T-Mobile Voice Intelligence Vi Collaboration Solution User Guide
- June 3, 2024
- T-Mobile
Table of Contents
Voice Intelligence (Vi)™
Boosting Workplace Productivity
User Guide
Voice Intelligence Vi Collaboration Solution
When it comes to improving your business, no instruction manual guarantees
success.
To close deals and get more done, you might feel compelled to make a
drastic change, like hiring an entirely new team or overhauling every single
operations system.
But this all-or-nothing approach isn’t necessarily the answer. Instead, try
implementing one change that has far-reaching effects.
Enter: Voice Intelligence (Vi)™
Vi. These two little letters can seem intimidating, but integrating our
proprietary, real-time Artificial Intelligence technology into your workplace,
has the power to make your team more efficient and effective.
In short, Vi helps you work smarter, not harder, so you can focus on what
matters most: building a better business.
Vi tools help ramp up workplace productivity, increase sales, improve customer
service, and eliminate time consuming tasks.
How businesses are using Artificial Intelligence today.
AI-powered technologies are becoming increasingly prevalent in the
workplace, particularly in business communications. Companies are using voice
transcription, digital platforms, chatbots, and smart assistants to streamline
communication so employees can accomplish more. In fact, experts predict that
the global chatbot market is expected to grow at a compounded annual growth
rate of more than 24%.
And the rising popularity makes sense. Speech recognition technology on its
own is valuable because it turns sound into text. Combine that with natural
language processing and machine learning, and you have a tool that can not
only transcribe voice data but also prescribe what to do with it. Now that’s
powerful.
1 “ Chatbot Market Size, Share& Trends Analysis
Report,” Grand View Research.
What’s the big deal with Vi?
Today, business-grade Vi tools or smart assistants go beyond the basic
capabilities of their consumer counterparts, such as Siri or Alexa. Forget
answering questions about the weather—these smart assistants help run
automated call centers, facilitate customer service, boost marketing
campaigns, provide support during sales conversations, and enhance consumers’
e-commerce experiences.
And they do it all through their unique ability to store and process massive
amounts of verbal data, which they then use to share predictive insights,
pinpoint patterns, and offer suggestions. This level of insight can have an
incredible impact on business profits and everyday operations, helping
employees accomplish more in half the time.
Here are six ways you can use Vi to improve your business
Track important conversations
Strong communication skills are critical in business, but they’re hard to
improve if you don’t know your baseline.
Luckily, Vi can securely track conversations for you. Using natural language
processing and machine learning, AI-driven Voice Intelligence transcribes all
your dialogue in real time. As you chat with colleagues, customers, or
clients, you’ll see your conversation typed out in an easy-to-read text-based
format that indicates who said what. Key points, questions, brilliant ideas—
it’s all there.
The best part: using analytics, smart assistants can help you identify
patterns and share insights, so you can learn how to be more efficient and
thorough on calls. It’s like the business equivalent of watching game film—
you review the transcript, make any necessary adjustments, and watch as your
communication gets better with each call.
Like you, Vi is always evolving. It learns from every conversation, so the
more you use it the more accurate and nuanced the transcriptions become.
Real-time transcription combines the best of both worlds: the ease and
fluidity of talking on the phone with the accuracy and permanence of a written
message.
Eliminate tedious tasks
If you’ve ever taken notes during an important call, you know how
counterproductive it can be. It’s easy to get sucked into a scribbling vortex
trying to capture the details of a discussion, only to find that halfway
through the call you’ve stopped listening and completely lost track of the
words coming out of your own mouth. We get it.
Fortunately, there’s a better way to conduct calls—one that doesn’t leave you
with a scattered brain and cramped hand.
Instead of taking notes, just scan the real-time transcript of your chat and
highlight the important points and takeaways. Actually, Vi will do that for
you. Vi organizes key details and action items as ‘moments’ to review after a
call ends. Think: send John the file by Friday at 2 PM, update spreadsheet, or
schedule a conference call for next week.
When you scrap tasks like note-taking and list-making, you can dedicate more
time to big-picture projects that propel your business forward.
With Vi, you can do the talking and let the algorithms do the heavy lifting.
Keep customers happy
Customer service, much like getting through airport security or going to the
DMV, can be challenging even on a good day. And the most confident and capable
support agents can still find themselves in difficult territory if a customer
is angry or upset.
Vi can monitor calls between your agents and customers, and provide live
sentiment analysis based on the language and context used. From there, call
center supervisors can pinpoint exactly which calls are at risk, so they can
intervene before it’s too late.
The key to stellar customer service is learning how to decipher a customer’s emotional tone and respond accordingly. The right technology can help!
Every call counts
In a world that relies primarily on email and apps to conduct business, many
people label phone calls as outdated or tedious. In actuality, they’re
anything but. Having a real-time conversation is simple and efficient—and your
business’ tech should reflect that.
A unified cloud communications platform automatically integrates with the
programs you use every day, like Zendesk, Salesforce, and G Suite. So, instead
of toggling back and forth between applications to locate customer information
on a call, you can see everything on one user-friendly interface.
This doesn’t just arm you with more information to properly attend to a
customer’s needs, it also saves you time and allows you to stay more engaged.
With Vi, you can make the most out of every conversation.
Getting ahead of business
When you’re busy growing a business, the little items on your to-do list add
up. Between follow-up emails and post-call questions, a 15-minute phone chat
can eat up an hour of your time. Instead of wasting time on rote
administrative duties, hand the work off to Vi.
After every call, smart assistants automatically organize your transcript,
notes, and action items into an easily digestible summary. No more racking
your brain trying to remember important information—everything you discussed
is laid out in front of you as soon as you hang up.
You can even share the summary with your team members and clients in just a
couple clicks. This eliminates tiresome back-and-forth emails that recap your
conversation.
And with Vi carving out more space in your daily calendar, you can use the
extra time to be proactive with your work instead of playing catch-up.
Focus on the talking— let Vi do the rest.
- Post-call summaries
- Detailed notes
- Action items
Make more with less
Remember when managers used to sit in on sales calls to observe the
conversation and offer tips? This approach can certainly help strengthen
client relationships and garner more sales, but it’s not always the easiest or
most time-efficient strategy.
Instead of huddling around the speakerphone, bring Vi, our AI engine, into the
mix.
Say, for example, that a potential client mentions one of your competitors on
a call, and you’re not sure how to move the conversation forward. No need to
scramble for a response—Vi can provide real-time assist (RTA) cards with
relevant talking points and information, so you can respond with confidence
and steer the conversation back on course.
Beyond real-time recommendations and assistance, Vi is there to help you nail
it on future calls, too. The technology shares predictive insights about your
conversations, so you can make changes to refine and adapt your sales
technique.
Using real-time transcription, a smart assistant can act as a digital coach to
guide you through tricky moments and help you stay on track.
Vi’s got it from here
Giving your business an edge starts with sharpening the way you work. Vi tools
take the stress and monotony out of your daily to-do list and act as whip-
smart digital assistants and coaches.
The result: streamlined communications, higher customer satisfaction, and
greater productivity.
Reliable business communication from virtually anywhere
The T-Mobile supercharged 5G network and business communications app from
Dialpad helps your team talk, text, and meet with their customers, and each
other, from virtually anywhere.
We give employees true mobility with a business number they can use on almost
any device with advanced features like Voice Intelligence™, an AI-powered
personal assistant that sets next best actions from voice transcription and
commands, and native integrations to cloud business apps to stay productive.
Stop paying for un-used desk phones and managing a complex on-premise PBX.
Switch to a mobile-first, Unified Communications as a Service (UCaaS) solution
that provides full business phone functionality, and deploys in minutes.
Ready to simplify how your employees communicate?
If you’re ready for a lasting solution for your business communications,
discover what T-Mobile’s network and our AI-powered communication platform by
Dialpad can do for you. We’ll guide you through the process, and work with you
to create the perfect communications plan for your business.
Get simple-to-use and
easy-to-deploy cloud solutions.
Find out how our collaboration
tools can
help you
succeed in today’s mobile-first environment.
Let’s talk
1877-637-0212