Sage BES990 The Oracle Touch Fully Automatic Espresso Machine User Guide

Sage BES990 The Oracle Touch Fully Automatic Espresso Machine

SAGE® RECOMMENDS  SAFETY FIRST
At Sage® we are very safety conscious. We design and manufacture appliances with your safety foremost in mind. We also ask that you exercise a degree of care when using any electrical appliance and adhere to the following precautions.

IMPORTANT SAFEGUARDS
READ ALL INSTRUCTIONS BEFORE USE AND SAVE FOR FUTURE REFERENCE

• A downloadable version of this document is also available at sageappliances.com

• Before using for the first time, please ensure that your electricity supply is the same as shown on the rating label on the underside of the appliance. If you have any concerns, please contact your local electricity company.

• The installation of a residual current safety switch is recommended to provide additional safety when using all electrical appliances.
  Safety switches with a rated operating current not more than 30mA are recommended. Consult an electrician for professional advice.

• Remove and discard any packaging materials safely, before first use.

• To eliminate a choking hazard for young children, discard the protective cover fitted to the power plug safely.

• Ensure the product is properly assembled before first use.

• This appliance is for household use only. Do not use the appliance for anything other than its intended purpose.
  Do not use in moving vehicles or boats. Do not use outdoors. Misuse may cause injury.

• Position the appliance on a stable, heat resistant, level, dry surface away from the counter edge, and do not operate on or near a heat source such as a hot plate, oven or gas hob.

• Fully unwind the power cord before operating.

• Do not let the power cord hang over the edge of a counter or table.
  Do not let the power cord touch hot surfaces or become knotted.

• Do not leave the appliance unattended when in use.

• If the appliance is to be:

  • left unattended
  • cleaned
  • moved
  • assembled; or
  • stored
    Always switch off the espresso machine by pressing the POWER button to OFF. Switch off and unplug from the power outlet.

• Regularly inspect the power cord, plug and actual appliance for any damage. If found to be damaged in any way, immediately cease use of the appliance and return the entire appliance to the nearest authorized Sage Service Centre for examination, replacement or repair.

• Keep the appliance and accessories clean. Follow the cleaning instructions provided in this book. Any procedure not listed in this instruction booklet should be performed at an authorized Sage Service Centre.

• The appliance can be used by children aged 8 years  or older and persons with reduced physical, sensory or mental capabilities or a lack of experience and knowledge, only if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

• Children should not play with the appliance.

• Cleaning of the appliance should not be carried out by children unless they are 8 years or older and under adult supervision.

• The appliance and it’s cord should be kept out of reach of children aged 8 years and younger.

• Do not use attachments other than those provided with the appliance.

• Do not attempt to operate the appliance by any method other than those described in this booklet.

• Do not move the appliance whilst in operation

• Do not use any other liquid apart from cold mains/town water.
  We do not recommend the use of highly filtered, demineralised or distilled water as this may affect the taste of the coffee and how the espresso machine is designed to function.

• Never use the appliance without water in the water tank.

• Ensure the portafilter is firmly inserted and secured into the brewing head before using the machine.

• Never remove the portafilter during the brewing operation as the machine is under pressure.

• Do not place anything, other than cups for warming, on top of the appliance.

• Use caution when operating machine as metal surfaces are liable to get hot during use.

• Do not touch hot surfaces. Allow the product to cool down before moving or cleaning any parts.

• Heating element surface is subject to residual heat after use.

• Use caution after milk texturing as the ‘Auto Purge’ function may purge hot steam when the steam wand is lowered.

• Use caution when using the de-scale feature as hot steam may be released. Before de-scaling, ensure drip tray is empty and inserted. Refer to page 14 for further instructions.

• Do not operate the grinder without the hopper lid in position. Keep fingers, hands, hair, clothing and utensils away from the hopper during operation.

NOTICE TO CUSTOMERS REGARDING MEMORY STORAGE
Please note that in order to better serve our customers, internal memory storage has been imbedded into your appliance. This memory storage consists of a small chip to collect certain information about your appliance including the frequency of use of the appliance and the manner in which your appliance is being used. In the event your appliance is returned for service, the information collected from the chip enables us to quickly and
efficiently service your appliance.
The information collected also serves as a valuable resource in developing future appliances to better serve the needs of our consumers.
The chip does not collect any information regarding the individuals who use the product or the household where the product is used.
If you have any questions regarding the memory storage chip please contact us at privacy@sageappliances.com

SPECIFIC INSTRUCTIONS FOR WATER FILTER

• Filter cartridge should be kept out of reach of children.
• Store filter cartridges in a dry place in the original packaging.
• Protect cartridges from heat and direct sunlight.
• Do not use damaged filter cartridges.
• Do not open filter cartridges.
• If you are absent for a prolonged period of time, empty the water tank and replace the cartridge.

The symbol shown indicates that this appliance should not be disposed of in normal household waste.

It should be taken to a local authority waste collection center designated for this purpose or to a dealer providing this service.
For more information, please contact your local council office.

To protect against electric shock, do not immerse the power cord, power plug or appliance in water or any other liquid.

FOR HOUSEHOLD USE ONLY SAVE THESE INSTRUCTIONS

Components

1. Integrated conical burr grinder
2. Top-fill 2.5L removable water tank
3. Grind size dial
4. Touch screen control panel
5. Grind outlet
6. 58mm group head
7. 58mm stainless steel portafilter
8. Drop down swivel foot
9. Heated cup warming tray
10. Cool touch steam wand
11. Dedicated hot water outlet
12. Descale access point
13. Tool storage tray
14. Removable drip tray

ACCESSORIES

1. Stainless steel milk jug
2. 2 cup filter basket
3. 1 cup filter basket
4. Water filter holder with filter
5. Cleaning disc
6. Mini grinds bin
7. Grinder burr brush
8. Grind outlet brush & tamp removal magnet
9. Cleaning tool for steam wand tip
10. Two Allen keys
11. Steam wand cleaning powder
12. Water hardness test strip
13. Espresso cleaning tablets

Functions

INSTALLING THE WATER FILTER

• Soak the filter in cold water for 5 minutes.

• Wash the filter holder with cold water.

• Set the reminder for next month of replacement. We recommend to replace the filter after 3 months.
  

• Insert the filter into the two parts of the filter holder.
  

• To install the assembled filter holder into the water tank, align the base of the filter holder with the adapter inside the water tank. Push down to lock into place.

• Fill the water tank with cold water, slide and lock back into position.
  

FIRST USE

1. Press POWER button to turn the machine on.
2. Follow the instructions on screen to guide you through first use setup.
3. After completing setup, the machine will tell that it is ready to use.

The machine is now in STANDBY mode.

NOTE
If your water hardness is either 4 or 5 when tested, we strongly recommend you change to an alternate water source.

GRINDING OPERATION
Insert bean hopper into position on-top of the machine. Turn dial to lock into place. Fill hopper with fresh beans.

DRINK SELECTION

To enter Drinks Menu screen, touch the Home icon

• Swipe & select your drink. Touch the ‘Help & Tip’ icon to see Oracle™ Touch Guide.

NOTE
Please keep the touch screen dry and clean to ensure that the machine functions properly.

DRINK SCREEN

SELECTING GRIND SIZE
There are 45 grind size settings (No.1 – finest, No. 45 – coarsest).
We recommend you start at No. 30 and adjust

• finer if extraction is too fast, coarser if too slow. Expresso should start to flow within 8–12 seconds.

SELECTING YOUR FILTER BASKET

AUTO GRIND DOSE & TAMP
Align portafilter handle with the INSERT position on the grind outlet. Lift to insert portafilter into the grind outlet and rotate to the center position .

To start the auto grind, dose & tamp function, touch the ‘Grind’ button on the display. Grinding will commence.

When the auto grind, dose & tamp function is complete, rotate the portafilter handle to the INSERT position and lower to remove.

ESPRESSO EXTRACTION
Align portafilter handle with the INSERT position on the group head. Lift to insert portafilter into the group head and rotate towards the LOCK TIGHT position until resistance is felt.
Press ‘Brew’ button on the display to start extraction. You can change the shot volume.

MANUAL OVERRIDE
Press and hold the ‘Brew’ button (approx. 2 secs) to enter manual extraction mode. Touch the ‘Brew’ button to start the extraction, touch the ‘Brew’ button to stop the extraction.

AUTO TEXTURING MILK
Start with fresh cold milk. Fill milk jug to below the spout position. Lift steam wand and insert into milk jug.
Lower steam wand, ensuring it is fully down.
The milk jug should rest on the drip tray and milk should cover the steam wand seal.

To start, touch the ‘Milk’ button. The screen will display the temperature of the milk as it heats. Milk texturing will stop automatically when the selected milk temperature is reached. Lift steam wand to remove milk jug. Wipe the wand & tip with a clean damp cloth. Lower steam wand to the down position and the wand will automatically purge.

MANUAL MILK TEXTURING
Auto milk texturing and auto shut-off are disabled during manual milk texturing mode. Lift the steam wand. Start frothing by touching the button. When frothing is done, touch the Milk button to stop.
Wipe the wand & tip with a clean damp cloth. Lower steam wand to the down position and the wand will automatically purge.
CAUTION: BURN HAZARD Pressurized steam can still be released, even after machine has been switched off.
Children must always be supervised.

AMERICANO
There are 3 preset Americano settings – small, medium and large.
Grind dose & tamp your porta-filter & insert into the group head. Position your cup underneath the porta-filter spouts & the hot water spout. Espresso will be extracted first, the hot water is delivered automatically after the espresso.

CAFÉ CREMA
There are 3 presets for the Café Crema setting, Small (120ml), Meduim (150ml), Large (180ml).
Insert the single cup filter basket, adjust grinder to a coarse setting as prompted on screen.

HOT WATER
The HOT WATER function can be used to pre-heat cups or add hot water manually.
To start & stop hot water, touch ‘Hot Water’ on the screen.

ADDING NEW DRINK
Touch ‘Create New’ in the menu screen to create a customized drink. You can adjust parameters based on a standard style and save your own.

Alternatively, after manually adjusting parameters touch the small icon to save the current setting.

SETTINGS
To enter settings menu, touch the icon on the upper right on the screen.

TRANSPORTING AND STORING
We recommend draining both boilers completely before transporting the machine or storing for an extended period of time. Refer to the Descale section for the step by step instructions.
This procedure is also intended as an anti-freeze measure in the event the machine is exposed to extreme cold temperatures.

AUTO OFF MODE
The machine automatically switches to AUTO OFF mode after 30 minutes.

Care & Cleaning

COLOUR TOUCH SCREEN DISPLAY
Please keep the touch screen dry and clean to ensure that the machine functions properly.

CLEANING CYCLE

• A message for cleaning will be displayed to indicate when a cleaning cycle is required (approx. 200 shots). Or you can start cleaning cycle by choosing ‘Clean Cycle’ in ‘Settings’. The cleaning cycle cleans the shower screen and back-flushes the group head.
• Follow the instruction on the touch screen.

INSTALLING THE WATER FILTER
Refer to page 8.

CLEANING CONICAL BURRS
Regular cleaning helps the burrs achieve consistent grinding results which is especially important when grinding for espresso.

CLEANING THE STEAM WAND

IMPORTANT
After every use, thoroughly wipe the steam wand and tip with a damp cloth & purge immediately.
Failure to clean the steam wand may affect the milk texturing performance.

• If any of the holes in the tip of the steam wand become blocked, ensure the machine stopped steaming and unblock using the steam tip cleaning tool.

• If steam wand remains blocked, remove the tip and soak together with steam wand using the provided steam wand cleaning powder
  (instructions below). Screw tip back onto the steam wand after rinsing.

• The steam wand can be left immersed in the milk jug filled with water when not in use to reduce the risk of blockages.

Steam Wand Cleaning Powder

1. Add 1 packet into an empty milk jug.

2. Add 1 cup (8oz/240ml) hot water into milk jug.

3. Remove steam tip and place with steam wand into jug.

4. Leave to soak for 20 minutes.

5. Clean, rinse and replace steam tip.
   Place wand back into the jug and activate steam for 10 seconds.

6. Allow to soak for 5 minutes.

7. Activate steam several times to purge the steam wand, then rinse the wand thoroughly.

8. Wipe the steam wand dry with a clean cloth.

9. Discard solution & rinse jug thoroughly.

NOTE
Please ensure the steam wand tip is tightly fastened after cleaning to avoid temp sensing error.

CLEANING THE FILTER BASKET AND PORTAFILTER

• The filter basket and portafilter should be rinsed under hot water after each coffee making session to remove all residual coffee oils.
• If the holes in the filter basket become blocked, dissolve a cleaning tablet in hot water and soak filter basket and portafilter in solution for approx. 20 minutes. Rinse thoroughly.

CLEAR WATER BACKFLUSH

• After each coffee making session we recommend doing a clear water backflush before you turn off the machine.
  Empty drip tray. Insert the cleaning disc into the filter basket then insert the portafilter into the group head.
  Touch the ‘Brew’ button and allow pressure to build for 20 seconds, then touch to stop & release pressure.
  Repeat this 5 times to purge any fine coffee grounds and residual coffee oils from the brew water paths.

CLEANING THE SHOWER SCREEN

• The group head interior and shower screen should be wiped with a damp cloth to remove any ground coffee particles.

• Periodically, run hot water through the group head with the filter basket and portafilter in place, but without ground coffee.
  This will remove any residual ground coffee particles from the shower screen.

• If there seems to be stubborn build up on the shower screen, use the Allen key to undo the screw in the middle of the shower screen, making note of which side faces into the group head.

CLEANING THE DRIP TRAY & STORAGE TRAY

• The drip tray should be removed, emptied and cleaned after each use.

• Remove grill from the drip tray.
  Wash the drip tray in warm soapy water.

• The storage tray can be removed and cleaned with a soft, damp cloth (do not use abrasive cleansers, pads or cloths which can scratch the surface).

CLEANING THE OUTER HOUSING & CUP WARMING TRAY

• The outer housing and cup warming tray can be cleaned with a soft, damp cloth. Polish with a soft, dry cloth. Do not use abrasive cleansers, pads or cloths which can scratch the surface.

NOTE
Do not clean any of the parts or accessories in the dishwasher.

DESCALE

• Use this function to access the descale procedure when promoted on screen.

• The machine will enter descale mode if you choose to descale from the pop-up message or if you choose ‘Settings’ > ‘Descale Cycle’.
  Follow the instruction on the touch screen.

• Please ensure you allow approximately 1.5 hours to complete the entire descale process and follow the step by step instructions.
  If you’ve just finished using your machine, please ensure to turn the machine off and allow to cool for at least 1 hour before starting your descale process.

NOTE
DO NOT attempt to descale your machine without using the Descale procedure in the Settings menu. Damage to your machine could occur.

Troubleshooting

Guarantee

2 YEAR LIMITED GUARANTEE
Sage Appliances guarantees this product for domestic use in specified territories for 2 years from the date of purchase against defects caused by faulty workmanship and materials. During this guarantee period Sage Appliances will repair, replace, or refund any defective product (at the sole discretion of Sage Appliances).
All legal warranty rights under applicable national legislation will be respected and will not be impaired by our guarantee. For full terms and
conditions on the guarantee, as well as instructions on how to make a claim, please visit www.sageappliances.com.

www.sageappliances.com
Registered in England & Wales No. 8223512 Registered in Germany No. HRB 81309 (AG Düsseldorf) Registered in France No. 879 449 866 RCS

• Due to continued product improvement, the products illustrated or photographed in this document may vary slightly from the actual product.

Copyright BRG Appliances 2020 BES990/SES990 UG6 C20

References

• Sage Appliances

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