SMART SBID-MX255-V3 55 Inch Interactive Screen Instruction Manual
- June 9, 2024
- Smart
Table of Contents
SBID-MX255-V3 55 Inch Interactive Screen
SMART Board MX and MX Pro series
interactive displays
INSTALLATION AND MAINTENANCE GUIDE
SBID-MX255-V3 | SBID-MX265-V3 | SBID-MX275-V3 | SBID-MX286-V3 SBID-MX255-V3-PW
| SBID-MX265-V3-PW | SBID-MX275-V3-PW | SBID-MX286-V3-PW SBID-MX055-V3 | SBID-
MX065-V3 | SBID-MX075-V3 | SBID-MX086-V3 SBID-MX055-V3-PW | SBID-MX065-V3-PW |
SBID-MX075-V3-PW | SBID-MX086-V3-PW SBID-MX255-V2-C | SBID-MX265-V2-C | SBID-
MX275-V2-C | SBID-MX286-V2-C SBID-MX255-V2-CPW | SBID-MX265-V2-CPW | SBID-
MX275-V2-CPW | SBID-MX286-V2-CPW SBID-MX255-V2 | SBID-MX265-V2 | SBID-MX275-V2
| SBID-MX286-V2 SBID-MX255-V2-PW | SBID MX265-V2-PW | SBID-MX275-V2-PW | SBID-
MX286-V2-PW SBID MX365 | SBID-MX375 | SBID-MX386 | SBID MX265 | SBID-MX275 |
SBID-MX286 IDX55-3 | IDX65-3 | IDX75-3 | IDX86-3 | IDX55-2 | IDX65-2 | IDX75-2
| IDX86-2
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Learn more
This guide and other resources for SMART Board MX and MX Pro series
interactive displays are available in the Support section of the SMART website
(smarttech.com/support). Scan this QR code to view these resources on your
mobile device.
Trademark notice SMART Board, smarttech, the SMART logo and all SMART taglines
are trademarks or registered trademarks of SMART Technologies ULC in the U.S.
and/or other countries. All thirdparty product and company names may be
trademarks of their respective owners.
Copyright notice © 2021 SMART Technologies ULC. All rights reserved. No part
of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system or translated into any language in any form by any means
without the prior written consent of SMART Technologies ULC. Information in
this manual is subject to change without notice and does not represent a
commitment on the part of SMART. This product and/or use thereof is covered by
one or more of the following U.S. patents: www.smarttech.com/patents December
14, 2021
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Important information
IMPORTANT
There are critical software updates for the display that you need to install
to ensure the display is fully functional and provides the best experience.
Connect the display to a wired or wireless network with Internet access to
automatically download and apply these updates as well as future updates.
WARNING
l Failure to follow the installation instructions included with the display
could result in injury and product damage which may not be covered by the
warranty.
l Do not open or disassemble the display. You risk electrical shock from the
high voltage inside the casing. Opening the casing also voids the warranty.
l Do not stand (or allow children to stand) on a chair to touch the surface of
the display. Rather, mount the product at the appropriate height.
l To reduce the risk of fire or electric shock, do not expose the display to
rain or moisture.
l If the display requires replacement parts, make sure the service technician
uses replacement parts specified by SMART Technologies or parts with the same
characteristics as the original.
l Ensure that any cables that cross the floor to the display are properly
bundled and marked to avoid a trip hazard.
l Do not insert objects inside the cabinet ventilation holes, because they
could touch dangerous voltage points and cause electric shock, fire or product
damage which may not be covered by the warranty.
l Do not place heavy objects on the power cable. Damage to the cable could
cause shock, fire or product damage which may not be covered by the warranty.
l Use only extension cords and outlets that can fully accommodate the
display’s polarized plug.
l Use the power cable provided with the display. If a power cable is not
supplied, contact your supplier. Use only power cables that match the AC
voltage of the power outlet and that comply with your country’s safety
standards.
l If the glass is broken, do not touch the liquid crystal. To prevent injury,
handle glass fragments with care when disposing of them.
l Do not move or mount the display by connecting rope or wire to its handles.
The display is heavy, and failure of the rope, wire or handle could lead to
injury.
l Use only VESA®-approved mounts if using a mount other than the one supplied
with the display..
l Disconnect all of the display’s power cables from the wall outlet and seek
assistance from qualified service personnel if any of the following occur:
o The power cable or plug is damaged
o Liquid is spilled into the display
o Objects fall into the display
o The display is dropped
o Structural damage, such as cracking, occurs
o The display behaves unexpectedly when you follow operating instructions
l Before inserting or removing an OPS from the display, turn off the display
using the switch at the back of the display. See Open Pluggable Slot computer
(OPS) disclaimer for more information.
CAUTION
l Turn off the display before cleaning its screen. Otherwise, you may scramble
the desktop icons or inadvertently activate applications when you wipe the
screen.
l Avoid setting up and using the display in an area with excessive levels of
dust, humidity, and smoke.
l Make sure an electrical socket is near the display and remains easily
accessible during use.
l The display should be used only with European TN and TT power distribution
systems.
It is not suitable for older, IT-type power distribution systems found in some
European countries. This system (IT-type) is widely used isolated from earth,
in some installations in France, with impedance to earth, at 230/400V, and in
Norway, with voltage limiter, neutral not distributed, at 230V line-to-line.
Contact qualified personnel if you’re uncertain of the type of power system
available where you’re installing the display.
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Important information
l The accessory slot’s maximum available power is 60 W. The slot is not a
limited power source. To reduce the risk of fire, make sure that accessories
connecting to the slot satisfy the fire enclosure requirements of IEC 62368-1.
l You must connect the USB cable that came with the display to a computer that
has a USB compliant interface and that bears the USB logo. In addition, the
USB source computer must be compliant with IEC 62368-1. The source computer
must be CE marked and carry safety certification marks for Canada and USA.
This is for operating safety and to avoid damage to the display.
IMPORTANT
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Important information
l The following are the normal operating power requirements for the display, including speakers:
Model
Power requirements
SBID-MX255-V3 / SBID-MX255-V3PW / SBID-MX055V3 / SBID-MX055V3-PW
100V to 240V AC, 50 Hz to 60 Hz, 90 W
SBID-MX265-V3 / SBID-MX265-V3PW / SBID-MX065V3 / SBID-MX065V3-PW
100V to 240V AC, 50 Hz to 60 Hz, 120 W
SBID-MX275-V3 / SBID-MX275-V3PW / SBID-MX075V3 / SBID-MX075V3-PW
100V to 240V AC, 50 Hz to 60 Hz, 150 W
SBID-MX286-V3 / SBID-MX286-V3PW / SBID-MX086V3 / SBID-MX086V3-PW
100V to 240V AC, 50 Hz to 60 Hz, 150 W
SBID-MX255-V2-C / 100V to 240V AC, 50 Hz to 60
SBID-MX255-V2
Hz, 98 W
SBID-MX265-V2-C 100V to 240V AC, 50 Hz to 60 Hz, 119 W
SBID-MX265-V2
100V to 240V AC, 50 Hz to 60 Hz, 103 W
SBID-MX275-V2-C / 100V to 240V AC, 50 Hz to 60
SBID-MX275-V2
Hz, 114 W
SBID-MX286-V2-C / 100V to 240V AC, 50 Hz to 60
SBID-MX286-V2
Hz, 167 W
SBID-MX365
100V to 240V AC, 50 Hz to 60 Hz, 115 W max
SBID-MX375
100V to 240V AC, 50 Hz to 60 Hz, 253 W max
SBID-MX386
100V to 240V AC, 50 Hz to 60 Hz, 265 W max
SBID-MX265
100V to 240V AC, 50 Hz to 60 Hz, 106 W max
Model SBID-MX275
SBID-MX286
Power requirements
100V to 240V AC, 50 Hz to 60 Hz, 244 W max
100V to 240V AC, 50 Hz to 60 Hz, 256 W max
l For additional requirements and other information, refer
to the display’s specifications (see More information on page 18).
ENERGY STAR®
ENERGY STAR is the government-backed symbol for energy efficiency, providing
simple, credible, and unbiased information that consumers and businesses rely
on to make well-informed decisions. ENERGY STAR-certified products are the
simple choice for energy efficiency, making it easy for consumers and
businesses to make purchases that save them money and protect the environment.
The U.S. EPA ensures that each product that earns the label is independently
certified to deliver the quality, performance, and savings that users have
come to expect.
As shipped, your display delivers ENERGY STAR performance and savings.
However, changing some settings may increase energy consumption beyond the
limits required for ENERGY STAR certification. For example, increased
brightness and contrast will increase power consumption.
Please consider the environment when you choose nonENERGY STAR settings.
Federal Communication Commission interference statement
FCC Suppliers Declaration of Conformity 47 CFR § 2.1077 Compliance Information
Unique Identifier: IDX55-2, IDX55-3, IDX65-1, IDX65-2, IDX65-3, IDX75-1,
IDX75-2, IDX75-3, IDX86-1, IDX86-2, IDX86-3 Responsible Party U.S. Contact
Information SMART Technologies Inc. 2401 4th Ave., 3rd Floor Seattle, WA 98121
compliance@smarttech.com
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference
that may cause undesired operation.
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Important information
NOTE This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
CAUTION
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate this equipment.
Restriction Operations in the 5.15-5.25GHz band are restricted to indoor usage
only. IEEE 802.11b or 802.11g operation of this product in the USA is firmware
limited to channels 1 through 13.
CAUTION
i. the device for operation in the band 5150-5250 MHz is only for indoor use
to reduce the potential for harmful interference to co-channel mobile
satellite systems;
ii. the maximum antenna gain permitted for devices in the bands 5250-5350 MHz
and 5470-5725 MHz shall comply with the e.i.r.p. limit; and
iii. the maximum antenna gain permitted for devices in the band 5725-5825 MHz
shall comply with the e.i.r.p. limits specified for point-to-point and non
point-to-point operation as appropriate.
iv. Users should also be advised that high-power radars are allocated as
primary users (i.e., priority users) of the bands 5250-5350 MHz and 5650-5850
MHz and that these radars could cause interference and/or damage to LE-LAN
devices.
Radiation exposure statement This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance of 20 cm between the
antenna of this device and all nearby persons. This transmitter must not be
co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science and Economic Development Canada statement
This device complies with RSS-247 of the Innovation, Science and Economic
Development Canada Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and 2. this device must
accept any interference received,
including interference that may cause undesired operation.
Radiation exposure statement This equipment complies with ISED radiation
exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance of 20 cm between the
antenna of this device and all nearby persons. This transmitter must not be
co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science et Développement économique Déclaration du Canada
Cet appareil est conforme à la norme ISED CNR-247 pour les appareils radio
agréés. Son fonctionnement est soumis aux deux conditions suivantes:
1. le dispositif ne doit pas produire de brouillage préjudiciable, et
2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage
susceptible de provoquer un fonctionnement indésirable.
ADVERTISSEMENT
i. les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés
uniquement pour une utilisation à l’intérieur afin de réduire les risques de
brouillage préjudiciable aux systèmes de satellites mobiles utilisant les
mêmes canaux;
ii. le gain maximal d’antenne permis pour les dispositifs utilisant les bandes
5 250-5 350 MHz et 5 470-5 725 MHz doit se conformer à la limite de p.i.r.e.;
iii. le gain maximal d’antenne permis (pour les dispositifs utilisant la bande
5 725-5 825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour
l’exploitation point à point et non point à point, selon le cas.
iv. De plus, les utilisateurs devraient aussi être avisés que les utilisateurs
de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d.,
qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et
que ces radars pourraient causer du brouillage et/ou des dommages aux
dispositifs LAN-EL.
Déclaration d’exposition aux radiations
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Important information
Cet équipement est conforme aux limites d’exposition aux rayonnements ISED
établies pour un environnement non contrôlé. Cet équipement doit être installé
et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement
et votre corps. Cet émetteur ne doit pas être co- implantés ou exploités
conjointement avec une autre antenne ou émetteur.
EU declaration of conformity
Hereby SMART Technologies ULC declares that the radio equipment type
Interactive displays model IDX55-2, IDX55-3, IDX65-1, IDX65-2, IDX-65-3,
IDX75-1, IDX75-2, IDX75-3, IDX86-1, IDX86-2, IDX86-3, and the OPS AM40, AM50
are in compliance with Directive 2014/53/EU.
WARNING
Operation of this equipment in a residential environment this equipment may
could cause radio interference.
The full text of the EU declaration of conformity is available at the
following internet address: smarttech.com/compliance
The frequency band and the maximum transmitted power in EU are listed below:
Transmitting Band (MHz)
2402-2483.5 5150-5350 5470-5725
Maximum Transmit Power EIRP (dBm)
19
23
23
Restrictions in
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/M
TNL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR–5150MHz5350MHZ is for indoor use only
CAUTION: EXPOSURE TO RADIO FREQUENCY
RADIATION
This equipment complies with EU radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20 cm between the radiator and your body.
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Contents
Important information
3
Chapter 1: Welcome
11
About this guide
11
About the display
12
Identifying your specific model
16
Accessories
16
More information
18
Chapter 2: Installing the display
19
Moving the display to the installation site
19
Installing the display on a wall
21
Installing the display on a stand
27
Installing the iQ appliance and Intel Compute Card
27
Connecting to a network
28
Connecting power and turning on the display for the first time
30
About energy saving modes
32
Chapter 3: Connecting computers and other devices
33
Installing SMART software
34
Connecting room computers and guest laptops
35
Connecting a SMART OPS PC module
41
Connecting other devices
42
Connector diagrams
46
Chapter 4: Maintaining the display
54
Turning off, turning on, and resetting the display
54
Cleaning and maintaining hardware
56
Configuring the network for SMART Board MX’s firmware update
60
Updating the display’s firmware
60
Updating iQ system software
61
Orienting your SMART Board MX series display
62
Chapter 5: Troubleshooting
64
The display isn’t turning on
64
The screen is blank or there’s a problem with the image on the screen
65
There’s no sound or there’s a problem with the sound
67
Touch isn’t working as expected
68
The pens and erasers aren’t working as expected
69
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Contents
iQ apps aren’t working as expected
69
SMART software on connected computers isn’t working as expected
70
The SMART OPS PC module isn’t working as expected
70
The Intel Compute Card isn’t working as expected
70
Contacting your reseller for additional support
70
Appendix A: Adjusting iQ settings
72
Network settings
72
Personalization
73
Application settings
74
System settings
77
Appendix B: Adjusting display settings
89
Exiting the display’s settings
89
Network
89
Screen lock
90
Advanced
91
Update
92
Recovery
93
About
93
Appendix C: Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232
95
Configuring the serial interface settings
96
Commands and responses
97
Power state commands
99
Input commands
101
Brightness commands
101
Freeze commands
101
Screen shade commands
102
Volume commands
102
Mute commands
102
Firmware version commands
102
Model number commands
103
Serial number commands
103
Part number commands
103
Asynchronous messages
103
Resolving issues with managing the display using RS-232
105
Appendix D: Managing SMART Board MX series displays using RS-232
107
Configuring the serial interface settings
108
Communication structure
108
Power states
111
Commands
112
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Contents
Appendix E: Enrolling the display in SMART Remote Management
114
Appendix F: Hardware environmental compliance
115
Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) 115
Batteries
115
More information
115
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Chapter 1
Welcome
About this guide
11
About the display
12
Touch
12
Writing, drawing, and erasing
12
iQ experience
13
Display
13
Audio
13
Network connectivity
13
Room computers and guest laptops
14
Accessory slot
14
Front control panel
15
Front connector panel
15
Ambient light sensor
15
Power status light
15
Remote control and IR sensor
15
Identifying your specific model
16
Accessories
16
SMART OPS PC module
17
Stands
17
USB extenders
17
More information
18
This chapter introduces the SMART Board® MX and MX Pro series interactive
displays.
About this guide
This guide explains how to install a SMART Board MX or MX Pro series
interactive display. It includes the following information:
l How to install the display l How to connect power and devices l How to turn
on the display for the first time
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Chapter 1 Welcome
This guide is intended for those who install and maintain displays in their
organizations. Other documentation and resources are available for those who
use displays (see More information on page 18).
About the display
The SMART Board MX or MX Pro interactive display with iQ is the hub of your
classroom. The display includes an extensive set of features and components:
Touch
You can do everything on the display that you can do at your computer–open and
close applications, meet with others, create new documents or edit existing
ones, visit websites, play and manipulate videos, and so on–by touching the
display’s surface.
You can use an array of gestures within applications, including panning,
scaling, rotating, and zooming in and out.
Writing, drawing, and erasing
The display comes with two pens, which you can use to write or draw on the
screen.
Use your fist or palm to erase digital ink on the screen.
With Object AwarenessTM, the display responds automatically to the tool or
object you’re using, whether it’s a pen, finger, or palm. The display’s
Simultaneous Tool Differentiation technologies allow two people to write
independently and simultaneously.
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Chapter 1 Welcome
iQ experience
The display’s iQ experience provides one-touch access to collaborative tools,
including a whiteboard, wireless screen sharing, and a web browser. With
minimal network integration, there’s no need for wires, cables, or manual
software and firmware updates.
From the iQ experience Home screen, you can open the iQ apps, switch inputs,
and adjust settings.
Display
The 4K ultra-high-definition LCD display provides optimal image clarity and
wide viewing angles.
The size of the display varies by model:
Models
SBID-MX255-V3 / SBID-MX255-V2-C / SBID-MX255-V2-CPW / SBID-MX255-V2 / SBID-
MX255-V2-PW
SBID-MX265-V3 / SBID-MX265-V2-C / SBID-MX265-V2-CPW / SBID-MX265-V2 / SBID-
MX265-V2-PW / SBID-MX365 / SBID-MX265
SBID-MX275-V3 / SBID-MX275-V2-C / SBID-MX275-V2-CPW / SBID-MX275-V2 / SBID-
MX275-V2-PW / SBID-MX375 / SBID-MX275
SBID-MX286-V3 / SBID-MX286-V2-C / SBID-MX286-V2-CPW / SBID-MX286-V2 / SBID-
MX286-V2-PW / SBID-MX386 / SBID-MX286
Size (diagonal) 55″ 65″ 75″ 86″
Audio
The display includes two integrated speakers, which are designed to provide
sound at the front of a room.
TIP You might want to connect an external audio system if you’re providing
sound in a larger space (see Connecting an external audio system on page 44).
Network connectivity
The display requires a network connection for downloading software and
firmware updates, and a number
of the iQ apps require a network connection as well.
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Chapter 1 Welcome
You can connect to a network using Wi-Fi or the RJ45 LAN jack on the display:
l Wi-Fi supports both 2.4 and 5 GHz bands. l The two RJ45 jacks allow you to
connect the display and an external device, such as a computer, to a Ethernet
network.
For more information, see Connecting to a network on page 28.
Room computers and guest laptops
You can connect room computers and guest laptops and use the display to view
and interact with them.
The display comes with SMART software that you can install on connected
computers to take full advantage of the display’s features while using the
connected computers.
For more information, see Chapter 3: Connecting computers and other devices on
page 33.
Accessory slot
The iQ appliance is inserted in the accessory slot on the back of the
following models: l SBID-MX365 l SBID-MX375 l SBID-MX386 l SBID-MX265 l SBID-
MX275 l SBID-MX286
NOTE With the SBID-MX365, SBID-MX375, and SBID-MX386 models, you can insert an
Intel Compute Card in the appliance to provide a complete Windows 10 solution
at your fingertips, without the need for an external PC or cables.
For other models, you can install an OPS-compatible device, such as a SMART
OPS PC module, in the accessory slot. SMART OPS PC modules provide a complete
Windows® 10 Pro installation.
For more information on SMART OPS PC modules, see SMART OPS PC module on page
17.
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Chapter 1 Welcome
CAUTION
The accessory slot’s maximum available power is 60 W. The slot is not a
limited power source. To reduce the risk of fire, make sure that accessories
connecting to the slot satisfy the fire enclosure requirements of IEC 62368-1.
Front control panel
The front control panel contains buttons for turning the display on and off,
controlling the volume, freezing and unfreezing the screen, and showing and
hiding a screen shade.
For more information about the front control panel, see the SMART Board MX and
MX Pro series interactive displays user guide (smarttech.com/kb/171554).
Front connector panel
The front connector panel includes connectors for USB peripherals and a
computer or other input source.
Ambient light sensor
The ambient light sensor is located in the bottom-right corner of the
display’s frame.
The ambient light sensor detects the brightness of the room and adjusts the
screen’s brightness accordingly.
You can enable or disable this feature (see Auto Brightness on page 79).
Power status light
The power status is located in the bottom-right corner of the display’s frame.
The power status light indicates the display’s status.
Power status light Red
Display status Standby mode
Green
Normal operating mode
Remote control and IR sensor
You can use the remote control to turn the display on and off, adjust display
settings, and so on.
The IR sensor for the remote control is located in the bottom-right corner of
the display’s frame.
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Chapter 1 Welcome
For more information about the remote control, see the SMART Board MX and MX Pro series interactive displays user guide (smarttech.com/kb/171554).
Identifying your specific model
There are several series of SMART Board MX and MX Pro series interactive
displays:
SMART Board MX (V3) series
SBID-MX255-V3 SBID-MX265-V3 SBID-MX275-V3 SBID-MX286-V3 SBID-MX255-V3-PW SBID-
MX265-V3-PW SBID-MX275-V3-PW SBID-MX286-V3-PW
SMART Board MX (V2C) series
SBID-MX255-V2-C SBID-MX265-V2-C SBID-MX275-V2-C SBID-MX286-V2-C SBID-
MX255-V2-CPW SBID-MX265-V2-CPW SBID-MX275-V2-CPW SBID-MX286-V2-CPW
SMART Board MX (V2) series
SBID-MX255-V2 SBID-MX265-V2 SBID-MX275-V2 SBID-MX286-V2 SBID-MX255-V2-PW SBID-
MX265-V2-PW SBID-MX275-V2-PW SBID-MX286-V2-PW
SMART MX series
SBID-MX365 SBID-MX375 SBID-MX386 SBID-MX265 SBID-MX275 SBID-MX286
TIP
For help identifying your SMART Board MX (V2, V2-C, or V3) series model, see
the label on the left side of the display.
Accessories
Accessories for the display include:
l SMART OPS PC module l Stands l USB extenders
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Chapter 1 Welcome
NOTE For more information about these and other accessories, see smarttech.com/accessories.
SMART OPS PC module
SMART Open Pluggable Specification (OPS) PC modules provide a hassle-free
Windows Pro installation based on Intel® CoreTM processors and are designed
specifically to work with a SMART display. All OPS PC modules are WHQL
certified and fully licensed with Windows Pro. Install the OPS PC module in a
display’s accessory slot to provide a complete 4K UHD Windows installation at
your fingertips, without the need for an external PC or additional cables.
Install familiar Windows applications, such as SMART Notebook®, SMART
TeamWorksTM, and SMART Meeting Pro® software, and access the internet directly
through your display’s network connection. Upgrades and service for the OPS PC
module are easy to perform without removing the display from its mounting.
Stands
If you want to move the display from place to place, you can install it on a
SMART mobile stand. If you are installing the display on a wall that cannot
support the display’s full weight, you can install the display on a SMART
floor stand.
USB extenders
As noted in the display’s specifications, there is a maximum length for USB
cable connections between the
display and computer.
When using USB 2.0, the cable should be no longer than 16′ (5 m).
When using USB 3.0, the cable should be no longer than 9′ (3 m).
Use one of the following USB extenders if you need a longer USB connection:
Extender USB-XT
Specifications smarttech.com/kb/119318
NOTES
l To extend touch using the SMART CAT 5 USB extender (CAT5-XT-1100) use a
touch USB connector associated with an HDMI 1, HDMI 2, or VGA input. The
extender will not function correctly if used to
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Chapter 1 Welcome
extend touch associated with the HDMI 3 input on the front of the display. l
For more information about extending USB connections, see USB cable extenders.
More information
In addition to this guide, SMART provides other documents for the display in
the Support section of the SMART website (smarttech.com/support). Scan the QR
code on the cover of this guide to view links to SMART Board MX and MX Pro
series interactive display documents and other support resources.
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Chapter 2
Installing the display
Moving the display to the installation site
19
Using transportation aides
20
Accommodating doorways, hallways, and elevators
20
Dealing with cracked, chipped, or shattered glass
21
Saving the original packaging
21
Installing the display on a wall
21
Choosing a location
22
Choosing a height
24
Assessing the wall
24
Selecting mounting hardware
25
Selecting a wall mount
25
Mounting the display
25
Installing the display on a stand
27
Using SMART mobile stands
27
Using a third-party stand
27
Installing the iQ appliance and Intel Compute Card
27
Connecting the Intel Compute Card
28
Connecting to a network
28
AM50 iQ appliance
29
Connecting power and turning on the display for the first time
30
About energy saving modes
32
SMART recommends that only trained installers install the display. This
chapter is for installers. Installers should read this information along with
the installation instructions included with the display before they install
the display.
WARNING Improper installation of the display can result in injury and product
damage.
Moving the display to the installation site
After your organization receives the display, you need to move it to the place
where you plan to install it.
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Chapter 2 Installing the display
On occasion, you might also need to move the display to another location after
initially installing it.
IMPORTANT l Move the display at your own risk. SMART cannot accept liability
for damages or injury that occur
during the display’s transportation. l When moving the display:
o Follow local safety regulations and standards. o Pack the display in its
original packaging, including the pallet. o Move the display so that its top
frame faces up. o Have at least two people move the display.
TIP Display packaging may be labeled to indicate which side is the front. Look
for “FRONT” on the packaging to help orient the box during transportation.
Using transportation aides
You can use the following aides to move the display: l Cart l Furniture dolly
l Mechanical lift
Accommodating doorways, hallways, and elevators
In some situations, you might need to remove the display from its packaging to
move it through narrow doorways or hallways or onto an elevator. In these
situations, keep the foam pieces on the bottom corners of the display. These
foam pieces protect the display if you need to set it down during
transportation.
You might also need to rotate the display so that its top frame faces to the
side. You can do this during transportation, but when you install the display,
it must be in landscape orientation (with the top frame facing up).
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Chapter 2 Installing the display
Dealing with cracked, chipped, or shattered glass
The display contains safety-tempered glass. Although this glass is heat-
strengthened to help withstand impacts, the glass can crack, chip or shatter
if struck with enough force. (Safety glass is designed to break into small
pieces rather than sharp shards if it is broken.) Temperature changes can
cause a minor crack or chip to become worse, possibly causing the glass to
shatter. See the knowledge base article, Shattered glass on an interactive
display, for information about conditions that can cause the display’s glass
to shatter even when it’s not in use.
If the display’s glass is cracked or chipped, have it professionally inspected
and repaired at a SMART authorized repair center. If the display’s glass
shatters, carefully clean up the area and have the display repaired or
replaced.
WARNING For safety and to prevent further damage, do not continue to install
or use the display if its glass is cracked, chipped or shattered.
Saving the original packaging
Save the original packaging and repack the display with as much of it as
possible if you ever need to move the display after installation. This
packaging was designed to provide the best possible protection against shock
and vibration.
NOTE If the original packaging isn’t available, you can purchase the same
packaging directly from your authorized SMART reseller (smarttech.com/where).
CAUTION Move the display only in the original packaging or replacement
packaging purchased from your authorized SMART reseller. Moving the display
without correct packaging can lead to product damage and voids the warranty.
Installing the display on a wall
Typically, you install the display on a wall in a classroom or meeting space.
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Chapter 2 Installing the display
Choosing a location
A display is typically installed at the room’s focal point, such as at the
front of a classroom or meeting space.
Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product. Consider the following factors as you choose a location:
Factor Room setup
Power and other connections
Considerations
l The location allows users, including those in wheelchairs, access to the
display. Refer to local regulations regarding accessibility.
l The location allows for multiple users to access the display at the same
time.
l The location accommodates room traffic patterns, and there are no tripping
hazards.
l The display is not installed where it could be hit by a door or gate.
l There are no nearby heat sources directed at the display, such as a radiator
or heat vent.
l There are no nearby shelving units, desks, or other furniture that has doors
or drawers that could hit the display.
l Furniture, wall décor, and other room features, such as light switches and
thermostats, do not block the display and are not blocked by it. (You might be
able to move some of these room features to accommodate the display.)
l The location is close to: o A power outlet o A network outlet (if you plan
to use a wired network connection) o A room computer (if you plan to connect a
room computer)
o External audio systems and other devices that you want to connect to the
display
NOTES
o If the location is not near a power outlet, consult an electrician for the
power setup you need.
o Determine if you’ll need additional equipment, such as power bars,
additional cables, or cable extenders.
l The location is not where the mains power supply enters the building.
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Chapter 2 Installing the display
Factor Visibility
Considerations
The display’s screen is clearly visible to all users in the room. SMART
recommends users sit within a 178° viewing area:
Lighting Acoustics
NOTE
The viewing area depends on the display’s resolution and a variety of other
factors. For more information, see the knowledge base article, Recommended
viewing distances and viewing angles for SMART Board interactive displays.
The location is not near bright light sources, such as windows or strong
overhead lighting. Risks of light interference include:
o Reduced visibility: Light sources can cause glare on the display’s screen,
reducing its visibility.
o Touch system interference: Many displays use infrared (IR) light as a key
component of the touch system. Strong light that hits the display’s screen
directly can cause interference with the touch system and prevent the display
from working properly.
TIP
To reduce light interference, install blinds or shades on windows or skylights
and install switches to dim or turn off any lights shining directly on the
display’s screen. Keep in mind that sunlight can come through windows at
different angles at different times of the year.
The room has good acoustics (see Configuring your SMART Board MX or MX Pro for
the best audio performance).
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Chapter 2 Installing the display
Factor
Environment and ventilation
Considerations
l The location meets the environmental requirements in the display’s
specifications (see More information on page 18).
l The display isn’t subjected to strong vibrations or dust.
l Ventilation systems don’t blow air directly on the display.
l There is adequate ventilation or air conditioning around the display so that
heat can flow away from it and the mounting equipment. SMART recommends at
least 2″ (5 cm) of space on all sides of the display for proper airflow.
l If you plan to install the display in a recessed area, there is at least 4″
(10 cm) of space between the display and the recessed walls to enable
ventilation and cooling.
Choosing a height
Consider the general height of the user community when you choose the height
for the display.
SMART recommends that you mount the display so that its top is 6′ 5″ (1.9 m)
from the floor.
NOTE If participants will be sitting at a steep angle (such as in a lecture
hall), you may have to adjust the installation height or angle.
Assessing the wall
Be sure the wall you’re installing the display on can support the weight of
the display and mounting equipment. If it can’t, consider using a SMART wall
stand to transfer some of the weight from the wall to the floor (see
smarttech.com/accessories).
NOTE Refer to the display’s specifications for its weight (see More
information on page 18).
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Chapter 2 Installing the display
In some situations, you may need to request an engineering analysis to
determine if the wall can support the display.
Selecting mounting hardware
The mounting hardware required for installation varies according to the type
of wall onto which the display is being mounted.
If you’re using the SMART wall mount (WM-SBID-200), see the wall mount’s
illustrated installation instructions for information about the required
mounting hardware (smarttech.com/kb/171373).
Selecting a wall mount
It is always best to mount the display on a wall. If the wall can’t support
the display’s weight, you can use additional hardware to transfer some of the
weight to the floor.
The display includes a pre-attached wall bracket which can be used to mount
the display to the wall. See the SBID-MX255-V2, SBID-MX265-V2, MX275-V2 and
MX286-V2 installation instructions (smarttech.com/kb/171547) or the SBID-
MX255-V3, SBID-MX265-V3, MX275-V3 and MX286-V3 installation instructions
(smarttech.com/kb/171785).
Contact your authorized SMART reseller (smarttech.com/where) for information
on SMART’s mounting options.
If you choose a third-party option rather than one of SMART’s mounting
options, be sure the wall mount can accommodate the display’s dimensions and
support the display’s weight as well as the weight of any attached
accessories.
Mounting the display
Mount the display following the included installation instructions. In
addition, consider the following:
The electrical and mechanical components of a display are designed to work
properly when the display is mounted in the orientation described in its
installation instructions. Mounting the display in a different orientation can
cause malfunctions and will void the display’s warranty.
There are a number of potential hazards of mounting a display in a non-
standard orientation or angle: l Mounting a display horizontally (like a table
top) can cause the glass to sag, damaging the display or interfering with the
display’s touch system. l Non-standard orientation can affect ventilation,
creating hotpots in equipment, premature failures and, in displays that use
projectors, exploding projector bulbs.
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Chapter 2 Installing the display
l Mount the display vertically (90° relative to the floor plus or minus 2° for
tolerance) and in landscape orientation. SMART doesn’t support mounting the
display at other angles or in portrait orientation.
l Use the included wall mount. Optionally, use a VESA-approved mounting plate
that is rated for the display’s weight and size.
l If you’re not using the included bolts to fasten the wall mount to the
display, see the following table.
Display
Bolt type
SMART Board MX (V2, V2-C, and V3) series
55″ models
M8
65″ models
M8
75″ models
M8
86″ models
M8
SMART Board MX series
65″ models (Part No. 1031028)
M6
65″ models (Part No. 1033445)
M8
75″ models
M8
86″ models
M8
Minimum length
14 mm + x mm 14 mm + x mm 18 mm + x mm 14 mm + x mm
14 mm + x mm 14 mm + x mm 18 mm + x mm 14 mm + x mm
Maximum length
20 mm + x mm 18 mm + x mm 30 mm + x mm 30 mm + x mm
18 mm + x mm 18 mm + x mm 30 mm + x mm 30 mm + x mm
where x is the combined thickness of the wall mount and washer
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Chapter 2 Installing the display
l Fasten force: 97.36177.01 in-lb. (1120 N·m) CAUTION
Do not over-tighten the bolts.
Installing the display on a stand
If you want to move the display from place to place or if it’s not possible to
install the display on a wall, you can install it on a stand.
Using SMART mobile stands
SMART mobile stands are designed for SMART interactive displays. They are
height-adjustable. Some models include integrated speakers, a locking cabinet
to secure equipment, and casters that swivel and lock for easy movement.
For more information about SMART mobile stands, see smarttech.com/accessories.
Using a third-party stand
For information on selecting and using a third-party stand, see Installing
your SMART Board MX or MX Pro on a stand.
For SMART Board MX series displays
Installing the iQ appliance and Intel Compute Card
For more information about installing the iQ appliance in SMART Board MX
series displays, see the SMART Board MX series interactive display
installation instructions (smarttech.com/kb/171274).
CAUTION Install the AM50 iQ appliance and Intel Compute Card before you turn
on the display for the first time.
IMPORTANT If you’re installing an AM50 iQ appliance in a display, make sure
the display’s firmware is updated to 1.8.7 or later. The display may not
function properly if the display’s firmware is not updated. See Updating
firmware for your SMART Board MX.
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Chapter 2 Installing the display
Connecting the Intel Compute Card
With the SBID-MX365, SBID-MX375, and SBID-MX386 models, you can insert an
Intel Compute Card in the slot on the AM50 iQ appliance to access the card’s
Windows 10 operating system from the display.
IMPORTANT Make sure the Intel Compute Card is inserted before you turn on the
display.
NOTE By default, the HDMI output extends the Windows desktop, and this can
cause display problems in certain configurations. If you experience issues,
set the HDMI out to a mirrored desktop rather than the default extended
desktop. Right click, select Display settings, and set the secondary display
to mirror the first.
TIP You can connect peripherals, such as a keyboard or mouse, to the Intel
Compute Card using the USB receptacles on the iQ appliance.
Connecting to a network
Before connecting the display, your organization’s network administrators need
to configure the network to allow users to update the display’s firmware
automatically and use all the features of the iQ experience. See Configuring
your organization’s network for a SMART display with the iQ experience.
The display requires a network and internet connection for downloading software and firmware updates,
and a number of the iQ apps require a network connection as well. You can connect to a network using Wi-
Fi or one of the RJ45 jacks.
SMART Board MX (V3) series
SMART Board MX
SMART Board MX series
(V2 and V2-C) series
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Chapter 2 Installing the display
TIP
If you’re using one of the display’s RJ45 jacks to connect to a network, you can connect a computer to the other RJ45 jack to provide network access for the computer (pictured). This is particularly useful if there is only one wired network connection in the room. (Network access is available when Networked Standby is enabled in Settings but not when Standby is enabled in Settings.
SMART Board MX (V3) series
SMART Board MX (V2 and V2C) series
SMART Board MX series
AM50 iQ appliance
For SMART Board MX series displays
There are three ways to connect the AM50 appliance included with the SBID-
MX365, SBID-MX375, and SBID-MX386 models to a network:
l Wi-Fi l connect an Ethernet cable from a network outlet directly to the AM50
appliance’s RJ45 jack
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Chapter 2 Installing the display
l connect an Ethernet cable from a network outlet to the display’s RJ45 IN
jack, and then connect another Ethernet cable from the display’s RJ45 OUT jack
to the AM50 appliance’s RJ45 jack
Connecting power and turning on the display for the first time
The final step in installing and configuring the display is to connect power
and turn it on. When you first turn
on the display, a setup wizard appears. Follow the steps in the wizard to
complete the setup.
To connect the display to power
Connect the supplied power cable from the AC power inlet on the back of the display to a power outlet.
55″ and 65″ models
75″ models
86″ models
NOTE
Refer to the display’s specifications for power requirements and power
consumption information (see More information on page 18).
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Chapter 2 Installing the display
To turn on and set up the display for the first time
IMPORTANT Install the OPS PC module before you turn the display on.
NOTES
l Touch is not available right after waking up the display or turning it on.
Wait a few seconds and then the display will respond to touch.
l If a USB drive is connected to the display’s service port, do not remove the
USB drive. The USB drive contains an important firmware update.
1. Flick the switch beside the AC power inlet to the ON (I) position.
o SMART Board MX (V2, V2-C, and V3) series
55″ models
65″ models
75″ and 86″ models
o SMART Board MX series 65″ models
75″ models
86″ models
2. Press the Power button on the front control panel or remote control 3. Select your preferred language, and then tap Next. 4. Select your country, and then tap Next. 5. Select your time zone, and then tap Next. 6. Set the date, and then tap Next. 7. Set the time, and then tap Next. 8. Name the display, and then tap Next.
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Chapter 2 Installing the display
9. If the display isn’t using a wired network connection, select a wireless
network, and then tap Next.
IMPORTANT The display needs an internet connection for downloading and
installing important updates. Ask the network administrator to confirm that
the network has been correctly configured for the iQ experience. 10. Select
the apps you want to appear in the Apps Library, and then tap Next. 11. Tap
Finish. The Welcome screen appears. OR The display downloads and applies
updates for the firmware and system software.
About energy saving modes
The display features a number of energy saving modes:
l Networked standby: a low power state in which the display quickly turns on
when the Power button is pressed.
l Standby: a very low power state in which the display turns on when the Power
button is pressed.
Standby is the default energy saving mode for displays set to a location
within the EU. Elsewhere, networked standby is the default energy saving mode.
You can select the display’s energy saving mode in Settings > System Settings
Power > Standby (Shutdown) or Settings > System Settings > Power > Networked Standby (Sleep).
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Chapter 3
Connecting computers and other devices
Installing SMART software
34
Connecting room computers and guest laptops
35
Viewing a connected computer’s input
39
Setting a connected computer’s resolution and refresh rate
40
Connecting USB drives, peripherals, and other devices
41
Troubleshooting connected computers
41
Connecting a SMART OPS PC module
41
Connecting other devices
42
Connecting USB drives, peripherals, and other devices
42
Connecting an external display
43
Connecting an external audio system
44
Connecting room control systems
46
Connector diagrams
46
SMART Board MX (V3) series
46
Connector panel
46
Front connector panel
49
SMART Board MX (V2 and V2-C) series
49
Connector panel
49
Front connector panel
50
SMART Board MX series
51
Connector panel
51
Front connector panel
53
AM40 and AM50 appliances
53
WARNING
Ensure that any cables that cross the floor to the display are properly
bundled and marked to avoid a trip hazard.
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Chapter 3 Connecting computers and other devices
Installing SMART software
The display comes with the following software, which you can install on
connected computers:
Software SMART Learning Suite
SMART Meeting Pro SMART Product Drivers SMART Ink
Description
Notes
A suite of desktop and online software that combines lesson delivery, activities, assessments, and collaborative workspaces. Includes SMART Notebook software and LumioTM by SMART.
Education models only. SMART Notebook basic version also available.
Software that enables you to capture ideas in Pro models only. a virtually unlimited interactive workspace.
Software that enables the computer to detect Included with
input from the display.
SMART Learning Suite
Software that enables you to write and draw in Included with
digital ink over applications, files, folders,
SMART Learning Suite
websites, and any other open window.
TIP You can purchase additional licenses or subscriptions to SMART software to install on other computers.
The following software is also available but sold separately:
Software SMART TeamWorks Room
SMART Remote Management
Description
Licensing details
Software that simplifies meetings and facilitates deeper, more natural interaction with on-site and remote participants.
1-year subscription1
Cloud-based mobile device management software for remotely maintaining, supporting, controlling, and securing the display and your other devices
3-year subscription2
Contact your authorized SMART reseller (smarttech.com/where) for information
about purchasing SMART software.
You can download SMART software from smarttech.com/downloads and install it
following the instructions in Installing and maintaining SMART Notebook,
Installing SMART TeamWorks, or Installing and maintaining SMART Meeting Pro.
1Pro models only. 2Subscription terms may vary in some regions.
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Chapter 3 Connecting computers and other devices
Connecting room computers and guest laptops
You can connect cables for room computers and guest laptops. By installing
cables in advance, you make use of connectors that might not be accessible
after the display is wall-mounted. You can then run the cables across floors
or behind walls as needed.
l SMART Board MX (V3) series Side and bottom connector panels
Front connector panel
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Chapter 3 Connecting computers and other devices
l SMART Board MX (V2-C) series Side and bottom connector panels
Front connector panel
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Chapter 3 Connecting computers and other devices
l SMART Board MX (V2) series Side and bottom connector panels
Front connector panel HDMI 3
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Chapter 3 Connecting computers and other devices
l SMART Board MX series Side and bottom connector panels HDMI 1
Front connector panel HDMI 3
HDMI 2
VGA
NOTES
l Install SMART software on any computers you connect to the display (see
Installing SMART software on page 34).
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Chapter 3 Connecting computers and other devices
l You can charge devices connected to the USB Type-C receptacle on the font
connector panel of SMART Board MX (V2-C and V3) series interactive displays up
to 15 W.
l You can charge devices connected to the USB Type-C receptacle on the side
connector panel of SMART Board MX (V3) series interactive displays up to 65 W
(if a module is not installed in the accessory slot) or up to 30 W (if a
module is installed in the accessory slot).
Viewing a connected computer’s input
To view the input of a computer connected to a SMART Board MX (V3, V2 or V2-C) series display
1. Connect the computer to the display. 2. Do one of the following:
If iQ is enabled
If iQ is disabled
Tap Input OR Press Input OR Press Input
on the Home screen. on the remote control. on the front control panel.
Press the Home button on the remote control.
or the Input button
The display shows thumbnails of the devices that are connected to the display’s inputs:
NOTE
A thumbnail with Touch enabled device and touch is available.
indicates a USB cable is connected between the display and
o A gray thumbnail indicates no device is connected to an input.
o A black thumbnail indicates a device is connected to an input but is in Standby mode.
o A thumbnail showing a preview screen indicates an active device is connected to an input.
3. Tap the computer’s thumbnail.
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Chapter 3 Connecting computers and other devices
To view the input of a computer connected to a SMART Board MX series display
- Connect the computer to the display. 2. Press the Input on the front
control panel. The Input selection menu appears.
NOTE Inputs with devices connected are blue, and inputs without a connection are black. 3. Tap the computer’s input menu option.
Setting a connected computer’s resolution and refresh rate
The following table presents the recommend resolutions and refresh rates for
the display’s USB-C, HDMI 1,
HDMI 2, and HDMI 3 input sources:
Resolution 3840 × 2160
1920 × 1080
1360 × 768 1366 × 768 1280 × 720
720 × 480
Input source aspect ratio 16:9
16:9
16:9 16:9 16:9
16:9
Mode UHD / 2160p
FHD / 1080p
HD HD HD / 720p
480p (DVD Player)
Refresh rate
59.94 Hz / 60 Hz 50 Hz 29.97 Hz / 30 Hz 25 Hz 23.98 Hz / 24 Hz
59.94 Hz / 60 Hz 50 Hz 29.97 Hz / 30 Hz 25 Hz 23.98 Hz / 24 Hz
60.015 Hz
60.015 Hz
59.94 Hz / 60 Hz 50 Hz 29.97 Hz / 30 Hz 25 Hz 23.98 Hz / 24 Hz
60 Hz
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Chapter 3 Connecting computers and other devices
The following table presents the recommend resolutions and refresh rates for the display’s VGA input source:
Resolution 1920 × 1080 1600 × 1200 1360 × 768 1280 × 1024 1024 × 768
800 × 600
640 × 480
Input source aspect ratio 16:9 4:3 16:9 5:4 4:3
4:3
4:3
Mode
[N/A] [N/A] [N/A] SXGA 60 XGA 60 XGA 70 XGA 75 SVGA 60 SVGA 72 SVGA 75 VGA 60
Refresh rate
60.000 Hz 60.000 Hz 60.015 Hz 60.020 Hz 60.004 Hz 70.069 Hz 75.029 Hz 60.317
Hz 72.188 Hz 75.000 Hz 59.940 Hz
If possible, set any connected computers to these resolutions and refresh rates. See the connected computers’ operating system documentation for instructions.
Connecting USB drives, peripherals, and other devices
You can use USB drives, peripherals, and other devices with a computer
connected to the display using the USB receptacles on the display.
For more information, see Connecting USB drives, peripherals, and other
devices on the next page.
Troubleshooting connected computers
For troubleshooting information for connected computers, see Chapter 5:
Troubleshooting on page 64.
Connecting a SMART OPS PC module
If your organization has purchased a SMART OPS PC module, you or your
organization’s installers can install the OPS PC module in the display’s
accessory slot following the OPS PC module’s installation instructions
(smarttech.com/kb/171544). You can then view the OPS PC module’s input on the
display.
For more information about SMART OPS PC modules, see the SMART OPS PC modules
user guide (smarttech.com/kb/171747).
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Chapter 3 Connecting computers and other devices
Connecting other devices
In addition to computers, you can connect the following devices to the
display:
l USB drives, peripherals, and other devices l External displays l External
audio systems l Room control systems
Connecting USB drives, peripherals, and other devices
The display includes the following USB Type A receptacles. You can connect USB drives, peripherals (such
as keyboards), and other devices to these connectors and use the devices with the iQ experience,
connected computers, and devices installed in the accessory slot (such as the SMART OPS PC module).
SMART Board MX (V3) series
SMART Board MX (V2-C) series
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Chapter 3 Connecting computers and other devices
SMART Board MX (V2) series
SMART Board MX series
The following table shows which USB Type-A receptacles you can use with each input source and the supported USB speed:
Input source
USB 3.0 Type-A receptacle3
USB 2.0 Type-A receptacle4
iQ
(SuperSpeed)
(Hi-Speed)
HDMI 1
(SuperSpeed)
(Hi-Speed)
HDMI 2
(SuperSpeed)
(Hi-Speed)
HDMI 3
(SuperSpeed)
(Hi-Speed)
VGA
(SuperSpeed)
(Hi-Speed)
Accessory slot
(SuperSpeed)
(Hi-Speed)
OPS PC
(SuperSpeed)
(Hi-Speed)
Connecting an external display
You can connect an external display to SMART Board MX (V2, V2-C, and V3)
series displays using the HDMI out connector on the connector panel
(pictured). The external display will show the same image. This is useful when
you’re using the display in an auditorium or other large space where it would
be beneficial to have a second display.
3Located on the side connector panels of SMART Board MX (V2 and V2-C) series displays 4Located on the front connector panels of all displays and on the side connector panel of SMART Board MX series displays
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Chapter 3 Connecting computers and other devices
SMART Board MX (V3) series
SMART Board MX (V2 and V2-C) series
SMART Board MX series
NOTE SMART Board MX series display has an HDMI 1.4 out connector. SMART Board
MX (V2, V2-C, and V3) series displays have an HDMI 2.0 out connector.
IMPORTANT If the connected external display doesn’t support HDCP, the image on
the external display is limited to 480p resolution. For full resolution
output, connect a display that supports HDCP.
Connecting an external audio system
The display includes two speakers, which are designed to provide sound at the
front of a room. You might want to connect an external audio system if you’re
providing sound in a larger space.
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Chapter 3 Connecting computers and other devices
You can connect an external audio system to the display using the stereo 3.5
mm out connector (pictured). This disables the display’s internal speakers.
Alternatively, you can connect an external audio system directly to a room
computer.
SMART Board MX (V3) series SMART Board MX (V2 and V2-C) series
SMART Board MX series
In addition to the stereo 3.5 mm out connector, the display provides a
Sony/Philips Digital Interface (S/PDIF) out connector (pictured). S/PDIF is a
digital audio transmission medium. You need an audio system that has an S/PDIF
input to decode this connection to analog. Most external sound bars include a
S/PDIF connector.
SMART Board MX (V3) series SMART Board MX (V2 and V2-C) series
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Chapter 3 Connecting computers and other devices
SMART Board MX series
NOTE The S/PDIF audio is a fixed-volume output. Adjusting the display’s volume
for its internal speakers does not affect the volume output of the S/PDIF
port.
Connecting room control systems
A room control system enables users to control a room’s lighting, audio system
and, possibly, the display. Some installations may require you to integrate
the display with a room control system. You can use the display’s RS-232
connector to connect a third-party external control system to the display (see
Appendix C: Managing SMART Board MX (V3, V2 and V2-C) series displays using
RS-232 on page 95).
NOTE Displays are not compatible with centralized remote control systems, such
as a universal remote control.
Connector diagrams
SMART Board MX (V3) series
Connector panel The following diagram and table present the connectors on the
display’s connector panel:
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Side
Bottom
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Chapter 3 Connecting computers and other devices
No.
Connector
1
USB Type-C
2
USB 3.0 Type-A
3
USB 3.0 Type-A
4
USB 2.0 Type-A
5
HDMI 2.0 in
6
USB 3.0 Type-B
7
HDMI 2.0 in
8
USB 3.0 Type-B
9
S/PDIF out
10
HDMI 2.0 out
11
RJ45 (×2)
12
Stereo 3.5 mm out
13
RS-232
14
Stereo 3.5 mm in
15
USB 3.0 Type-B
16
VGA in
Connects to
Notes
USB Type-C 2 input
See page 35 and USB cables and connectors.
[N/A]
This connector is a service port.
Supported USB drives,
See page 42 and USB cables and
peripherals, and other devices connectors.
[N/A]
This connector is a service port.
HDMI 1 input (video and audio) See page 35 and HDMI cables and connectors.
HDMI 1 input (touch)
See page 35 and USB cables and connectors.
HDMI 2 input (video and audio)
See page 35 and HDMI cables and connectors.
HDMI 2 input (touch)
See page 35 and USB cables and connectors.
Digital audio output
See page 44 and Digital audio cables and connectors.
External display
See Connecting an external display on page 43 and HDMI cables and connectors.
Network
See page 28 and Ethernet (network) cables and connectors.
External audio system
See page 44 and Analog audio cables and connectors.
Room control system
See page 95 and RS-232 cables and connectors.
VGA input (audio)
See page 35 and Analog audio cables and connectors.
VGA input (touch)
See page 35 and USB cables and connectors.
VGA input (video)
See page 35 and VGA cables and connectors.
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Chapter 3 Connecting computers and other devices
Front connector panel The following diagram and table present the connectors
on the display’s front connector panel:
No.
Connector
Connects to
Notes
1
USB Type-C
USB Type-C 1 input
See page 35 and USB cables and connectors.
2
HDMI 3 input connector HDMI 3 input
(video and audio)
See page 35 and Analog audio cables and connectors.
3
USB 3.0 Type-B
connector
HDMI 3 input (touch)
See page 35 and USB cables and connectors.
4
USB 2.0 Type-A
Supported USB drives,
See page 42 and USB cables and
peripherals, and other devices connectors.
5
USB 2.0 Type-A
connector
Supported USB drives
Connect a USB drive to update the display’s firmware.
SMART Board MX (V2 and V2-C) series
Connector panel
The following diagram and table present the connectors on the display’s connector panel:
Side
Bottom
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Chapter 3 Connecting computers and other devices
No.
Connector
Connects to
Notes
1
HDMI 2.0 out
External display
See Connecting an external display on page 43 and HDMI cables and connectors.
2
USB 2.0 Type-A
[N/A]
This connector is a service port.
3
USB 3.0 Type-A
Supported USB drives, peripherals, See page 42 and USB cables and connectors.
and other devices
4
USB 3.0 Type-B
HDMI 1 input (touch)
See page 35 and USB cables and connectors.
5
HDMI 2.0 in
HDMI 1 input (video and audio)
See page 35 and HDMI cables and connectors.
6
USB 3.0 Type-B
HDMI 2 input (touch)
See page 35 and USB cables and connectors.
7
HDMI 2.0 in
HDMI 2 input (video and audio)
See page 35 and HDMI cables and connectors.
8
RJ45 (×2)
Network
See page 28 and Ethernet (network) cables and connectors.
9
S/PDIF out
Digital audio output
See page 44 and Digital audio cables and connectors.
10
Stereo 3.5 mm out
External audio system
See page 44 and Analog audio cables and connectors.
11
Stereo 3.5 mm in
VGA input (audio)
See page 35 and Analog audio cables and connectors.
12
VGA in
VGA input (video)
See page 35 and VGA cables and connectors.
13
USB 3.0 Type-B
VGA input (touch)
See page 35 and USB cables and connectors.
Front connector panel
The following diagram and table present the connectors on the display’s front connector panel:
SMART Board MX (V2) series
SMART Board MX (V2-C) series
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Chapter 3 Connecting computers and other devices
No.
Connector
Connects to
Notes
1
USB 2.0 Type-A
Supported USB drives,
See page 42 and USB cables and
peripherals, and other devices connectors.
2
USB 2.0 Type-A
connector
Supported USB drives
Connect a USB drive to update the display’s firmware.
3
USB 2.0 Type-B
connector
HDMI 3 input (touch)
See page 35 and USB cables and connectors.
4
HDMI 3 input connector HDMI 3 input
(video and audio)
See page 35 and Analog audio cables and connectors.
5
USB Type-C input
USB Type-C input
source connector
See page 35 and USB cables and connectors.
SMART Board MX series
Connector panel
The following diagram and table present the connectors on the display’s connector panel:
Side
Bottom
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Chapter 3 Connecting computers and other devices
No.
Connector
Connects to
1
HDMI 1.4 out (HDCP-
External monitor
compliant)
Notes
This connector is HDCP-encrypted HDMI.
2
USB 2.0 Type-A
connector
NOTE
HDMI out is an optional feature. Contact your authorized SMART reseller
(smarttech.com/where) for further ordering instructions.
Supported USB drives,
Connect a USB drive to update the
peripherals, and other devices display’s firmware.
NOTE
If troubleshooting an issue with the display, connect a USB mouse to navigate
the display’s onscreen menu.
3
USB 2.0 Type-A
connector
Supported USB drives,
See page 42 and USB cables and
peripherals, and other devices connectors.
4
HDMI 1 2.0 in
HDMI 1 input (video and audio) See page 35 and HDMI cables and connectors.
5
HDMI 2 2.0 in
HDMI 2 input (video and audio)
See page 35 and HDMI cables and connectors.
6
RJ45 (×2)
Network
See page 28 and Ethernet (network) cables and connectors.
7
USB 2.0 Type-B
HDMI 1, HDMI 2, or VGA input See page 35 and USB cables and
(touch)
connectors.
8
RS-232
Room control system
See page 95 and RS-232 cables and connectors.
9
Stereo 3.5 mm out
External audio system
See page 44 and Analog audio cables and connectors.
10
S/PDIF out
Digital audio output
See page 44 and Digital audio cables and connectors.
11
Stereo 3.5 mm in
VGA input (audio)
See page 35 and Analog audio cables and connectors.
12
VGA in
VGA input (video)
See page 35 and VGA cables and connectors.
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Chapter 3 Connecting computers and other devices
Front connector panel The following diagram and table present the connectors
on the display’s front connector panel:
No.
Connector
Connects to
Notes
1
USB 2.0 Type-A
Supported USB drives,
See page 42 and USB cables and
peripherals, and other devices connectors.
2
USB 2.0 Type-A
connector
Supported USB drives
Connect a USB drive to update the display’s firmware.
3
USB 2.0 Type-B
connector
HDMI 3 input (touch)
See page 35 and USB cables and connectors.
4
HDMI 3 input connector HDMI 3 input
(video and audio)
See page 35 and Analog audio cables and connectors.
AM40 and AM50 appliances See iQ appliance connector panel.
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Chapter 4
Maintaining the display
Turning off, turning on, and resetting the display
54
Turning off, turning on, and resetting SMART Board MX (V3, V2 and V2-C) series displays
55
Turning off, turning on, and resetting SMART Board MX series displays
56
Cleaning and maintaining hardware
56
Checking the display installation
56
Cleaning the screen
56
Cleaning the touch sensors
57
Maintaining ventilation
58
Preventing condensation
58
Replacing the pens
58
Removing and transporting the display
58
Configuring the network for SMART Board MX’s firmware update
60
Updating the display’s firmware
60
Updating iQ system software
61
Applying an automatic system software update manually
61
Updating system software manually
62
Orienting your SMART Board MX series display
62
With proper maintenance, the display will provide years of use.
Turning off, turning on, and resetting the display
Turning off, turning on, and resetting SMART Board MX (V3, V2 and V2-C) series displays
55
Turning off, turning on, and resetting SMART Board MX series displays
56
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Chapter 4 Maintaining the display
In most situations, you can put the display into Sleep or Standby when not
using it following the instructions in the SMART Board MX and MX Pro series
interactive displays user guide (smarttech.com/kb/171554). In some situations,
such as when you transport the display or clean its screen, you need to turn
the display off. You can turn it back on after. You can also reset the
display.
Turning off, turning on, and resetting SMART Board MX (V3, V2 and V2-C) series
displays
To turn the display off 1. Press the Power button on the front control panel
or the remote control for five seconds. A slider appears on the screen. 2.
Move the slider to the right. 3. Flick the switch beside the AC power inlet to
the OFF (O) position. NOTE Wait at least 30 seconds before turning the display
back on.
To turn the display back on
NOTE Touch is not available right after waking up the display or turning it
on. Wait a few seconds and then the display will respond to touch.
1. Flick the switch beside the AC power inlet to the ON (I) position. 2.
Press the Power button on the front control panel or the remote control.
To reset the display Press and hold the Power button on the front control
panel or the remote control for 10 seconds. The display resets.
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Turning off, turning on, and resetting SMART Board MX series displays
To turn the display off Press the Power button on the front control panel for
two seconds.
To turn the display back on Press the Power button on the front control panel.
To reset the display 1. Flick the switch to the OFF (O) position. 2. Flick the
switch to the ON (|) position. The display and iQ appliance reset.
Cleaning and maintaining hardware
Checking the display installation
Inspect the display installation frequently to ensure that the display remains
securely installed. l Check the mounting location for signs of damage or
weakness that can occur over time. l Check for loose screws, gaps,
distortions, or other issues that could occur with the mounting hardware.
If you find an issue, contact a trained installer.
Cleaning the screen
Follow these instructions to clean the screen without damaging its anti-glare
coating or other product components.
CAUTION l Do not use permanent or dry-erase markers on the screen. If dry-
erase markers are used on the
screen, remove the ink as soon as possible with a lint-free, non-abrasive
cloth. l Do not rub the screen with dense or rough material. l Do not apply
pressure to the screen.
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l Do not use cleaning solutions or glass cleaners on the screen, because they
can deteriorate or discolor the screen.
To clean the screen 1. Turn off any connected computers. 2. Turn off the
display (see Turning off, turning on, and resetting the display on page 54).
3. Wipe the screen with a lint-free, non-abrasive cloth.
NOTE You can also use a damp cloth with a drop of dish soap.
Cleaning the touch sensors
The display uses infrared (IR) transmitters and sensors around the display’s
perimeter between the screen and the frame. Dust buildup on the protective
plastic can impair touch performance. Inspect these areas for dust and clean
them every week.
CAUTION l Do not use compressed air to clean the sensors or borders. l Do not
use water or cleaning agents to clean the touch sensors. l Do not apply too
much pressure when cleaning the display because you can damage the plastic.
To clean the IR transmitters and sensors 1. With a clean lint-free, non-
abrasive cloth, gently wipe the plastic between the screen and the frame
around the perimeter of the display’s screen. 2. If dirt still remains, use
50% isopropyl alcohol (IPA) to clean the protective plastic between the screen
and the frame.
Maintaining ventilation
The display requires proper ventilation. Dust buildup in the ventilation holes
compromises cooling and can lead to product failure.
l Clean accessible ventilation holes monthly with a dry cloth. l Use a vacuum
cleaner with a narrow hose end fitting to clear the back ventilation holes
regularly. You
might have to remove the display from the wall. For more information on
removing the display, see Removing and transporting the display below.
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Chapter 4 Maintaining the display
CAUTION Avoid setting up or using the display in an area with excessive levels
of dust, humidity, or smoke.
Preventing condensation
If the display has been moved from a cold environment to a warmer one (for
example, from storage to the installation site), let the display sit for a few
hours to allow it to acclimate to the new temperature. Failing to do so can
cause humidity to build up in the space between the front glass and the LCD.
If condensation appears under the screen after you turn on the display, select
an active video source and leave the display on for 48 hours. If the
condensation doesn’t dissipate, contact SMART Support if the display is still
under warranty.
If there is enough moisture between the layers to cause the moisture to drip
and run, remove power immediately and contact SMART Support if the display is
still under warranty.
Replacing the pens
To prevent damage to the display’s anti-glare surface, replace a pen if its
nib becomes worn. You can purchase replacement pens from the Store for SMART
Parts (see smarttech.com/Support/PartsStore).
NOTE For pen part numbers, refer to the service parts diagrams.
Removing and transporting the display
If the display is wall mounted, you might need to remove it from its current
location and transport it to another location on occasion.
To remove the display safely, use two or more trained installers.
WARNING l Do not attempt to move the display by yourself. The display is very
heavy. l Do not move the display by connecting a rope or wire to the handles
on the back. The display can fall
and cause injury and product damage.
IMPORTANT Follow any documentation included with the third-party mounting
hardware.
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To remove the display
1. Turn off connected computers.
2. Turn off the display by pressing and holding the Power button seconds.
on the front control panel for four
3. Flick the switch on the back of the display to the OFF (O) position.
4. Remove all accessible cables, connectors and antennae.
5. Remove any modules from the accessory slot.
6. Lift the display from its mounting location and insert it into its original shipping box.
WARNING
Do not place the display on a sloping or unstable cart, stand or table. The
display could fall, resulting in injury and severe product damage.
CAUTION Do not leave the display face up, face down or upside down for an
extended period. This could cause permanent damage to the screen.
7. Remove the mounting brackets.
To transport the display See Moving the display to the installation site on page 19. For SMART Board MX series displays
Configuring the network for SMART Board MX’s firmware update
IMPORTANT This step is only required for SMART Board MX series displays. This
doesn’t apply to SMART Board MX (V3), (V2-C), (V2) series interactive
displays.
You can connect the display to a network using Wi-Fi or an Ethernet
connection. Before connecting the display, your organization’s network
administrators need to configure the network to allow users to update the
display’s firmware automatically.
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To configure the network
1. Open the port required for automatic firmware updates:
Protocol TCP
Port range 80
2. Add the following URLs to the network allowlist: o http://api.lango-
tech.cn o http://lango-tech.cn/ o http://otaa.lango-tech.cn o http://otag
.lango-tech.cn o http://downloads.smarttech.com
For SMART Board MX series displays
Updating the display’s firmware
The display checks for firmware updates automatically, provided the display’s
date and time are set correctly (see Date & Time on page 83) and the display
is connected to the internet. The display notifies you when a firmware update
is available.
When a display is connected to the Internet and an update for the display’s
firmware is available, the display shows a message that an update is
available.
l Tap Update to update the display’s firmware. l Tap Ignore to skip that
specific firmware update. The display won’t apply that update even if you
check
for updates manually. l Tap Cancel to update the display’s firmware at a later
time.
The display applies the firmware update automatically if no options are
selected after a short time.
When the update is installing, touch, the front control panel and remote
control will not respond.
To make sure the network is configured properly for firmware updates, see
Configuring the network for SMART Board MX’s firmware update on the previous
page.
To update the display’s iQ system software, see Updating iQ system software
below.
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Chapter 4 Maintaining the display
Updating iQ system software
When the display is connected to the Internet, it updates its system software
automatically.
When a system software update is available, the display downloads the update
in the background then waits for four hours of inactivity. When that happens,
the display shows a two-minute countdown before beginning the update. The
countdown can be interrupted at any time. The update begins when the countdown
finishes. The display shows a blank screen for four minutes. When the update
is complete, the display shows the Home screen.
When the update is installing, touch, the front control panel and remote
control will not respond.
To update SMART Board MX series firmware, see Updating the display’s firmware
on the previous page.
NOTE You can configure your organization’s network to allow or prevent
automatic system software updates (see Connecting to a network).
Applying an automatic system software update manually
If the display has downloaded the system software update but hasn’t yet
applied the update, you can start the update process manually from Settings.
To apply an automatic iQ system software update manually
1. From the Home screen, tap Settings . 2. Scroll to Auto Update. 3. Under
Check for Updates Now, tap Apply Update Now.
Updating system software manually
You can download system software updates at smarttech.com/downloads and update
your display using a USB drive.
For SMART Board MX series displays
Orienting your SMART Board MX series display
Use SMART Settings on computers connected to the display to orient it.
If the display is connected to a computer and the pointer appears a distance
from the actual contact when you touch the screen, orient the display.
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NOTE You can use your finger or a pen to orient the display.
To orient the display when connected to a computer
1. Open SMART Settings.
Operating system Procedure
Windows® 10
a. Select Start. b. Scroll to and select SMART Technologies > SMART Settings.
Windows 8
a. Open the Apps screen. b. Scroll to and select SMART Technologies > SMART Settings.
Windows 7
Select Start > All Programs > SMART Technologies > SMART Tools > SMART Settings.
macOS
a. Press on the Mac menu bar. b. Press SMART Settings.
2. Tap Orient. 3. Tap the red targets as they appear. Hold your finger or the
tip of the pen at the center of each target,
and then lift the pen or finger. When you lift the pen or finger, the target
moves to the next orientation point.
IMPORTANT Hold the pen at a right angle to the screen. 4. Continue until
you’ve pressed all the targets. The orientation window closes.
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Chapter 5
Troubleshooting
The display isn’t turning on
64
The screen is blank or there’s a problem with the image on the screen
65
There’s no sound or there’s a problem with the sound
67
Touch isn’t working as expected
68
The pens and erasers aren’t working as expected
69
iQ apps aren’t working as expected
69
SMART software on connected computers isn’t working as expected
70
The SMART OPS PC module isn’t working as expected
70
The Intel Compute Card isn’t working as expected
70
Contacting your reseller for additional support
70
This section explains how to resolve a variety of common issues with the
display. If your specific symptoms aren’t covered below or the solutions to
the symptoms don’t work, refer to the SMART knowledge base for additional
troubleshooting information
community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series
The display isn’t turning on
Symptom The power light isn’t lit.
Troubleshooting steps l Make sure the power cable is securely fastened to the power outlet and the display.
The power light is lit, but the screen is blank.
NOTE
If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on. l Make sure the switch
beside the AC power inlet is in the ON (I) position. l Make sure the power
outlet is working by testing it with a different device. l Make sure the power
cable is working by testing it with a different device.
l Press the Power button on the front of the display or on the remote control.
l Restart the display.
See Turning off, turning on, and resetting the display on page 54. l Determine
if the problem is with the video.
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Chapter 5 Troubleshooting
The screen is blank or there’s a problem with the image on the screen
NOTE
If the issue occurs on the Home screen, the issue may be with the display. See
Contacting your reseller for additional support on page 70.
If the issue doesn’t occur on the Home screen, examine the connected computers
or devices.
Symptom The screen is blank.
A computer is connected to the display, but only a connection message appears
on the screen.
Troubleshooting steps
l Make sure the screen is working: o On SMART Board MX (V3, V2 or V2-C) series
displays, press the Home button
on the front control panel or the remote control to open the Home screen.
o On SMART Board MX series displays, press Input on the front control panel or
the remote control, and then select OPS to switch to the iQ experience and
open the Home screen.
l Make sure the SMART Board MX (V3, V2 or V2-C) series display is not in
Standby
mode by pressing the Power button . l Make sure any connected computers are on
and not in an energy saving mode. l Restart the display and any connected
computers.
See Turning off, turning on, and resetting the display on page 54. l Replace
the video cables connecting any computers to the display to determine if the
issue is with the cables.
l Make sure the computer is connected to the currently selected input. l Make
sure the display supports the connected computer’s refresh rate.
See [XREF]. l If the currently selected input is a computer, make sure the
computer is not in an
energy saving mode.
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Chapter 5 Troubleshooting
Symptom
Troubleshooting steps
The image on the screen is distorted. OR There are lines, snow or, other visual noise on the screen. OR The image if flickering or flashing. OR The image is dim.
l On SMART Board MX (V3, V2 or V2-C) series displays, press the Home button on
the front control panel or the remote control. OR
On SMART Board MX series displays, press Input on the front control panel or
the remote control, and then select OPS. If the Home screen appears correctly,
the issue is with the video input. l On SMART Board MX series displays, make
sure the iQ appliance is securely installed in the accessory slot and its
power light is on. l Switch to a different input and then back to the first
input. l Make sure any connected computers are on and not in an energy savings
mode. l Restart the display and any connected computers. See Turning off,
turning on, and resetting the display on page 54. l Set any connected
computers’ resolution and refresh rate to values that the display supports.
See Setting a connected computer’s resolution and refresh rate on page 40. l
Replace the video cables that connect any computers to the display to
determine if the issue is with the cables.
(For SMART Board MX (V3) and (V2-C) series displays)
There is no image when using the USB Type-C receptacle with a computer
l Make sure that the computer supports Display Port Alternate Mode video via
USB Type-C. Look for the Display Port logo beside the USB Type-C receptacle on
the computer. If it’s not there, the computer may not support Display Port
Alternate Mode video via USB Type-C.
l Make sure the cable used with the USB Type-C receptacle supports Super Speed
(5Gbps) USB. Look for the Super Speed USB logo on the cable. If the cable
doesn’t have the Super Speed USB logo, it may not have the internal wiring
necessary to carry Display Port Alternate Mode video data.
There are bright spots on the screen.
l On SMART Board MX (V3, V2 or V2-C) series displays, press the Home button on the front control panel or the remote control. OR
On SMART Board MX series displays, press Input on the front control panel or
the remote control, and then select OPS.
If the Home screen appears correctly, the issue is with the video input.
l Take a photograph of the screen and send it to SMART support. If SMART
support determines that the issue is with the screen and the display is under
warranty, you may be eligible for a replacement.
Colors don’t appear correctly.
l Be aware that if two or more displays are mounted side-by-side, there could
be minor differences in colors across the displays. This issue is not unique
to SMART products.
l If the screen is completely lacking one color on the screen or the color
problems occur on the Home screen, see Contacting your reseller for additional
support on page 70.
l If you’re using a VGA video input, use a different cable or connect a
different source to see if the issue is with the cable or input source.
l Adjust the display’s color settings, or reset them to the factory defaults.
See [XREF].
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Symptom The image is cut off or shifted to the left or right.
The image doesn’t fill the entire screen.
A persistent image appears on the display.
Troubleshooting steps
l Adjust any connected computers’ video settings, particularly zoom, crop, and
underscan. See the computer’s operating system documentation.
l If you’re using a VGA video input and any connected computers’ desktops are
entirely black, change them to dark gray or a different color.
l If any connected computers’ desktops are extended across multiple screens,
duplicate the desktops across the screens or set the display as the only
screen.
l Adjust any connected computers’ video settings, particularly overscan. See
the computer’s operating system documentation.
l Make sure the connected computer’s video connector is configured to output a
supported video signal. See No video display output from a laptop.
See Image persistence or burn in on LCD displays.
There’s no sound or there’s a problem with the sound
Symptom
Troubleshooting steps
There’s no sound. OR There is sound, but the volume is low. OR The sound is distorted or muffled.
l If you’re using an external audio system, make sure it is turned on. l Make
sure the cables connecting the display to the computer are securely fastened.
NOTES
o The display’s stereo 3.5 mm in connector works with the VGA input only.
o Connecting an audio cable to the display’s stereo 3.5 mm out connector
disables the internal speakers.
o If you’re using the display’s S/PDIF out connector to connect a sound bar or
receiver for external speakers, see Connecting an external audio system on
page 44.
l If you’re using the display’s stereo 3.5 mm out connector, adjust the volume
on the display and the connected computer and make sure neither are muted.
l If you’re using the display’s S/PDIF out connector, adjust the volume on the
external audio system and make sure the audio system isn’t muted.
l Adjust the display’s audio settings. See Audio on page 81.
l If you’re using the integrated speakers, set the volume for the computer and
any running applications to 80%, and then adjust the display’s volume. OR If
you’re using an external audio system, set the volume for the computer, any
running applications and the display to 80%, and then adjust the external
audio system’s volume.
There is a whine or buzzing sound coming from the back of the display.
l Be aware that these sounds are normal. All displays emit some electrical
noise. Such sounds may be more noticeable with some displays than with others.
However, if you hear noise from the front of the display, further
investigation is required.
l Connect all devices to the same power outlet or power bar.
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Chapter 5 Troubleshooting
Touch isn’t working as expected
Symptom
Troubleshooting steps
The display doesn’t respond to touch.
l Touch is not available right after waking up the display or turning it on.
Wait a few seconds and then the display will respond to touch.
l Make sure SMART Product Drivers are installed and running on connected
computers. (SMART Board MX (V3) displays require SMART Product Drivers 12.18
or later, and SMART Board MX (V2-C) and (V2) displays require SMART Product
Drivers 12.14 or later).
l Make sure the USB cable between the display and the computer doesn’t exceed
the supported maximum cable length. See Connecting room computers and guest
laptops on page 35.
l Make sure any connected computers have detected the display’s USB
connection.
l On Windows computers, open Device Manager and make sure there is no red X or
yellow explanation mark (!) over the display’s icon.
l On Mac computers, open System Information and make sure there are no error
messages in the display’s row.
l For Mac computers with macOS Mojave, see How to resolve issues with
installing and using SMART Learning Suite software on macOS Mojave.
The display responds to touch intermittently.
OR
When you touch the screen, the pointer doesn’t appear in the correct place.
l Make sure jewelry or clothing doesn’t touch the board when erasing the ink.
l When erasing, make sure the palm or fist is flat on the screen.
l Touch is not available right after waking up the display or turning it on.
Wait a few seconds and then the display will respond to touch.
l Restart the display.
See Turning off, turning on, and resetting the display on page 54. l Confirm
with the installers that the computer is connected to the display with only a
single cable.
l Make sure SMART Product Drivers and SMART Ink are installed and running on
any connected computers. Orient the display. See Orienting your SMART
interactive product using SMART Product Drivers 12.
l Remove infrared sources, such as incandescent or arc lights, desk lamps, and
infrared audio devices, or move the display to another location in the room.
l Remove any USB extenders to help isolate the USB cable.
l Update the firmware.
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Chapter 5 Troubleshooting
The pens and erasers aren’t working as expected
Symptom
Troubleshooting steps
The display doesn’t respond to touch or writing with a pen.
l Make sure SMART Product Drivers are installed and running on connected
computers. (SMART Board MX (V3) displays require SMART Product Drivers 12.18
or later, and SMART Board MX (V2-C) and (V2) displays require SMART Product
Drivers 12.14 or later).
l Touch is not available right after waking up the display or turning it on.
Wait a few seconds and then the display will respond to touch.
l Make sure any connected computers have detected the display’s USB
connection.
l On Windows computers, open Device Manager and make sure there is no red X or
yellow explanation mark (!) over the display’s icon.
l On Mac computers, open System Information and make sure there are no error
messages in the display’s row.
l Reinstall or update SMART Product Drivers and SMART Ink on any connected
computers.
The display responds to touch but not to writing with a pen.
l Reinstall or update SMART Product Drivers and SMART Ink on any connected computers.
When you write on the screen, the ink appears in the wrong place. OR Writing is intermittent. OR Ink disappears as you write.
l Make sure you are using a SMART Board MX or MX Pro series interactive
display pen.
l Restart the display.
See Turning off, turning on, and resetting the display on page 54.
l Confirm with the installers that the computer is connected to the display
with only a single cable.
l Make sure SMART Product Drivers and SMART Ink are installed and running on
any connected computers.
l Make sure the pen nib is not worn. Replacement pens are available from the
Store for SMART Parts (see smarttech.com/Support/PartsStore).
l Make sure SMART Product Drivers and SMART Ink are installed and running on
any connected computers. Orient the display. See Orienting your SMART
interactive product using SMART Product Drivers 12.
l Remove infrared sources, such as incandescent or arc lights, desk lamps, and
infrared audio devices, or move the display to another location in the room.
l Update the firmware.
You can’t write or draw in Microsoft® Office.
l Make sure Microsoft Office 2013 or later is installed. l Reinstall or update SMART Product Drivers and SMART Ink.
iQ apps aren’t working as expected
Symptom iQ apps aren’t working as expected.
Troubleshooting steps See Troubleshooting the iQ experience.
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Chapter 5 Troubleshooting
SMART software on connected computers isn’t working as expected
Symptom
Troubleshooting steps
SMART Notebook software isn’t working as expected.
See Troubleshooting SMART Notebook.
Lumio by SMART isn’t working as expected.
See Troubleshooting common issues in Lumio by SMART.
SMART Ink isn’t working as expected.
See Troubleshooting SMART Ink.
SMART Product Drivers isn’t working as expected.
See Troubleshooting SMART Product Drivers.
The SMART OPS PC module isn’t working as expected
Symptom
The SMART OPS PC module isn’t working as expected.
Troubleshooting steps See the SMART OPS PC modules user guide (smarttech.com/kb/171747).
The Intel Compute Card isn’t working as expected
Symptom
Troubleshooting steps
The Intel Compute Card isn’t working as expected.
See Troubleshooting the iQ appliance (AM50) and Intel Compute Card.
Contacting your reseller for additional support
If an issue you’re experiencing with the display persists or isn’t covered in
this chapter or the knowledge base, contact your authorized SMART reseller
(smarttech.com/where) for support.
Your reseller might ask you for the display’s serial number.
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Chapter 5 Troubleshooting
For SMART Board MX (V3, V2 and V2-C) series displays, the serial number is on
a label located on the left side of the display (pictured).
TIP Scan the QR code on the label to view the SMART Board MX or MX Pro series
interactive display support pages on the SMART website. For SMART Board MX
series displays, the serial number is on labels located on the bottom frame
and the back of the display. NOTE To find the serial number for the iQ
appliance and Intel Compute Card, see Getting support and finding serial
numbers for your iQ appliance and Intel Compute Card. You can also find the
serial number in the settings (see Appendix A: Adjusting iQ settings on page
72).
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Appendix A
Adjusting iQ settings
Network settings
72
Personalization
73
Application settings
74
System settings
77
You can access settings using the
icon on the Home screen.
NOTES
l Settings can apply to a user or to the entire system. User-level settings
change depending on the user who is signed in. System-level settings apply to
all users. See the settings for more information.
l Some settings aren’t available while you’re signed in to your SMART Account.
Sign out of your SMART Account on the display to see all settings.
Network settings
Option
Values
Wi-Fi Wi-Fi
[Wi-Fi network name]
On Off
[N/A]
Wi-Fi MAC address
[N/A]
Wi-Fi IP address
[N/A]
Function
Notes
User or system setting
Enables or disables Wi-Fi on the display.
Turn on Wi-Fi to discover networks.
Shows information about the connected wireless network.
[N/A]
Shows MAC address for the network [N/A] the display is connected to.
Shows IP address for the network the [N/A] display is connected to.
System
System System System
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Option
Values
SMART iQ Ethernet Advanced options
[N/A]
Static IP (Use DHCP) Proxy (Use proxy) Proxy (Auto-configure) MAC Address
On Off On Off On Off
[N/A]
IP Address
[N/A]
Bluetooth
Bluetooth
On
Off
View available bluetooth devices
[N/A]
SMART Cloud Service Region
[N/A]
Function
Notes
User or system setting
Options available when an Ethernet cable is connected
Enables or disables DHCP to assign the display an IP address.
[N/A] [N/A]
Enables or disables a proxy server for [N/A] connecting to the network.
Enables or disables automatic configuration of the proxy server for connecting to the network.
[N/A]
Shows information about the network [N/A] the display is connected to.
Shows information about the network [N/A] the display is connected to.
System User User User
System System
Enable or disable the display’s Bluetooth.
Shows available Bluetooth devices.
Turn on Bluetooth to view available Bluetooth devices.
System
Turn on Bluetooth to view available Bluetooth devices.
System
Shows the service region.
[N/A]
System
Personalization
NOTE If iQ is disabled, Personalization settings are not available.
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Appendix A Adjusting iQ settings
Option Wallpaper
Values [Wallpapers]
Function
Select the wallpaper that appears in the background.
Notes
User or system setting
l 1920 × 1080 images work best
l The display supports .png and .jpg file formats
l See Changing the display’s wallpaper.
User
Application settings
NOTE If iQ is disabled, Application settings are not available.
Option Launcher Browser
Input
Values
On Off On Off
Screen Share
Files Library Whiteboard Storage
Default Whiteboard Location
On Off
[N/A] My Files > Lumio My Files > Board Files
Files Storage
[N/A]
Allow Google Drive On
integration in Files
Off
Library
Function
Notes
User or system setting
Enables or disables Browser [N/A] in the Apps Library.
Enables or disables Input in the Apps Library.
Enables or disables Screen Share in the Apps Library.
This option is not available for SMART Board MX series displays.
[N/A]
User [N/A] User
[N/A] [N/A]
User
Sets where new whiteboard files are saved when you’re signed in to your SMART Account.
See Syncing SMART Notebook and Lumio files to the iQ experience.
User
[N/A]
These options are not available for SMART Board 6000S (V3) or MX-V3 models
User
Enables or disables access to Google Drive when you’re signed in to your SMART Account.
See Opening your Google Drive or OneDrive on the display.
User
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Option
Values
Allow OneDrive
On
integration in Files
Off
Library
SMART Whiteboard
Whiteboard Storage
Allow saving
On
Off
Whiteboard deletion policy
Delete after 1 week Delete after 1 Month Delete manually
SMART kapp Mobile App
Saving Whiteboards On Off
Sharing Whiteboards On Off
Annotation
Enable annotation
On
layers
Off
Other
Enable Finger Inking On Off
l Enabled Shared
On
Whiteboard
Off
Screen Share
Require Permission On Off
Function
Notes
Enables or disables access to OneDrive when you’re signed in to your SMART Account.
See Opening your Google Drive or OneDrive on the display.
User or system setting
User
Enables or disables saving SMART Whiteboard sessions.
Sets how SMART Whiteboards are saved.
[N/A] [N/A]
System System
Enables or disables the Capture function in the SMART kapp app.
Enables or disables the Invite function on the SMART kapp app.
If this option is off, the QR code is not visible. The SMART kapp app cannot connect to the display and your mobile device cannot save snapshots of the display in the app.
User
If this option is off, you cannot invite people to your session.
User
Enables or disables annotations on the Home screen, video input, and most apps.
[N/A]
User
When enabled, you can write with your finger. Default is off.
When enabled, you can share the whiteboard with student devices.
[N/A] [N/A]
User User
Enables or disables automatic connection from a device sharing its screen.
[N/A]
System
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Option AirPlay Google Cast Miracast
Values
On Off On Off On Off
Performance Logging On Off
Auto-disconnect from On
Wifi for Miracast
Off
Reset Screen Share [N/A]
Use Web Player
On
Off
Notifications
Do not disturb
On
Off
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Function
Enables or disables the AirPlay protocol.
Notes
AirPlay is enabled by default.
User or system setting
System
Enables or disables the Google Cast protocol.
Google Cast is enabled System by default.
Enables or disables the Miracast protocol.
Miracast is enabled by System default.
IMPORTANT
Devices that use AirPlay and Google Cast can’t connect to the display while a
Miracast device is connected.
SMART Support may ask users to enable Performance Logging to help diagnose issues.
Performance Logging is disabled by default.
System
When enabled, the display disconnects from the network when a device shares its screen using Miracast.
SMART recommends enabling this setting for areas with high network saturation or busy networks.
System
Closes and restarts the Screen Share app and its discovery services.
When enabled, the display uses a different method to stream videos.
IMPORTANT
Only one device can connect to the display when Miracast is enabled.
This setting used to be named “Miracast Connection Handling”
You can restart Screen Share as a troubleshooting step if a mobile device or computer can’t find or connect to the display.
System
If this method doesn’t work, disable it to return to the original method.
System
When enabled, the display doesn’t show notifications for any app.
[N/A]
System
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Appendix A Adjusting iQ settings
Option [Apps] Installed Apps Allow App Store
Values
On Off
On Off
Function
Notes
When enabled, the display [N/A] shows notifications for apps.
When enabled, the App Store is available and the display can download and install new apps.
[N/A]
User or system setting User
User
System settings
Option
Values
System
Access to USB mass
On
storage devices
Off
Advanced Options
SMART Board with iQ On Off
Default input
Inputs available on the display.
Function
Notes
User or system setting
Enables or disables access to a USB drive.
This option is not available for SMART Board MX series displays.
System
Enables or disables the iQ experience.
This option is not available for SMART Board MX series displays.
System
Select the default input the display will use when starting.
The iQ embedded experience is the default input.
This option is not available for SMART Board MX series displays.
System
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Option
Values
Power Turn screen off after
Energy Saver Go to energy saving mode after
Standby (Shutdown)
Disabled 1 min 5 mins 30 mins 1 hour 1.5 hours 2 hours 5 hours 10 hours
Disabled 1 min 5 mins 30 mins 1 hour 1.5 hours 2 hours 5 hours 10 hours
[N/A]
Function
Notes
User or system setting
Sets the number of minutes of inactivity before the display goes in to an energy saving mode.
The default is 60 minutes.
This option is not available for SMART Board MX series displays.
System
Sets the number of minutes of inactivity before the display enters an energy saving mode.
The default is 60 minutes.
This option is not available for SMART Board MX series displays.
System
If selected, the display will turn off all running components to achieve maximum energy savings but wakes up slower.
This option is more energy efficient.
This option is the default for displays in the EU.
For information about the display’s energy saving modes, see About energy
saving modes on page 32.
This option is not available for SMART Board MX series displays.
System
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Appendix A Adjusting iQ settings
Option
Values
Networked Standby (Sleep)
[N/A]
External Inputs
Apply power settings On even when displaying Off an external video source
Display Screen Adjustment
Brightness
0100
Auto Brightness
On
Off
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Function
If selected, the display wakes up faster and can be turned on up by a Wake on
LAN command from the network.
Notes
User or system setting
This option is less energy efficient.
This option is the default for displays not in the EU.
For information about the display’s energy saving modes, see About energy
saving modes on page 32.
This option is not available for SMART Board MX series displays.
System
If enabled, the display will enter an energy saving mode even when an external video input is connected.
This option is not available for SMART Board MX series displays.
System
Sets the overall brightness of the image.
If Auto Brightness is enabled and the brightness slider is moved quickly left
or right, the image on the screen flickers. This will be fixed in a future
system software release.
This option is not available for SMART Board MX series displays.
System
Enables or disables the automatic brightness adjustment depending on the ambient light level.
This option is not available for SMART Board MX series displays.
System
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Appendix A Adjusting iQ settings
Option
Values
Advanced Display Options
Color Temperature
Very Cool Cool Neutral Warm Very Warm
Lightness
0488
Contrast
0488
Saturation
0511
Red
0448
Green
0448
Blue
0448
HDMI Output
Function
Notes
User or system setting
Sets how colors appear on the display.
This option is not available for SMART Board MX series displays.
System
Sets the overall lightness of the image.
This option is not available for SMART Board MX series displays.
System
Sets the overall contrast of the image.
This option is not available for SMART Board MX series displays.
System
Sets the overall saturation of the image.
This option is not available for SMART Board MX series displays.
System
Sets the overall red of the image..
This option is not available for SMART Board MX series displays.
System
Sets the overall green of the image.
This option is not available for SMART Board MX series displays.
System
Sets the overall blue of the image.
This option is not available for SMART Board MX series displays.
System
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Option Default resolution
Values
Auto 4K60 1080p60 720p60 640x480p60
Function Sets the HDMI out resolution.
Notes
User or system setting
This option is not available for SMART Board MX series displays.
When changing the output resolution on 6000S (V3) and MX (V3) models, the HDMI
output may not be visible for several seconds.
System
HDMI Input
Advanced HDMI Settings
HDMI 1.0 HDMI 2.0 HDMI 3.0 OPS VGA
Sets the HDMI version, HDP pulse width, and MHL setup delay for each HDMI input.
You can also enable or disable strictly conformant HDMI Input DDC SDA timing
and forbid or allow HDCP 2.2 with older receivers.
This option is not available for SMART Board MX series displays.
System
Go to the Input Lobby On when there is no signal Off
When enabled, show the input previews when there is no signal.
This option is not available for SMART Board MX series displays.
System
Audio
Audio In These options are available for SMART Board 6000S (V3) models only.
l Volume
Range slider
l Built-in microphone
On
Off
Sets the volume from the microphone.
Enables or disables the display’s built-in microphone. The default is on.
[N/A] [N/A]
System System
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Option l Noise suppression
Values
On Off
Audio Out Volume
Range slider
Built-in Speakers
On
Off
Audio Properties Balance
Range slider
Bass
Range slider
Function
Enables or disables the noise suppression filter for the display’s built-in
microphone. The default is on.
Notes
User or system setting
Enable the noise suppression filter to reduce background noise when using the display’s built-in microphone.
System
Sets the volume from the speakers
Enables or disables the display’s internal speakers.
This option is not available for SMART Board MX series displays.
System
When analog speakers are connected to the display, the display’s internal
speakers are disabled automatically.
This option is not available for SMART Board MX series displays.
System
Sets the audio output from the speakers.
Drag the slider all the way to the left to have all audio from the left
speaker. Drag the slider all the way to the right to have all the audio from
the right speaker.
This option is not available for SMART Board MX series displays.
System
Sets the bass level.
This option is not available for SMART Board MX series displays.
System
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Option Treble
Values Range slider
Date & Time
Automatic Date & Time On Off
Date
[N/A]
Time
[N/A]
24 Hour Time
Time Zone Language
System Language
On Off [N/A] [Languages]
Ink-To-Text Language [Languages]
Country
[Countries]
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Function Sets the treble level.
Notes
User or system setting
This option is not available for SMART Board MX series displays.
System
Sets the display’s date and time automatically.
Sets the display’s date.
Sets the display’s time.
Shows the display’s time using the 24-hour clock. Sets the display’s time
zone.
Configure the network to allow Network Time Protocol (NTP) requests to internet time servers. See Connecting to a network.
System
Disable Automatic date & time to set the date manually.
System
Disable Automatic date & time to set the time manually.
System
[N/A]
User
[N/A]
System
Sets the language for the settings menu.
Sets the language for converting writing to text. Sets the display’s country.
To select a different language for the on-screen display menu for SMART Board
MX series displays, see
Appendix B: Adjusting display settings on page 89.
User
You can install and uninstall languages. See Configuring inkto-text languages for the Text pen.
User
[N/A]
System
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Appendix A Adjusting iQ settings
Option
Diagnostics Factory Reset
Values [N/A]
Save Log File to a USB [N/A] key
Submit Log file to SMART
[N/A]
Improve the
On
Experience
Off
Support ID
[Support ID]
Logging Service
[Languages]
Enable Logging Service On Off
Log Levels Log Level RAW
[N/A] On Off
Function
Notes
User or system setting
Resets all options to their default values.
Only administrators should reset the display.
Copy diagnostic logs to a USB [N/A] drive.
[N/A] [N/A]
Send diagnostic logs to SMART.
[N/A] [N/A]
Sends usage statistics and error reports to SMART.
[N/A]
User
Shows the support ID associated with the display.
Sets the language for the settings menu.
Enables or disables saving logs to a USB drive
[N/A]
Enable this option only on the advice of SMART Support, and only in combination with the board’s Support ID.
[N/A]
To select a different language for the on-screen display menu for SMART Board
MX series displays, see
Appendix B: Adjusting display settings on page 89.
User
This option allows the temporary iQ system log files to survive a system restart, at the sots of some device storage space.
System
[N/A] [N/A]
Advanced logging options to be set under the direction of SMART Support
[N/A]
System
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Appendix A Adjusting iQ settings
Option
Values
Function
Log Level SPM Log Level RATP Log Level SEP Log Level EXT Security Lock Down Settings
On Off
On Off
On Off
On Off
[N/A]
Advanced logging options to be set under the direction of SMART Support
Advanced logging options to be set under the direction of SMART Support
Advanced logging options to be set under the direction of SMART Support
Advanced logging options to be set under the direction of SMART Support
Lock down the display’s settings using a security certificate on a USB drive.
Make passwords
On
visible
Off
Reveals characters when typing a password in an app or website
Install certificates
[N/A]
Install security certificates to connect to a network.
View certificates
[N/A]
View installed security certificates.
l View root CA certificates
[N/A]
Automatic inactivity log out
Disabled 1 hour 8 hours 12 hours
Automatically logs a user off after a time of inactivity.
Enable automatic login On Off
Automatically logs in a user if enabled
Clean up
Clean Up Policy
Disabled Manually reset with the Clean Up button in the launcher 1 hour 2 hours 3 hours 1 day
Sets how often the display cleans up.
Notes [N/A] [N/A] [N/A] [N/A]
User or system setting System
System
System
System
See Locking down the Settings app for more information.
System
[N/A]
System
[N/A] [N/A] [N/A] [N/A]
System System System System
Default is off.
System
[N/A]
System
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Appendix A Adjusting iQ settings
Option
Values
Clean Up the browser [N/A]
Clean Up app data and [N/A] preferences
Software Update Updates Channel
Stable Channel Beta Channel
Check for Updates Now
[N/A]
Remote Management
Launch Remote Management Settings
[N/A]
Remote Management Enabled Radix Viso version
About Board Name
On Off [N/A] [N/A]
Function
Notes
Closes the browser tabs and clears the history, cache, and cookies.
[N/A]
Closes open applications and clears apps data and preferences.
[N/A]
User or system setting System
System
Sets which iQ system software updates the display receives.
When switching from the Beta channel to the Stable channel, a factory reset
occurs. See page 84 for more information about factory reset.
For more information about the Beta Channel, see Switching to the Beta
channel.
System
Checks for updates to the system software.
NOTE
If an update is available, the text changes to Apply update now.
[N/A]
The display must be connected to the internet to check for system software updates or a USB drive with the system software update file is connected to the display.
Configure the display’s connection settings with the Radix Viso server.
Enables or disables Remote Management on the display.
This option is only enabled when Remote Management is enabled.
[N/A]
Shows the Radix Viso version. [N/A]
System
System System
Select a name for your display.
[N/A]
System
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Option Help Send Feedback Board Details Build Number Serial Number
Values [N/A] [N/A] [N/A] [N/A] [N/A]
Part Number Model Number
[N/A] [N/A]
Configuration
Firmware Details Touch controller firmware version Scaler version
EDU-iQ (Education iQ experience) ENT-iQ (Enterprise iQ experience) ENT-NoiQ
(Enterprise, display-only configuration without iQ)
[N/A] [N/A] [N/A]
Legal Information
[N/A]
End User License Agreement
[N/A]
Open Source Licenses [N/A]
SMART Intellectual Property
[N/A]
Function
Notes
Shows the SMART support site for iQ.
[N/A]
Send feature request to SMART.
[N/A] [N/A] [N/A]
Shows the iQ system software’s version number.
[N/A]
Shows the display’s serial number (SMART Board (V2 and V2-C) series displays).
Shows the iQ appliance serial number (SMART Board MX series displays).
[N/A]
Shows the display’s part number.
[N/A]
Shows the display’s base model number.
Displays purchased as 62xxS or 64xxS SKUs will have a 60xxS base model number.
Shows the display’s iQ system [N/A] configuration.
[N/A] [N/A]
Shows the display’s touch controller firmware version.
[N/A]
Shows the display’s scaler version.
This option is not available for the SMART Board 6000S (V3), 6000S (C), and
6000S models.
[N/A] [N/A] [N/A]
Shows the SMART end user license agreement.
[N/A]
Shows the open source licenses.
[N/A]
Shows the SMART intellectual [N/A] property information.
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User or system setting [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] 87
Appendix B
For SMART Board MX series displays
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88
Appendix B Adjusting display settings
Adjusting display settings
Exiting the display’s settings
89
Network
89
Screen lock
90
Advanced
91
Update
92
Recovery
93
About
93
You can access SMART Board MX series displays’ settings using the Menu panel.
button on the front control
Exiting the display’s settings
Tap Exit OR press the Menu
button on the front control panel
Network
Option Ethernet Ethernet
Get IP address automatically
Static IP address
Values
Enable Disable Enable Disable
Enable Disable
Wi-Fi
Enable Disable
Function
Notes
Enables or disables connecting to a network with the wired RJ45 jacks
Enabling Ethernet disables Wi-Fi.
The display automatically acquires an IP address from a DHCP server on your network
Enabling Wi-Fi hotspot allows you to connect your mobile device to the display using Wi-Fi for screen sharing.
Enter a static IP address
Use the on-screen keyboard or connect a USB keyboard to the Display USB Type-A connector on the front connector panel to enter information.
Enables or disables connecting to a network wirelessly
Turn on Wi-Fi to discover networks. Enabling Wi-Fi disables Ethernet.
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Appendix B Adjusting display settings
Option Wi-Fi hotspot Wi-Fi hotspot
Set up Wi-Fi hotspot
Values
Enable Disable [N/A]
Network status
[N/A]
Function
Notes
Enables or disables the Wi-Fi hotspot The lock screen appears after the display wakes up from sleep.
Sets the network name, security, password and access point frequency
Use the on-screen keyboard or connect a USB keyboard to the Display USB Type-A connector on the front connector panel to enter information.
Shows information about the display’s [N/A] current network connection
Screen lock
Option Lock screen mode Lock screen mode
Image
Values
Enable Disable [N/A]
Disable Lock screen password Settings security
[N/A] Enable Disable Enable Disable
Function
Notes
Turns lock screen on or off
[N/A]
Select a custom image for the lock screen
Turns off the custom image for the lock screen Set a PIN to unlock the lock
screen
Supports .png, .jpg, .bmp files Save the wallpaper file to a USB drive and
insert it into the USB port. See Connector diagrams on page 46.
[N/A] [N/A]
Set a PIN to access certain settings
When Settings security is enabled, only Advanced and About settings are available. To access the other settings, tap the setting and enter the PIN.
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Appendix B Adjusting display settings
Advanced
Option Display Walllpaper
Values [N/A]
Launcher Home screen
[Apps] [Apps]
HDMI out Sleep
Brightness and volume Auto
480p 1080p 4K 15 minutes 30 minutes 45 minutes 60 minutes Always on
[N/A]
Manual
Volume OTA
OTA server
[N/A] [N/A] [OTA servers]
Automatically check for updates
Enable Disable
Function
Notes
Sets the background image on the display
Select which apps appear in the launcher. Select three apps to appear on the
home screen
Select the output resolution
Only .png, .jpg, .bmp files are supported Save the wallpaper file to a USB
drive and insert it into the USB port. See Connector diagrams on page 46.
[N/A] Tap the app you want to remove from the home screen. Then select the app
you want to appear on the home screen instead.
Ensure the device that is receiving the display’s HDMI out signal matches the
selected output resolution.
When a time interval is selected, the display’s screen will turn off even if the connected computer or device is still on.
If the iQ experience is selected, the display’s screen will not turn off when a time interval is selected.
Automatically sets the display’s brightness based on the room’s brightness.
Sets the display’s brightness level
Sets the display’s volume level
The ambient light sensor can detect the room brightness and adjust the
display’s screen brightness
Disable Auto to set the brightness manually
[N/A]
Sets which server the display connects to for updates
Default is Auto.
NOTE
The display must be connected to the Internet to check for system software
updates.
Enables or disables checking and downloading updates for the display’s firmware
Enabled by default.
If this is disabled, manually check for updates in Update on the next page.
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Appendix B Adjusting display settings
Option Power saving mode
Values
Enable Disable
Default input Use default touch settings
OPS HDMI1 HDMI2 HDMI3 VGA
Enabled Disabled
Power on RS232
Enabled Disabled
HDMI [connector number]EDID version
Default EDID 1.4 EDID 2.0
Function Enables or disables power saving mode
Select a default input when the display is turned on.
Notes
Enabled by default. When enabled, power saving mode activates after 90 minutes
of inactivity. Enabling Power saving mode makes RS-232 control of the display
unavailable until the display is turned on using the power button on the front
control panel .
OPS is enabled by default.
Sets the number of touch points.
Default is Enabled.
Select Enabled to use 10 touch points.
Select Disabled to use 20 touch points.
When enabled, RS-232 can be used to turn on the display from low power state (soft off).
Default is Disabled.
Sets the HDMI-EDID version of the display’s active HDMI connector to Default,
EDID 1.4 or EDID 2.0.
NOTE
Default is selected by default.
When Default is selected, the display automatically detects a connected device’s HDMI-EDID version and switches the display’s HDMI connector between EDID 1.4 and 2.0. This feature might not work consistently for older or noncompliant EDID 1.4 devices.
Update
Option Firmware version
Update
Values [N/A] [N/A]
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Function Shows technical information about the display’s scalar firmware.
Checks for updates to the system software
Notes
To see the firmware version use the About option (see About on the next page.
If an update is available, the text changes to Apply update now.
NOTE
The display must be connected to the Internet to check for system software
updates. Check the display’s network settings.
To check the network settings, see Network on page 89.
92
Appendix B Adjusting display settings
Recovery
Option Restore user settings
Restore factory settings
Values [N/A] [N/A]
Function
Notes
Resets any options the user may have [N/A] changed
Resets all options to their default values
Only administrators should reset the display.
About
Option Name RAM Local storage
Resolution Android
MX system version Touch kit HDMI-out MAC address Serial number License User
agreement
Values [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A] [N/A]
Function
Notes
Select a name for your display
This name is different from the display name set in the iQ system software.
Shows how much RAM is installed in [N/A] the display
Shows how much storage memory is [N/A] available and how much is currently in use
Shows the display’s current screen resolution
[N/A]
Shows the current version of the Android operating system on the display
[N/A]
Shows the current version of the display’s scalar firmware
[N/A]
Shows the current version of the touch system firmware
[N/A]
Shows the current version of the HDMI-out system firmware
[N/A]
Shows the network’s MAC address [N/A]
Shows the display’s serial number
[N/A]
Shows third-party component licenses
Shows the SMART EULA
[N/A] [N/A]
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Appendix C
For SMART Board MX (V3), MX (V3) Pro, MX (V2-C), MX (V2-C) Pro, MX (V2), MX
(V2) Pro, and MX Pro series displays.
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Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using
RS-232
Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232
Configuring the serial interface settings
96
Commands and responses
97
Power state commands
99
Input commands
101
Brightness commands
101
Freeze commands
101
Screen shade commands
102
Volume commands
102
Mute commands
102
Firmware version commands
102
Model number commands
103
Serial number commands
103
Part number commands
103
Asynchronous messages
103
Resolving issues with managing the display using RS-232
105
You can connect an RS-232 cable from a computer or a control system’s serial output to the display’s RS-232 in connector to remotely select video inputs, turn the display on or off, and get information about the display’s current settings, such as volume and power state.
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Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using
RS-232
IMPORTANT Use only a standard RS-232 cable. Do not use a null modem cable.
Null modem cables typically have ends of the same type.
TIP SMART also offers SMART Remote Management cloud-based device-management
software, which you can use to manage SMART Board interactive displays with iQ
and devices running Windows, ChromeTM OS, AndroidTM, and iOS operating
systems. For more information, see SMART Remote Management.
Configuring the serial interface settings
Configure the computer or control system’s serial interface before sending
commands to the display.
1. Turn on the display.
2. If you’re using a terminal application on a computer, activate local echo
to see what you’re typing and sending to the display.
3. Configure the serial interface settings with the following values:
Baud rate Data length Parity bit Stop bit
19200 8 None 1
4. Send a carriage return character (
NOTE
o If you’re using a terminal application on a computer, pressing ENTER should
send a carriage return character (
o If no message appears or an error message appears, the serial interface
isn’t configured correctly. Repeat steps 3 and 4.
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Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using
RS-232
When using a control system program instead of terminal program, all lines
output from the display are preceded by a carriage return character (
set volume=0
volume=0 >
Commands and responses
To access display information or to adjust display settings using the room control system, send a command after the command prompt (>), send a carriage return character or press ENTER, and then wait for the response from the display. Responses are preceded by a carriage return character () and line feed character ( ) and then followed by a carriage return character ( ) and line feed character ( ). If no command prompt is present, send a carriage return character to thedisplay. If the display is ready to receive commands, it will show a command prompt (>) when the carriage return is received. See the example below.
CORRECT >get volume volume=55 >
In the example below, the user used =-50 instead of -50.
INCORRECT >set volume=-50 invalid cmd: setvolume=-50 >
NOTES l Use ASCII formatted commands. l Commands aren’t case-sensitive and extra spacing is ignored.
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Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using
RS-232
l In many terminal applications on a computer, you can use the BACKSPACE key
when typing commands.
l Review each entry carefully before sending a command to the display. l Don’t
send another command until you receive the response and the next command
prompt (>). If no
command prompt is present, send a carriage return character (
To retrieve a setting’s current value Use a get command. This example shows
how to get the volume:
get volume volume=55 >
To assign a value to a setting Use a set command. This example sets the volume to 65:
set volume=65 volume=65 >
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Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using
RS-232
To increase or decrease the value of a setting Use the set command to increase
or decrease the value by a designated number. This example increases the
volume by 5:
set volume+5 volume=70 >
This example decreases the volume by 15:
set volume-15 volume=55 >
Power state commands
Get command get powerstate
Set command
set powerstate[Value] Where [Value] is one of the following:
l =on l =ready l =standby l =powersave
NOTE
If the display is in UPDATEON or UPDATEREADY state, it might not change power
states after receiving the command.
Response
powerstate=[Value] Where [Value] is one of the following:
l on l ready l standby l powersave l updateon l updateready
The display has six power states:
Power state ON
Description The display is in normal operating mode.
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Appendix C Managing SMART Board MX (V3, V2 and V2-C) series displays using RS-232
Power state READY STANDBY
POWERSAVE
UPDATEON UPDATEREADY
Description
The screen is off, but the display is ready to turn on when one of the
following occurs:
l A user presses the Power button on the convenience panel or the remote
control.
l You send the set powerstate=on command. l The display receives a video
signal.
The screen is off, and the display is in a low power state. The display enters
READY or ON state when one of the following occurs:
l A user presses the Power button on the front control panel or the remote
control.
l You send the set powerstate=standby command.
This power state is the default energy saving mode for displays set to a non-
EU location.
NOTE The EU uses “networked standby” to describe this power state.
The screen is off, and the display is a very low power state. The display
enters READY or ON state when one of the following occurs:
l A user presses the Power button on the front control panel or the remote
control.
l You send the set powerstate=ready or set powerstate=on command.
This power state is the default energy saving mode for displays set to an EU
location.
NOTE The EU uses “standby” to describe this power state.
The display is updating firmware. Do not turn off the display.
The display is updating firmware while the screen is off. Do not turn off the
display.
With the exception of ge
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