Tenda Dual Band WiFi 6 Router Installation Guide
- June 3, 2024
- Tenda
Table of Contents
Tenda Dual Band WiFi 6 Router Installation
Package contents
- Wireless router x 1
- Power adapter x 1
- Ethernet cable x 1
- Quick installation guide x 1
Please read this guide before you start with the quick setup upon the first
use.
This guide instructs how to install and connect the device. For more
information, such as the description of symbols displayed on relevant
materials, please visit www.tendacn.com or scan the
Product Documents QR code of this guide.
The product name and model are specified on the label of the device. RX2 Pro
is used for illustrations here unless otherwise specified. The actual product
prevails.
Connect the router
Note
If you use the modem for internet access, power off the power off the modem
first before connecting the WAN port of the router to the LAN port of your
modem and power it on after the connection.
For better WiFi performance, it is recommended that the router be positioned according to the following guidelines:
- Place the router in an elevated, open and unobstructed location, not In confined spaces or corners.
- Position all the antennas of the router upright.
- Place the router away from metal obstructions, such as weak current boxes and metal racks.
- Place the router away from electrical devices with strong interference, such as microwaves, ovens, refrigerators and cordless phones.
- Power on the router.
- Connect the WAN port of the router to the LAN port of your modem or the Ethernet jack using an Ethernet cable.
- Connect your wireless client such as a smart phone to the WiFi network of the router, or use an Ethernet cable to connect the computer to the 1, 2 or IPTV/3 port of the router. The SSID and password can be found on the bottom label of the device.
Connect the router to the internet
-
Start a browser on the client and enter tendawifi.com in the address bar to access the web UI, or run the Tenda Wifi app.
Tips- If you cannot log in to the web UI, refer to Q1 in FAQ.
- If the App fails to discover the router, refer to Q3 in FAQ.
-
Perform operations as prompted (computer used as an example) .
-
Click Start Now.
-
The router detects your connection type automatically.
* If your internet access is available without further configuration (for example, PPPoE connection through an optical modem is completed). click Next. 
* If the Pepo user name and password are required for internet access, select the ISP Type based on your region and ISP and enter required parameters (if any). If you forget your Pepo user name and password, click Import Pepo user name and account from the original router and perform operations as prompted, or you can obtain the Pepo user name and password from your ISP and manually enter them. Then, click Next. 
3. Set the WiFi name, WiFi password and login password for the router. Click Next. Tips
The WiFi password is used to connect to the WiFi network, while the login
password is used to log in to the web UI of the router.
Done.
To access the internet with:
- WiFi-enabled devices: Connect to the WiFi network using the WiFi name and password you set.
- Wired devices: Connect to a LAN port (1, 2 or IPTV/3) of the router using an Ethernet cable.
Tips
- If you still cannot access the internet after the configuration, refer to Q2 in FAQ.
- If you completed the configurations using the Tenda WIFI App and want to remotely manage the network, tarpon the App home page and use your account to log in.
LED indicator
| LED indicator | __ io | __Status | __Description |
|---|---|---|---|
| LED indicator | Startup | Solid green | Starting up |
Inter et
connection
| Solid green| Connected to theinternet
Blinking green slowly| Not configured and not connected to the internet
Blink ng red slowly| Configured but internet connection failed
Blinking orange slowly| Configured but no Ethernet cable is connected tothe
WAN port
WPS| Blink nggreen quickly| Pending for or performing WPSnegotiation (valid
within 2 minutes)
Ethernet cable connection| Blink Nygren quickly for 3 seconds| __ Device
connected to or disconnected from an Ethernet port of the router
Pepo user name and
password importing
| Blink Nygren quicklyfor8 seconds| Pippa Easer name and password imported
successfully
Resetting| Blinking orange quickly| Resetting
Jack, ports and buttons
| Jack/Port/ Button | ption |
|---|---|
| IPTV/3 | LAN/IPTV port. |
It is a LAN port by default. When the IPTV function is enabled, it can only
serve as an IPTV port to connect to a set-top box.
1, 2| LAN port.
Used to connect to such devices as computers, switches and game machines.
WAN| WAN port.
Used to connect to a modem or the Ethernet jack for internet access.
WPS/RST| Used to start the WPS negotiation process, or to reset the router.
– WPS: Through the WPS negotiation, you can connect to the WiFi network of
the router without entering the password.
Method: Press the button, and theLED indicator blinks green fast. Within 2
minutes, enable the WPS function of the other WPS-supported device to
establish a WPS connection.- Reset: When the router is working normally,
hold the button down for about 8 seconds, and then release it when the LED
indicator blinks orange fast. The router is reset.
POWE| owner jack.
FAQ
Q1 : I cannot log in to the web UI of the router by visiting
tendawifi.com.
What should I do?
A1: Try the following solutions:
- If you are using a WiFi-enabled device, such as a smartphone:
- Ensure that It connects to the WIFi network of the router.
- Ensure that the cellular network (mobile data) of the smartphone is disabled.
- If you are using a wired device, such as a computer:
- Ensure that tendawlfl.com is entered correctly in the address bar, rather than the search bar of the web browser.
- Ensure that the computer is connected to a LAN port (1, 2 or IPTV/3) of the router properly using an Ethernet cable.
- Ensure that the computer is set to obtain an IP address automatically and obtain DNS server address automatically.
If the problem persists, reset the router, and try again.
Q2: I cannot access the Internet after the configuration.
What should I do?
A2: Try the following solutions first:
- Check whether the WAN port of the router is connected to a modem or Ethernet jack property.
- Log in to the web UI of the router and navigate to the Internet Settings page. Follow the instructions on the page to solve the problem.
If the problem persists, try the following solutions:
- For WiFi-enabled devices, check whether your WiFi-enabled devices are connected to the WiFi network of the router.
- For wired devices:
- Check whether your wired devices are connected to a LAN port (1, 2 or IPTV/3) properly.
- Check whether wired devices are set to obtain an IP address automatically and obtain DNS server address automatically.
Q3: The device failed to be detected by the Tenda WiFi app upon my first
time using the device.
What should I do?
A3: Try the following solutions:
- Ensure that your mobile phone is connected to the default WiFi network of the device.
- Ensure that the network permission of Tenda WiFi app is enabled, you can tap Settings > Tenda WiFi to enable it.
If the problem persists, please reset the router and try again.
Q4 : How to reset the router?
A4: When the router is working normally, hold down the WP S/RST button
for about 8 seconds and release it when the LED indicator blinks fast. The
router is reset.
Q5: I cannot find the 5 GHz WiFi network of the router on my WiFi-enabled
device. What should I do?
AS : Try the following solutions:
- Check whether your WiFi-enabled device supports 5 GHz WiFi network. Only devices supporting 5 GHz network can find and connect to the 5 GHz WiFi network.
- Check whether you have enabled Unify 2. 4 GHz & 5 GHz on the WIFI Settings page. If it is enabled, disable it and try again.
Get support and services
Scan the Product Documents QR code to get related documents for more information.
Tips
The specific product models can be found on the label of the device.
Product Documents
(such as datasheet and user guide)
Wall Mounting
This router can be installed on the wall with two screws. The recommended wall
mounting tools are as follows:
[Expansion bolt] Outer diameter: 6.0mm; Length: 26.4mm
[Screws] PA3*14mm; Head diameter: 5.2mm;
CE Mark Warning
This is a Class B product. In a domestic environment, this product may cause
radio interference, in which case the user may be required to take adequate
measures. Operations in the 5.15-5.25GHz band are restricted to indoor use
only.
This equipment should be installed and operated with minimum distance 20cm
between the device and your body.
The mains plug is used as disconnect device, the disconnect device shall
remain readily operable.
NOTE: (1) The manufacturer is not responsible for any radio or TV
interference caused by unauthorized modifications to this equipment. (2) To
avoid unnecessary radiation interference, it is recommended to use a shielded
RJ45 cable.
Declaration of Conformity
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the device is in
compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the
following internet address: https://www.tendacn.com/download/list-9.html
Operating Frequency:
- 2.4GHz : EU/2412-2472MHz
- 5GHz : EU/5150-5250MHz
- EIRP Power (Max.):
- 2.4 GHz: <20dBm
- 5GHz:<23dBm
- Software Version:
- V16.03.30.X (RX2 Pro/TX2 Pro/RX2/TX2)
- V16.03.36.X (RX1 Pro[TX1 Pro/RX1{TX1)
Caution:
Adapter Model:
BN073-A12012U/BN073-A12012E/BN073-A12012B/BN073-A12012P/
BN073-A12012A/BN073-A120121
Manufacturer: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.
Input: 100 – 240V AC, 50/60Hz, 0.4A
Output:12V= 1A
=: DC Voltage
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
The device is for indoor use only.
Operation is subject to the following two conditions:
- this device may not cause harmful interference, and
- this device must accept any interference received, including interference that may cause undesired operation.
Radiation Exposure Statement
This device complies with FCC radiation exposure limits set forth for an
uncontrolled environment and it also complies with Part 15 of the FCC RF
Rules.
This equipment should be installed and operated with minimum distance 20cm
between the device and your body.
Caution:
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter.
Operating frequency: 2412-2462MHz, 5150-5250 MHz, 5725-5850 MHz
NOTE: (1) The manufacturer is not responsible for any radio or TV
interference caused by unauthorized modifications to this equipment. (2) To
avoid unnecessary radiation interference, it is recommended to use a shielded
RJ45 cable.
RECYCLING
This product bears the selective sorting symbol for Waste electrical and
electronic equipment (WEEE). This means that this product must be handled
pursuant to European directive 2012/19/EU in order to be recycled or
dismantled to minimize its impact on the environment.
User has the choice to give his product to a competent recycling organization
or to the retailer when he buys a new electrical or electronic equipment.
Safety Precautions
Before performing an operation, read the operation instructions and
precautions to be taken, and follow them to prevent accidents. The warning and
danger items in other documents do not cover all the safety precautions that
must be followed. They are only supplementary information, and the
installation and maintenance personnel need to understand the basic safety
precautions to be taken.
-
For desktop mounting, the device must be horizontally mounted for safe use.
-
For wall/ceiling mounting, the device is only suitable for mounting at heights :5 2m.
-
Do not use the device in a place where wireless devices are not allowed.
-
Please use the included power adapter.
-
Mains plug is used as the disconnect device, and shall remain readily operable.
-
The power socket shall be installed near the device and easily accessible.
-
Operating environment:
Temperature: O’C-40’C;
Humidity: (10%-90%) RH, non-condensing;
Storage environment:
Temperature: -40’C to +70″C; Humidity: (5% -90%) RH, non-condensing. -
Keep the device away from water, fire, high electric field, high magnetic field, and inflammable and explosive items.
-
Unplug this device and disconnect all cables during lightning storms or when the device is unused for long periods.
-
Do not use the power adapter if its plug or cord is damaged.
-
If such phenomena as smoke, abnormal sound or smell appear when you use the device, immediately stop using it and disconnect its power supply, unplug all connected cables, and contact the after-sales service personnel.
-
Disassembling or modifying the device or its accessories without authorization voids the warranty, and might cause safety hazards.
For EU/EFTA, this product can be used in the following countries:
Technical Support
Shenzhen Tenda Technology Co., Ltd.
Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen,
China. 518052
USA hotline: 1-800-570-5892
Toll Free: 7 x 24 hours
Canada hotline: 1-888-998-8966
Toll Free: Mon – Fri 9 am – 6 pm PST
Hong Kong hotline: 00852-81931998
United Kingdom hotline: +44 0800 041 8955
Global hotline: +86 755-2765 7180 (China Time Zone)
Website: www.tendacn.com
E-mail: support@tenda.com.cn
- support.de@tenda.cn (Deutsch)
- support.fr@tenda.cn (Franc;ais)
- support.es@tenda.cn (Espanol)
- support.it@tenda.cn (Italiano)
- support.uk@tenda.cn (United Kingdom)
Copyright
© 2022 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co.,
Ltd. Other brand and product names mentioned herein are trademarks or
registered trademarks of their respective holders. Specifications are subject
to change without notice.
V1.0 Keep for future reference.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>