CISCO Meraki User Guide

CISCO Meraki

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Migrating Meraki Management Mode to Cisco DNA Management Mode
A simple guide for migrating Cisco Catalyst 9160 Series Access Points from Meraki Management Mode to Cisco DNA Management Mode.

Start your on-premises journey to the Cisco DNA Management Mode today

1. Check prerequisites
   Check device eligibility and license status using the short checklist to the right. ->

2. Open a Management Mode migration case
   Contact Meraki Support to open a Management Mode migration case from Meraki to Cisco DNA Management Mode.

3. Start Meraki license return
   Once your devices are migrated to the Cisco DNA Management Mode, you can request a return of your Meraki entitlement. See page 2 for details.

Check prerequisites

Step 1:

1. Access point devices must have Meraki licenses assigned before migrating to Cisco DNA Management Mode.
2. Deploy a Catalyst 9800 controller with IOS-XE 17.9.1 or later. Follow http://cs.co/9800bootstrap for minimum deployment requirements.

Start a Meraki license return

Step 3:

1. Gather required information:
   • Work with your partner to submit an order for equivalent Cisco DNA license and support contract
   • Serial number(s) of devices to be migrated to Cisco DNA Management Mode
2. Open a return for Meraki licenses of migrated serial number(s) via https ://dashboard.meraki.com/rma and specify RMA is for Cisco DNA license
3. Provide Cisco DNA order and migrated serials as proof of migration.
4. Return exception is granted for Meraki licenses of migrated devices.
5. Credit memo is provided through RMA process to offset the cost of Cisco DNA license and support.

Things to know

• This return process is identical to any other Meraki return, except:
  • It is not bound to Meraki’s current return policy duration requirements and can be executed at any point during the entitlement’s duration
  • It will only be approved if you 1) specify RMA is for Cisco DNA license migration; and 2) provide Cisco DNA order and migrated serials as proof of migration
• What happens to my existing entitlement?
  Meraki entitlement will be removed from your dashboard org post-return.
  If an RMA is done for a Cisco Catalyst 9160 Access Point, the replacement access point will come in the management mode the case was opened for, regardless of the mode that was originally purchased.

Learn more at Cisco.com

References

• Wi-Fi 6E | Network Security | Switches | Routers | Cisco Meraki
• Request an RMA - Meraki Dashboard
• Contacting Support - Cisco Meraki
• Cisco: Software, Network, and Cybersecurity Solutions - Cisco

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