Wacom Co Ltd CTC4110WL Wacom One Creative Pen Display and Pen Tablet Instruction Manual

: June 13, 2024
: Wacom Co Ltd

Table of Contents

Important Product Information
Warranty statement
LIMITED WARRANTY
Where your claim is in relation to the Hardware
Exclusions
Your costs
Spares
Precaution
REGULATORY STATEMENT
EU CONFORMITY INFORMATION
ENVIRONMENTAL COMPLIANCE
References
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Co Ltd
Wacom One Creative Pen Display and Pen Tablet
Instruction Manual
CTC4110WL, CTC6110WL

Important Product Information

– Limited Version
To view the full version of the Wacom One Important Product Information document go to www.wacom.com and click on Support. If you’ve installed the Wacom driver on your computer, you can access the full version of the Important Product Information in Wacom Center.

Warranty statement

Warranty: 1 year in USA, Canada, Central America, South America and the Caribbean. 1 year in Asia Paciﬁc.
2 years in Europe, Africa, and Middle East.

LIMITED WARRANTY

(U.S.A. AND CANADA)
Valid for and only applies to products purchased and used inside the United States and its territories and in Canada.
WHO MAY USE THIS WARRANTY?
Wacom extends this limited warranty to the original consumer purchaser only. It does not extend to any subsequent owner or other transferee of the product.
WHAT DOES THIS WARRANTY COVER?
This limited warranty covers defects in materials and workmanship of Wacom products, except for excluded products described below, for a period of one (1) year from the date of original retail purchase (the “Warranty Period”), as evidenced by a copy of the receipt and registration with Wacom within 30 days of purchase.
WHAT IS EXCLUDED FROM THIS WARRANTY?
Software and consumable items such as the battery, tablet surface sheet (if any), and nibs are excluded from this limited warranty. In addition, this limited warranty does not cover any damage due to: accident, abuse, misuse, negligence, or unauthorized modiﬁ cation or repair of the product, or if it has been handled or stored other than in accordance with Wacom’s storage instructions.
WHAT ARE THE REMEDIES UNDER THIS WARRANTY?
Wacom’s sole obligation and entire liability under this limited warranty shall be, at Wacom’s option, either the repair or replacement of the defective product or parts thereof of which Wacom is notiﬁ ed during the Warranty Period; provided, however, that you are responsible for (i) the cost of transportation of the product to the designated service location, and (ii) any loss or damage to the product resulting from such transportation. Wacom will pay for return shipping by United Parcel Service or by an equivalent service as chosen by Wacom.
HOW CAN YOU OBTAIN WARRANTY SERVICES?
Upon discovery of a defect in a covered product within the Warranty Period, you should contact Wacom Technical Support via telephone or email to obtain an RMA (Return Merchandise Authorization) number and instructions for shipping the product to a service location designated by Wacom.
To obtain warranty service within the U.S. or Canada contact:
Wacom Customer Care Center
Phone: 1-855-699-2266
Visit: http://support.wacom.com/
You should send the product, shipping charges prepaid, to the designated service location, accompanied by the RMA, your name, address and telephone number, proof of purchase date, and a description of the defect.
The repair or replacement of the product may result in the loss of application or data. Whenever technically possible, you must take a copy of all application and data from the product before sending to Wacom.
DISCLAIMER; LIMITATION OF LIABILITY
Any descriptions, drawings, speciﬁ cations, samples, models, bulletins, or similar material, used in connection with the sale of the product shall not be construed as an express warranty that the product will conform or comply with your requirements.
EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE BY WACOM ON ANY COVERED PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM, ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY. WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF WACOM’S EXPRESS WARRANTY. SOME STATES AND COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
In the event that any of the above limitations are held unenforceable, Wacom’s liability for any damages to you or any party shall not exceed the purchase price you paid, regardless of the form of any claim. This limited warranty is governed by the laws of the United States of America and the State of Oregon. This limited warranty is valid for and only applies to products purchased and used inside the United States (and its territories or possessions) or Canada.
CONTACT US
Should you have any questions about this Limited Warranty, or if you desire to contact Wacom for any reason, please contact in writing:
Wacom Technology Corporation
1455 NW Irving Street Suite 800
Portland OR 97209
USA
LIMITED WARRANTY
(CENTRAL AMERICA, SOUTH AMERICA AND THE CARIBBEAN)
Valid for and only applies to products purchased and used inside Central America, South America and the Caribbean.
Wacom warrants the product, to the original consumer purchaser, except for the Software and consumable items such as the battery, table surface sheet (if any) and nibs, to be free from defects in materials and workmanship under normal use and service for a period of one (1) year, from the date of original retail purchase, as evidenced by a copy of the receipt and registration with Wacom within 30 days of purchase.
Upon discovery of a defect in the product, except in the Software and consumable items, within the Warranty Period, you should contact Wacom Technical Support via telephone, email, or fax to obtain an RMA (Return Merchandise Authorization) number and instructions for shipping the product to a service location designated by Wacom. You should send the product, shipping charges prepaid, to the designated service location, accompanied by the return authorization number, your name, address and telephone number, proof of purchase date, and a description of the defect. Wacom will pay for return shipping by United Parcel Service or by an equivalent service as chosen by Wacom.
The repair or replacement of the product may result in the loss of application or data. Whenever technically possible, you must take a copy of all application and data from the product before sending to Wacom.
Wacom’s sole obligation and entire liability under this warranty shall be, at Wacom’s option, either the repair or replacement of the defective product or parts thereof of which Wacom is notiﬁ ed during the Warranty Period; provided, however, that you are responsible for (i) the cost of transportation of the product to the designated service location and (ii) any loss or damage to the product resulting from such transportation.
Wacom shall have no responsibility to repair or replace the product if the failure of the product has resulted from accident, abuse, misuse, negligence, or unauthorized modiﬁ cation or repair, or if it has been handled or stored other than in accordance with Wacom’s storage instructions. Any descriptions, drawings, speciﬁ cations, samples, models, bulletins, or similar material, used in connection with the sale of the product, shall not be construed as an express warranty that the product will conform or comply with your requirements.
EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE BY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM, ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY TO COUNTRY. WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF WACOM’S EXPRESS WARRANTY. SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
In the event that any of the above limitations are held unenforceable, Wacom’s liability for any damages to you or any party shall not exceed the purchase price you paid, regardless of the form of any claim.
This Limited Warranty is governed by the laws of the United States of America and the state of Oregon.
This Limited Warranty is valid for and only applies to products purchased and used inside Central America, South America or the Caribbean.
WARRANTY SERVICE
To obtain Warranty service within Central America, South America or the Caribbean contact your local dealer or distributor.
Wacom Customer Care Center
Spanish: http://www.wacom.com/sp/productsupport/email.cfm
Portuguese: http://www.wacom.com/pr/productsupport/email.cfm
Should you have any questions about this Agreement, or if you desire to contact Wacom for any reason, please contact in writing:
Wacom Technology Corporation
1455 NW Irving Street Suite 800
Portland OR 97209
USA
LIMITED WARRANTY
(EUROPE, AFRICA AND MIDDLE EAST)
Valid for and only applies to products purchased and used inside Europe, Africa and Middle East.
Wacom warrants to you, as the initial purchaser, (hereinafter referred to as “you” or “the customer”) that the product hardware will remain free from defects in materials and workmanship under normal use and service for a warranty period of two (2) years, commencing from the purchase date and provided that the product was unused at the time of purchase. Defects in wear parts (e.g., battery, tablet surface sheet (if any) and pen nibs) resulting from normal wear and tear are exempt from the warranty. Furthermore, Wacom warrants that the data carriers delivered with the product are free from defects in materials and workmanship under normal use for a period of six (6) months from the date of purchase. If during the applicable warranty period the product, excluding any software, is discovered to be defective, it should be returned immediately to the place of purchase in its original packaging together with your name, address, and telephone number, a description of the problem, and a copy of the original receipt. The customer shall be liable for any possible damage or loss of the product during transit to the place of purchase for this purpose. The repair or replacement of the product may result in the loss of application or data. Whenever technically possible, you must take a copy of all application and data from the product before sending to Wacom. Wacom’s sole obligation and entire liability under this warranty shall be, at Wacom’s option, either the repair or the replacement of the product or parts thereof that prove defective and that were returned within the applicable warranty period. Wacom does not warrant to repair or replace the product if: (a) the damage to the product results from accident, misuse, improper use, negligence or unauthorized alteration or repair; (b) the product was not handled or stored according to the instructions provided by Wacom; (c) the damage resulted from normal wear and tear of product parts; or (d) the serial number afﬁ xed by Wacom has been removed or rendered unintelligible. Any descriptions, drawings, speciﬁ cations, samples, models, notiﬁ cations or similar material provided in connection with the purchase of the product cannot be taken as an explicit guarantee that the product corresponds to or fulﬁ ls your requirements. The warranty guaranteed by law remains unaffected. You can claim defects of the product in accordance with the relevant legal provisions. Wacom shall only be liable for itself and its vicarious agents if a material contractual obligation has been culpably breached in a manner jeopardising the purpose of the contract or the damage is due to intentional acts or omissions or gross negligence. A material contractual obligation is an obligation which is essential to the proper performance of the contract on which the other party will typically rely. In case that the culpable infringement of such a material contractual obligation is not due to intention or gross negligence, the liability of a party shall be limited to such damages being typical for the contract and which were reasonably foreseeable at the time of the closure of the contract. Where these Terms and Conditions preclude or limit liability, this also applies to the personal liability of the executive ofﬁ cers of the party concerned, its employees, agents and subcontractors. The provisions of the product liability law (Produkthaftungsgesetz) remain unaffected. If, when a claim made under this warranty is checked, it emerges that it is outside the permitted time period or is not covered by the warranty or that the product is not defective, the customer will reimburse Wacom for associated costs. This limited warranty shall apply if the registered ofﬁ ce of the vendor is situated in the EU or Iceland, Norway, Jersey, Switzerland, Russia, the Ukraine, Croatia, Serbia, Tunisia, Turkey, Syria, Lebanon, Jordan, Israel, Egypt, the United Arab Emirates, Iran or South Africa. This warranty is subject to German law. However, the applicability of the United Nations Convention on Contracts for the International Sale of Goods is explicitly excluded. The city of Düsseldorf, Germany, is the sole place of jurisdiction for all claims arising from this contractual relationship and all disputes between the parties resulting from the formation, handling or termination of the contractual relationship, provided that the customer is a trader, a legal entity or fund under public law. The jurisdiction agreement shall also apply for customers who do not have a general place of jurisdiction in Germany. The jurisdiction agreement shall not apply if, due to legal provisions, a different sole place of jurisdiction must be established for the case.
Furthermore, Wacom is authorised to ﬁ le a lawsuit against the headquarters of the customer.
Should one of the provisions of this limited warranty be or become void, the validity of the other provisions shall not be affected, in full or in part. Should a provision be invalid, the legally permissible regulation most closely resembling the invalid regulation shall apply in its place.
If you have any questions about this agreement, or would like to contact Wacom for another reason, please write to us at this address:
Wacom Europe GmbH
Zollhof 11-15
40221 Düsseldorf
Germany
LIMITED WARRANTY
(ASIA PACIFIC REGION EXCLUDING JAPAN, CHINESE MAINLAND, AND AUSTRALIA)
Valid for and only applies to products purchased and used inside Asia Paciﬁ c Region excluding Japan, Chinese Mainland and Australia.
Wacom warrants to the original consumer purchaser, that the product hardware will remain free from defects in materials and workmanship under normal use and service for a period of one (1) year, from the date of original retail purchase, as evidenced by a copy of the receipt (proof of purchase). Wacom makes no warranty for consumable items such as battery, tablet surface sheet (if any), and nibs. Upon discovery of a defect in the product, except in the Software and the consumable items, within the Warranty Period, the warranty holder must contact the original place of purchase to obtain instructions for returning the product for repair or replacement. Wacom and its partners are not obligated to reimburse unauthorized prepaid shipment. The warranty holder is under no obligation to pay for shipment charges between the original place of purchase and the place of repair or replacement. The repair or replacement of the product may result in the loss of application or data. Whenever technically possible, you must take a copy of all application and data from the product before sending to Wacom. Wacom’s sole obligation and entire liability under this warranty shall be, at Wacom’s option, either the repair or replacement of the defective product or parts thereof of which Wacom is notiﬁ ed during the Warranty Period. Wacom shall have no responsibility to repair or replace the product if the failure of the product has resulted from (i) force majeure including but not limited to ﬁ re, natural disasters, accident, and act of god; or (ii) intentional or accidental abuse, misuse, negligence, unauthorized modiﬁ cation or repair, or (iii) usage of this product in a manner other than as set out in the user’s guide, or (iv) if the product has been handled or stored other than in accordance with Wacom’s storage instructions. Any descriptions, drawings, speciﬁ cations, samples, models, bulletins, or similar material, used in connection with the sale of the product, shall not be construed as an express warranty that the product will conform or comply with your requirements.
EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE BY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM, ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY TO COUNTRY. SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. In the event that any of the above limitations are held unenforceable, Wacom’s liability for any damages to you or any party shall not exceed the purchase price you paid, regardless of the form of any claim. This Limited Warranty is valid for and only applies to products purchased and used inside the countries and territories of Asia Paciﬁ c Regions excluding Japan, Chinese Mainland and Australia. This Limited Warranty is a statement of the current warranty policy of the Asia Paciﬁ c Division of Wacom excluding Japan, Chinese Mainland and Australia and takes precedent over all other warranty statements contained in packaging, brochures, manuals, etc. This Limited Warranty is governed by the laws of Japan and is subject to change without prior notice.
Warranty Service / Wacom Technical Support in Asia
Paciﬁ c (except Japan, Chinese Mainland and Australia).
Detailed Asia Paciﬁ c Limited Warranty policy and product registration may be found online at https://support.wacom.com/
To obtain technical support or Warranty service within Southeast and South Asia, Oceania and Taiwan, please contact the Wacom Customer Support Service.
Phone numbers can be found here: https://support.wacom.com/
Should you have any questions about this Agreement, or if you desire to contact Wacom for any reason, please contact from the site below
https://support.wacom.com/
LIMITED WARRANTY
(AUSTRALIA)
This warranty is provided by Wacom Co., Ltd., 2-510-1 Toyonodai, Kazo-shi, Saitama 349-1148, Japan 0480-78-1211 (“Wacom”, “we”, “us” or “our”), but Wacom uses its Australian group company (Wacom Australia) to provide this warranty service on behalf of Wacom.
Wacom Australia’s contact details are Wacom Australia Pty Ltd, ABN 55 113 989 389, address: Ground Floor, 3 Richardson Place, NORTH RYDE, NSW 2113, Australia telephone number: (1300 292 266), inquiry form:
https://support.wacom.com/hc/en-us/requests/new and support portal https://support.wacom.com/hc/en-us#product-support.
Where you purchase the hardware or software from us, Wacom Australia or an authorized distributor of Wacom branded products, and they are supplied to you in Australia, Wacom will provide you with the beneﬁ ts of this warranty.
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure”.
The beneﬁ ts that Wacom provides under this warranty are in addition to any other rights or remedies that a consumer may have in respect of these goods or services under the Australian Consumer Law.
Note: under the Australian Consumer Law, software is deﬁ ned to be a ‘good’.
If you believe there is a defect in any good provided by us, then you should follow the relevant procedure for the type of good that we supplied to you. You must also provide us with any help that we may reasonably request to help us remedy any defect or provide any replacement, at no cost to us. Please be aware that there are certain characteristics of the hardware and software (especially relating to displays) that may appear to be ‘defects’ but are in fact inherent features of the hardware or software. Many of these are set out in the product information documentation.
In all cases you must be able to demonstrate that the goods were supplied to you by us, Wacom Australia or an authorised distributor of Wacom branded products and that they are supplied to you in Australia. You must also provide us with your proof of purchase.

Where your claim is in relation to the Hardware

You must give us written notice to the address above, or log the issue in our support portal https://support.wacom.com/hc/en-us#product-support, within 12 months of the date of purchase of the hardware and software setting out details of the issue, and at our request:

You must, at your cost, provide us with remote access to the hardware in order for us to diagnose and remedy the defective hardware; and/or
If it is possible to repair defective hardware with user installable parts, we will send you the user installable parts and you must install them in accordance with our instructions; and/or
You must follow any instructions we provide relating to our “returns” process, and promptly package and send the defective hardware to us in packaging provided and paid for by us, using a courier nominated and paid for by us.

Wherever technically possible, you must take a copy of, and then remove, all software and data from the hardware prior to de-installing any user installable parts on which the data is stored or from the hardware or software that you are sending to us.
User Generated Data Notice
In accordance with Regulation 91 of the Australian Consumer Law, we give you notice that if we repair goods that are capable of retaining user-generated data, (e.g. computer hard drives, mobile phones, portable media players, games consoles, USB memory sticks), then we provide notice that the repair of the goods may result in the loss of the data. If we request that you send the hardware to us, we will use our best efforts to diagnose the issue, and if the issue is found to be defect in the hardware, we will, at our option and cost, remedy the defect, repair the hardware or provide a replacement (which may be a different model with substantially similar or better features), and return the repaired/replaced item to you at our cost, within 10 business days.
If you are entitled to the beneﬁ t of this warranty but the issue with the hardware is one of the exclusions to the warranty or is otherwise out of scope of this warranty, then we will diagnose the issue at our cost, and if we are able to provide a repair or a replacement, we will provide you with an estimate for the repair or replacement (and any shipment, insurance and delivery costs). If you agree to the estimate we will provide the repair or replacement and ship the repaired/replacement item to you, within 10 business days of the date you approved us to undertake the repair/replacement. If you do not agree to the estimate then you must either authorise us to keep and/ or destroy the hardware, or return it to you at your cost (and pay us the cost of returning the hardware to you prior to us returning it to you).
If we are unable to repair or replace the defective hardware, we will provide a refund of the price paid for the hardware, and to keep and/or destroy the original defective hardware, as we see ﬁt.
We may use a refurbished part for any replacement part.
Where your claim is in relation to the Software
You must give us written notice to the address above, or log the issue in our support portal https://support.wacom.com/hc/en-us#product-support, within 12 months of the date of purchase of the hardware and software, setting out the details of the issue including, wherever possible, a screen shot of the issue or any error message, together with details of the hardware in which it is operating (including operating system type and number, and the version of the software that is installed) and at our request:

You must, at your cost, provide us with remote access to the hardware on which the software is located in order for us to diagnose and remedy (including by installing any patch remotely) the software; and/or
You must, at your cost, send us a copy of the software with the defect, following any instructions we provide in relation to “returns”.

We will then use our best efforts to diagnose the issue, and if the issue is found to be defect in the software we will use our best efforts to remedy the defect, or replace the software with the latest version of the software (with substantially similar or better features), and (if applicable) supply you with new media with the remedied/new version of the software on it, in a timely manner and at our cost. You must install the remedy or new version on your hardware at your cost.
If we are unable to remedy the defect or provide a new version of the software, we will provide a refund of the fees paid for the license for the software, and you must either delete the software from your hardware or, if applicable, we will keep and/or destroy any software that you sent to us. If the defective software that we are unable to remedy or repair is the hardware operating system, ﬁ rmware or other software without which the hardware will not operate, then we may, at our option and cost, provide a replacement item of hardware and software with the same or substantially similar hardware and software (which may be a different item of hardware or software with substantially similar or better features), or provide you with a refund of the price you paid for the hardware and software, within 10 business days of you returning the hardware and defective software to us using our process for “returns”.

Exclusions

This warranty does not cover any defects that are caused by any of the following (whether it is for hardware or software):

fair wear and tear;
use contrary to any written documentation provided by us, Wacom Australia or an authorised distributor of Wacom branded products including any agreements, speciﬁ cations, product information, conditions, warning notices or environmental ranges that are provided in connection with the hardware or software;
damage to the hardware or software from any cause other than any act or omission by us, Wacom Australia or an authorised distributor of Wacom branded products;
any failure of any technology that is connected to, or used in conjunction with, any of the hardware or software that is not provided by a Wacom group company (including without limitation, non-Wacom banded power packs, pens or pen nibs);
data that is entered into the hardware or software;
any breach of your obligations under any agreement that relates to the purchase or warranty of the hardware or software; or
having the hardware or software maintained by any person other than a Wacom group company or authorised maintenance provider.

Your costs

You are responsible for any expenses you incur in using this warranty, except where it is stated that we are paying the relevant costs. If you submit a claim for these expenses to us (including the original receipts or other acceptable proof of payment), and we have failed to meet any statutory guarantees under the Australian Consumer Law and as a result you are entitled to reimbursement of these costs, we will reimburse you for those costs.

Spares

Wacom will take reasonable action to ensure that there are facilities available for the repair of the hardware and that spares are reasonably available for the hardware for a minimum period of 12 months from date of your purchase of the hardware.

Precaution

WARNING: Failure to follow these safety instructions, warnings and precautions could result in ﬁ re, electric shock, injury, or damage to the product. Please read all instructions, warnings and precautions below prior to using the product. Failure to follow or comply with these safety instructions, warnings and precautions may be dangerous and may also void your warranty.
WARNING: Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling. For more information go to: www.P65Warnings.ca.gov.
WARNING: The wires inside the cables contain lead, a chemical known to cause cancer, and birth defects or other reproductive harm. Wash hands after contact.
**** Wacom will not be liable for and will have no responsibility to you or to any other user in connection with any damage of any kind, including repair or replacement, in the event the product is used or handled outside of the speciﬁ cations, conditions, instructions and environmental ranges stated in this document, user’s guide and catalogs. If you suspect that the product has been damaged, discontinue use of the product, as it may cause overheating or injury. Do not use the product if it has a cracked screen, as such use may cause injury. For details, please see “support” on wacom.com.
– To ensure the safe use of the product, be sure to follow all instructions, cautions, and warnings found within this guide. Failure to do so could also void your warranty and result in injury to persons or damage to the product or the Wacom display with which the product is being used. Wacom will not be liable for and will have no responsibility to you or to any other user in connection with any damage of any kind, including repair or replacement, in the event the product is used or handled contrary to the speciﬁ cations, conditions, and environmental scope stated herein. If you suspect that the product has been damaged, promptly discontinue use of the product.
– Improperly setting up, using, or caring for the product can increase the risk of an accident or injury to persons or property.
– Do not, and do not allow any third party other than a Wacom company or a Wacom authorized repairer to disassemble or modify the product, or attempt to open it or repair it. Wacom shall have no responsibility to repair or replace the product if it has been disassembled or modiﬁ ed. Having the product repaired by an unauthorized service provider may affect the safety and functionality of the product.
– Prevent children from playing with or having access to any packaging materials or wrapping for the product or any small product accessories, as a choking or suffocation hazard may exist.
– Do not use the product in situations that may distract you or cause a dangerous condition or situation, including while driving a car or other motor vehicle, riding a bicycle, etc.
– Be sure to dispose of the product properly and to manage the disposal in accordance with your local ordinances and laws. You are solely responsible for disposing of the product in a safe and lawful manner.
– Do not use or store this unit in the following environments:

Temperature-changing environments
Environments that exceed the speciﬁ ed temperature and humidity range (e.g. outdoors or in vehicles)
Dusty environment
Near ﬁ re.

– Move the product periodically to another place on your work surface to avoid permanently discoloring or altering the appearance of the surface.
– The batteries in the products are not replaceable yourself. Please contact Wacom Support Center if any battery replacement is required, whether covered by the warranty or not.
– Please contact Wacom Support Center or recycle batteries in accordance with all local laws and regulations.
– This product has a radio communication function. Please use it in accordance with all the rules and regulations prescribed at the location in which it is being used.
Make sure the product is switched off in locations where such usage is banned to prevent interference with other electronic devices. Wacom shall have no responsibility for indemnity liability by such interference.
– Prevent children from swallowing the pen, pen nib, etc.
Small parts may accidentally be pulled out if children are biting on them.

REGULATORY STATEMENT

Federal Communications Commission (FCC) notice:
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:

this device may not cause harmful interference, and
this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Changes or modiﬁ cations not expressly approved by theparty responsible for compliance could void the user’s authority to operate the equipment.
This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines. This equipment has very low levels of RF energy that are deemed to comply without testing of
speciﬁ c absorption ratio (SAR).
Innovation, Science and Economic
Development Canada
CAN ICES-003(B)/NMB-003(B)
This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt RSS(s).Operation is subject to the following two conditions:

This device may not cause interference;
This device must accept any interference, including interference that may cause undesired operation of the device.

Radiation Exposure Statement:
The product comply with the Canada portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available.

EU CONFORMITY INFORMATION

Hereby, Wacom declares that this product is in compliance with RE Directive [2014/53/EU] and RoHS Directive [2011/65/EU].
The full text of the EU declaration of conformity is available at the following internet address: www.wacom.eu/certiﬁcates
Frequency Band: 2.4 GHz (2400 – 2483.5 MHz) Maximum Radio-Frequency Power Transmitted: less than 20dBm
Complies with IMDA Standards DB102850

ENVIRONMENTAL COMPLIANCE

For customers in the USA and Canada recycling Lithium-ion Batteries
You can help preserve our environment by returning your used rechargeable batteries to the collection and recycling location nearest you. For more information regarding recycling of rechargeable batteries, call toll free 1-800-822-8837, or visit http://www.rbrc.org/
Caution: Do not handle damaged or leaking Lithium-ion batterjes.
Waste Electrical and Electronic Equipment (WEEE) Directive
In the European Union, this label icon indicates that this product should not be disposed of with the household waste. Wacom products are subject to this directive and therefore you should always collect them separately and bring them to the appropriate electronic waste collection point in your community or region to enable recovery and recycling. Please refer to your community information on how to recycle electronic waste responsibly in your region.
EU BATTERY DISPOSAL INFORMATION
Note: This symbol mark is for EU countries only. This symbol mark is according to the directive 2006/66/EC Article 20 Information for end-users and Annex II. Your product is designed and manufactured with high quality materials and components which can be recycled and/or reused.
This symbol means that batteries and accumulators, at their end-of-life, should be disposed of separately from your household waste.
In the European Union there are separate collection systems for used batteries and accumulators. Please, dispose of batteries and accumulators correctly at your local community waste collection/recycling centre. Disposal of the built- in lithium-ion battery Please contact Wacom Customer Care about the disposal of the built-in lithium-ion battery.
**For India

E-Waste
Wacom products are in conformity with the requirements of the reduction of hazardous substances of the E-waste Rule 2016.
The content of hazardous substances with the exemption of the applications listed in SCHEDULE III of the E-waste Rules;
– Not over 0.1% by weight in homogenous materials for Lead, Mercury, Hexavalent Chromium, Polybrominated biphenyls, Polybrominated diphenyl ethers
– Not over 0.01% by weight in homogenous materials for Cadmium
For the proper recycling and disposal of this product after its end of life, please visit our website.
Toll free number and e-mail address are also available on this website.
https://www.wacom.com/en-in/e-waste
Do’s:
Always look for information on the catalogue with our product for end-of- life equipment handling.
Ensure that only Authorized Recyclers/Dismantler repair and handle your electronic products.
Always call Nearest Wacom collection Point to Dispose products that have reached end-of life.
Always drop your used electronic products, batteries or any accessories when they reach the end of their life at your nearest Wacom collection Point.
Wherever possible or as instructed, separate the packaging material according to responsible waste disposal options and sorting for recycling.
Always ensure any glass surface is protected against breakage.
Don’ts:
Do not dismantle your electronic Products on your own.
Do not throw electronics in bins having “Do not Dispose” sign.
Do not give e-waste to informal and unorganized sectors like Local Scrap Dealer/Rag Pickers.
Do not dispose your product in garbage bins along with municipal waste that ultimately reaches landﬁ lls.
How to dispose a product
Carry your end of life product to the nearest collection Point listed on below website.
https://www.wacom.com/en-in/e-waste/e-wastedrop-locations
NG:
Connection and use of this communications equipment is permitted by the Nigerian Communications Commission.
For warranty and support information, http://support.wacom.com/
Printed in China**
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