COMMSCOPE RUCKUS Cloudpath Enrollment System Owner’s Manual
- June 3, 2024
- CommScope
Table of Contents
COMMSCOPE RUCKUS Cloudpath Enrollment System
Cloudpath Enrollment System
White Glove Service
Offered by RUCKUS Professional Services.
WHAT IS CLOUDPATH
ENROLLMENT SYSTEM?
Cloudpath is a cloud service (or on-premises software) that delivers secure
network access
for BYOD, guest users and IT-owned devices. Users connect their devices to the
wired/wireless network quickly and easily, with intuitive self-service
workflows. IT sees a dramatic decline in trouble tickets related to network
access. The system employs multiple safeguards to address the security flaws
inherent to default methods for network onboarding and authentication,
increasing security for users, devices, data and the network.
WHITE GLOVE SERVICE BENEFITS
-
Accelerates Cloudpath Enrollment System deployment timeline
Ensures an optimal product deployment for your network environment -
Reduces costs associated with product deployment
MAXIMIZING INVESTMENTS
To help optimize technology investments, RUCKUS and its partners offer
complete solutions for enterprise and education networks, including training,
support, and professional services.
For more information, contact a RUCKUS sales partner or visit:
https://partners.ruckuswireless.com/.
For more information about RUCKUS Professional Services (RPS), contact your
account manager, systems engineer, or visit
https://partners.ruckuswireless.com/Professional-Services.
RUCKUS CLOUDPATH ENROLLMENT SYSTEM WHITE GLOVE SERVICE
White Glove Service is a remote deployment assistance service to help you install and configure Cloudpath Enrollment System, the RUCKUS cloud service (also available as on-premises software), for secure network onboarding. It’s ideal for IT teams that want to maximize efficiency in rolling out Cloudpath features for their users. It lets your organization reduce costs associated with product deployment and accelerate the deployment timeline. Expert assistance from the RUCKUS technical team helps to ensure an optimal deployment for your environment.
EXPERT DEPLOYMENT ASSISTANCE
With White Glove Service, a RUCKUS solution architect that is a Cloudpath
product expert guides you through the deployment process. The architect helps
you apply proven methods developed and refined over the course of numerous
successful product deployments in a wide range of customer IT environments.
You communicate via conference call and online collaboration tools to ensure
the necessary knowledge transfer as you deploy the product with confidence.
RUCKUS helps you to employ a proven, structured approach to optimize the
product for your environment. Deployment occurs in three broad phases:
deployment planning, product configuration and integration, and post-
configuration.
PHASES OF A SUCCESSFUL CLOUDPATH DEPLOYMENT
RUCKUS guides you through deploying Cloudpath based on a proven, structured
approach that is designed to ensure a successful deployment.
PHASE ONE: DEPLOYMENT PLANNING
In the deployment planning phase, RUCKUS walks you through the deployment
process and provides you with a pre-deployment checklist. We also remotely
help you deploy the Cloudpath software in your cloud/hosted system or your own
virtual environment.
We create administrator accounts with the level of access in the system that
you designate, depending upon the individual’s role in the organization. We
help to configure Cloudpath to communicate with the user database, such as
Active Directory, LDAP, RADIUS and other supported platforms.
RUCKUS helps set up the initial workflows for internal and guest users. We help
to fine tune the captive portal as needed to meet your specifications.
PHASE TWO: INSTALLATION
The installation stage begins with the wired and wireless network
infrastructure already in place and configured by your IT team. In this phase,
RUCKUS reviews the following with you via conference call using a web-based
collaboration platform:
- Design of the WLAN/wired network user authentication database infrastructure
- Pre-deployment checklist
- Pre-existing VM infrastructure
With White Glove Service, RUCKUS provides you with remote support by phone, email and web conference to install and configure Cloudpath. We provide support for integration of the software with your network infrastructure.
PHASE THREE: POST-CONFIGURATION VALIDATION TESTING
As you test your Cloudpath deployment, RUCKUS helps you to modify or fine tune
the deployment if the application’s behavior deviates from your requirements
or expectations. The validation testing process typically includes these
steps:
- Verification of product installation
- Confirmation that clients can reach the onboarding portal
- Confirmation that clients can download a digital certificate and use it to join the network
- Confirmation that other application authentication methods function as required (dynamic pre-shared keys, MAC authentication or other supported methods)
- Customer sign-off on successful deployment
SUMMARY
White Glove Service helps you to successfully deploy Cloudpath Enrollment
System so that it starts adding value for your users as soon as possible—and
starts dramatically reducing trouble tickets related to network access. You
also make the most of the product’s powerful security features. The assistance
of a highly experienced RUCKUS technical expert helps to ensure that your
deployment meets your expectations.
ORDERING INFORMATION
EDUCATION ENVIRONMENT
| SKU | Description | Long Description/Outline |
|---|---|---|
| 905-PRO1-CPWG-ED1 | White Glove Service for Education, Tier 1 – Remote – | |
| Assistance for server setup and initial configuration. | RUCKUS Pro Services |
Setup and configuration of a single instance of the CloudPath server, for a
RUCKUS Wi-Fi network in an Education environment. Includes integration with
one (1) identity server. All other services will be internal to the Cloudpath
system.
905-PRO1-CPWG-ED2| White Glove Service for Education, Tier 2 – Remote – Tier 1
server setup plus 3rd party system integration.| RUCKUS Pro Services Setup and
configuration of a single instance of the CloudPath server, for a RUCKUS or
Non-RUCKUS Wi-Fi network in an Education environment. Integration with 3rd
party systems for certificate deployment and authentication, including MDM
solutions, Active Directory, firewall, multi-tenancy, etc.
905-PRO1-CPWG-ED3| White Glove Service for Education, Tier 3 – Remote – Tier 1
& Tier 2 plus switching/network integration.| RUCKUS Pro Services Setup and
configuration of a single instance of the CloudPath server, for a Wi-Fi &
Wired switching network in an Education environment. Includes integration with
3rd party systems, specifically adding functionality for the wired network.
TACACS+ is included when using the VM version of Cloudpath.
ENTERPRISE ENVIRONMENT
| SKU | Description | Long Description/Outline |
|---|---|---|
| 905-PRO1-CPWG-EN1 | White Glove Service for Enterprise, Tier 1 – Remote – | |
| Assistance for server setup and initial configuration. | RUCKUS Pro Services |
Setup and configuration of a single instance of the CloudPath server, for a
RUCKUS Wi-Fi network in an Enterprise environment. Includes integration with
one (1) identity server. All other services will be internal to the Cloudpath
system.
905-PRO1-CPWG-EN2| White Glove Service for Enterprise, Tier 2 – Remote – Tier
1 server setup plus 3rd party system integration.| RUCKUS Pro Services Setup
and configuration of a single instance of the CloudPath server, for a RUCKUS
or Non-RUCKUS Wi-Fi network in an Enterprise environment. Integration with 3rd
party systems for certificate deployment and authentication, including MDM
solutions, Active Directory, firewall, multi-tenancy, etc.
905-PRO1-CPWG-EN3| White Glove Service for Enterprise, Tier 3 – Remote – Tier
1 & Tier 2 plus switching/network integration.| RUCKUS Pro Services Setup and
configuration of a single instance of the CloudPath server, for a Wi-Fi &
Wired switching network in an Enterprise environment. Includes integration
with 3rd party systems, specifically adding functionality for the wired
network. TACACS+ is included when using the VM version of Cloudpath.
To engage RUCKUS Professional Services for Cloudpath White Glove Services, visit https://partners.ruckuswireless.com/Professional-Services.
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