TWUFY ZS-GX6S/TF6S Security Cameras Wireless Outdoor User Manual

TWUFY ZS-GX6S/TF6S Security Cameras Wireless Outdoor

After-sale Support

Dear friends,
Thank you very much for supporting TWUFY!

Please read this manual thoroughly before using this wireless security camera. If you have any issues, please email your order number and the problem TO service@twufy.com. Receiving your message, we will provide a fast solution in 24 hours.

Please do not worry. Actually, many problems can be easily solved by setting, such as Networking Connection Fails, Motion Detection Delay, Solar Panel Charging, False Alarm, Battery Management etc. We promise all the cameras have been carefully checked and packaged before shipping.

BTW, we offer the lifetime technical support for your camera, and are happy to provide all possible support for you. If you have any questions or ambiguities during using, please feel free to contact us. We will try to find a good solution with our professional camera engineers.

Warm Regards,
TWUFY Service Team

Notes:

• The camera only supports 2.4GHz WIFI..
• Before connecting this camera to the WiFi, please ensure the Wi-Fi signal strength is to be over than 85%. If the camera is far away from the signal source, it won’t be connected successfully for the first time.
• If your router is connected with too many devices, the camera will fail to connect Wi-Fi because of the IP address conflict.
• To safeguard your privacy, this camera just supports APP control. It don’t support PC Browser and other Software.
• This wireless camera supports events recording when Wi-Fi disconnected.
• It will speed up the power consumption of the battery if you always watch the live footage or the recorded videos from the SD card. Please charging the camera timely based on the low power reminder. (Before using the camera for the first time, please fully charge the camera with the power cord in the package)

Product Introduction

1. Microphone 8
2. Charging Indicator 9
3. Lens 10
4. PIR 11
5. Working Status Light 12
6. Spotlight & IR Light 13
7. Power Key
8. Reset Key
9. Waterproof plug
10. SD Card Slot
11. DC 5V USB Port
12. Wi-Fi Antenna
13. Speaker

restore to factory setting
SD Card Slot| Support local SD card storage (up to 128G)| USB Charge Port
Charging Indicator| Red means charging, blue means fully charged| Use SV 2A power adapter to charge this camera
Working Status Light| Solid on red: Network is abnormal
---|---
Slow flickering red: Waiting Wi-Fi connection and start adding devices
Wi-Fi fast flickering red: Wi-Fi connecting
Solid on blue: Wi-Fi connected successfully, the camera running normally

APP Installation and Account Registration

Download ‘CloudEdge’ APP

Method 1: Download ‘Cloud Edge’ APP from APP Store (iOS) or Google Play (Android);
Method 2: Scan ‘Cloud Edge’ APP QR code to download it.

Tips: Please turn on 2 below permissions while using this APP for the first time.

1. Allow ‘Cloud Edge’ APP to access mobile cellular data and wireless LAN or it will fail to add IP camera.
2. Allow ‘Cloud Edge’ APP to receive pushed message or the phone will not receive alarm push when motion detection or audible alarm is triggered.

Register Account

New users need to register by email. The concrete steps are as following:

1. Click “Register”;
2. Follow the steps to complete the registration of the account;
3. Log in.

Note:

• When registering a new account, please choose the region which you are actually in and correct country code. (Different registered regions can’t share the camera.)
• Please choose to register by e-mail.

How to Add a Camera to APP

Before Using:

1. Please insert the Micro SD card before power on, otherwise, the SD card cannot be detected.
2. Put the camera and smart phone 1-3 ft (30-100 cm) away from the router to set Wi-Fi.
3. Make sure that the camera is using 2.4GHz Wi-Fi.

Wi-Fi Connection Steps

(Note: If it can’t be powered on, please plug in DC 5V 2A power adapter to charge the camera for 1 Smin first)

My camera fails to connect Wi-Fi?

1. Please make sure the Wi-Fi the camera connected is 2.4GHz. In our experience, network connection is failed in most cases, which is caused by that users used 5GHz WIFI.
2. Make sure the password correction of the Wi-Fi. (Note: the password of the WIFI cannot include single quote, underline, space and virgule (/).
3. Check the number of the devices your router connected. In general, the router has a connection limits. Once the devices that your router connected excess the its max limit numbers, other devices will cannot connect the router.
4. Make sure the QR code on the phone screen is normal and the distance between the phone and the camera lens is 10-1 Scm (3.9-5.9inch) during the scanning process.
5. After checking the above information, if the camera cannot connect the Wi-Fi, please try to re-download the APP, reset the camera and restart the router, and then add the camera again.
6. If you tried all steps, but still no luck, please message your order and problem to service@twufy.com.

Camera Installation

Please make sure before Installing:

1. The wall or surface where you want to install the camera is flat.
2. Please do not install the camera at a position that nears heat source, such as Air conditioner outdoor unit and kitchen smoke outlet.
3. Try to avoid installing the product on the side of a lively road. Frequent pedestrians and vehicles will keep waking up the camera, resulting in frequent alarm messages and extremely fast power consumption.

FAQ

For more detailed FAQs, please log in to the APP, search in “Me”-“FAQ”-“Help Document” ­”Battery Camera”

The device prompts offline?

1. Check whether the equipment is in the power-on state, and observe whether the working light of the equipment is on normally.
2. Check whether the Wi-Fi network is in good condition and restart the router.
3. If the device is located far away from the router, which results in the inability to obtain a good Wi-Fi signal, it is recommended to move the router to a closer place or add a Wi-Fi amplifier to improve the Wi-Fi performance of the home.
4. Delete the camera from your Cloud Edge account and add it again after resetting the device.

Check whether the device firmware and application program are the latest version.

Update router or Wi-Fi password?
Delete the camera from your Cloud Edge account. After resetting the device, use the new Wi-Fi and password to add it again .

Can’t play historical video?

1. Check the status of the SD card in “Settings” to ensure that the SD card has been successfully recognized.
2. Reinsert the SD card.
3. In the application, format the SD card.
4. Try another new SD card.

Alarm push frequently?

1. In the app, lower the sensitivity of the motion detection alarm.
2. Check whether there are objects that interfere with and trigger the PIR sensor in the field of view of the device, such as the outdoor unit of the air conditioner, driving cars, passing pedestrians, etc. The angle of the device can be adjusted appropriately to avoid these easily disturbing objects
3. Turn on “human motion detection” and use humanoid algorithm to filter useless alarms.

The phone cannot receive the alarm push?

1. Turn on all the push permissions of the “Cloud Edge” application in the system settings of your mobile phone.
2. Make sure that the device’s motion detection function is successfully turned on.
3. Restart the phone, and clear the cache on Android phones.
4. Check whether the network is good.

Why the camera does not have color night vision?

1. Click on Motion Detection and turn it on.
2. Click on audio warning and strobe light, you can choose audio/ light warning or audio warning and strobe light.
3. Then you can enjoy the camera’s color night vision and three alarm modes.
   (The device needs to be turned on with audio warning and strobe light to produce a color video event.)

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