NewSound Poco SA801 Hearing Aid and Hearing Amplifier User Manual

: June 5, 2024
: NewSound

NewSound Poco SA801 Hearing Aid and Hearing Amplifier

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product

Preface

THANK YOU and WELCOME to NewSound’s most innovative and reliable product, designed to enhance the quality of sounds in your everyday life! This user manual only applies to the Poco SA801 In-the-ear (ITE) hearing instrument

Intended use
This hearing instrument is an electronic device which amplifies sounds from the surrounding environment. It will help people with mild to moderate hearing loss or those who just want to enhance their ability to hear conversations in a noisy environment.
Precautions
For users with ear infection, it is suggested not to wear hearing instrument until ear normal condition restored or by following a doctor’s advice. Please consult with your hearing healthcare professional first if you have any questions about your hearing or your hearing instrument.
THE MANUFACTURER RESERVES THE RIGHT TO MODIFY THE TECHNICAL SPECIFICATIONS OF THE PRODUCT WITHOUT ANY PRIOR NOTICE.

Hazard warnings and product safety

Please read before using your hearing instrument the first time.

Hazard Warnings – relevant warning notices

Never wear other people’s hearing aid! It could permanently damage/affect your hearing.
Avoid direct contact with force (e.g. smacking/slapping, wrestling or likewise sports) while wearing a hearing instrument, such impact could be harmful to your hearing.
Do not wear hearing instrument in heavy industrial areas (mines, explosion sites).
Hearing aid batteries are toxic. Keep out of reach of children and pets. If accidentally swallowed, consult physician immediately!
If pain, skin irritation in the ear or excessive accelerated earwax, consult physician.
In the unlikely case of the dome being stuck in your ear canal, after the removal of the sound tube from the ear, it is highly recommended, for you to see a physician for safe removal of the dome.
Product Safety – relevant product handling and care
Do not drop hearing device onto a hard surface that can damage the instrument.
Proper disposal of electronic products protects the health of people and the environment.
This symbol means the hearing instrument may not be thrown away as normal daily waste.
Hearing instrument should be disposed at intended electronic waste/recycle sites, or at your hearing care professional office.

Features

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Charging base/ Drying case

GREEN LIGHT Blinking green when charging
GREEN LIGHT Solid green when fully charged
BLUE LIGHT Blinking blue when drying after charged
BLUE LIGHT TURN OFF when drying finished

Preparation

Kit Packaging included:

Poco SA801 device
Charing system
Cleaning brush
User manual
Multifunctional screwdriver
Closed domes (size: 9mm, 12mm, 15mm)
Memory foam set (size: S, M, L)
Magic dome (size: 10mm, 12mm)

Battery helpful tips

A full charge takes about 3.5 hours, and will allow up to 16 hours of use.
Recharging process will automatically shut off when battery is fully charged.
To maximize the extended life of the battery, keep the hearing instrument in the charging base when not in use for an extended period of time.

Operation

How to Charge your hearing instrument

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Warning : Do not use Power Bank as your power resource.
Notice:

Always put your hearing instrument into the charging station without a dome attached.
Always put your hearing instrument into the charging station when you do not use them.

Charging steps:

Once connected successfully, the charging process begins, and the green indication light will SHINES GREEN.
The charging process will complete after 3 hours of charging, and the green indication light will be SOLID GREEN.
After 15 minutes’ break, the case will start drying process. The blue indication light will SHINE BLUE, and the green light will keep solid green.
The drying process will complete after 3 hours, and the blue indication light will turn off and green light keep soil green.
The charging process and drying process are both completed, now you can use the hearing instrument. One full charge will supply nearly 25 hours of use time.

Tips:

If you want to use the instrument before one full charge, it’s ok, but the use time will be shorten.
If you want to use the instrument before drying process completed, it’s ok. And there is no harm to the instrument.

NOTICE: Once there is any exceptional situation of charging or drying, the light will not shine. You need to take out hearing instrument, scrub the instrument and then put in charging slot again.

Completely hearing instrument assembly

Your hearing instrument consists of two basic parts: The hearing instrument housing and the dome.
Select the best fit dome size will provide the most comfortable wearing experience. Memory foam can easily be ‘pinched’ to make the foam thinner, more compress, for ease of fitting. The memory foam will return to its original size after fitting.
Note: Make sure steps on dome exactly mount on the step on the hearing instrument.

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ON and OFF function

Remove your hearing aid from the charging slot and hold the Program Button for 3-5 seconds until the unit turns ON.
There will be a 3 second delay from the time the unit turns on until it amplifies sound, so that you can avoid feedback while setting it in your ear.
To turn your hearing aid OFF, hold down on the Program Button again for 3-5 seconds. Your hearing aid will also turn OFF automatically when you return it to the charging slot.

How to wear hearing instrument

Hold the POCO R between your thumb and index finger, using the hand on the same side of your hearing instrument.
Insert the instrument canal end first into the ear canal. Gently tug on your ear lobe, with index finger, push the instrument into the best fit position.

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How to remove your hearing instrument

Place thumb behind your ear lobe and gently press your ear upward to push the instrument out of the ear canal.
Chewing movements of the jaw will help ease the instrument move out of the ear canal.
Grasp the protruding instrument and remove from ear canal.

Note : Make sure steps on dome exactly mount on the step on the hearing instrument.

ON and OFF function

Remove your hearing aid from the charging slot and hold the Program Button for 3-5 seconds until the unit turns ON.
There will be a 3 second delay from the time the unit turns on until it amplifies sound, so that you can avoid feedback while setting it in your ear.
To turn your hearing aid OFF, hold down on the Program Button again for 3-5 seconds. Your hearing aid will also turn OFF automatically when you return it to the charging slot.

How to wear hearing instrument

Hold the POCO R between your thumb and index finger, using the hand on the same side of your hearing instrument.
Insert the instrument canal end first into the ear canal. Gently tug on your ear lobe, with index finger, push the instrument into the best fit position.

How to remove your hearing instrument

Place thumb behind your ear lobe and gently press your ear upward to push the instrument out of the ear canal.
Chewing movements of the jaw will help ease the instrument move out of the ear canal.
Grasp the protruding instrument and remove from ear canal.

Memory switch

Your hearing instrument can be programmed up to 4 different listening programs. When the hearing instrument is turned ON, it will automatically be in last setting. Other preset programs are for your specific needs that can be accessed by pressing the multi-function switch which will change program according to the preset sequence: 1, 2, 3 and 4.
Your hearing instrument ‘beeping’ signal will help identity preset programs. Example: program 1 will emit 1 beep, program 2 will emit 2 beeps, etc.
Standard program setting and recommended using environment:
POCO SA

Program 1 :Normal
Program 2:zRestaurant
Program 3:Traffic
Program 4:Outdoor

NOTE: The programs are preset by your hearing care professional or the manufacturer.

Maintenance

Troubleshooting

SYMPTOMPOSSIBLE CAUSE Sound: Low or dead battery distorted, unclear, intermittent, too much bass, static Sound outlet blocked or damaged Too much**Bass May need reprogramming Static

Noise Too close to other electromagnetic devices/fields (such as other cell phones,

SYMPTOM	POSSIBLE CAUSE	SOLUTIONS

No sound

or low sound

| Low battery| Recharge the instrument
Volume too low| Choose another program
Sound outlet blocked or damaged| Clear up dome or contact hearing healthcare professional
Built-in delay power ON feature| Wait a few seconds for the device to turned on
Hearing instrument not fitted well in the ear.| Remove and reinsert the instrument
Excessive ear wax built-up| Remove/clear wax built-up or contact your hearing care professional

Whistling, feedback

| Excessive earwax in your ear| Contact your hearing care professional
Volume too loud/high| Choose another program
The instrument was not fitted well in the ear| Re-adjust or re-insert the instrument
SOLUTIONS
Recharge the instrument
**|
Clean sound outlet or contact hearing healthcare professional
Contact hearing healthcare professional
Move away from other devices/fields
speakers, etc.)**|

Cleaning care and precautions

Keep the hearing instrument clean and dry. Use only soft cloth to remove any body oil or moisture from the hearing instrument shell.
Use provided cleaning tools to clean wax built-up.
If the instrument is subject to a lot of perspiration, it is recommended, turned OFF the hearing instrument and put into a dry box at least once a week. Dry box can be bought online or any local pharmacy.

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DO NOT use water, harsh chemicals, strong cleaners or other fluids to clean the
hearing instrument.
DO NOT leave your hearing instrument in the direct sun or in areas where the temperature can rise over 60°C / 140°F for extended periods of time. ALWAYS handle the hearing instrument with care; it’s important to prevent hearing instrument from dropping on hard surfaces, such as counter top, table or floor.

Whistling noise helpful tips

Whistling is common in small amplifier and is known as ‘feedback’. It is caused by amplified sound leaving the ear and receiving back into the microphone and being re-amplified. The following tips will help reduce the effect of feedback/whistle noise:

Reduce the volume.
Keep volume at lower setting before inserting the instrument in your ear.
Secure instrument fitted position
Feedback/whistling noise will stop when the instrument is best fitted/sealed in the ear with the best fitted dome size.
Clear the ear canal of wax or debris.
Seek your hearing care provider for excessive wax built-up.
Replace the dome.
Select a better fitted size.

Charging system functions

How to charge the instrument?
Connect the charging base with Micro-USB cable that connect to AC adapter which plug into 120/220V outlet or connect the USB cable directly into computer’s USB port. DO NOT use power bank as your power sources.
How long does it take for the device to be fully charged?
It takes approximately 3.5 hours to fully charged the instrument.
How long will the fully charged instrument work until next charge?
Under quiet environment, the fully charged instrument will work up to 25 hours. In some loud surroundings, instrument requires more power to filter out sounds thus it may result in an insignificant shorter usage duration.
How to know when the hearing instrument is fully charged?
GREEN LED light indicator turns SOLID GREEN at fully charged. GREEN LED light indicator stays SHINING during charging process.
Why the device is not working during the charging phase?
The instrument will turn OFF automatically to allow faster charging cycle. It is recommended the hearing instrument should turn OFF when not in use to prevent the battery from complete discharged and the unwanted feedback noise.
How to maintain the hearing instrument charging system?
To maximize the internal battery usage, it is recommended that the hearing instrument is charged, typically overnight, on a daily basis.
It is also recommended that the hearing instrument should turn OFF if not in used for an extended period of time; or place in the charging base connected with the power source.
Can the user replace the built-in battery?
Built-in battery cannot be removed or replaced by anyone EXCEPT the authorized service center per manufacturer. Contact your hearing care provider for more information and further assistance.

Appendix

Environment condition

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Technical data

Technical data :POCO SA801
Peak OSPL 90(dB SPL):111
HFA OSPL 90(dB SPL):105
Peak Gain(dB):31
HFA full on Gain(dB) Total Harmonic Distort:
500Hz(%):≤3.0
800Hz(%):≤2.0
1600Hz(%) : ≤2.0
EQ Input Noise(dB) :≤28
Frequency Range(Hz):2404-2480

FDA information

Good health practice requires that a person with a hearing loss to have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to a Hearing Healthcare Professional for a hearing aid evaluation.
The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the healthcare provider to select and fit a hearing aid
to your individual needs.
If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial/rental or purchase-option program. Many Hearing Healthcare Professionals now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits
a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.

Notice to hearing healthcare providers

A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid. If the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions, then consult a physician.

Visible congenital or traumatic deformity of the ear.
Unilateral hearing loss of sudden or recent onset within the previous 90 days.
History of active drainage from the ear within the previous 90 days.
Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1000Hz, and 2000 Hz.
History of sudden or rapidly progressive hearing loss within the previous 90 days.
Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
Acute or chronic dizziness.
Pain or discomfort in the ear.

Stop Using Hearing aids and Consult a Physician if:

Hearing in one or both ears worsened.
Your ear becomes occluded with excessive ear wax.
Hearing does not improve while using the provided hearing aid
You develop an infection of your ear or ear canal.
Skin irritation develops in or around your ear canal.

Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user.
A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. In most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of hearing aid(s) is only part of hearing rehabilitation and may need to be supplemented by auditory training and instruction in lip reading.

Children with hearing loss

In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evolution and rehabilitation. Hearing loss may cause problems in language development, educational growth, and social growth of a child. Training and experience qualify an audiologist to assist in the evaluation and rehabilitation of a child with a hearing loss.

The applicable age of this product is 6 years old and above. (Children from 6 to 14 years old must use the device under the supervision of adults.)

FCC Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Service and warranty

Please ask your hearing instrument/care provider, where you purchased your hearing instrument, about the term of the product warranty and service coverage with/without warranty.