nVent Floor Heating User Manual

: June 3, 2024
: nVent

Table of Contents

IN production
What Will We Do to Correct Problems?
How Do You Get Service?
What Does This Product Warranty Not Cover?
What Must You Do to Keep the Warranty in Effect?
How Does State/Provincial Law Relate To This Warranty?
Customer support
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

nVent Floor Heating

IN production

25 year Limited Product Warranty for floor heating products

nVent warrants all goods listed below against faulty workmanship and use of defective materials when such goods are properly installed, operated, and maintained according to product documentation. All documentation regarding proper use and installation can be found on our web site at nVent.com/NUHEAT.
Additionally, the online warranty registration form must be completed at nVent.com/NUHEAT within thirty (30) days from the date of installation and kept by the owner of the building, together with a copy of the commissioning report, relevant invoice, and photographs, showing the product(s) in their entirety after installation but before covering with flooring material.

A TWENTY FIVE (25) YEAR LIMITED PRODUCT WARRANTY FROM THE DATE OF PURCHASE IS AVAILABLE ON THE FOLLOWING PRODUCTS:

Brand	Products
nVent NUHEAT

nVent NUHEAT Custom Mat
nVent NUHEAT Standard Mat
nVent NUHEAT Mesh
nVent NUHEAT Cable
nVent NUHEAT Membrane
nVent NUHEAT Peel & Stick Membrane

A THREE (3) YEAR LIMITED PRODUCT WARRANTY FROM THE DATE OF PURCHASE IS AVAILABLE ON THE FOLLOWING PRODUCTS:

Brand	Thermostats
nVent NUHEAT

nVent NUHEAT Signature
nVent NUHEAT Element
nVent NUHEAT Home

This Limited Product Warranty is only valid for products purchased from an authorized nVent NUHEAT reseller and installed within the United States or Canada on or after November 1st, 2016. This Limited Product Warranty can be amended only by a written instrument signed by a duly authorized officer of nVent.

What Will We Do to Correct Problems?

nVent will examine and confirm that any alleged product issue covered by this Limited Product Warranty actually exists and occurred in the course of proper and normal use and was not caused by accident, misuse, neglect, alteration or improper installation, operation, maintenance, repair, or testing, or such other cause outside of the responsibility of nVent under this Limited Product Warranty. nVent will repair such goods or supply replacement goods or credit Buyer’s account for goods covered by this Limited Product Warranty, whichever nVent may elect at its sole discretion.

How Do You Get Service?

The Buyer must promptly notify nVent, or its Representative, either by written correspondence or by e-mail within thirty (30) days after discovery of an alleged warranty issue. Detailed warranty claim information will be requested at this time, including the documentation listed above, and must be supplied by the Buyer. The Buyer may then be asked to return the goods, postage paid, to the location given by nVent.

What Does This Product Warranty Not Cover?

Goods subjected to misuse, neglect, alteration, or improper installation, operation, maintenance, repair, or testing (or such other act or omission, not attributable to nVent) are not covered by this Limited Product Warranty. Goods obtained via an unauthorized reseller are not covered by this Limited Product Warranty. This Limited Product Warranty also does not cover cracks or fractures in tile(s) or grout resulting from structural movement or failure, excessive deflection, or other failure in the flooring substrate. nVent shall in no event be liable for the cost of removal or installation, for loss or damage to or loss of use of facilities or other property, loss of revenue, loss of use of revenue, loss of profits or anticipated profits, or other damages or costs of any kind whatsoever, whether direct, indirect, incidental, punitive, or consequential, and in no event shall nVent liability exceed an amount equal to the sales price. In addition, this warranty is non- transferable.

What Must You Do to Keep the Warranty in Effect?

Properly install, operate and maintain your nVent system as specified in the associated nVent installation literature.

How Does State/Provincial Law Relate To This Warranty?

THE FOREGOING LIMITED PRODUCT WARRANTY IS IN LIEU OF ALL OTHER REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT, AND OF ANY OTHER OBLIGATION OR LIABILITY ON THE PART OF NVENT, WHETHER BY STATUTE, CONTRACT, STRICT LIABILITY, TORT OR OTHERWISE.
If the goods are a consumer product in Buyer’s jurisdiction, Buyer may have additional legal rights under the applicable national/ state/ provincial legislation governing the sale of consumer goods. As a result, the above exclusions and/or limitations on the warranty may or may not apply.