Royal Gourmet SG6002S 6 Burner BBQ Stainless Steel Gas Grill Owner’s Manual

Royal Gourmet SG6002S 6 Burner BBQ Stainless Steel Gas Grill

FOR YOUR SAFETY!

• Use outdoors only!
• Read the instructions before assembling and using the appliance.

CONTACT US FIRST!
If you have any questions that are not addressed, please contact us first.

Customer Service

• 1-800-618-6798
• service@royalgourmetusa.com

DANGER
If you smell gas:

1. Shut off gas supply to the grill.
2. Extinguish any open flame.
3. Open the lid.
4. If odor remains, keep away from the grill and immediately call your fire department.
   NOTE: Read all instructions prior to assembly and use. Failure to follow the instructions in this manual could result in bodily injury and/or property damage.

WARNING

1. The installation must conform with local codes or, in the absence of local codes, with either the National Fuel Gas Code, ANSI Z223.1/NFPA 54.
2. Do not store or use gasoline or other flammable liquids or vapors in the vicinity of this or any other appliance.
3. An LP cylinder not connected for use shall not be stored in the vicinity of this or any other appliance.

In case of any issue, call us first! DO NOT return the grill to the retailer. This grill has been made to high quality standards. If you have any questions not addressed in this user’s manual, or you need parts, please call our customer service hotline.

CAUTION

1. The gas grill is meant for use with propane gas only (propane gas cylinder not included).
2. Never use charcoal or lighter fluid with gas grill.
3. Never attempt to attach this grill to the self-contained propane system of a camper trailer, motor home, or house.
4. DO NOT use gasoline, kerosene, or alcohol for lighting. This grill is not intended to be used in or on recreational vehicles or boats. This appliance is not intended for commercial use.
5. Children should never use your grill. Keep children and pets away when in use.
6. DO NOT attempt to move the grill while it is lit or hot. DO NOT alter the grill in any manner.
7. DO NOT use the grill unless it is completely assembled, and all parts are securely fastened and tightened.
8. DO NOT use the grill or any gas products near unprotected combustible buildings and materials.
9. DO NOT use in the presence of gases or vapors. Keep the grill area clear and free from combustible materials, gasoline, and other flammable vapors and liquids.
10. DO NOT touch metal parts of the grill until it has completely cooled (about 45 minutes) to avoid burns, unless you are wearing protective gear (oven mitts, potholders, etc.).
11. Keep the grill at least 91 cm (36 inches) from any wall or surface at all times. Maintain at least 10 feet clearance to combustible objects that can catch fire.
12. Do not operate this appliance under any overhead roof construction or foliage.
13. Clean and inspect the hose before each use. If there is evidence of abrasion, wear, cuts, or leaks, the hose must be replaced before operating the grill. The replacement hose assembly must be as per the manufacturer specifications specified by the manufacturer.
14. Move the gas hose as far away as possible from hot surfaces and dripping hot grease.
15. Never keep a filled LP gas cylinder in a hot car or truck. Heat may cause the gas pressure to increase, which may cause the relief valve to open and allow the gas to escape.
16. Keep the grill’s valve compartment, burners, and circulating air passages clean. Inspect the grill before each use. When cooking with oil/grease, do not allow the oil/grease to exceed 177 °C (350 °F).
17. Do not obstruct the air flow for combustion and ventilation.
18. Keep the ventilation openings of the cylinder enclosure free and clear from debris.
19. Please keep this Owner’s Manual for future reference.

CALIFORNIA PROPOSITION 65 WARNINGS

1. Fuels used in gas burning appliances and the combustion byproducts of such fuels, can expose you to chemicals including carbon monoxide, which is known to the State of California to cause birth defects or other reproductive harm.
2. This product contains Nickel (Metallic) known to the State of California to cause cancer.
3. This product contains Lead and Lead Compounds known to the State of California to cause cancer and birth defects or other reproductive harm.
   For more information, go to: www.P65Warnings.ca.gov

WARNING

1. This grill is for Outdoor Use Only and should not be used inside a building, garage, or any other enclosed space.
2. The consumption of alcohol, prescription, or non-prescription drugs may impair the operators’ ability to properly assemble or safely operate the grill.
3. Always open the grill lid slowly and carefully as heat and steam trapped within the grill can cause severe burns.
4. Always place your grill on a hard and level surface far away from combustibles.
5. Do not leave a lit grill unattended. ALWAYS keep children and pets away from the grill.
6. Do not place the grill on any type of tabletop surface.
7. Do not use the grill in high winds.
8. Do not use the grill to cook excessively fatty meat or other fatty or greasy food where there is risk of flare-ups.

DANGER: LP CYLINDER RISK A
Liquid propane gas is flammable and hazardous if handled improperly. Understand the characteristics before using any propane product.

1. Propane characteristics: Flammable, explosive under pressure, heavier than air, settles in pools and low areas.
2.  In its natural state, propane has no odor. For your safety, an odorant has been added.
3.  Contact with propane can cause freeze burns to the skin.
4. This grill is shipped from the factory for use with propane gas only.
5. Never use a propane cylinder with a damaged body, valve, collar, or footing.
6. Dented or rusted propane cylinders may be hazardous and should be checked by your propane gas supplier.

FOR YOUR SAFETYA

1. Keep the grill at least 91 cm (36 inches) from any wall or surface at all times. Maintain at least 10 feet clearance to combustible objects that can catch fire.
2. Do not place the grill where there are combustible surfaces overhead.

General Information and Instructions

INSTRUCTIONS FOR USE
Follow the instructions carefully to avoid seriously damaging your grill and causing injury to yourself and to property.

1. Assemble the grill as per the assembly instructions carefully.
2. Connect the LP cylinder to the grill (LP cylinder not included).
3. Turn all control knobs to the OFF position before turning on the gas supply to the grill.
4. Operate the regulator in accordance with the instructions supplied with the regulator.

LP GAS AND CYLINDER INFORMATION

• Your new gas grill operates on LP (Liquified Petroleum) Gas. It is odorless, colorless, and non-toxic when produced.
• You can smell LP gas as it has been given an odor similar to rotten eggs for your safety.
• The LP cylinder used with your grill must have two features: Triangular Hand Wheel
  1. An OPD (Overfill Protection Device) that prevents accidental gas leaks caused by overfilling of the cylinder. Each cylinder contains a float that closes the input value when the cylinder is 80% full. This allows room or the propane gas to expand in hot temperatures. A triangular hand wheel distinguishes this type of cylinder.
  2. An QCC1 Type1 Quick Connect Valve that provides fast cylinder hook-ups and requires only to be tightened by hand.

TRANSPORTATION AND STORAGE

1. The LP cylinder must include a collar to protect the gas supply valve.
2. Do not store a spare LP cylinder under or near the grill.
3. Never fill the LP cylinder beyond 80% capacity.
4. If the warnings 2 and 3 above are not heeded exactly, a fire causing death or serious injury may occur.
5. Always transport in an upright position.
6.  Do not smoke when transporting your LP cylinder.
7. Place a dust cap on the cylinder gas valve outlet whenever the cylinder is not in use. Use only the type of dust cap that is provided with the cylinder valve when purchased. Other types of cap or plugs may result in leakage of propane.

CYLINDER SPECIFICATIONS

1. Cylinder purchased or exchanged for your gas grill must be manufactured and marked in accordance with the specifications for LP Gas cylinder of the U.S. Department of Transportation (DOT) or the National Standard of Canada, CAN/CSA-B339, Cylinders, Spheres and Tubes for Transportation of Dangerous Goods and Commission, be equipped with a listed over-filling prevention device (OPD), and be equipped with a cylinder connection device compatible with connection for outdoor cooking appliances.
2. The LP gas cylinder used for this appliance must not have a capacity exceeding 20 lb. (9.1 kg). Approximately 18″ (45.7cm) high and 12″ (30.5cm) diameter.
3. This grill is designed to fit Worthington, Manchester, or SMPC brand 20 lb. (9.1 kg) cylinders. Other brands may fit this grill if the top collar and bottom support ring have similar dimensions.

THE CYLINDER MUST ALSO BE EQUIPPED WITH:

1.  A shut-off valve terminating in a Type 1 gas cylinder valve outlet
2. A Type 1 valve that prevents gas flow until a positive seal is made
3. A collar to protect the cylinder shut-off valve
4. A safety relief device that is directly linked with the vapor space of the cylinder

WARNINGA
A frosty cylinder valve indicates possible gas overfill. Close the LP valve and call your LP dealer immediately.

1. DO NOT connect this grill to an existing #5 10 POL cylinder valve with left-hand threads. The Type 1 valve can be identified by the large external threads on the valve outlet.
2. DO NOT connect to a propane cylinder exceeding this capacity.
3. DO NOT connect to a cylinder that uses any other type of valve connection device.

CONNECTING REGULATOR TO LP CYLINDER
CAUTION
Only use the gas pressure regulator provided with this outdoor cooking appliance. This regulator is set for an outlet pressure of 11 inches water column.

Your regulator is equipped with a QCC Type 1 quick connect system. It does not allow gas to flow until a positive seal has been made. It has a thermal element that will shut off the gas flow if the temperature reaches 115 °C (240 °F). It also has a flow-limiting device that restricts the flow of gas to 0.28 cubic metrics per hour (10 cubic feet per hour).

1. Make sure the LP cylinder is OFF by turning the hand wheel clockwise until it stops.
2. Place the cylinder under the gas grill body with the valve facing outward. See Assembly instructions to secure the cylinder into the nesting hole located in the bottom shelf of the gas grill body.
3. Be sure all burner controls are turned to the OFF position.
4. Remove the safety cap from the cylinder valve.
5.  Center the regulator nipple into the cylinder valve.
6. urn the coupling nut clockwise until it stops. Hand tighten Only. Do not use a wrench.
   WARNING
   Always keep the gas cylinder in the upright position at all times

WARNING

1. Do not connect this grill to any unregulated sources of propane.
2. Before each use, check the gas hose for excessive abrasion, wear, or cuts. Replace a damaged hose assembly with the one specified in the parts list before using the grill.
3.  Always perform the Leak Test listed below before using your grill for the first time, if the cylinder has been changed, if any gas supply components have been changed, if the regulator flow-limiting device has been activated, or after a long period of non-use.
4.  Do not attempt to connect this grill to the LP system of a motor home or trailer.

LP CYLINDER LEAK TEST

1.  Leak test must be repeated each time the LP cylinder is exchanged or refilled.
2. DO NOT smoke or have anything nearby that can easily ignite, such as lighters or matches.
3. DO NOT use an open flame to check for gas leaks.
4. The appliance must be leak checked outdoors in a well-ventilated area away from open flames or sparks.
5. REMOVE any pots or other cookware from the burner before beginning the test.

STEPS FOR LEAK TEST:
Use a clean paint brush and 50/50 soap and water solution.
NOTE: Use a mild soap and water. DO NOT use household cleaning agents, which could damage the gas component.

1. Turn all burner control knobs, regulator and cylinder valves OFF.
2. Be sure regulator is tightly connected to LP cylinder.
3. Completely open LP cylinder valve by turning hand wheel counterclockwise. If you hear a rushing sound, turn gas off immediately. There is a major leak at the connection. Correct before proceeding.
4. Brush the soapy solution onto all metal seams and the entire valve area as shown in figures below.
5. Slowly turn the LP cylinder valve counterclockwise to the open position.
6. A leak is identified by a flow of bubbles from the area of the leak. Close LP cylinder valve immediately and retighten connections.
7. If leaks cannot be stopped, do not try to repair, contact your gas grill dealer for assistance. Do not attempt to operate appliance if a leak is present.
8.  Always examine the hose for any damage. If damage is observed, do not attempt to patch the hose. Replacing the hose is the only safe option.
9. For assistance with any malfunction related to the LP cylinder, regulator or hose, contact customer service.
10. Always close LP cylinder valve after performing leak test by turning hand wheel clockwise.
    UNDER NO CIRCUMSTANCE SHOULD THE VALVE REMAIN IN THE ON POSITION FOR MORE THAN 12 SECONDS.

WARNING

1. DO NOT USE THE GRILL if there are leaks. Be sure the LP cylinder valve is closed. If the LP cylinder is still leaking, contact your LP dealer or call 911.
2. Do not use any matches, open flames, or smoke during leak testing.
3. Do not light any burners during leak testing.
4. Replacement parts, including a replacement hose assembly, must be as per the specifications in the parts list.
   Failure to comply with these instructions may result in serious bodily injury.

Operating Instructions

Each grill burner is tested and calibrated at the factory prior to shipment; however, variations in the local gas supply may make it necessary to adjust the burners. Please visually check the flames of the burners. Always visually inspect your grill before lighting. Replace any hose that is frayed or cracked. Look for anything that could block ventilation and remove such a blockage or move the grill. After lighting, check the flame pattern to ensure you have even heat distribution for each burner. If burners don’t light up, or if the flame pattern is uneven, see the Troubleshooting section.

WARNING: BEFORE LIGHTING

1. Read the instructions before lighting.
2. If the burner does not ignite in 5 seconds, turn the burner control knob(s) off, wait 5 minutes and repeat the lighting procedure.
3.  Inspect the gas supply hose prior to turning the gas “ON”. If there is evidence of cuts, wear, or abrasion, it must be replaced prior to use. Do not use the grill if the odor of gas is present. Only use the pressure regulator and hose assembly supplied with the unit.
4. Never use regulators and hose assemblies other than those supplied with the grill. If a replacement is necessary, contact the manufacturer to get the proper replacement. The replacement must be as per the specifications in the Owner’s Manual. DO NOT LEAVE THE GRILL UNATTENDED WHILE COOKING.

LIGHTING THE BURNERS USING ELECTRONIC IGNITION

1. Open lid before lighting.
2. Turn ALL control knobs to OFF position.
3. Turn gas supply on at LP cylinder valve or at regulator.
4.  Push in control knob and turn it anti-clockwise to HI position. Push and hold ignitor button to light the burner.
5. If the burner does not ignite, turn control knob to OFF position, wait for 5 minutes before attempting to relight the burner.
6. If the burner ignites, repeat for other burners, and turn the control knobs to the temperature setting required for your food.

• Should the burners still fail to ignite, check the gas supply.

MANUALLY LIGHTING THE BURNERS WITH MATCH STICK

1. Open lid before lighting.
2. Turn ALL control knobs to OFF position.
3. Turn gas supply on at LP cylinder valve or at regulator.
4. Put a match in the match holder. Match holder is attached to side panel.
5. Place the lit match through the match lighting hole on side panel. Make sure the lit match is close to the burner ports.
6. Push in control knob and turn it anti-clockwise to HI position. The burner should light immediately.
7.  If the burner does not ignite, turn control knob to OFF position, wait for 5 minutes before attempting to relight the burners.
8. If the burner ignites, repeat for other burners, and turn control knobs to the temperature setting required for your food.

• Should the burners still fail to ignite, check the gas supply.

TURNING OFF YOUR GRILL

1. Turn off the gas supply at the LP cylinder by turning the valve clockwise to a full stop.
2. Turn all burner control knobs to OFF position.
   WARNING
   Do not use spirit or petrol for lighting or re-lighting!

BURNER FLAMES
Always check the burner flame patterns after lighting. A good flame should be primarily blue with a yellow tip and have a minimal amount of flicker. Some yellow tips are OK if they are smaller than 2.5 cm (1 “). New burners sometimes have oil residue, which will cause yellow flame when burning off. Variations in gas supply, altitude, weather, and other factors can all impact burner performance. Older grills can also show more yellow flame due to food deposit, oil, and fat buildup.

FIRST TIME USE
Before cooking on your gas grill for the first time, burn it off to rid it of any odors or shipping oil in the following manner:

1. With cooking grates installed in position, turn on the gas grill and operate on HI position for 10 to 15 minutes. Then, turn all control knobs and gas supply to OFF position.
2. When gas grill is cool, remove cooking grates and wash off the cooking grates by using soapy water and a towel or paper towels. Rinse off the soap and air dry. Next, thoroughly season cooking grates by spraying or wiping olive or vegetable oil on them. Ensure that the entire surface is generously coated including the corners. For cast iron cooking grates, light seasoning should be done before every usage.
3. Your grill is ready to cook. Proceed to “PREHEATING”.

PREHEATING

It is necessary to preheat the grill before cooking, depending on the type of food and the cooking temperature. Preheat the gas grill on MEDIUM/HIGH with the lid closed for 5 to 10 minutes. Reduce heat as appropriate for what you are grilling. Next, brush or spray the cooking grates with olive or vegetable oil to prevent food from sticking.

• LID POSITION:
  Open or close the lid during grilling in accordance with your personal preference, but the gas grill cooks faster by using less fuel with the lid closed. Get a smokier flavor to meat cooked directly on the cooking grates with lid closed, and the closed lid position is also essential for smoking and indirect convection cooking methods.

• COOKING WITH INDIRECT HEAT:
  You can cook poultry and large cuts of meat slowly to perfection on one side of the grill by the indirect heat from the burner on the other side. Heat from the lighted burner circulates gently throughout the grill, thereby cooking the meat or poultry without any direct flame touching it. This method greatly reduces risk of flare-ups when cooking extra fatty cuts as there is no direct flame to burn the fat and juices that drip down while cooking.

Cleaning and Maintenance

Your new grill has been designed and manufactured to high quality standards. It will provide you with many years of fun grilling time, however, it requires a minimal amount of maintenance.
Clean grill often, preferably after each cookout. If a bristle brush is used to clean any of the grill cooking surfaces, ensure no loose bristles remain on cooking surfaces prior to grilling.

WARNING

1. Do not clean any part of your grill in a self-cleaning oven.
2. Do not use oven cleaners, abrasive kitchen cleaners, cleaners that contain citrus products, or mineral spirits.
3. Clean your grill regularly to prevent grease buildup, grease fires or excessive flare-ups.
4.  Always allow the grill to cool down prior to cleaning.
   A Grease is flammable. Let hot grease cool down before attempting to handle it. Avoid letting grease deposits collect in the bottom of the firebox and the grease tray at the bottom of the grill’s firebox. Remove the grease from the bottom of the firebox and grease tray regularly.

STAINLESS STEEL
Clean with multipurpose, low-abrasion, non-phosphorous metal or stainless steel polish and a soft cloth. Always polish in the direction of the finish. Do not allow grease and dirt to accumulate. In addition, several products and naturally occurring substances can damage all stainless-steel finishes. These include, but are not limited to, swimming pool chemicals (chlorine and bromine), lawn and garden fertilizers, ice-melting products, sea or other salt water, urine, bird droppings, and tree sap. Upon contact with these substances, immediately wash and dry the stainless-steel surface and be careful to avoid burns.

OTHER EXTERIOR SURFACES
Wash with a mild dishwashing detergent and warm water. You can use a cloth, soft brush (non-metallic), or plastic cleaning pad. Rinse thoroughly and wipe dry.

COOKING GRATES AND FLAME TAMERS
Use a stiff brass brush. Wash with warm water and mild dishwashing detergent, rinse and dry.

GREASE CUP/ TRAY
Check after each use. Remove and empty the grease cup when half full. Remove and clean the grease tray as grease builds up. Both can be washed with warm water and mild dishwashing detergent.

BURNERS
We recommend you clean your burners at least twice a year, or before use if the grill has not been used in over one month.

WARNING
Small insects and spiders may enter the burner tubes. Sometimes they will build nests or spin webs that can block or reduce the amount of gas flowing through the burner. You will usually see a smaller flame, or a flame that is mostly yellow rather than blue, coming from the burner when this happens. Other signs include the grill generating uneven or low heat, or difficulty in igniting the burners. In cases of severe blockage, this can cause the flame to burn backwards, and outside of the burner tubes, which can damage your grill and/or cause personal injury. IMMEDIATELY SHUT OFF THE FLOW OF PROPANE GAS AT THE CYLINDER BY TURNING THE HAND WHEEL CLOCKWISE SHOULD THIS HAPPEN. Wait for the grill to cool down and then clean all burners.

CLEANING THE BURNERS

1. Ensure the gas is turned off at the LP cylinder.

2. Remove the cooking grates and flame tamers.

3. Lift each burner up and out.

4. Clean the inside of the burner using a stiff wire. A straightened coat hanger will work.
   An alternative is to use compressed air. Always wear protective gear for your eyes when using this method. Never enlarge the burner ports during cleaning.

5. Brush the outer surface of the burner.

6. Ensure all ports (holes) are free of debris.

7.  Inspect the burners. Replace any that have cracks or enlarged ports.

8.  Replace flame tamers and cooking grates.

9. Perform the Leak Test described earlier in this Owner’s Manual.
   WARNING

10. Proper placement of the burner and valve is vital to ensure safety.

11. Do not use any strong or grinding solvents or abrasive pads, as they can damage surfaces and leave behind scratch marks.

GRILL STORAGE

1.  Clean your grill before storage. Store at a cool dry place.
2. Storage of a gas grill indoors is permissible only if the LP cylinder is disconnected and removed from the gas grill.
3.  A cover is highly recommended to protect your grill. Choose from a variety of grill covers offered by the manufacturers.
4. Perform a Leak Test before using the grill after it has been kept in storage for some time.

Troubleshooting Guide

If your problem is not resolved using the troubleshooting information above, please contact your local gas dealer.

• CAUTION: If the burners go out during use, close the gas supply at cylinder, and turn off all gas valves. Wait for five minutes before attempting to re-light (this allows accumulated gas fumes to clear).
• CAUTION: In case of a grease fire, close the gas supply at cylinder, turn off all burners until the fire is out.
• CAUTION: DO NOT attempt to disconnect any gas fitting while the grill is being used. As with all appliances, proper care and maintenance will ensure your grill is in top operating condition and will prolong its life.

Meat Temperature Guide

DIRECT HEAT

BEEF INTERNAL TEMPERATURE CHART

Cooking Degree| Internal Core Temperature| Internal Description| Firmness

Rare

| ****

125 °F

| Center is bright red, pinkish toward the outer portion, and warm throughout|

Soft to the touch

Medium Rare

| ****

130-135 °F

| Center is very pink, slightly brown toward the outer portion and slightly hot| ****

Yields only slightly to the touch

Medium

| ****

140-145 °F

| Center is light pink, outer portion is brown and hot throughout| ****

Beginning to firm to the touch

Medium Well

| ****

150-155 °F

| Mostly brownish gray throughout with a hint of pink in the center| ****

Firm to the touch

Well Done| 155 °F and above| Steak is brownish gray throughout| Firm or hard to the touch
POULTRY INTERNAL TEMPERATURE CHART
Whole Chicken| 165 °F| Cook until the juices run clear| Firm to the touch
Dark Meat| 165 °F| Cook until white throughout but still moist| Firm to the touch
Breast Meat| 165 °F| Cook until white throughout but still moist| Firm to the touch
Thigh, Wings and Legs| ****

165 °F

| Mostly brownish gray throughout with a hint of pink in the center| ****

Firm to the touch

PORK INTERNAL TEMPERATURE CHART
Medium| 150 °F| Pink in the center
Well Done| 160 °F and above| Pork is uniformly white/brown throughout
Pork Ribs| 180-200 °F| Pale white. Cook medium to well done
Raw Sausage| 160 °F| No longer pink
Sausage (Pre-cooked)| 140 °F| No longer pink

INDIRECT HEAT

INDIRECT HEAT COOKING GUIDE

Food| Weight| Heat Control| Time
Beef Roast| 3~6 lb.| Med/Low| 2~4 hrs
Beef Roast| 6-11 lb.| Med/Low| 3~5 hrs
Pork Roast| 2~6 lb.| Med/Low| 2~4 hrs
Pork Roast| 6~11 lb.| Med/Low| 3~5 hrs
Turkey or Chicken| 2~5 lb.| Med/Low| 2~4 hrs
Turkey or Chicken| 5~11 lb.| Med/Low| 3~5 hrs

Warranty and Customer Service

• Thanks for purchasing this Royal Gourmet® Classic 6-Burner Propane Gas Grill with Side Burner.

• Royal Gourmet warrants its products to be free from defects in materials and workmanship under proper assembly, normal residential use and recommended care for 1-Year Full Warranty from the date of original retail purchase. The warranty does not cover paint finish as it may burn off during normal use. RUST is not considered a manufacturing or materials defect.

• For 5 Years from the date of purchase, any stainless steel burner that rusts through will be replaced free of charge.

• Within the stated warranty period, Royal Gourmet, at its discretion, shall replace defective components free of charge, with the owner being responsible for shipping. Royal Gourmet reserves the right to require that defective parts be returned, postage and or freight pre-paid by the consumer for review and examination. In the event of parts availability issues, Royal Gourmet reserves the right to substitute like or similar parts that are equally functional. Upon the expiration of such warranty, all such liability shall terminate.
  Note: A dated sales receipt along with Model Number and Serial Number will be required for the warranty service.

• The limited warranty will not reimburse you for the cost of any inconvenience, food, personal injury or property damage. All warranty coverage is void if this grill is ever used for commercial or rental purposes. And this limited warranty applies to the functionality of the product ONLY and does not cover cosmetic issues such as scratches, dents, corrosions or discoloring by heat, abrasive and chemical cleaners or any tools used in the assembly or installation of the appliance, surface rust, or the discoloration of stainless steel surfaces.

ITEMS NOT COVERED IN THE WARRANTY SERVICE

• Any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper maintenance or service, or failure to perform normal and routine maintenance, including but not limited to damage caused by insects within the burner tubes, as set out in the owner’s manual.
• Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes, discoloration due to exposure to chemicals either directly or in the atmosphere.
• Cost of service calls to your home.
• Costs of removal or re-installation.
• Pickup and delivery of your product.
• Shipping or transportation costs.
• Labor costs for installation and repair.
• Liability for indirect, or consequential damages.
• This limited warranty is the sole warranty given by Royal Gourmet and is in lieu of all other warranties, expressed or implied including implied warranty, merchantability, or fitness for a particular purpose. Neither Royal Gourmet nor the retail establishment selling this product has authority to make any warranties or to promise any remedies in addition to or inconsistent with those stated above.
• Royal Gourmet’s maximum liability, in any event, shall not exceed the purchase price of the product paid by the original consumer purchaser. Some states do not allow the exclusion or limitation of incidental or consequential damages. In such a case, the above limitations or exclusions may not be applicable.
• Do not return parts without prior to obtaining return authorization from our customer service department.
• Please do not hesitate to contact our customer service when you have any questions regrading assembly, warranty, or accessories. We will be happy to offer any replacement parts you need during the warranty period.
  • 1-800-618-6798
  • service@royalgourmetusa.com
  • (9 Mon-Fri, 8:30 AM-5:30 PM, EST

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