Shark RV700 Series ION Robot Vacuum FAQs

Shark RV700 Series ION Robot Vacuum FAQs

This article contains the FAQs for the RV700 Series Shark ION™ Robot Vacuum. This supports the following product SKUs RV700, RV700C, RV720, RV725, and RV720C.

FAQs

Maintenance Questions

A side brush is stuck. What should I do?

Turn the unit over and pull off the side brushes. Remove any debris wrapped around the side brushes.

A side wheel is stuck. What should I do?

Clean out both side wheels, and remove anything stuck around the axle.

How do I clean Brushroll?

1. Push up on the tabs on the brushroll access door, then lift off the door. 2. Remove the brushroll.
3. Clean the brushroll with the provided hair-removal tool.
4. To reinstall, insert the flat end first, then the protruding end, then click brushroll securely into place.
5. Close the brushroll access door and press down until it clicks into place.

How do I clean my robot’s cliff sensors and charging pads?

For best results, gently dust off cliff sensors and charging pads with a cloth or cleaning brush periodically as needed.

How do I clean the filters?

1. With the dust bin out of the unit, clear hair from the Anti-Tangle Comb on the dust bin.
2. Press the filter door release button to open the door and remove the filters.
3. Tap the filters clean or use the included cleaning brush to remove dust trapped between the pleats. The HEPA Filter is NOT Washable.
4. Replace the filters and the filter cover. Close the dust bin and slide it back into the Shark ION ROBOT.

How do I clean the front wheel of the robot?

The sensors on your robot’s front caster wheel require cleaning to function properly. Check the front wheel frequently and remote any tangled hair or wrapped debris so the wheel can rotate and spin freely. To clean, pull out the wheel and the caster from the bottom of the robot. Remove debris that may have built up around the shaft and in the wheel cavity. Wipe the sensors located in the cavity with a clean, dry towel. Pop off the black and white sensor wheel from the caster for easy cleaning. Remove any debris built up on the axle. Reattach the wheel and reinsert the caster assembly before use.

How do I clean the side brushes?

The side brushes need regular cleaning, as dirt may adhere to them and hair and fibers can easily get tangled in them.
1. Carefully unwind and remove string and hair from side brushes.
2. Gently wipe side brushes with a damp cloth. Be sure to let them air-dry completely before replacing them.

How do I empty the dust bin?

1. Press the dust bin removal latch and slide out the dust bin.
2. Holding it over a trash receptacle, open the dust bin and empty the debris and dust into the trash.
3. The dust bin may be washed for cleaning ” Before washing remove the HEPA Filter from the top of the unit. Fully dry the dust bin before replacing the dust bin and reinserting into the robot.

My robot has detected a clog. What should I do?

If there is a clog, the robot will detect that its suction motor is working harder than usual. First, remove and empty the dust bin. Press the filter door release button, open the door and remove the filter. Clean the dust bin and filter with a cleaning brush. Next, turn the unit over and remove the brushroll. Look into the inlet to see if anything might be stuck, and remove any obstructions.

My robot’s front bumper is stuck. What should I do?

Pick up the Shark ION ROBOT to free it from whatever it is stuck on. Press the bumper back a few times, making sure it moves freely and isn’t locked in a position where it’s pressed back.

The main brushroll is stuck. What should I do?

Unwind anything that is wrapped around the brushroll. Remove the brushroll from the unit by lifting off the brushroll access door, then pulling out the brushroll. Use scissors or the cleaning tool provided with your unit to cut away any debris or hair.

General Questions

How do I find my robot?

If your robot is stuck, it will make a beeping noise so you can find it.

How do I prep my home for cleaning?

PREP YOUR HOME FOR CLEANING (Step 4 on your Quick Start Guide) To help your robot complete its mission, prep your floor by removing all obstacles, such as loose power cords, clothes, toys, and low-hanging drapes. Use the included BotBoundary Strips to easily block off obstacles or areas you don’t want your robot to enter. See the Tips and Tricks for Great Performance Guide for more information.

How do I replace the battery on my Shark ION ROBOT?

CAUTION: Turn off power before performing any maintenance. When the battery needs replacement, the red “Replace” light will illuminate. To remove the battery, turn the unit over and unscrew the battery cover with a Phillips-head screwdriver. Unplug the old battery from its connector, then plug in the new battery. Replace battery cover and screw it back into place. Recycle your battery per local laws.

How do I replace the side brushes?

To remove a bent or damaged side brush, pull it off its post. To install new side brush, align hole in center of brush over post on bottom of unit. Press side brush down over the post until it clicks into place.

How do I set the current day and time on my remote?

1. Press and hold the TIME button (with the clock icon) on the remote for one second. On the screen, the day of the week display will begin flashing.
2. Press the UP/DOWN arrows on the remote control to select the day of the week, then press the CLEAN/ENTER button (the center button) to set. On the screen, the hour field in the time display will begin flashing.
3. Use the UP/DOWN arrows on the remote control to select the hours, then press the CLEAN/ENTER button to set. On the screen, the minutes field in the time display will begin flashing.
4. Use the UP/DOWN arrows to select the minutes, then press the CLEAN/ENTER button to set. On the screen, AM and PM will begin to flash.
5. Use the UP/DOWN arrows to select AM or PM, then press the CLEAN/ENTER button to set. 6. Once you have finished setting the time, you can proceed to setting a cleaning schedule.

How do I set up my Shark ION Robot?

Getting started is easy. Follow these simple steps to get cleaning with your Shark ION ROBOT.
1. Set up your charging dock. Place the charging dock on a level surface with its back against a wall, in a space without obstructions that can easily be accessed by your Shark ION ROBOT. Plug the dock into a power outlet. The more distance in front of the dock without an obstruction, the better-the farther the dock can see, the easier it will be for the robot to return to charge.
2. Install the side brushes. Flip the robot over and snap on the two side brushes included in the box.
3. Power up your Shark ION ROBOT. Flip the power switch on the side of your Shark ION ROBOT to the “On” position and place your robot on the dock. Once your robot is fully charged, simply press “Clean” to send your robot into action.
4. Prep your home for cleaning. With Smart Sensor Technology, your robot navigates around obstructions as it cleans your floor. To help your robot complete its mission, prep your floor by removing all obstacles, such as loose power cords, clothes, toys, and low-hanging drapes.

How do I turn my cleaning schedule on / off?

TURNING YOUR SCHEDULE ON/OFF
1. To turn the schedule ON, press and hold the UP arrow on the remote for two full seconds. The Signal icon will appear on screen and a Schedule icon will appear on your robot.
2. To turn the schedule OFF, press and hold the UP arrow on the remote for two full seconds. The Signal icon will appear on screen and the Schedule Icon will disappear from your robot. NOTE: You will need to have at least on day scheduled for cleaning to toggle the schedule ON/OFF.

How do I use my BotBoundary Strips?

1. Cut the BotBoundary strip to the desired length (18″ minimum) so it covers the entire perimeter of an object or spans the length of the doorway you’d rather your robot not cross.
2. Simply lay the BotBoundary strip flat on the floor or under an area rug. For best results, make sure your BotBoundary strip is completely flat against the floor.
3. With the provided connectors, you can create angles to customize the BotBoundary strips to fit your home. When setting up your BotBoundary strips it is useful to either make a closed loop around an object using the included connectors or to place them between fixed objects, like door frames or the legs of a couch.

How does the robot decide where to go?

Your Shark ION ROBOT is designed with Smart Sensor Technology so it can navigate around obstructions as it cleans your floor. By using an array of sensors, the Shark ION ROBOT will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles. If your Shark ION ROBOT appears to be spending a lot of time in one spot, don’t worry-over time, its programming will help it cover the full area. The Shark ION ROBOT might not hit every area in one cleaning, but by scheduling daily cleaning, you’ll notice its cleaning path will differ with each run to ensure it is maintaining your floors.

How long does my Robot take to charge?

Your Shark ION ROBOT needs about 3 hours to fully charge.

How long is one cleaning cycle?

A typical cleaning cycle for your Shark ION ROBOT will last about 1 hour.

How often should I replace my robot’s parts?

CAUTION: Turn off power before performing any maintenance. Main Brushroll – Every 6-12 months Side Brushes – When visibly worn Dust Bin Filter – Every 2 months Front Caster Wheel – Every 12 months Brushroll Door – Every 12 months Battery – when directed by the “replace battery” light on the robot

How to I send the robot back to its dock?

When you want to send your robot back home, simply press the Dock button on the robot or remote.

How to I setup a cleaning schedule?

To schedule a cleaning, the day and time must be set. If you haven’t yet set the date and time, refer to “How do I set up my remote control?”
1. To schedule or edit a cleaning, press and hold the SCHEDULE button (with the calendar icon) on the remote control for one second. On the screen, the day of the week display will flash.
2. Use the UP/DOWN arrows on the remote to select the day of the week for your scheduled cleaning. (Days with a cleaning already scheduled will be circled. If a day is not circled, there is no cleaning scheduled for that day yet.) Press the CLEAN/ENTER button on the remote to set the day. The day of the week will remain flashing until the cleaning time is completely scheduled.
3. Use the UP/DOWN arrows on the remote to turn “ON” or “OFF” the cleaning scheduled for the selected day.
4. If “OFF” is selected, the screen will display the days of the week again, with no time or AM/PM options. If “ON” is selected, a circle will appear around the selected day. To change the cleaning time on the selected day, use the up and down arrows on the remote to select the hour of the cleaning, then press CONFIRM/CLEAN to set.
5. On the screen, the minute’s field in the time display will begin flashing. Use the up and down arrows to select the minutes, then press the CONFIRM/CLEAN button to set. On the screen, AM and PM will begin to flash.
6. Use the UP/DOWN arrows to select AM or PM, then press the CLEAN/ENTER button to set. Use the up and down arrows on the remote to select another day for a scheduled cleaning.
7. When all days and time for scheduled cleanings are set, press the SCHEDULE button on the remote to exit. (After 30 second of inactivity the system will time out.) Your robot should make a beep noise and show the Schedule icon.
IMPORTANT : If your robot does not beep or show the Schedule icon you may be out of range. To resend the scheduling data to your robot, move close to the robot and press and hold the UP arrow on the remote for two full seconds. The Signal icon should appear on screen and your robot should make a beep noise and show the Schedule icon. Make sure the remote is pointed directly at your robot.

What are these BotBoundary strips?

The brown strips included in the box with your robot are called BotBoundary strips and they are used to quickly and easily create “no-go zones” to keep your robot out of the areas you would like it to avoid. These may include: – Near power cords that might cause tangles – Hallways where you’d rather your robot not travel – Around furniture with low clearance that may trap your robot

What is the maximum dirt capacity for the dust cup container?

0.4 dry quarts to the MAX FILL line

What should I do the first time I run my robot?

Please fully charge your robot before using it for the first time (estimated 3hrs) Once fully charged please unplug the dock and run the robot until it run out of charge. Then plug in the dock, charge fully and run the robot normally.

Which parts of my robot need regular cleaning and maintenance?

CAUTION: Turn off power before performing any maintenance. Recommended Cleaning Schedule:
-Dust Bin – Empty after each use 
-Main Brushroll – Check weekly 
-Dust Bin Filter – Clean weekly 
-Front Caster Wheel – remove and clean weekly

Why is my robot started when it gets knocked off the dock?

If your robot is kicked or pushed off of its dock or the power goes out the robot may attempt to locate the dock, if the robot is unable to find the dock within 30 seconds it will turn itself off.

Why is my robot wiggling?

Your robot is in the final stages of its docking routine and is making sure it aligns with the charging pads on the dock.

Why won’t the robot clean my area rug?

The robot may struggle with some high pile carpets. If your robot continues to have issues with the area, try to use the included BotBoundary strips to block off the area.

Will my remote work with another Shark ION ROBOT?

Yes, your remote will work with any RV700 and RV720 remote-enabled Shark ION ROBOT

Will my robot fall down stairs?

Your Shark ION ROBOT was designed with Smart Sensor Navigation that prevents it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls.

Will someone else’s remote work with my robot?

Yes, if it is a Shark ION ROBOT remote it will work with any RV700 and RV720 remote-enabled Shark ION ROBOT

What is Recharge and Resume?

With recharge and resume, your robot will return to its base, recharge, and can pick up cleaning from where it left off.

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