FORTINET FortiFone FON-480B Telephone User Guide

FortiFone FON-480B Telephone
User Guide

FortiFone FON-480B Telephone

September 26, 2022 Revision 1
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Box Includes

This guide describes how to set up your phone and provides a brief overview of its features. Start by configuring an extension in the phone system. Refer to the FortiVoice Administration Guide for information about configuring an extension.
For further details about your phone, please see the FON-x80 Series User Guide. The following items are included in the box:

Installation

Attaching the stand

1. Line the four posts on the top of the base up with the four holes on the back of the phone, depending on the level of tilt you prefer.
2. Slide sideways into place until secure.

Connecting the phone

1. Connect the handset cord to the handset  jack on the phone.
2. Optionally, connect an amplified headset to the jack.
3. Connect the WAN port to the network with the provided Ethernet cable.
4. Optionally, connect your desktop PC to the PC port with an Ethernet cable
5.  If the network supports PoE, a power adapter is not required. The phone requires a DC 48V 0.3A PoE connection. If PoE is not supported on the network, connect a DC 5V 2A power adapter to the power jack.

Setting up the phone
For use as an internal extension
The phone supports plug and play installation and will automatically download its configuration from the FortiVoice system. The phone will display the extension number and name when it has registered.
For use as an external extension
The phone can be used outside of the FortiVoice location as an external extension. The phone must manually be configured to contact the Provisioning Server (the FortiVoice unit) in order to obtain registration information:

1. On the phone, press the Menu button.
2. Select Settings > Provisioning.
3. Enter the password as 23646.
4. Select Static Provisioning Server.
5. Set the Server as the public IP address of the FortiVoice unit.
6. Press OK.

For use as a cloud extension
The phone can be used with the FortiVoice Cloud service as an extention. The phone must be manually configured in order to register with the service.

1. On the phone, press the Menu button.
2. Select Cloud.
3. Enter the Cloud ID and press OK.
4. Enter the User ID and press OK.
5. Enter the PIN and select Submit.

Using the Phone

line.
| Volume control — adjusts the volume of the handset/headset/speaker.
| Mute — toggles the microphone on and off.
| Home/Menu — accesses the menu of the phone where settings, features and phone information is available. When in Menu, press to return to idle screen.
| Voicemail — accesses voicemail and voicemail greetings.
| Redial — places a call to the last number dialed.
| Headset — toggles the headset on and off.
| Speakerphone — toggles the speaker on and off.
| Programmable keys — can be configured for a variety of functions such as appearances for extensions/park/lines. Consult the FortiVoice Administration Guide for more information on programmable keys.

Troubleshooting

1. If you are using Power over Ethernet (PoE):
•Ensure your Ethernet cable is plugged into the WAN port on the back of your phone.
•Ensure the PoE switch is properly configured. If it still doesn’t work, replace the Ethernet cable.
2. If you are using the power adapter:
•Ensure it is plugged in. If it still doesn’t work, replace the power adapter.
Phone not receiving a DHCP IP Address| The DHCP server is not responding.
1.Ensure your DHCP server is online. This is typically your router.
2.Reboot the router or DHCP server.
3.If you are still experiencing issues, the phone may require advanced network configuration. Please contact your administrator or refer to the FON-x80 Series User Guide.
No name and extension number is displayed| Your phone is not registered.
1.On the Extensions page of the FortiVoice interface, ensure the MAC address is correctly entered and the Phone Type is FON-480. Save your configuration and reboot the phone.
2.If you phone is configured as an extemal extension, ensure the Server Address is correct. To verify, see “For use as an external extension”.
3.If your phone is configured as an external extension, check the network connection and firewall settings at the FortiVoice location.
No audio during a call| 1.Check the handset/headset connections.
2.Make sure the phone is properly registered with the FortiVoice unit.
3.If your phone is configured as an external extension, check the network connection and firewall settings at the FortiVoice location.

Cautions and Warnings
Environmental specifications
Refer to specific Product Model Data Sheet for Environmental Specifications (Operating Temperature, Storage Temperature, Humidity, and Altitude)

Safety

Caution: This equipment is to be used in a Network Environment 0 per IECTR 62101. This product is connected only to PoE networks without routing to the outside plant.
This product is intended to be supplied by a Listed Direct Plug-In Power Unit marked LPS or Class 3 and rated 5 Vde, 2 A or by 48 Vdc from PoE source.
E911 and use with multi-line telephone systems
Please note the use and operation of this phone as part of a multi-line telephone system (MLTS) may be subject to state and/or federal E911 MLTS laws that require the MLTS to provide a caller’s telephone number, extension, and physical location to applicable state and/or local emergency services when a caller initiates a 911 call. The MLTS may not provide a caller’s telephone number, extension, or physical location information to emergency services when a caller dials 911, and compliance with state and/or federal E911 MLTS laws is the sole responsibility of the purchaser of this phone.
Privacy
This phone implements security and encryption technologies. However, privacy of communications may not be ensured when using this telephone.
Regulatory Compliance
Federal Communication Commission (FCC) — USA
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received; including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if it is not installed and used in accordance with the instruction manual, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Warning: Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
European Conformity (CE) — EU
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
** The product transmits within the frequency ranges and less than or equal to the power listed below: 2402-2480 MHz less than 20dBm
Simplified EU Declaration of Conformity
This declaration is only valid for Fortinet products (including combinations of software, firmware and hardware) provided by Fortinet or Fortinet’s authorized partners to the end-customer directly for use within the EU or countries that have implemented the EU Directives and/or spectrum regulation. Any Fortinet products not obtained directly from Fortinet or Fortinet’s authorized partners may not comply with EU Directives and Fortinet makes no assurances for such products.
This product is in compliance with Directive 2014/53/EU.
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