ReliOn Platinum Wireless Blood Glucose Monitoring System User Guide
- June 3, 2024
- RELiON
Table of Contents
Platinum
Wireless Blood Glucose Monitoring System
Start Here
Quick Start Guide
For in vitro diagnostic use only
Platinum Wireless Blood Glucose Monitoring System
WARNING
Keep new and used batteries away from children. See the User’s Manual for
additional information.
- This Quick Start Guide does not replace the User’s Manual for your ReliOn Platinum blood glucose meter. The User’s Manual contains important cleaning and disinfecting procedures and additional information.
- The meter is for single patient use. Do not share it with anyone, including other family members! Do not use on multiple patients!
- All parts of the kit are considered biohazardous and can potentially transmit infectious diseases from bloodborne pathogens, even after you have performed cleaning and disinfecting.
- If you drop the meter or drop the meter with a test strip inserted, the meter and/ or test strip could be damaged. Discard the test strip and perform a control test with control solution and a new, unused test strip to ensure the meter and test strips are both working properly. Then repeat the blood glucose test with a new test strip.
- When performing a blood glucose test, remove your finger from the test strip after the test strip is dosed and the flashing hourglass symbol appears on the meter. Failure to move your finger away from the test strip during measurement could give inaccurate results.
NOTE
- Always have a spare set of batteries.
- Battery life may vary due to factors such as temperature and battery manufacturer.
Meter Overview
- Up Button and Down Button
- Display
- Target Range Indicator
- Micro USB Port
- Test Strip Ejector
- Battery Door
- Test Strip Slot
Set the Time and Date
The meter prompts you to set the time and date the first time you turn it on.
Set-up appears on the display with the hour flashing.
Press or to increase or decrease the hour.
Press and hold to set the hour and move to the next field.
Repeat steps 1 and 2 to adjust each field.
After setting the year, press and hold until the flashing test strip symbol
appears to save your settings.
Perform a Blood Glucose Test
Wash and dry your hands thoroughly before and after you xperform a blood glucose test.| Check the Use By date on the test strip container. Do not use test strips past the Use By date.| Remove a test strip from the test strip container. Close the cap tightly.
Insert the metallic end of the test strip into the meter.
| The meter turns on.
A flashing drop symbol appears.
Obtain a blood drop using a lancing device. Press the lancing device firmly
against the side of your fingertip to prick your finger.| Touch the yellow
edge of the test strip to the blood drop. Do not put blood on top of the test
strip.
Remove your finger from the test strip when the flashing appears. Failure to
move your finger away from the test strip could give inaccurate test
results.| The test result appears on the display in less than 4 seconds.| Your
test result appears with an arrow. This arrow shows if your test result falls
above, within, or below the target range. The target range is represented
by the green region of the target range indicator. The arrow will flash if
your test result falls above or below this range.
See the User’s Manual for more information on the target range.
Connect the ReliOn Platinum meter to the mySugr app
https://assets.mysugr.com/app/qr.html Using your smartphone, scan the QR
code to download the mySugr app from the App Store or Google Play and create
your mySugr account.| Turn on Bluetooth® on your smartphone (if it’s not on
already).
Open the mySugr app, and select Connections on the menu. Select ReliOn Platinum, and then Connect now. Follow the step-by-step directions for pairing.| After your meter is successfully connected to the mySugr app, data from your device is imported automatically. Now you can easily keep your diabetes data under control!
Error Messages
Note
Always follow your healthcare professional’s instructions. For example, if
your healthcare professional has advised you to immediately treat a low blood
glucose result (such as by eating something), do that first.
The error code and Err will alternate on the display for all coded error
messages (E-1 through E 14).
If any of the error messages below appear on the display at any time, refer
immediately to the Error Messages section in the chapter Meter Maintenance and
Troubleshooting of the User’s Manual.
E-1 The test strip may be damaged, not properly inserted, or was
previously used.
Remove and reinsert the test strip or replace it if damaged or previously
used.
E-3 A meter or test strip error has occurred. This error message could
appear if the cap on the test strip container was not closed tightly. The test
strips may have been damaged due to improper storage or handling. Never make
therapy decisions based on an error message. Repeat the blood glucose test. If
a second E-3 error message appears, perform a control test with the control
solution and a new test strip. See the Performing a Control Test section in
the chapter Control Tests of the User’s Manual. If you continue to receive an
E-3 error message, use an alternate method for testing your blood glucose,
such as a back-up meter and test strip. If the alternate method gives an
extremely high blood glucose result, or if an alternate method is not
available, contact your healthcare professional immediately.
In rare cases, an E-3 error message may indicate that your blood glucose is
extremely high and above the system’s measuring range. See the Unusual Blood
Glucose Results section in the chapter Blood Glucose Tests of the User’s
Manual for other possible causes of the error message.
E-4 Not enough blood or control solution was drawn into the test strip
for measurement or was applied after the test had started. Discard the test
strip and repeat the blood glucose or control test.
E-6 Blood or control solution was applied to the test strip before the
flashing drop symbol appeared on the display. Discard the test strip and
repeat the blood glucose or control test.
E-7 An electronic error occurred. Remove the batteries, press and hold
either meter button for at least 2 seconds, and reinsert the batteries.
Perform a blood glucose or control test.
E-8 The temperature is above or below the proper range for the system.
Refer to the test strip package insert for system operating conditions. Move
to an area with the appropriate conditions and repeat the blood glucose or
control test. Do not artificially heat or cool the meter.
E-9 The batteries may be out of power. Turn the meter back on. If you are
in a cold environment, move to a location with a more moderate temperature and
retest. If the message continues to appear after several attempts, replace
the batteries. If the message reappears after the batteries have been
replaced, remove the batteries, press and hold either meter button for at
least 2 seconds, then reinsert the batteries.
E 10 The time and date setting may be incorrect. A flashing wireless
symbol appears while the meter attempts to synchronize the time and date with
the paired device. When the wireless symbol no longer appears, press the Up
button to turn the meter off. Press the Up button a second time until the
flashing test strip symbol appears. If time and date sync was not successful
the meter prompts you to set them the next time you turn it on. See the
Setting the Time and Date section in the chapter Your New System of the
User’s Manual.
E 11 The test strip may be damaged. Repeat the blood glucose or control
test with a new test strip.
E 12 Your blood sample may contain a high level of ascorbate. Contact
your healthcare professional.
E 13 Fluid or foreign material may be present in the test strip slot.
Remove and reinsert the test strip or repeat the blood glucose or control test
with a new test strip. If the error persists, contact Customer Service at
1-800-819-1097.
E 14 An electronic error has occurred. Contact Customer Service at
1-800-819-1097.
Note
Contact Customer Service at
1-800-819-1097 if the error message
continues.
For questions, contact Customer Service at
1-800-819-1097. Phone support is
available from 8:00 AM – 8:00 PM ET, Monday – Friday.
For questions at all other times, or in case of emergency, contact your
healthcare professional or emergency medical response.
Roche Diabetes Care, Inc.
9115 Hague Road
Indianapolis, Indiana 46256
MYSUGR is a trademark of Roche.
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. and any use of such marks by the manufacturer is under
license. All other product names and trademarks are the property of their
respective owners.
U.S. Pat.: http://www.roche-diagnostics.us/patents
© 2022 Roche Diabetes Care
09410112001A-0322
Documents / Resources
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ReliOn Platinum Wireless Blood Glucose Monitoring
System
[pdf] User Guide
Platinum Wireless Blood Glucose Monitoring System, Platinum, Wireless Blood
Glucose Monitoring System, Blood Glucose Monitoring System, Glucose Monitoring
System, Monitoring System
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References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>