DKS DOORKING 1800-081 Cellular Voice Data AccessPlus Device Installation Guide

AccessPlus VOICE and/or DATA CELLULAR SYSTEM
DoorKing Part Number
1800-081

The AccessPlus Voice/Data or Data Only Cellular System operates on DoorKing’s cellular network that is hosted on the AT&T 4G LTE network where available. The  system provides voice communication, data communication, or both, depending on the registration plan selected on DoorKing’s Cellular Server website.
The AccessPlus VOICE/DATA or DATA ONLY Cellular System is designed to be used with:
– 1802 AccessPlus, 1808 AccessPlus, 1810 AccessPlus, 1812 AccessPlus, and 1838 AccessPlus systems.
The Voice/Data cellular system MUST be wired to the AccessPlus system’s phone line (voice) and Cat5 Ethernet connection (data). See page 3.
The Data Only cellular system is only wired to the AccessPlus system’s Cat5 Ethernet connection (data). See page 3.
The Voice/Data or Data Only cellular system will work with TWO AccessPlus systems connected to it. These are designated as System A and “Optional” System B. See page  3 to wire up to 2 AccessPlus systems to the cellular system.
System Operating Temperature Range: -10F (-23C) to 125F (52C).

Prior to Installation:
An existing cellular phone will be needed to test the signal strength of DoorKing’s cellular network in the desired installation location (a smart phone is preferred).

Analog modems (Dial-Up) DO NOT work on a cellular network.
BEFORE the cellular system can be installed, the installation location MUST BE TESTED for good cellular signal strength for reliable communication. TEST this location  using an existing active cellular phone with AT&T phone service.
Note: Other cellular phone services use different networks and will not work for testing signal strength of the cellular system.

Activate the phone near the position where you want the plastic enclosure to be installed. 3-4
bars of signal strength should be indicated on the phone for a reliable signal. If 3-4 bars are not achievable in that specific location, then try moving the phone around and see  if at least 3-4 bars can be achieved and maintained in a nearby location. If a smart phone is being used, try using the browser to connect to a website to verify good data  transfer. DO NOT install the enclosure in a WEAK or NO signal area. DoorKing offers an exterior 4G LTE cellular antenna that can help in areas with weak cellular service  (P/N 1514-014 Sold separately). Generally, the higher the enclosure is mounted, the better the reception. This also helps protect against vandalism. The enclosure should be  located to minimize the wire runs to the AccessPlus system. Keep the wire run between the two devices as short as possible, maximum 100 feet. This allows less chance for lightning surges or other electrical interference to disrupt the cellular signal. Keep the enclosure away from any metal. This can also disrupt the signal. After the 3-4 bar signal  strength has been confirmed (and the smart phone has good browser data transfer if used for signal testing), the installation can begin.

Installation Steps:

1. Install and wire cellular system to AccessPlus system(s) (page 2 & 3).
2. Power up cellular system (page 4).
3. Register cellular system (and AccessPlus(s)) online, this can be done before or after cellular system has been installed (page 4).
4. Test cellular system (page 4).
5. Program cellular system (page 5 & 6-remotely).
6. Troubleshoot cellular system if necessary (page 6).
7. Program AccessPlus system for cellular (pages 7 & 8).

Note: Installation steps assume that a good cellular signal has been tested at installation location and the AccessPlus system(s) has already been setup and functioning  including the master code and multiple system programming if 2 AccessPlus systems are being used.

Installation

The plastic enclosure comes with mounting brackets and hardware to mount on enclosure.
Mount enclosure on surface using appropriate hardware (not included).
IT IS NOT RECOMMENDED DRILLING HOLES IN THE PLASTIC ENCLO-SURE! If holes must be drilled, remove the circuit board before drilling and be sure that mounting bolts/screws DO NOT touch the back of the circuit board. Holes must be sealed to prevent water intrusion.
If the cellular control box is installed OUTDOORS, watertight conduit and connectors MUST be used for ALL field wiring connections.
Wiring methods used shall be in accordance with National Electrical Code, ANSI/NFPA 70.
Permissible wire sizes for the terminals (12-26 AWG).
Type of wiring to be used on ALL external devices:
A) Type CL2, CL2P, CL2R, or CL2X.
B) Other cable with equivalent or better electrical, mechanical, and flammability ratings.

DoorKing offers an exterior 4G LTE cellular antenna that can help in areas with weak cellular service (P/N 1514-014 Sold separately).

Wiring methods used shall be in accordance with National Electrical Code, ANSI/NFPA 70.
Permissible wire sizes for the terminals (12-26 AWG).
Type of wiring to be used on ALL external devices:
A) Type CL2, CL2P, CL2R, or CL2X.
B) Other cable with equivalent or better electrical, mechanical, and flammability ratings.

Voice/Data Cellular System Needed Information

Powering Up System – The Voice/Data cellular system will NOT function until online registration has been successfully completed on DoorKing’s Cellular website. Within 1  minute of powering up the cellular module, the lights should turn on. Signal strength Bars should be lit GREEN indicating good cell reception. YELLOW bars indicates poor reception but may still work. RED bars indicates no reception.
Using Two AccessPlus Systems – Each AccessPlus must be programmed for MULTIPLE SYSTEMS. see specific AccessPlus Installation/Owner’s instruction manual for information to program each AccessPlus system.
TWO AccessPlus Systems Master Codes -Each AccessPlus system’s Master Code must be DIFFERENT. The DKS cellular server identifies each AccessPlus by its unique master code. This allows separate programming for each AccessPlus system.
Voice/Data Cellular System Master Code – IMPORTANT: Program the Voice/Data cellular system master code the SAME as System A’s master code. See Programming for  instructions on how to set the cellular system master code on page 5.
The DKS cellular server may need to contact the Voice/Data cellular system and uses the System A’s master code to do so.

Online Registration MUST be Completed

DKS Cellular requires a SEPARATE registration from the DKS IM Server. If a customer already has an IM Server account and wants to add a DKS Cellular system, this will  require a SEPARATE User ID and Registration.

• DKS IM Server includes: IM Server Modem and IM Server Client.

• DKS Cellular includes: Cellular Phone and Data Transfer.
  Before registering a cellular system on DoorKing’s Cellular Server you will need:

• SIM ID number is located on the Sim ID Card (number is unique for each cellular module).

• Master Code of 1st AccessPlus.

• Master Code of 2nd AccessPlus if connected, MUST be a different master code than the 1st AccessPlus.
  OPTION 1. Go to DKS cellular website: https://dksdb.dksoftware.com/NewUserRegChoice.aspx to register, follow instructions on website.
  OPTION 2. Online registration is directly offered when installing the DoorKing Remote Management Software version 1.07A or later on YOUR internet connected PC.
  Create an account and select whether the account will manage:

• Voice and Data (AccessPlus systems 1802,1808,1810 or 1812)

• Data Only (1838 AccessPlus)

Enter the SIM ID number to identify the Cellular System to the account created. After the SIM ID number is entered along with the local billing address, a local cellular  phone number will be assigned to that cellular device.
Register the AccessPlus systems (Master Codes) to the account. The FIRST AccessPlus master code entered will be identified as System A. If a second AccessPlus master code is entered, it will be identified as System B.

Testing

Final Testing after the Cellular System has been Registered – The system should be tested and final adjustments done. Connect a telephone butt set to the cellular system  circuit board Phone Line and make sure the line is active and that phone calls may be made and received.
If the phone line is not active, something went wrong during the registration which must be corrected. If still having problems, call DoorKing tech support. Attach a label to  the inside of the cellular enclosure listing the local phone number that was assigned during registration. For DATA ONLY cellular systems skip the voice testing and proceed to remote program testing.

Voice Testing – Program a phone number into the memory of the AccessPlus using the AccessPlus keypad. Then call that programmed number on the AccessPlus. Have the  call recipient press “9” on their phone to open the door. Verify the 9 tone is detected (door will open). The feedback on the AccessPlus MUST be adjusted as necessary for  the cellular network. This adjustment is VERY important for DTMF detection. See specific AccessPlus Installation/Owner’s instruction manual for programming and  adjustment information. Note: The 1812 AccessPlus automatically adjusts feedback and needs no adjustment.
IMPORTANT Note: When using the cellular network, change TONE OPEN numbers to: Relay 1; 9-8-0-1 and Relay 2; 7-6-5-4.
Remote Program Testing – Install DoorKing Remote Management Software version 1.07A or later on an internet connected PC that will be used for AccessPlus  programming and management. Create an account and open the system Info screen. Enter 1st AccessPlus’s master code, phone number that has been assigned, and pick  DKS Cellular for the service type. If a second AccessPlus is connected, create a second account with the same settings as above except 2nd AccessPlus’s master code MUST  be different. Refer to the Remote account manager software manual for additional settings which MUST be made.
Enter some test data into the resident screen and then attempt to send the data to the AccessPlus.
1800-066 Issued 1-19
Version F

Programming Cellular Board

Program Slide Switch – Slide this switch to program when programming the board LOCALLY using a touch tone telephone. Be sure to switch back to Normal when finished programming.
Cellular voice will NOT work with program slide switch set to PROGRAM.

Setting the Master Code for Voice/Data Cellular System:
Slide switch to Program
Connect a touch tone phone to Phone Terminal. Press and release the Master Code push button. Enter on the phone the new 4 digit Master Code and then press “*”. A tone  should be heard in the phone ear piece.
The new master code is now programmed. Hang up the phone to end programming. Note: The cellular system’s master code MUST be the SAME as 1st AccessPlus master  code. This is how the DKS cellular server identifies the cellular system to contact it if needed.
Set the slide switch back to Normal if done, or leave in Program if more programming will be done.

Cycle Power to the Cellular Module:
This will cycle power to the cellular module if power is ON or it will turn ON the module if it is OFF. This allows the module to re-connect with the cellular network.
Slide Switch to Program:
87 Master Code(Beep) 01(Beep) 1(Beep) to cycle power or 0(Beep) to NOT cycle power.
Hang up Phone Slide switch back to Normal if done programming.

Cycle Power to Cellular Module Schedule:
This schedules the number of days between automatic power cycling of the cellular module. This allows the module to re-connect with the cellular network after periods of  non-usage. The revision letter of YOUR specific circuit board will restrict programming to either “number of days-Rev A ONLY” OR “number of hours-Rev B or higher”.
“Rev B or higher” Circuit Boards, “00-99” number of hours:
Note: 00= no cycle. 01= every hour, 02= every two hours, 03= every three hours etc.
Up to every 99 hrs.
Factory default setting: every 12 hours.
1800-010 Rev B POWER
Slide switch to Program
87 Master Code(Beep) 03(Beep) 00-99*(Beep) number of hours to cycle power.
Hang up phone. Slide switch back to Normal if done programming.

Number of Rings to Answer Call:
Sets the number of rings for an incoming call before the cellular system will answer. 2= two rings, 3= three rings, etc. Up to 9 rings. (2-9) Normally the AccessPlus will answer  on the second ring. In this case the cellular system will listen in for DTMF tones 87 Master code. If received, the cellular system will stay on the line for  programming while the AccessPlus will hang up. If any other DTMF tones are received, the cellular system will ignore them. If the AccessPlus does not answer on the second  ring, the cellular system will answer on the programmed number of rings.
Factory default setting: 5 rings.
Slide switch to Program 87 Master Code(Beep) 04(Beep) 2-9(Beep) number of rings before answering call.
Hang up Phone. Slide switch back to Normal if done programming.

Remotely Programming Cellular

The Voice/Data Cellular System can also be programmed remotely from a cellular phone or LAN line phone.
Call the telephone number of the cellular system. After a couple of rings the system will answer and respond with an answer tone.
Programming may now proceed on previous page. To end programming press “#” and then hang up.
Note: An older AccessPlus entry system may need to have the circuit board upgraded to be able to program remotely because of distorted DTMF tones from the cellular  network.
Update older 1812 AccessPlus/1838 AccessPlus 1970-010 board to Rev S or higher for better DTMF tone detection.
Update older 1802/1808/1810 AccessPlus 1862-010 board to Rev P or higher for better DTMF tone detection.

Troubleshooting Cellular

IMPORTANT: The cellular network distorts DTMF tones received by the entry system. Update older AccessPlus system board (see above) for better DTMF tone detection.  The greatest distortion exists for keys 1-2-3-4-5-6. Keys 7-8-9-0--# work better. Because of this, ONLY the latter keys should be used for TONE OPEN  numbers and the MASTER CODE. The entry system will preform better if keys 7-8-9-0--# are used AND the feedback adjustment on the AccessPlus entry system has  been optimized for the cellular system (see “Voice Testing” on page 4).
Note: The Master Code can only be programmed using numbers and not the “*” or “# ” keys.

Voice Not working:
Are the lights on the cellular module ON? If not, look for circuit board power LED. If ON, program the board to cycle power ON to the cellular module. See “Cycle Power  to the Cellular Module” programming on page 5. Power transformer MUST NOT be connected to a receptacle controlled by a switch.
Program/Normal slide switch is in left PROGRAM position. Slide back to NORMAL position

Poor cellular reception. Look for cellular module “Signal Strength Bars” to be GREEN. If bars are YELLOW or RED, poor or no reception is occurring.
Registration is not complete OR DATA ONLY has been selected. Service suspended because of past due bill. Contact DoorKing for support.

Data Transfer Not Working:
Are the lights on the cellular module ON? Is the board power LED ON? If yes, program the board to cycle power to the cellular module.
See “Cycle Power to the Cellular Module” programming on page 5. Power transformer MUST NOT be connected to a receptacle controlled by a ON/OFF switch.
Poor cellular reception. Look for cellular module “Signal Strength Bars” to be GREEN. If bars are YELLOW or RED, poor or no reception is occurring.
Registration is not complete OR VOICE ONLY has been selected. Service suspended because of past due bill. Contact DoorKing for support.
Wiring error from the cellular system to the entry system. Check network cables.
Master code mismatch. Master code for the AccessPlus, PC software, and DKS cellular website MUST match each other.
Check for remote account manager error messages for failure reasons such as memory size, anti passback mismatch, etc, and correct errors.
Check the LED lights on the Voice/Data cellular circuit board. During a data transfer the yellow Ethernet data LED should be flashing. The data LED near the RJ45 cable should be flashing.

Programming the AccessPlus for Cellular

Before proceeding with any of the programming steps on this page and the next page, install the AccessPlus Management software on the computer (PC ONLY) that will be  used for this purpose. Once the software is installed and the unit is connected, refer to the software programming steps and help screen instructions to proceed with the  programming steps on this page and the next page. Be sure to register the software – follow the on-line registration instructions when you download 1.07A. Be sure that SW1 is in the ON position (MODEM/TCP ENB) on the AccessPlus Interface Board.

Reboot Note: If a programming step calls for a reboot, follow the programming steps in 2.3.5. If you are performing several programming steps that call for a reboot, complete ALL of those steps first, then perform the reboot sequence in 2.3.5.

2.3.1 Set the AccessPlus System IP Address (reboot required)
Factory setting is: no factory default (required programming step)
A valid value for any of the three digit fields in this sequence is 000 to 255. All 3 digits MUST be entered in each field between dots, for example: 192.168.0.30 must be  entered as 192.168.000.030
For System A, program IP address to: 192.168.000.030 For System B if installed, program IP address to: 192.168.000.031

1. Press 5 1 and enter the MASTER CODE. [ 5 1 (beep)]
2. Enter the IP address. Use the key to enter the “dot”. [ _ (beep) *(beep) (beep) _ (beep)]
3. Press 0 # TOGETHER to end. [0 # (beeeeeep)]

2.3.2 Sub-Net Mask (reboot required)
Factory setting is: no factory default (required programming step)
All sub-net mask should be set to 255.255.255.000. This rarely needs to be changed, consult with your network expert first.
Valid values for any of the three digit numbers is 000 to 255.

1. Press 5 2 and enter the MASTER CODE. [ 5 2 (beep)]
2. Enter the sub-net mask number. Use the key to enter the “dot”. [ _ (beep) *(beep) (beep) _ (beep)]
3. Press 0 # TOGETHER to end. [0 # (beeeeeep)]

2.3.3 Set the Cellular Gateway IP Address (reboot required)
Factory setting is: no factory default (required programming step)
Valid value for any of the three digit numbers is 000 to 255. All 3 digits MUST be entered in each field between dots, for example:
192.168.0.1 must be entered as 192.168.000.001 Program Gateway IP address to: 192.168.000.001

1. Press 5 3 and enter the MASTER CODE. [ 5 3 (beep)]
2. Enter the gateway (router) IP address. Use the key to enter the “dot”. [ 1 9 2 (beep) 1 6 8 (beep) 0 0 0 (beep) 0 0 1 *(beep)]
3. Press 0 # TOGETHER to end. [0 # (beeeeeep)]

2.3.4 Set the Port Number (reboot required)
Factory setting is: no factory default (required programming step)
This must be the same port number that was programmed in the software. Valid values are 01024 to 65535.
All 5 digits must be entered in the field, for example: 1030 must be entered as 01030

1. Press 5 6 and enter the MASTER CODE. [ 5 6 (beep)]
2. Enter the 5-digit port number, then press . [ _ (beep)]
3. Press 0 # TOGETHER to end. [0 # (beeeeeep)]

2.3.5 Enable / Disable TCP / IP Support – System Reboot
Factory setting is: no factory default (required programming step)
This programming sequence enables or disables the support for TCP / IP. It will also cause an automatic reboot of the AccessPlus two seconds after the programming  sequence is completed. For this reason, perform this step after all other network setup programming sequences have been completed (sections 2.3.1 through 2.3.4) or  whenever an individual network programming step is performed.

1. Press 5 0 and enter the MASTER CODE. [ 5 0 (beep)]
2. Press 0 to disable TCP / IP OR press 1 to enable TCP / IP. [ _ * (beep)]
3. The system will reboot automatically.

Once the unit is connected, the green LED on the RJ-45 jack on the interface board should light indicating that a good wire connec-tion has been made (See illustration on  previous page). The LAN DOWN LED should go off after a few seconds if all previous programming steps have been completed and programmed successfully.
STOP! If you are OR are going to use a computer with the AccessPlus system, NO other programming at the System Keypad is required. All programming parameters beyond this point can be set in the Management software.
This software will show all the specific programming parameters that will exist in the memory of the AccessPlus system after it has been programmed. It can be easily recalled  for future modification or re-programming.
Download AccessPlus Account Manager software at: http://www.doorking.com/accessories/access-plus-software

Note: The system keypad DOES NOT have the capability to show any of the programming that will exist in the memory of the unit after being programmed. The only way  to keep track of the specific parameters that have been programmed into the unit for future reference when NOT using the management software, is to physically write down  all the information in a log (In back of your chosen AccessPlus manual).

FCC Regulations

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this  device must accept any interference received, including interference that may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide  reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and  used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a  particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment.

RF Exposure Information

This device meets the government’s requirements for exposure to radio waves.
This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government.
This device complies with FCC radiation exposure limits set forth for an uncontrolled environment.

Glossary for UL 294 Compliance

ACCESS CONTROL SYSTEM: A collection of means, measures and specific practices that when combined, form or compose a systematic approach, which enables an authority to control access to areas and resources in a given physical facility. An access control system, within the field of physical security, is generally seen as the second layer  in the security of a physical structure.
ALARM: A condition indicating a state of alert or tamper detection.
ALARM SIGNAL: A transmission of an alarm condition or alarm report.
CONTROLLED AREA: A room, office, building, facility, premises, or grounds to which access is monitored, limited, or controlled.
EQUIPMENT: Any part of an electronic access control system, such as access control units, reader interface modules, access point actuators, access point sensors, keypads,  and the like.
PROTECTED AREA: A room, office, building, facility, premise or grounds to which access is monitored, and limited and/or controlled, whereby the authorized person of  the Access Control System may grant access to non- authorized persons.
RESTRICTED AREA: A room, office, building, facility, premise or grounds to which access is monitored, and limited and strictly controlled, whereby only the administrator of the Access Control System shall issue credentials that will lead to access.

1800-066 Issued 1-19
Version F 120 S. Glasgow Avenue
Inglewood, California 90301 U.S.A.

Documents / Resources

| DKS DOORKING 1800-081 Cellular Voice Data AccessPlus Device [pdf] Installation Guide
1800-081 Cellular Voice Data AccessPlus Device, 1800-081, Cellular Voice Data AccessPlus Device, Voice Data AccessPlus Device, Data AccessPlus Device, AccessPlus Device, Device
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