON if monitor is returned to its
default Landscape position. Note
A manually selected PowerSensor mode will remain operational unless and until
it is readjusted or the default mode is recalled. If you find that the
PowerSensor is excessively sensitive to nearby motion for some reason, please
adjust to a lower signal strength. Keep sensor lens clean, if the sensor lens
is dirty, wipe it with alcohol to avoid reducing of distance detection .
24
8.Daisy-chain function
8. Daisy-chain function
DisplayPort Multi-Stream feature enables multiple monitor connections.
This Philips display is equipped with DisplayPort interface and DisplayPort
over USB-C which enables daisychaining to multiple displays.
To daisy-chain monitors, first to check below:
1. Make sure the GPU on your PC support DisplayPort 1.2 MST (Multistream
transport).
Note
1. Depending on the capabilities of your graphic cards, you should be able to
daisy chain multiple displays with various configurations. Your display
configurations will depend on your graphic card capabilities. Please check
with your graphic card vendor and always update your graphic card driver.
2. HDR and DP Out Multi-Stream cannot work with PIP/PBP (MultiView)
simultaneously.
DisplayPort multi-streaming over DisplayPort
PC
DP DP OUT
DP
· Select one of DP Out Multi-stream modes:
Press button, select Setup > DP Out Multi-stream > Extend
Source resolution
3440 x 1440 @60Hz
Maximum number of external monitors that can be supported
1
Note
· To use DisplayPort multi-streaming, you need to set to “Extend mode” on both
primary and secondary monitors.
· The secondary monitor in the chain must support DisplayPort multistreaming,
and the maximum resolution support is 3440 x 1440@60Hz.
25
8.Daisy-chain function DisplayPort multi-streaming over USB Type-C
PC USBC DP OUT
USB C-C
DP
· Select one of DP Out Multi-stream modes:
Press button, select Setup > DP Out Multi-stream > Extend
Source Link Rate* Maximum number
resolution
of external monitors
that can be
supported
3440 x 1440 HBR2
@60Hz
HBR3
1 1 (Full HD)**
- To check link rate: press button, select Setup > information. The screen will show HBR3, otherwise, the link rate is HBR2. If Link rate is not HBR 3, press
button and select USB Setting > USB > USB 2.0 for WQHD resolution on the external monitor.
Note
· We recommend to set USB Setting to USB 3.2, please enter OSD menu and select USB3.2 which supports the LAN speed to 1G.
** Due to bandwidth limitation, the maximum external monitor resolution supported is 1920 x 1080 only.
26
9. Technical Specifications
9. Technical Specifications
Picture/Display Display Panel Type Backlight Panel Size Aspect Ratio Pixel
Pitch Contrast ratio(typical) Optimum Resolution Viewing Angle Picture
Enhancement Display Colors Vertical Refresh Rate Horizontal Frequency sRGB HDR
SmartUniformity Delta E LowBlue Mode Adaptive Sync EasyRead Flicker Free
Connectivity Signal Input
USB
Power Delivery(USB C)
RJ-45 Input Signal Audio In/Out USB C docking USB-C Super speed DP Power
Delivery
Max power delivery
Convenience USER convenience Built-in speaker
VA ( 346P1CRH ) W-LED system 34″ W (86.36 cm) 21:9 0.23175(W) x 0.23175(H)
3000:1 3440×1440@60Hz 178° (H) / 178° (V) @ C/R > 10 (Typ.) SmartImage 16.7M
(8bit) 48-100Hz 30-160KHz YES VESA Certified DisplayHDRTM 400 (HDMI/DP) YES
YES YES YES YES YES
DisplayPort 1.4 x 1, HDMI 2.0 x 1 USB-Cx1, USB-Bx1 (upstream) USB3.2 x4
(downstream with x1 fast charge B.C 1.2) Up to 90W (5V/3A, 7V/3A, 9V/3A,
10V/3A, 12V/3A, 15V/3A, 20V/4.5A) Ethernet LAN (10M/100M/1000M) Separate Sync
Audio out
Reversible plug connector Data and Video transfer Built-in DisplayPort Alt
mode USB PD version 3.0 Up to 90W (5V/3A, 7V/3A, 9V/3A, 10V/3A, 12V/3A,
15V/3A, 20V/4.5A)
5 W x 2
27
9. Technical Specifications
Built-in Webcam MultiView
OSD Languages
Other Convenience Plug & Play Compatibility Stand Tilt Swivel Height
adjustment Power
Consumption
Normal Operation Sleep (Standby mode) Off mode Off mode(AC switch)
Heat Dissipation*
Normal Operation
Sleep (Standby mode)
Off mode Off mode(AC switch) On Mode(ECO mode) Power LED indicator Power
Supply Dimensions Product with stand (WxHxD) Product without stand (WxHxD)
Product with packaging (WxHxD)
2.0 megapixel camere with microphone and LED indictor (for Windows 10 Hello)
PIP/PBP mode, 2×devices English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brasil Portuguese, Polish, Russian, Swedish,
Finnish, Turkish, Czech, Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean VESA mount(100×100mm), Kensington Lock DDC/CI, Mac OS X,
sRGB, Windows 10/8.1/8/7
-5 / +25 degree -180 / +180 degree 180mm
AC Input
AC Input
AC Input
Voltage at
Voltage at
Voltage at
100VAC , 50Hz 115VAC , 60Hz 230VAC, 50Hz
55.2 W (typ.)
55.3 W (typ.)
55.4 W (typ.)
0.3 W(typ.)
0.3 W(typ.)
0.3 W(typ.)
0.3 W(typ.)
0.3 W(typ.)
0.3 W(typ.)
0W(typ.)
0W(typ.)
0W(typ.)
AC Input
AC Input
AC Input
Voltage at
Voltage at
Voltage at
100VAC , 50Hz 115VAC , 60Hz 230VAC , 50Hz
188.4 BTU/hr
188.7 BTU/hr
189.1 BTU/hr
(typ.)
(typ.)
(typ.)
1.02 BTU/
1.02 BTU/
1.02 BTU/
hr(typ.)
hr(typ.)
hr(typ.)
1.02 BTU/
1.02 BTU/
1.02 BTU/
hr(typ.)
hr(typ.)
hr(typ.)
0 BTU/hr(typ.) 0 BTU/hr(typ.) 0 BTU/hr(typ.)
33 W (typ.)
On mode: White, Standby/Sleep mode: White
(blinking)
Built-in, 100-240V AC, 50-60Hz
807 x 601 x 250 mm 807 x 367 x 110 mm 904 x 525 x 282 mm
28
9. Technical Specifications
Weight Product with stand Product without stand Product with packaging
Operating Condition Temperature range (operation) Relative humidity
(operation) Atmospheric pressure (operation) Temperature range (Non-operation)
Relative humidity (Non-operation) Atmospheric pressure (Non-operation)
Environmental and energy ROHS Packaging Specific Substances Cabinet Color
Finish
11.65 kg 7.95 kg 15.48 kg
0°C to 40 °C 20% to 80% 700 to 1060hPa -20°C to 60°C 10% to 90% 500 to 1060hPa
YES 100% recyclable 100% PVC BFR free housing
Black Texture
Note 1. This data is subject to change without notice. Go to
www.philips.com/support to
download the latest version of leaflet. 2. SmartUniformity and Delta E
information sheets are included in the box. 3. Power delivery function will
base on laptop’s capability.
29
9. Technical Specifications
9.1 Resolution & Preset Modes
Maximum Resolution 3440×1440 @ 100 Hz
Recommended Resolution 3440×1440 @ 60 Hz
H. freq (kHz) 31.47 31.47 35.00 37.86 37.50 35.16 37.88 48.08 46.88 47.73
48.36 56.48 60.02 44.77 63.89 79.98 55.94 65.29 89.48
67.50 67.17 44.41 88.82 150.97
Resolution
720×400 640×480 640×480 640×480 640×480 800×600 800×600 800×600 800×600
832×624 1024×768 1024×768 1024×768 1280×720 1280×1024 1280×1024 1440×900
1680×1050 1720×1440 PBP Mode 1920×1080 2560×1080 3440×1440 3440×1440 3440×1440
V. freq (Hz) 70.09 59.94 66.67 72.81 75.00 56.25 60.32 72.19 75.00 74.55 60.00
70.07 75.03 59.86 60.02 75.03 59.89 59.95 59.97
60.00 59.98 29.99 59.97 99.98
Note 1. Please notice that your display
works best at native resolution of 3440×1440 @ 60Hz. For best display quality,
please follow this resolution recommendation. Recommended resolution HDMI
2.0/DP/USB C: 3440×1440 @ 60Hz If your display is not on the native resolution
when connecting to USB C or DP port, please adjust resolution to the optimal
state: 3440×1440 @60 Hz from your PC.
2. The factory default setting HDMI supports to the resolution 3440×1440 @
60Hz.
3. The USB hub default setting of USB C input for this monitor is “USB 3.2″.
The maximum resolution supported depends on your graphic card capability. If
your PC doesn’t support HBR 3, select USB 2.0 in USB Setting, then the maximum
resolution supported will be 3440 x 1440 @100Hz. Press button > USB Setting >
USB > USB 2.0
30
10. Power Management
10.Power Management
If you have VESA DPM compliance display card or software installed in your PC, the display can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the display will ‘wake up’ automatically. The following table shows the power consumption and signaling of this automatic power saving feature:
Power Management Definition
V E A
Mode
Video H-sync V-sync Power Used
LED Color
Active
ON
Yes
Yes
55.3 W (typ.) 242 W (max.)
White
Sleep (Standby OFF No
mode)
No
0.3 W (typ.)
White (blink)
Off mode (AC switch)
OFF
–
–
0W (AC switch)
OFF
The following setup is used to measure power consumption on this display.
· Native resolution: 3440×1440 · Contrast: 50% · Brightness: 60% · Color
temperature: 6500k with full
white pattern
· Audio and USB Inactive (Off)
Note This data is subject to change without notice.
31
11. Customer care and warranty
11. Customer care and warranty
11.1 Philips’ Flat Panel Displays Pixel Defect Policy
Philips strives to deliver the highest quality products. We use some of the
industry’s most advanced manufacturing processes and practice stringent
quality control. However, pixel or sub pixel defects on the TFT Display panels
used in flat panel displays are sometimes unavoidable. No manufacturer can
guarantee that all panels will be free from pixel defects, but Philips
guarantees that any display with an unacceptable number of defects will be
repaired or replaced under warranty. This notice explains the different types
of pixel defects and defines acceptable defect levels for each type. In order
to qualify for repair or replacement under warranty, the number of pixel
defects on a TFT Display panel must exceed these acceptable levels. For
example, no more than 0.0004% of the sub pixels on a display may be defective.
Furthermore, Philips sets even higher quality standards for certain types or
combinations of pixel defects that are more noticeable than others. This
policy is valid worldwide.
subpixel
together form an image. When all sub pixels of a pixel are lit, the three
colored sub pixels together appear as a single white pixel. When all are dark,
the three colored sub pixels together appear as a single black pixel. Other
combinations of lit and dark sub pixels appear as single pixels of other
colors.
Types of Pixel Defects Pixel and sub pixel defects appear on the screen in
different ways. There are two categories of pixel defects and several types of
sub pixel defects within each category.
Bright Dot Defects Bright dot defects appear as pixels or sub pixels that are
always lit or ‘on’. That is, a bright dot is a sub-pixel that stands out on
the screen when the display displays a dark pattern. There are the types of
bright dot defects.
One lit red, green or blue sub pixel.
pixel
els and Sub pixels
A pixel, or picture element, is composed of three sub pixels in the primary
colors of red, green and blue. Many pixels
Two adjacent lit sub pixels: – Red + Blue = Purple – Red + Green = Yellow – Green + Blue = Cyan (Light Blue)
32
11. Customer care and warranty
Three adjacent lit sub pixels (one white pixel).
Note A red or blue bright dot must be more than 50 percent brighter than
neighboring dots while a green bright dot is 30 percent brighter than
neighboring dots. Black Dot Defects Black dot defects appear as pixels or sub
pixels that are always dark or ‘off’. That is, a dark dot is a sub-pixel that
stands out on the screen when the display displays a light pattern. These are
the types of black dot defects.
rox!”!#$ of Pixel Defects
Because pixel and sub pixels defects of the same type that are near to one
another may be more noticeable, Philips also specifies tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances In order to qualify for repair or replacement due to
pixel defects during the warranty period, a TFT Display panel in a Philips
flat panel display must have pixel or sub pixel defects exceeding the
tolerances listed in the following tables.
33
11. Customer care and warranty
f%&'() DOT DEFECTS
1 lit subpixel 2 adjacent lit subpixels 3 adjacent lit subpixels (one white
pixel) Distance between two bright dot defects Total bright dot defects of
all types
BLACK DOT DEFECTS 1 dark subpixel 2 adjacent dark subpixels 3 adjacent dark
subpixels Distance between two black dot defects Total black dot defects of
all types
TOTAL DOT DEFECTS Total bright or black dot defects of all types
Note 1 or 2 adjacent sub pixel defects = 1 dot defect
ACCEPTABLE LEVEL 2 1 0
15mm 2
ACCEPTABLE LEVEL 3 or fewer 2 or fewer 0 >15mm 3 or fewer
ACCEPTABLE LEVEL 5 or fewer
34
11. Customer care and warranty
11.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid
for your region, please visit www.philips.com/support website for details or
contact your local Philips Customer Care Center.
For Warranty Period please refer to Warranty Statement in Important
Information Manual.
For extended warranty, if you would like to extend your general warranty
period, an Out of Warranty service package is offered via our Certified
Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30 calendar days of your original purchase date. During the extended warranty period, the service includes pickup, repair and return service, however the user will be responsible for all costs accrued. If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package, we will find alternative solutions for you, if possible, up to the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by Consumer care number) for more details.
Philips Customer Care Center number listed below.
· Local Standard Warranty Period
· Depend
· Extended Warranty Period
· Total Warranty Period
· + 1 Year
· Local Standard warranty period +1
on different
Regions
· + 2 Years
· Local Standard warranty period
· + 3 Years
+2 · Local Standard warranty period
+3
**Proof of original purchase and extended warranty purchase required.
Note
Please refer to important information manual for regional service hotline, which is available on the Philips website support page.
35
12. Troubleshooting & FAQs
12. Troubleshooting & FAQs
12.1 Troubleshooting
This page deals with problems that can be corrected by a user. If the problem
still persists after you have tried these solutions, contact Philips customer
service representative.
Common Problems
No Picture (Power LED not lit) · Make sure the power cord is
plugged into the power outlet and into the back of the display. · First,
ensure that the power button on the front of the display is in the OFF
position, then press it to the ON position.
No Picture (Power LED is White) · Make sure the computer is turned
on. · Make sure the signal cable is
properly connected to your computer. · Make sure the display cable has no bent
pins on the connect side. If yes, repair or replace the cable. · The Energy
Saving feature may be activated
Screen says
· Make sure the display cable is properly connected to your computer. (Also refer to the Quick Start Guide).
· Check to see if the display cable has bent pins.
· Make sure the computer is turned on.
Visible signs of smoke or sparks
· Do not perform any troubleshooting steps
· Disconnect the display from mains power source immediately for safety
· Contact with Philips customer service representative immediately.
Imaging Problems
Image appears blurred, indistinct or too dark
· Adjust the contrast and brightness on On-Screen Display.
An “after-image”, “burn-in” or “ghost image” remains after the power has been
turned off.
· Uninterrupted display of still or static images over an extended period may
cause “burn in”, also known as “after-imaging ” or “ghost imaging”, on your
screen. “Burn-in”, “afterimaging”, or “ghost imaging” is a well-known
phenomenon in LCD panel technology. In most cases, the “Burn-in” or “after-
imaging” or “ghost imaging” will disappear gradually over a period of time
after the power has been switched off.
· Always activate a moving screen saver program when you leave your display
unattended.
· Always activate a periodic screen refresh application if your LCD display
will display unchanging static content.
· Failure to activate a screen saver, or a periodic screen refresh application
may result in severe “burn-in” or
36
12. Troubleshooting & FAQs
“after-image” or “ghost image” symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred.
· Set the PC’s display resolution to the same mode as display’s recommended
screen native resolution.
Green, red, blue, dark, and white dots appears on the screen
· The remaining dots are normal characteristic of the liquid crystal used in
today’s technology, Please refer the pixel policy for more detail.
- The “power on” light is too strong and is disturbing
· You can adjust “power on” light using the power LED Setup in OSD main Controls.
For further assistance, refer to the Service contact information listed in Important information manual and contact Philips customer service representative. - Functionality different according to display.
12.2General FAQs
Q1: When I install my display what should I do if the screen shows ‘Cannot
display this video mode’?
Ans.: Recommended resolution for this display: 3440×1440 @ 60 Hz.
· Unplug all cables, then connect your PC to the display that you used
previously.
· In the Windows Start Menu, select Settings/Control Panel. In the Control
Panel Window, select the Display icon. Inside the Display Control Panel,
select the ‘Settings’ tab. Under the setting tab, in box labelled ‘desktop
area’, move the sidebar to 3440×1440 pixels.
· Open ‘Advanced Properties’ and set the Refresh Rate to 60 Hz, then click OK.
· Restart your computer and repeat step 2 and 3 to verify that your PC is set
at 3440×1440 @ 60 Hz.
· Shut down your computer, disconnect your old display and reconnect your
Philips LCD display.
· Turn on your display and then turn on your PC.
Q2: What is the recommended refresh rate for LCD display?
Ans.: Recommended refresh rate in LCD displays is 60 Hz, In case of any
disturbance on screen, you can set it up to 75 Hz to see if that removes the
disturbance.
Q3: What are the .inf and .icm files? How do I install the drivers (.inf and
.icm)?
Ans.: These are the driver files for your monitor. Your computer may
37
12. Troubleshooting & FAQs
ask you for monitor drivers (.inf and .icm files) when you first install your
monitor. Follow the instructions in your user manual, monitor drivers (.inf
and .icm files) will be installed automatically.
Q4: How do I adjust the resolution?
Ans.:
Your video card/graphic driver and display together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the “Display properties”.
Q5: What if I get lost when I am making display adjustments via OSD?
Ans.: Simply press button, then select ‘Setup’ > ‘Reset’ to recall all the
original factory settings.
Q6: Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the panel surface is not subjected to
excessive shocks and is protected from sharp or blunt objects. When handling
the display, make sure that there is no pressure or force applied to the panel
surface side. This may affect your warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol,
ethanol, acetone, hexane, etc.
Q8: Can I change the color setting of my display?
Ans.: Yes, you can change your color setting through OSD control as the
following procedures,
· Press “OK” to show the OSD (On Screen Display) menu
· Press “Down Arrow” to select the option “Color” then press “OK” to enter
color setting, there are three settings as below.
1. Color Temperature: Native, 5000K, 6500K, 7500K, 8200K, 9300K and 11500K.
With settings in the 5000K range the panel appears “warm, with a redwhite
color tone”, while a 11500K temperature yields “cool, bluewhite toning”.
2. sRGB: This is a standard setting for ensuring correct exchange of colors
between different device (e.g. digital cameras, displays, printers, scanners,
etc).
3. User Define: The user can choose his/her preference color setting by
adjusting red, green, blue color.
Note A measurement of the color of light radiated by an object while it is
being heated. This measurement is expressed in terms of absolute scale,
(degrees Kelvin). Lower Kevin temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral temperature is white, at 6504K.
Q9: Can I connect my LCD display to any PC, workstation or Mac?
Ans.: Yes. All Philips LCD displays are fully compatible with standard PCs,
Macs and workstations. You may need a cable adapter
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12. Troubleshooting & FAQs
to connect the display to your Mac system. Please contact your Philips sales
representative for more information.
Q10: Are Philips LCD displays Plugand- Play?
Ans.: Yes, the displays are Plug-andPlay compatible with Windows 10/8.1/8/7
Q11: What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image
in LCD panels?
Ans.: Uninterrupted display of still or static images over an extended period
may cause “burn in”, also known as “after-imaging” or “ghost imaging”, on your
screen. “Burn-in”, “afterimaging”, or “ghost imaging” is a well-known
phenomenon in LCD panel technology. In most cases, the “Burn-in” or
“afterimaging” or “ghost imaging” will disappear gradually over a period of
time after the power has been switched off. Always activate a moving screen
saver program when you leave your display unattended. Always activate a
periodic screen refresh application if your LCD display will display
unchanging static content.
Warning Failure to activate a screen saver, or a periodic screen refresh
application may result in severe “burn-in” or “afterimage” or “ghost image”
symptoms that will not disappear and cannot be repaired. The damage mentioned
above is not covered under your warranty.
Q12: Why is my Display not showing sharp text, and is displaying jagged
characters?
Ans.: Your LCD display works best at its native resolution of 3440×1440 @ 60 Hz. For best display, please use this resolution.
Q13: How to unlock/lock my hot key?
Ans.: To lock the OSD, press and hold
the
button while the
monitor is off and then press
button to turn the monitor on.
To un-lock the OSD, press and
hold the
button while the
monitor is off and then press
button to turn the monitor on.
Q14: Where can I find Important Information manual mentioned in EDFU? Ans.: Important Information manual can be download on the Philips website support page.”
Q15: Ans:
Why cannot detect my monitor’s Windows Hello webcam, and also Face Recognition
option is greyed out?
To fix this issue, you need to proceed following steps to detect the webcam
device again:
1. Press Crtl + Shift + ESC to launch the Microsoft Windows Task Manager.
2. Select `Services’ tag.
39
12. Troubleshooting & FAQs
· Press button on the front bezel to enter OSD Menu screen.
· Press or button to select main menu [Audio] · Press or button to select
[Audio Recover]. Then the problem will be resolved.
3. Scroll down and select WbioSrvc’ (Windows Biometric Service). If the status showsRunning’, right click to stop the service first, then restart
the service manually.
4. Then go back to sign-in options menu to set up Window Hello Webcam.
Q16: Ans:
Why I cannot automatically switch to the connected input source after daisy
chain over USB-C?
It’s because your primary monitor connects to more than one input source at
the same time. When you use the primary monitor to the notebook with USB-C,
and also daisy chain to the secondary monitor. Once the notebook goes into
standby mode, if you want to show the content from HDMI or DisplayPort, please
press to change the signal input source.
Q17: Ans:
What can I do if the sound is not working from the monitor’s speakers when
connected with Macbook NB?
Here ‘s how to fine- tune the sound of device.
40
12. Troubleshooting & FAQs
12.3Multiview FAQs
Q1: Can I enlarge the PIP sub window?
Ans.:
Yes, there are 3 sizes to select: [Small], [Middle], [Large]. You can press to enter OSD menu. Select your preferred [PIP Size] option from the [PIP / PBP] main menu.
01 How to listen to Audio,
independent of video?
Ans.:
Normally the audio source is linked to the main picture source. If you want to change audiosource input , you can press
to enter OSD menu. Select your preferred [Audio Source] option from the [Audio] main menu.
Please note that the next time you turn on your display, the display will by default select the audio source you chose last time. In case you want to change it again, you need to go through the above steps to select your new preferred audio source, which then will become the “default” mode.
Q3: Ans:
Why the sub-windows flickers when I enable PIP/PBP.
It’s because the sub-windows video source is interlace timing (i-timing),
please change subwindow signal source to be progressive timing (P-timing).
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2019 © TOP Victory Investments Ltd. All rights reserved.
This product has been manufactured by and is sold under the responsibility of
Top Victory Investments Ltd., and Top Victory Investments Ltd. is the
warrantor in relation to this product. Philips and the Philips Shield Emblem
are registered trademarks of Koninklijke Philips N.V. and are used under
license.
Specifications are subject to change without notice.
Version: M10346PE1T