SILVER STAR SmartHub Account User Guide
- June 15, 2024
- SILVER STAR
Table of Contents
SILVER STAR SmartHub Account
Product Information
The SmartHub account is a web-based platform that allows users to manage their account and receive important notifications. By adding a textable number to your account, you can stay informed about various account happenings such as new offerings, bill information, outage updates, and tips & tricks. You have the flexibility to opt out of these notifications at any time and can manage which types of notifications you wish to receive within the SmartHub portal.
Specifications
- Platform: Web-based
- Compatibility: Compatible with all major web browsers
Product Usage Instructions
Step 1: Log in to your SmartHub account
To add a textable number to your SmartHub account, follow these steps:
- Open your web browser and go to the SmartHub website at silverstar.smarthub.coop
- Enter your login credentials to access your SmartHub account.
Step 2: Select Notifications and Manage Contacts
- Once logged in, locate the Notifications option in the menu and click on it.
- From the drop-down menu, choose “Manage Contacts.”
Step 3: Add Phone Contact
In the Manage Contacts section, you will find the option to add a phone
contact. Follow these steps:
- Click on the “+ Add Phone Contact” button.
- A form will appear where you need to input your mobile number.
- Select the checkbox to indicate that you want to receive text messages.
- Click on the “Continue” button to proceed.
Step 4: Review and Agree to SMS Terms and Conditions
- You will be presented with the SMS Terms and Conditions. Review them carefully.
- If you agree to the terms, select the checkbox to indicate your agreement.
Step 5: Phone Verification Code
- SmartHub will send a phone verification code to the mobile number you provided.
- Check your phone for the verification code.
- Input the verification code in the designated field on the SmartHub website.
- Select the “Save Contact” button to complete the process.
That’s it! Your textable number is now added to your SmartHub account. You will see your number listed in your account information, and you will receive a confirmation text message indicating that the process was successful.
Frequently Asked Questions (FAQ)
-
Can I opt out of receiving text notifications?
Yes, you can opt out of receiving text notifications at any time. Simply log in to your SmartHub account, go to Notifications, and manage your contact preferences accordingly. -
Can I choose which types of notifications I receive via text?
Yes, within the SmartHub portal, you can manage which types of notifications you wish to receive via text. You have the flexibility to customize your preferences based on your needs and interests. -
Is there a limit to the number of textable numbers I can add to my account?
There is no specific limit to the number of textable numbers you can add to your SmartHub account. However, it is recommended to add only the numbers that you personally use to avoid unnecessary notifications.
How to Add a textable number in your SmartHub account (Web)
Adding a text number to your account will let us keep you in the know about account happenings like new offerings, your bill information, outage updates, and tips & tricks. You can opt out at any time and manage which things you’ll get notifications for within the SmartHub portal.
- Step 1- Log in to your SmartHub account at silverstar.smarthub.coop:
- Step 2- Select “notifications” and choose “manage contacts” from the drop down.
- Step 3 – you’ll be able to “+Add Phone Contact.”
- Step 4- input your mobile number, and select “receive text messages.” Hit continue.
Step 5- Review the SMS Terms and Conditions. Select “Agree.”
- Step 6 – SmartHub will send a phone verification code to properly pair your phone to your account. Input that code here, and select “save contact.”
That’s it! You’ll see your number listed in the account and receive a confirmation text.