Tile RE 22002 Starter Pack User Guide
- June 9, 2024
- Tile
Table of Contents
Tile RE 22002 Starter Pack
Specification
- MATERIAL: Device
- ITEM DIMENSIONS LXWXH: 53 x 0.41 x 4.65 inches
- PRODUCT DIMENSIONS: 53 x 0.41 x 4.65 inches
- ITEM WEIGHT: 8 ounces
- BATTERIES: 2 Lithium Metal batteries required
Introduction
One Mate and one Slim tracker are included in this starter two-pack. Use our free iOS or Android app to locate your keys by directly attaching Mate to them, keeping Slim in your wallet, and doing so. Keep track of more for less or give them as gifts to your loved ones. Ask your Smart Home device to locate it for you, or use the Tile app to ring your Mate and Slim when they are within 200 feet. Siri, Xfinity, Google Assistant, Amazon Alexa, and Tile are all compatible.
Use the Tile app to view your Tile’s most recent location when out of Bluetooth range, or ask the secure and anonymous Tile Network for assistance. Even when your phone is silent, use Tile to locate it. For proactive finding features and improved services like Item Reimbursement, Smart Alerts, and Free Battery Replacement, subscribe to Premium or Premium Protect.
WHAT IS TILE?
Find everything that matters to you, with Tile. Our Bluetooth-enabled devices and handy app make everything findable. Tile helps you locate everyday essentials during your daily routine, removing little inconveniences, and helping you stay organized so you can do your best and focus on what matters. Our versatile finders can slide, stick or attach to anything from your keys to your wallet, phone, passport, laptop, pets, and more.
You can download the free Tile App in the Apple App Store and Google Play Store.
You don’t need to have a Tile to join the Tile community!
HOW DOES TILE WORK?
During set up, the Tile app on your smartphone “discovers” the Bluetooth enabled Tile and establishes a connection. Tile then uses the location services of your smartphone to communicate up-to-date location information to the app.
Tile has three main finding features. You can:
- Ring your Tile from the Tile app when it is within Bluetooth range
- View the last known location of your Tile using the map on the Tile app
- Enable ‘Notify When Found’ to enlist the help of the Tile community to locate your Tile
But wait, there’s more! With Tile you can also:
- Use the Circles to Find if you can’t hear your Tile ring, just watch the green circles fill in as you get closer.
- Use Find My Phone to find your phone or tablet with a push of your Tile’s button
- Share your Tile with a trusted friend or family member
If you’re having trouble connecting to your Tile, please email us at socialsupport@thetileapp.com.
Please also check to see if you have these settings enabled for Tile to work properly:
- Your Bluetooth is turned on.
- Your Location settings are turned on correctly.
- You can search ‘Permission Settings’ in our Help Center to learn more.
- Your device’s software is up to date. This will ensure your device has the latest Bluetooth support.
- You have the latest version of the Tile app.
FAQs
I want to use a tile for my phone how do I best attach it to my phone?****
You actually don’t need to attach a Tile to your phone at all! One of Tile’s core finding features is the ability to ring your phone using any Tile that is connected. Simply double-click the button on your Tile! Please be advised that this requires the app to be open and running within Bluetooth range, so make sure to leave the app running in the background of your phone.
Was thinking about getting the 4 pack and give one each to my adult kids. Do they all 4 work separately so they each can have one?****
Absolutely! You can give your kids a Tile each. Tiles comes un-activated, and can only be activated once.
How does this differ from the 2018 version? (Tile mate)****
We’ve made some improvements to our Tile Mate and are super excited to share them with you! The newest version of Mate boasts an increased range of 200 feet and louder max volume. Batteries are replaceable and guaranteed to last 1 full year. We hope you love the new and improved Mate – give it a try and share your feedback with us!
How does it work? Say you can’t find your phone and keys both list at same time. . How do you locate them?****
Tile is a small Bluetooth device you can attach to your key chain, briefcase, and bag to name a few things. It connects with your mobile device and allows you to ring your misplaced item or vice versa, ring your phone.
Does this come with a year of Premium?****
Not that I am aware of. I had to pay for it.
Is the Mate best for a wallet?****
The Tile Mate is great for keys, backpacks, pets, etc. Though it can work on wallets, we have designed a Tile that is specifically for wallets – the Tile Slim. Its design is thin, discreet and roughly the size of 2 credit cards. Slim can slip easily into wallets and passports cases or be adhered to the back of tablets and laptops. We’ve also increased the Bluetooth range to 200 feet! Also, the battery life has been improved to last up to 3 years with no additional upkeep.
So, do I have to have the phone on to find it? & is there some kind of sticker I put on my phone?****
You don’t actually need to put a Tile physically on your phone in order to locate it. However, you do need a Tile and our companion app to ring your phone. One of Tile’s core finding features is the ability to ring your phone using any Tile that is connected. Simply double-click the button on your Tile! Please be advised that this requires the app to be open and running within Bluetooth range, so make sure to leave the app running in the background of your phone. For more information please visit the Tile App website’s Help Center and search “Find My Phone with Tile”.
Have you noticed a huge drain on the phone battery due to Location Services set to always on?****
Our engineers are constantly working to improve the battery consumption of our app. I can say that the Tile app is optimized so that it takes up as much battery as most other apps running on your phone. The key difference is that our app, unlike many others, does need to be open and running in the background at all times and performs background activity to ensure your items are still being tracked reliably.
Can I use it on my cat?****
You can definitely use Tile with your pet cat!
the tile mate we ordered was shown as delivered today, but it must have been delivered to someone else. we did not receive it.****
If the order was made on Amazon, I recommend contacting Amazon’s customer service so they can look into this delivery status of your order. However, if the order was placed directly on the Tile website, kindly reach out to us through the Tile App website’s Help Center and click on Contact Customer Care. Be sure to use the email tied to your account, provide the sales order number located in your order confirmation and reference this review. We’ll be happy to help.
Will it let me know if my dog is on my flight in the cargo area of the plane?****
I would say not. Tile uses Bluetooth which will be spotty through a plane fuselage. It should give you last known location which might help. However, my success rate within 10’ and no obstruction is about 50/50 so I wouldn’t believe it if it said your dog was not on board.
Will this work with an I phone****
Tile is compatible with Apple devices, such as your iPhone as long as it meets the device compatibility requirements. Your Apple device should be running iOS 12 or newer and has Bluetooth 4.0 or higher. For more information, please visit the Tile App website’s help center and search “Device Compatibility.”
I see it work with echo so is it compatible with FiOS? I ask because my outlets adapters don’t.****
Your ISP and your smart home hub are different things. Your adapters not working has nothing to do with Fios. These work with echo as long as you have an internet connection.
I bought a two pack of these and only received one of the tile. When will I receive the other tile?****
Mine came in the same package so maybe check the packaging.
Are tile devices compatible with the Samsung galaxy j7 crown?****
If you can download the Tile App, it will work.
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