StandUp WIRELESS SUW-014 Tablet User Manual
- June 4, 2024
- StandUp WIRELESS
Table of Contents
Troubleshooting for Unresponsive
Tablet Screens or Phone Screens
User Manual
These instructions will help you resolve issues with unresponsive tablet screens, and remove forgotten Patterns, PINs, or Passwords. You can fix software-related glitches, like having difficulty disabling the TalkBack feature, when the device hasn’t responded as expected after the tablet has been restarted. You’ll also be able to perform a hard reset that will restore your tablet to original factory settings.
Unresponsive Tablet Screen
If you are not experiencing issues with your tablet responding to touch, move
to the “Preparing for Hard Reset” section below.
If your tablet’s screen is on, but the screen does not respond to touch, hold
down the Power button for at least 10 seconds. The tablet will power off and
back on again.
Any further troubleshooting cannot be completed if the screen is still
unresponsive and cannot be turned off. If this is the case, disconnect the
tablet from the power source and allow the battery to cycle off.
If you are still experiencing issues after completing steps to correct an
unresponsive tablet screen, continue to the “Preparing for Hard Reset”
section.
Preparing for Hard Reset
-
Charge the battery to at least 20%, leave the tablet off and unplug the tablet.
-
Gently remove the tablet cover from the side opposite the buttons. Be careful not to damage
the tablet buttons when removing the cover. Note: When you later replace the cover, place it carefully OVER THE BUTTONS FIRST, then press the opposite side of the tablet into the cover. -
Inspect and ensure the Volume and Power buttons are working and not damaged. If the tablet buttons do not work, you will not be able to hard reset your tablet.
-
The tablet must be turned off to complete the Hard Reset steps.
If you are unable to complete any of the steps above, you can call StandUp Wireless Customer Care to see if you are eligible for a warranty replacement.
Hard Reset - Android Recovery Instructions
If the screen is responsive but the tablet is still locked, try these steps to
remove a forgotten PIN, Password, or Pattern for your tablet model.
VORTEX TAB8, SKY OCTA X, BLU M8L, BLU M8L (T310), ALCATEL TABLETS:
Step 1: Turn the tablet off by holding the Power button, then tap Power off.
If the tablet cannot be powered off, disconnect the tablet from the power
source and allow the battery to cycle off.
Step 2: Hold down the Volume Up button and the Power button at the same
time. Let go of the buttons once the screen lights up and the logo title
appears. The Android Recovery screen will appear; use the Volume buttons to
navigate the menu and the Power button to select an option.
Android Recovery Screen
Step 3: Using the Volume Down button, scroll down and select the “Wipe
data/factory reset” option with the Power button. You will see the
confirmation of the device being wiped in the bottom left corner. It will show
“Data wipe complete” at the bottom when the process is finished.
Step 4: Use the Volume buttons to scroll up or down to “Reboot system
now” and use the Power button to choose the “Reboot system now” option to
start the tablet as usual and begin setup.
To exit the screen and restart the tablet without erasing, choose “Reboot
system now.”
NUU TABLET:
Step 1: Turn the tablet off by holding the Power button, then tap Power
off. If the tablet cannot be powered off, disconnect the tablet from the power
source and allow the battery to cycle off.
Step 2: Turn the device on by holding down the Volume Down and Power
buttons simultaneously until the Tablet vibrates or the logo appears, quickly
releasing the Power button but holding the Volume Down button.
If the device completely powers on, turn the tablet off and start over. Step 1
may take a few attempts.
Step 3: Once the Factory Mode screen appears, release the Volume Down
button. Use the Volume Down button to scroll down to the option “Clear eMMC”
and use the Power button to select “Clear eMMC.” The tablet screen will go
black. Your Tablet is being restored to original factory specifications and
will reboot once complete.
It may take several minutes for the device to reboot.
To exit without erasing your tablet, choose “Reboot,” to restart your tablet.
Factory Mode – Chinese
Step 4: You’ll now be prompted to set up your tablet from the start
screen. If you’re using a Google email account, you’ll be prompted to sign
into your account before using the tablet again.
SKY ELITE T8:
Step 1: Turn the tablet off by holding the Power button, then tap Power
off. If the tablet cannot be powered off, disconnect the tablet from the power
source and allow the battery to cycle off.
Step 2: Turn the device on by holding down the Volume Down and Power
buttons at the same time until the tablet vibrates or the logo appears, then
quickly release the Power button but continue holding the Volume Down button.
If the device completely powers on, turn the tablet off and start over. Step 1
may take a few attempts.
Factory Mode – English
Step 3: Once the Factory Mode screen appears, release the Volume Down
button. Use the Volume Down button to scroll down to the option “Chinese
characters eMMC” and use the Power button to select “Chinese characters eMMC.”
The tablet screen will go black wipe the device, and reboot.
It may take several minutes for the device to reboot.
Factory Mode – Chinese
Step 4: Set up the tablet from the blue start screen. If you’re using a
Google account, you’ll be prompted to sign back into your account before using
the tablet again.
To exit the screen, choose “Reboot,” to restart the tablet without erasing the
device.
SKY OCTA, SKY OCTA MAX, SKY OCTA PLUS:
Step 1: Turn the tablet off by holding the Power button, then tap Power
off. If the tablet cannot be powered off, disconnect the tablet from the power
source and allow the battery to cycle off.
Step 2: Turn the device on by holding down the Volume Down and Power
buttons simultaneously until the Tablet vibrates or the logo appears, quickly
releasing the Power button but holding the Volume Down button.
If the device completely powers on, turn the tablet off and start over. Step 1
may take a few attempts.
Step 3: Once the Factory Mode (with Chinese characters) screen appears,
release the Volume Down button.
Step 4: Use the Volume Down button to scroll down to the last option or
tap the last option in the list. Tap the last option on the screen to erase
and reboot the tablet.” The tablet screen will go black, wipe the device, and
reboot.
It may take several minutes for the device to reboot.
To exit the screen, choose “Reboot,” to restart the device without erasing the
tablet.
SUW-014-Tablet_June 2022
Documents / Resources
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StandUp WIRELESS SUW-014
Tablet
[pdf] User Manual
SUW-014, Tablet, SUW-014 Tablet, Unresponsive Tablet Screens or Phone Screen
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