StandUp WIRELESS Google Lock on Phone or Tablet Apps User Manual
- June 4, 2024
- StandUp WIRELESS
Table of Contents
StandUp WIRELESS Google Lock on Phone or Tablet Apps
These instructions will help you resolve sign-in issues with your phone or tablet due to a Google account lock. Sign into your phone or tablet with your Google account or Gmail email to restore information including photos or contacts from a previous device backup, download apps, and access email. If your device was erased while using the Find My Device feature, you’ll need to sign into your Google account to set up your device again.
Preparing for Google Lock Removal
If you completed the Hard Reset steps to completely erase your device, you’ll be prompted to enter your PIN, Password or Pattern to start using your phone or tablet. You can also sign into your Google or Gmail account if you’ve forgotten your PIN, Password or Pattern. If you have a lock icon at the top- left corner of your screen or you’re not able to set-up on your phone or tablet follow these steps:
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Step 1: Make sure you have access to the internet before beginning this process.
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Step 2: Select the “Start” option to begin setting up your phone or tablet.
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Step 3: Connect to the internet through your Mobile Data or available Wi-Fi signal. If you do not know your PIN, Password, or Pattern used on your device, you can use the “USE MY
GOOGLE ACCOUNT INSTEAD” option. -
Step 4: Enter your Google/Gmail email address used to set up the device and tap on NEXT at the bottom of the screen. If you have two-factor authentication set on your Google/Gmail account, you’ll receive a code for sign-in verification.
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Step 5: Enter your Google/Gmail Account password. If you have two-factor authentication set up on your Google account or Gmail email, you’ll receive a code to sign in to obtain access. You can also use a phone number if you have it linked to your account.
Forget Password
If you have forgotten your Google/Gmail Account or password, you can tap
the Forgot email?
option. You’ll be prompted to enter other account information to recover your
account. If you need more help in recovering your account, you can contact
Google Support for assistance. If you are unable to complete any of the steps
above, you can call StandUp Wireless Customer Care to discuss a possible
Google Lock removal or to see if you are eligible for a warranty replacement.
Please note: We are unable to assist with a Google Lock issue on any Alcatel
phone or tablet. If you do have an Alcatel device, you’ll first need to
recover your account.