wacom DTC121 One Creative Pen Tablet User Manual

: June 9, 2024
: Wacom

Table of Contents

Warranty statement
LIMITED WARRANTY
WARRANTY SERVICE
Precaution
Product Specifications
REGULATORY STATEMENT
References
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wacom DTC121 One Creative Pen Tablet User Manual

Warranty statement

Warranty: 1 year in USA, Canada, Central America, South America and the Caribbean.

LIMITED WARRANTY

(U.S.A. AND CANADA)
WHO MAY USE THIS WARRANTY?
Wacom extends this limited warranty to the original consumer purchaser only. It does not extend to any subsequent owner or other transferee of the product.

WHAT DOES THIS WARRANTY COVER?
This limited warranty covers defects in materials and workmanship of Wacom products, except for excluded products described below, for a period of one (1) year from the date of original retail purchase (“Warranty Period”), as evidenced by a copy of the receipt and registration with Wacom within 30 days of purchase

WHAT IS EXCLUDED FROM THIS WARRANTY?
Software and consumable items such as the nibs are excluded from this limited warranty. In addition, this limited warranty does not cover any damage due to: accident, abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled or stored other than in accordance with Wacom’s storage instructions.

WHAT ARE THE REMEDIES UNDER THIS WARRANTY?
Wacom will pay for return shipping by United Parcel Service or by an equivalent service as chosen by Wacom. Wacom’s sole obligation and entire liability under this limited warranty shall be, at Wacom’s option, either the repair or replacement of the defective product or parts thereof of which Wacom is notified during the Warranty Period; provided, however, that you are responsible for

the cost of transportation of the product to the designated service location and
any loss or damage to the product resulting from such transportation

HOW CAN YOU OBTAIN WARRANTY SERVICES?
Upon discovery of a defect in a covered product within the Warranty Period, you should contact Wacom Technical Support via telephone or email to obtain an RMA (Return Merchandise Authorization) number and instructions for shipping the product to a service location designated by Wacom. To obtain Warranty service within the U.S. or Canada contact: Wacom Customer Care Center

Phone: 1-855-699-2266
Visit: http://support.wacom.com/

You should send the product, shipping charges prepaid, to the designated service location, accompanied by the RMA, your name, address and telephone number, proof of purchase date, and a description of the defect.

DISCLAIMER; LIMITATION OF LIABILITY
Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with the sale of the product, shall not be construed as an express warranty that the product will conform or comply with your requirements. EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE BY WACOM ON ANY COVERED PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE
GIVEN BY WACOM, ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM STATE TO STATE. WACOM LIMITS THEDURATION OF ANY LEGALLY IMPLIED WARRANTIESINCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF WACOM’S EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU

In the event that any of the above limitations are held unenforceable, Wacom’s liability for any damages to you or any party shall not exceed the purchase price you paid, regardless of the form of any claim. This Limited Warranty is governed by the laws of the United States of America and the State of Oregon. This Limited Warranty is valid for and only applies to products purchased and used inside the United States (and its territories or possessions) or Canada.
CONTACT US
Should you have any questions about this Limited Warranty, or if you desire to contact Wacom for any reason, please contact in writing: Wacom Technology Corporation 1455 NW Irving Street Suite 800 Portland OR 97209 USA

LIMITED WARRANTY (CENTRAL AMERICA, SOUTH AMERICA AND THE CARIBBEAN)

Wacom warrants the product, to the original consumer purchaser, except for the Software and consumable items such as the nibs, to be free from defects in materials and workmanship under normal use and service for a period of one (1) year, from the date of original retail purchase, as evidenced by a copy of the receipt and registration with Wacom within 30 days of purchase. The Software is licensed “as is.” Wacom makes no warranty with respect to its quality or performance. Wacom cannot guarantee you uninterrupted service or the correction of any errors. Upon discovery of a defect in the product, except in the Software, within the Warranty Period, you should contact Wacom Technical Support via telephone, email, or fax to obtain an RMA (Return Merchandise Authorization) number and instructions for shipping the product to a service location designated by Wacom. You should send the product, shipping charges prepaid, to the designated service location, accompanied by the return authorization number, your name, address and telephone number, proof of purchase date, and a description of the defect. Wacom will pay for return shipping by United ParcelService or by an equivalent service as chosen by Wacom. Wacom’s sole obligation and entire liability under this warranty shall be, at Wacom’s option, either the repair or replacement of the defective product or parts thereof of which Wacom is notified during the Warranty Period; provided, however, that you are responsible for (i) the cost of transportation of the product to the designated service location and (ii) any loss or damage to the product resulting from such transportation. Wacom shall have no responsibility to repair or replace the product if the failure of the product has resulted from accident, abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled or stored other than in accordance with Wacom’s storage instructions. Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with the sale of the product, shall not be construed as an express warranty that the product will conform or comply with your requirements.

EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE BY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM, ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY TO COUNTRY. WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF WACOM’S EXPRESS WARRANTY. SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

In the event that any of the above limitations are held unenforceable, Wacom’s liability for any damages to you or any party shall not exceed the purchase price you paid, regardless of the form of any claim. This Limited Warranty is governed by the laws of the United States of America and the state of Oregon. This Limited Warranty is valid for and only applies to products purchased and used inside Central America, South America or the Caribbean.

WARRANTY SERVICE

To obtain Warranty service within Central America, South America or the Caribbean contact your local dealer or distributor. Wacom Customer Care Center Spanish:
http://www.wacom.com/sp/productsupport/email.cfm Portuguese:
http://www.wacom.com/pr/productsupport/email.cfm Should you have any questions about this Agreement, or if you desire to contact Wacom for any reason, please contact in writing: Wacom Technology Corporation 1455 NW Irving Street Suite 800 Portland OR 97209 USA

Precaution

For the full version of the Wacom One Important Product Information document go to www.wacom.com and click on Support

To ensure the safe operation of the product, be sure to follow all instructions, cautions, and warnings found within this guide. Failure to do so may be dangerous and may also void your warranty. Wacom has no responsibility for any damage or lost profit, including repair or replacement, when the product is handled outside of the specifications, conditions, instructions and environmental ranges stated in this document, quick start guide and catalogs. For details, please see “support” on wacom.com.
Improperly setting up, using, or caring for this product can increase the risk of an accident or human injury.
Do not, and do not allow any third party other than a Wacom company or a Wacom authorised repairer to disassemble or modify the product.
Prevent children from playing with any packing materials or wrapping, as a choking or suffocation hazard may exist.
Touching the same part of your body to the product (LCD panels and other areas) for extended periods of time may cause low temperature burns to your body. Avoid touching the product with the same part of your body for extended periods of time.
Be sure to dispose of the product properly and to manage the disposal in accordance with your local ordinances and laws.
Only use a power adapter that Wacom specifies for use with the product. If a different type of power adapter is used, it may cause the product malfunction, damage, or catch fi re. Use of a different power adapter will void your warranty.
Do not use or store the product in the following environments:
Environments subject to severe temperature fluctuations.
Environments subject to temperature and humidity ranges that exceed specified usage conditions (such as outdoors or inside vehicles).
Environments subject to dusty conditions.
Near open flames.
Move the product periodically to another place on your work surface to avoid permanently discoloring or altering the appearance of the surface.
If the PC’s USB-C power delivery to Wacom One is less than 15W, use both the Power Adapter and the USB-C cable.

Product Specifications

GENERAL SPECIFICATIONS

Dimensions (L x W x H): 299 x 190 x 11 mm (11.8 x 7.5 x 0.5 in)
Weight: 0.69 kg (1.52 oz)
Operating temperature & humidity: 5 to 40 degrees C, Humidity: 30% to 80% RH (non-condensing)
Storage temperature & humidity: -10 to 60 degrees C,
Humidity: 30% to 90% RH (non-condensing) (Maximum storage humidity is 90% at a temperature of 45 degree C, and maximum storage temperature is 60 degrees C at a humidity of 30%.)
Interface Cables: Wacom One 3 in 1 cable, USB-C to C Cable *Depends on model
Input Voltage: DC9V, 2.77A from AC adaptor DC 5V, 3A or lower from PC USB PD port
Power Consumption: Power ON mode (MAX): less than 14 W Power OFF mode: 0.3 W or lower Power sleep mode: 1.5 W or lower
USB powe: USB-C connector: 5 V/0.9 A
Screen Size: 11.6 inches
Aspect ratio: 16 : 9
Display resolution: 1920 x 1080
Input Video Connecto: DisplayPort™ Alternate Mode over USB Type
Viewing Angles @ CR >10 (horizontal/vertical: 170 (85/85) / 170 (85/85) (typ)
Display colors: 16.7 M colors (8 bit)
Contrast ratio: 1500 : 1 (typ)
Brightness: 300 cd/m2 (min)
Plug and play: DDC/C
Each LCD panel is produced under very stringent quality standards. Production techniques cannot guarantee an absolutely perfect TFT display. A small number of pixels are allowed to show awrong color for some parts of the color spectrum. This does not mean the display is defective.

PEN SPECIFICATION

PEN SPECIFICATION: Electro-magnetic resonance technology
Active area: 256 x 144 mm (10.1 x 5.7 in)
Resolution: 0,01 mm/point (2540 lpi
Pen tilt supported: Yes
Pressure levels: 4096 levels

POWER ADAPTER

Input voltage: 100 to 240 VAC, 50/60 Hz
Output voltage: 9 VDC, 2.77 A (max)

STYLUS PEN

Dimension (L x D): 150 x 9.8 mm (5.9 x 0.4 in)
Weight: 9.7 g

REGULATORY STATEMENT

Federal Communications Commission (FCC) notice:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to complywith the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference willnot occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, theuser is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolleden vironment and meets the FCC radio frequency (RF) Exposure Guidelines. This equipment has very low levels of RF energy that are deemed to comply without testing of specific absorption ratio (SAR).

Innovation, Science and Economic Development Canada

CAN ICES-003(B)/NMB-3(B) This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

This device may not cause interference;
This device must accept any interference, including interference that may cause undesired operation of the device.

Radiation Exposure Statement:

The product comply with the Canada portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available

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© 2022 Wacom Co., Ltd. All rights reserved. Wacom and its logo are trademarks or registered trademarks of Wacom Co., Ltd. All other company names and product names are trademarks and/or registered trademarks of their respective owners. USB-C is a trademark or registered trademark of USB Implementers Forum. DisplayPort™ is a trademark owned by the Video Electronics Standards Association (VESA®) in the United States and other countries.