Royal Gourmet ZH3002SN Silver Dual-function Combo Grill User Manual
- June 8, 2024
- Royal Gourmet
Table of Contents
Royal Gourmet ZH3002SN Silver Dual-function Combo Grill
Warranty and Customer Service
Thanks for purchasing this Royal Gourmet ® grill combo.
Royal Gourmet warrants its products to be free from defects in materials and
workmanship under proper assembly, normal residential use, and recommended
care for a 1-Year Full Warranty from the date of original retail purchase. The
warranty does not cover the paint finish as it may burn off during normal use.
RUST is not considered a manufacturing or materials defect. For 5 Years from
the date of purchase, any stainless steel burner that rusts through will be
replaced free of charge. Within the stated warranty period, Royal Gourmet, at
its discretion, shall replace defective components free of charge, with the
owner being responsible for shipping. Royal Gourmet reserves the right to
require that defective parts be returned, postage and or freight pre-paid by
the consumer for review and examination. In the event of parts availability
issues, Royal Gourmet reserves the right to substitute like or similar parts
that are equally functional. Upon the expiration of the such warranty, all
such liability shall terminate.
Note: A dated sales receipt along with Model Number and Series Number
will be required for the warranty service.
The limited warranty will not reimburse you for the cost of any inconvenience,
food, personal injury or property damage. All warranty Coverage is void if
this grill is used for commercial or rental purposes. And this limited
warranty applies to the functionality of the product ONLY. It does not cover
cosmetic issues such as scratches, dents, corrosions or discoloring by heat,
abrasive and chemical cleaners or any tools used in the assembly or
installation of the appliance, surface rust, or the discoloration of stainless
steel surfaces.
ITEMS NOT COVERED IN THE WARRANTY SERVICE
Any failures or operating difficulties due to accident, abuse, misuse,
alteration, misapplication, vandalism, improper installation or improper
maintenance or service, or failure to perform normal and routine maintenance,
including but not limited to damage caused by insects within the burner tubes,
as set out in the owner’s manual. Deterioration or damage due to severe
weather conditions such as hail, hurricanes, earthquakes or tornadoes,
discoloration due to exposure to chemicals either directly or in the
atmosphere.
- Cost of service calls to your home.
- Costs of removal or re-installation.
- Pickup and delivery of your product.
- Shipping or transportation costs.
- Labor costs for installation and repair.
- Liability for indirect, or consequential damages.
This limited warranty is the sole warranty given by Royal Gourmet and is in
lieu of all other warranties, expressed or implied including implied warranty,
merchantability, or fitness for a particular purpose. Neither Royal Gourmet
nor the retail establishment selling this product has authority to make any
warranties or to promise any remedies in addition to or inconsistent with
those stated above.
Royal Gourmet’s maximum liability, in any event, shall not exceed the purchase
price of the product paid by the original consumer purchaser. Some states do
not allow the exclusion or limitation of incidental or consequential damages.
In such a case, the above imitations or exclusions may not be applicable.
Do not return parts without prior to obtaining return authorization from
our customer service department.
Please do not hesitate to contact our customer service when you have any
questions regrading assembly, warranty, or accessories. We will be happy to
offer any replacement parts you need during the warranty period.
1-800-618-6798
service@royalgourmetusa.com
Mon-Fri, 8:30 AM-5:30 PM, EST
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