COMMSCOPE RUCKUS Cloudpath Enrollment System Owner’s Manual

: June 3, 2024
: CommScope

Table of Contents

COMMSCOPE RUCKUS Cloudpath Enrollment System
Cloudpath Enrollment System
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

COMMSCOPE RUCKUS Cloudpath Enrollment System

Cloudpath Enrollment System

White Glove Service

Offered by RUCKUS Professional Services.

WHAT IS CLOUDPATH

ENROLLMENT SYSTEM?
Cloudpath is a cloud service (or on-premises software) that delivers secure network access
for BYOD, guest users and IT-owned devices. Users connect their devices to the wired/wireless network quickly and easily, with intuitive self-service workﬂows. IT sees a dramatic decline in trouble tickets related to network access. The system employs multiple safeguards to address the security ﬂaws inherent to default methods for network onboarding and authentication, increasing security for users, devices, data and the network.

WHITE GLOVE SERVICE BENEFITS

Accelerates Cloudpath Enrollment System deployment timeline
Ensures an optimal product deployment for your network environment
Reduces costs associated with product deployment

MAXIMIZING INVESTMENTS
To help optimize technology investments, RUCKUS and its partners offer complete solutions for enterprise and education networks, including training, support, and professional services.
For more information, contact a RUCKUS sales partner or visit: https://partners.ruckuswireless.com/.
For more information about RUCKUS Professional Services (RPS), contact your account manager, systems engineer, or visit https://partners.ruckuswireless.com/Professional-Services.

RUCKUS CLOUDPATH ENROLLMENT SYSTEM WHITE GLOVE SERVICE

White Glove Service is a remote deployment assistance service to help you install and conﬁgure Cloudpath Enrollment System, the RUCKUS cloud service (also available as on-premises software), for secure network onboarding. It’s ideal for IT teams that want to maximize efﬁciency in rolling out Cloudpath features for their users. It lets your organization reduce costs associated with product deployment and accelerate the deployment timeline. Expert assistance from the RUCKUS technical team helps to ensure an optimal deployment for your environment.

EXPERT DEPLOYMENT ASSISTANCE
With White Glove Service, a RUCKUS solution architect that is a Cloudpath product expert guides you through the deployment process. The architect helps you apply proven methods developed and reﬁned over the course of numerous successful product deployments in a wide range of customer IT environments.
You communicate via conference call and online collaboration tools to ensure the necessary knowledge transfer as you deploy the product with conﬁdence. RUCKUS helps you to employ a proven, structured approach to optimize the product for your environment. Deployment occurs in three broad phases: deployment planning, product conﬁguration and integration, and post- conﬁguration.

PHASES OF A SUCCESSFUL CLOUDPATH DEPLOYMENT

COMMSCOPE-RUCKUS-Cloudpath-Enrollment-System-01
RUCKUS guides you through deploying Cloudpath based on a proven, structured approach that is designed to ensure a successful deployment.

PHASE ONE: DEPLOYMENT PLANNING
In the deployment planning phase, RUCKUS walks you through the deployment process and provides you with a pre-deployment checklist. We also remotely help you deploy the Cloudpath software in your cloud/hosted system or your own virtual environment.
We create administrator accounts with the level of access in the system that you designate, depending upon the individual’s role in the organization. We help to conﬁgure Cloudpath to communicate with the user database, such as Active Directory, LDAP, RADIUS and other supported platforms.
RUCKUS helps set up the initial workﬂows for internal and guest users. We help to ﬁne tune the captive portal as needed to meet your speciﬁcations.

PHASE TWO: INSTALLATION
The installation stage begins with the wired and wireless network infrastructure already in place and conﬁgured by your IT team. In this phase, RUCKUS reviews the following with you via conference call using a web-based collaboration platform:

Design of the WLAN/wired network user authentication database infrastructure
Pre-deployment checklist
Pre-existing VM infrastructure

With White Glove Service, RUCKUS provides you with remote support by phone, email and web conference to install and conﬁgure Cloudpath. We provide support for integration of the software with your network infrastructure.

PHASE THREE: POST-CONFIGURATION VALIDATION TESTING
As you test your Cloudpath deployment, RUCKUS helps you to modify or ﬁne tune the deployment if the application’s behavior deviates from your requirements or expectations. The validation testing process typically includes these steps:

Veriﬁcation of product installation
Conﬁrmation that clients can reach the onboarding portal
Conﬁrmation that clients can download a digital certiﬁcate and use it to join the network
Conﬁrmation that other application authentication methods function as required (dynamic pre-shared keys, MAC authentication or other supported methods)
Customer sign-off on successful deployment

SUMMARY
White Glove Service helps you to successfully deploy Cloudpath Enrollment System so that it starts adding value for your users as soon as possible—and starts dramatically reducing trouble tickets related to network access. You also make the most of the product’s powerful security features. The assistance of a highly experienced RUCKUS technical expert helps to ensure that your deployment meets your expectations.

ORDERING INFORMATION

EDUCATION ENVIRONMENT

SKU	Description	Long Description/Outline
905-PRO1-CPWG-ED1	White Glove Service for Education, Tier 1 – Remote –
Assistance for server setup and initial configuration.	RUCKUS Pro Services

Setup and configuration of a single instance of the CloudPath server, for a RUCKUS Wi-Fi network in an Education environment. Includes integration with one (1) identity server. All other services will be internal to the Cloudpath system.
905-PRO1-CPWG-ED2| White Glove Service for Education, Tier 2 – Remote – Tier 1 server setup plus 3rd party system integration.| RUCKUS Pro Services Setup and configuration of a single instance of the CloudPath server, for a RUCKUS or Non-RUCKUS Wi-Fi network in an Education environment. Integration with 3rd party systems for certificate deployment and authentication, including MDM solutions, Active Directory, firewall, multi-tenancy, etc.
905-PRO1-CPWG-ED3| White Glove Service for Education, Tier 3 – Remote – Tier 1 & Tier 2 plus switching/network integration.| RUCKUS Pro Services Setup and configuration of a single instance of the CloudPath server, for a Wi-Fi & Wired switching network in an Education environment. Includes integration with 3rd party systems, specifically adding functionality for the wired network. TACACS+ is included when using the VM version of Cloudpath.

ENTERPRISE ENVIRONMENT

SKU	Description	Long Description/Outline
905-PRO1-CPWG-EN1	White Glove Service for Enterprise, Tier 1 – Remote –
Assistance for server setup and initial configuration.	RUCKUS Pro Services

Setup and configuration of a single instance of the CloudPath server, for a RUCKUS Wi-Fi network in an Enterprise environment. Includes integration with one (1) identity server. All other services will be internal to the Cloudpath system.
905-PRO1-CPWG-EN2| White Glove Service for Enterprise, Tier 2 – Remote – Tier 1 server setup plus 3rd party system integration.| RUCKUS Pro Services Setup and configuration of a single instance of the CloudPath server, for a RUCKUS or Non-RUCKUS Wi-Fi network in an Enterprise environment. Integration with 3rd party systems for certificate deployment and authentication, including MDM solutions, Active Directory, firewall, multi-tenancy, etc.
905-PRO1-CPWG-EN3| White Glove Service for Enterprise, Tier 3 – Remote – Tier 1 & Tier 2 plus switching/network integration.| RUCKUS Pro Services Setup and configuration of a single instance of the CloudPath server, for a Wi-Fi & Wired switching network in an Enterprise environment. Includes integration with 3rd party systems, specifically adding functionality for the wired network. TACACS+ is included when using the VM version of Cloudpath.

To engage RUCKUS Professional Services for Cloudpath White Glove Services, visit https://partners.ruckuswireless.com/Professional-Services.

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