Akuvox X912 Door Phone User Guide

AKUVOX X912S
DOOR PHONE
Administrator Guide
Version: 1.0 | Date: Feb.2022

**About This Manual

**

Thank you for choosing the Akuvox X912 series door phone. This manual is intended for the administrators who need to properly configure the door phone. This manual applies to the 912.30.100.43 version, and it provides all the configurations for the functions and features of the X912 series door phone. Please visit the Akuvox forum or consult technical support for any new information or the latest firmware.

Introduction of Icons and Symbols

Warning:

• Always abide by this information in order to prevent the person from injury.

Caution:

• Always abide by this information in order to prevent damage to the device.

Note:

• Informative information and advice from the efficient use of the device.

Related Documentation

You are advised to refer to the related documents for more technical information via the link below:
https://knowledge.akuvox.com

Product Overview

Akuvox X912 is a Linux IP video door phone with a 4-inch touch screen and physical keypad. It incorporates audio and video communications, access control, and video surveillance. Its finely tuned Linux OS, Cloud, and AI- based communication technology allow featured customization to better suit your operation habit. X912 has multiple ports, such as RS485 and Wiegand ports, which can be used to easily integrate external digital systems, such as lift controller and fire alarm detector, helping to create a holistic control of the building entrance and its surroundings and giving you a great sense of security via a variety of access such as card access, Facial recognition NFC, Bluetooth, QR
code. X912 series door phone is applicable to mid-end and upscale residential buildings, and upscale single-tenant residential buildings.

Change Log

The change log will be updated here along with the changes in the new software version.

Model Specification

| X912
---|---

Model & Feature

|

Display| 4 Inch color TFT LCD
Touch Screen| √
Button| √
Housing Material| Stainless Steel and Aluminum
Relay In| 3
Relay Out| 2
Alarm In| X
RS485| √
PoE| POE+
Resolution| 480x480p
Brightness| 680nits
RAM| 1GB
ROM| 8GB
Card Reader| 13.56MHz & 125kHz, NFC
Wi-Fi| X
Bluetooth| √
IP Rating| IP65
IK Rating| IK10
Temperature

detection

| X
Face recognition| √
LTE| X
USB| X
External SD card| X

AKUVOX SMART INTERCOMwww.akuvox.com

Introduction to Configuration Menu

• Status: this section gives you basic information such as product information, Network Information, call log, door log, etc.
• Account: this section concerns the SIP account, SIP server, proxy server, transport protocol type, audio&video codec, DTMF, session timer, etc.
• Network: This section mainly deals with DHCP&Static IP settings, RTP port settings, device deployment, etc.
• Intercom: this section covers Intercom settings, call feature, and dial plan.
• Surveillance: this section covers Motion Detection, RTSP, MJPEG, ONVIF, Live stream, etc.
• Access Control: this section covers Input control, Relay, Card settings, Face Recognition settings, Private PIN Code, etc.
• Directory: this section involves user management, RF card, PIN, Face recognition management, and contact management.
• Device: this section includes Light settings, LCD settings, and Audio settings, lift control, Wiegand connection.
• Settings: this section includes Time&language, Action settings, Schedule for access control, Screen display, HTTP API.
• System: this section covers Firmware upgrade, device reset&reboot, configuration file auto-provisioning, fault Diagnosis, security, PCAP, system log, web call, temper alarm, and password modification.
• Mode selection:

1. Discovery mode : it is a plug-and-play configuration mode. Akuvox devices will configure themselves automatically when users power on the devices and connect them to the network. It is a super time-saving mode, and it will greatly bring users convenience by reducing manual operations. This mode requires no prior configurations previously by the administrator.
2. Cloud mode : Akuvox SmartPlus is an all-in-one management system. Akuvox Cloud is a mobile service that allows audio, video, and remote access control between smartphones and Akuvox intercoms. All configurations in the device will be issued automatically from the cloud. If users decide to use Akuvox SmartPlus, please contact Akuvox technical support, and they will help you configure the related settings before using.
3. SDMC mode : SDMC (SIP Device Management Controller) is a simple and comprehensive software for building management. It provides a topography for a community while offering you a graphical configuration interface for the door access, intercom, monitoring, alarm, and so on. It is a convenient tool for the property manager to manage, operate and maintain the community.

• Tool selection

Akuvox has many configuration tools for you to set up devices more conveniently. Here we list some common tools, please contact your administrator to get the tool if you need them.

1. SDMC: SDMC is suitable for the management of Akuvox devices in large communities, including access control, resident information, remote device control, etc.
2. Akuvox Upgrade tool: upgrade Akuvox devices in batch on a LAN (Local Area Network)
3. Akuvox PC Manager: distribute all configuration items in batch on a LAN.
4. IP scanner: it is used to search Akuvox device IP addresses on a LAN.

Access the Device

X912 series door phone system settings can be either accessed on the device directly or on the device web interface.

5.1. Access the Device Setting on the device

Before configuring Akuvox X912, please make sure the device is installed correctly and connect to a normal network. Using the Akuvox IP scanner tool to search the device IP address in the same LAN. Then use the IP address to login into the web browser by user name and password admin and admin.
To access the device system setting on the device, you can press the icon on the screen or on the keypad, enter the default system PIN code “2396”, then press for the confirmation. To access the setting screen, press , then enter the default Setting PIN code “3888”.

5.2. Access the Device Setting on the Web Interface

You can also enter the device IP address on the web browser in order to log in to the device web interface where you can configure and adjust parameters, etc.

Note:

• You can also obtain the device IP address using the Akuvox IP scanner to log in to the device web interface. Please refer to the URL below for the IP scanner application:
  https://knowledge.akuvox.com/docs/how-to-obtain-ip-address-via-ip- scanner-1?highlight=IP%20SCANNER

• Google Chrome browser is strongly recommended.

• The Initial user name and password are admin and please be case-sensitive to the user names and passwords entered.

Language and Time Setting

6.1. Language Setting
To select the language for device screen display, navigate to Setting

Time/Lang > LCD Language interface.

6.2. Time Setting

Time setting on the web interface allows you to set up the NTP server address that you obtained to automatically synchronize your time and date. And when your time zone is selected, the device will automatically notify the NTP server of its time zone so that the NTP server can synchronize the time one setting in your device. To configure the configuration on the web Setting

Time/Lang > Time interface.

• Date Format: select the date format you like among three format options: “M-D-Y”; “D-M-Y”; “Y-M-D” and then press the Confirm tab for the confirmation.
• Time Format: you can either select 12-hour or 24-hour time format as you like, and then press the Confirm tab for the confirmation.
• Time Zone: Select the specific time zone depending on where the device is used and then press Confirm tab for the confirmation. The default time zone is GMT GMT+0.00.
• Primary/Secondary Server: the time zone server, normally it will automatically obtain the time when connecting to the network. The alternate server will take effect when the primary server is invalid.
• Update Interval: to configure the interval between two consecutive NTP requests.
• System Time: indicate the current device time.

LCD Setting

If you want to brighten up the screen in order to see the screen at greater ease in an environment with higher light intensity, you need to set up the related parameters.
7.1. LCD Screen Brightness Setting on the Web Interface
On the web interface, you can set and adjust backlight brightness for the screen and screen saver. To configure the configuration on the web Device > LCD > Screen Backlight Brightness .

Parameter Set-up:

• Mode: click to select “Manual” or “Auto” mode for the backlight. The backlight will be adjusted automatically for the screen backlight brightness when “Auto” is selected and vice versa.
• Backlight Brightness (Day): select the brightness value from 1-255. The default value is 200. The larger value, the brighter screen.
• Backlight Brightness Of Screensaver (Day): adjust the backlight for the screensaver in the daytime with the value ranging from (1-255).
• Backlight Brightness Night: adjust the back light for the screen saver in the night with the value ranging from (1-255).
• Backlight Brightness Of Screensaver (night): adjust the backlight for the screensaver in the nighttime with the value ranging from (0-255).

7.1.1.1. LCD Screen Brightness Setting on the Device

To set screen brightness on the device, select Brightness, select Automatic for automatic brightness adjustment, or select Manual to adjust the brightness manually.

Keypad Light Setting

You can control the keypad light to turn it on/off or to make it turned or off according to your time schedule. To do so, navigate to Device > Light > Keypad Light.

Parameter Set-up:

• Mode: select “Always OFF” to make the keypad stay off. Select “Auto” to make the keypad light turn on automatically when the screen is turned off. Select “ Specific Time” to make the keypad light turn on/off according to your time schedule ( Start Time-End Time). However, the keypad light will change to “Auto” mode for the time not covered in the time schedule.

Screen Display Configuration

X912 door phone allows you to enjoy a variety of screen displays to enrich your visual and operational experience through the customized setting to your preference.
9.1.1. Screensaver Configuration
Sleep mode and screen saver mode are designed for screen protection. You can set the two modes to prevent the device screen from getting overheated and to reduce energy consumption. You can define when the device should go into sleep mode, screen saver mode, and turn off the screen. On web interface, navigate to Device > LCD > Sleep interface.

Parameter Set-up:

• Auto-Sleep Time: if you set sleep time, for example as “15” seconds, then the device will go into screen saver mode (displaying screen saver in your defined duration) when the device detects no operation or no approaching object for the consecutive 15 seconds. However, if the screen saver mode is disabled, then the device screen will be turned off directly in 15 seconds. Auto-sleep time ranges from 5 seconds to 30 min.
• Screensaver Mode: select “Default (Animation of Tap Card) to display Akuvox Logo pictures as screen saver; select “ Image” to display the personalized pictures uploaded to the device; select “ disable” to disable the screen saver function.
• Screensaver Time(Sec): select the screen saver duration. Time range: 5 seconds to 30 min.
• Wake up mode: If you select “Auto” mode, then the screen will be automatically waked up when the device detects an approaching object or operation. Select “ Manual” if you wake up the screen by touching it.

9.1.2.Upload Screensaver

You can upload screen saver pictures one by one on the device web interface for publicity purposes or a greater visual experience. To configure the configuration on the web Device > LCD > Upload ScreenSaver interface.

Parameter Set-up:
Transition Time: set the display time of each individual picture you uploaded in Interval (Sec.) the display time range is from “1-120” seconds. The default setting is 5 seconds.

Note:

• The pictures uploaded should be in JPG format with 2M pixels maximum.
  Note:

• The previous pictures with a specific ID order will be overwritten when the repetitive designation of pictures to The same ID order occurred.

9.1.3.Configuration for Scenario-based Screen Display Mode

X912 door phones offer you four types of screen display modes for the different applications: Default(buttons)mode, Directly Mode, Speed Dial Mode, and Customized Text Mode. On the web interface, navigate to Setting > Key/Display > Theme.

Parameter Set-up:

• Theme: select the home screen display mode you need.

9.1.3.1. Default (Buttons) Mode Home Screen Display

You can change the home screen display through the configuration of tab arrangement, and the language icon display as needed on the device’s web
Setting > Key/Display > Keys in Homepage.

• Theme: select the default(Buttons) mode.
• Type: select the tab type ( Call, PIN, Speed Dial, Directory, Temp Key-QR code) corresponding to the ID order which indicates the tab position. For example, if you want to make the Temp Key tab to be displayed in position one of tab row one, you can click to select the type of the ID order 1. And you can change other tab positions accordingly.
• Name: enter a new name to replace the original type name, but it does not change the attribute of the type.
• Number: it is available for those features which need to be set up numbers, like Speed Dial feature.

9.1.3.2. Directory Mode Home Screen Display

You can set the Contact directory as the home screen so that you can easily dial out the contact number.

9.1.3.3. Speed Dial Mode Home Screen Display
When you set speed dial mode for the home screen display, the speed dial numbers will be displayed on the home screen, so that you can easily make speed dial to a specific contact you set up. You can navigate to Setting > Key/Display > Speed Dial Setting.

Note:
X912 supports up to five-speed dial displays on the screen.

9.1.3.4. Customized Text Mode Home Screen Display

X912 allows you to display (people’s name or company name etc.) on the home screen for identification purpose. To do so, navigate to Setting > Key/Display

Customized Text.

Note:

• X912 supports 10-digit character maximum in length for the customized text.

9.1.3.5. Dial Screen Prompt Display

You can customize your prompt to be displayed on the dial screen if need. To do so, navigate to Setting > Key/Display > Prompt Of The Call Page.

Note:

• X912 supports 128-digit character maximum in length for the text prompt.

9.1.3.6. Open Door Text Prompt Display

You can enable or disable the open door prompt if needed. To do so, navigate to Access Control > Relay > Door Setting General.

Volume and Tone Configuration

Volume and tone configuration refers to the microphone volume, keypad volume, speaker volume, temper alarm volume, and open-door tone configuration. Moreover, you can upload the tone you like to enrich your personalized user experience.

10.1.Volume Configuration
10.1.1. Configure Volume on the Device

You can adjust the microphone volume, speaker volume, keypad volume, and AD volume on the device. To configure the language display on the device Basic Setting > Volume interface.

Parameter Set-up:

• Prompt Volume: includes prompt tone, ringback tone, open door success tone, and so on. The default prompt volume is 50.
• Speaker volume: adjust the loudspeaker volume according to your need. The default Mic volume is 50.
• Keypad Volume: adjust the keypad volume for the keypad touching sound. The default Mic volume is 50.
• Mic Volume: adjust the microphone volume according to your need. The default Mic volume is 50.

10.1.1.1. Configure Volume on the Web Interface

On the web interface, you can set the temper alarm volume, Mic volume, etc. To configure the configuration on the web Device > Audio interface.

Parameter Set-up:

• Tamper Alarm Volume: set the tamper alarm volume from 1-100 according to your need. The default volume is “50”.
• Prompt Volume: includes prompt tone, ringback tone, open door success time, and so on. The default prompt volume is 50.
• Speaker volume: adjust the loudspeaker volume according to your need. The default Mic volume is 50.
• Keypad Volume: adjust the keypad volume for the keypad touching sound. The default Mic volume is 50.
• Enabled: tick the check box if you allow the adjustment to be made on the call volume on the talking screen during a call.
• Mic Mode: select which mic to be applied between left and right microphones.

10.1.2. Upload Open-door Tone

You can not only enable or disable the Open-Door Tone but also upload the open-door tones in the batch that you favored on the web Device > Audio > Open Door Tone Setting interface.

Parameter Set-up:

• Enable Prompt of Open Door: enable the open door tone so that you can hear it when you open the door.
• Enable Voice Prompts of Guiding: enable the prompt tone for the different operations
• Open Door Tone UploadImportReset: upload the open door tone. Click the Reset to reset the tone to the previous one.
• Directory GuidingTone UploadImportReset: upload the prompt tone on the directory screen.
• Call GuidingTone UploadImportReset: upload your customized prompt tone on the call screen.
• PIN Entry GuidingTone UploadImportReset: upload the customized prompt tone on PIN code entry screen
• Temp Key GuidingTone Upload: upload the customized prompt tone on the temporary PIN code entry screen.

Note:

• All the tone files uploaded should be in .wav format, size200KB,Sample Rate:16000,Bits:16

Network Setting

11.1.Device Network Configuration

You can check for the door phone’s network connection info and configure the default DHCP mode (Dynamic Host Configuration Protocol) and static IP connection for the device either on the device or on the device web interface. To configure the Network setting on the device, select Network Setting.

Parameter Set-up:

• DHCP: select the DHCP mode by moving the toggle switch to the right. DHCP mode is the default network connection. If the DHCP mode is turned on, then the door phone will be assigned by the DHCP server with an IP address, subnet mask, default gateway, and DNS server address automatically.
• Static IP: select the static IP mode by checking off the DHCP check box. When static IP mode is selected, then the IP address, subnet mask, default gateway, and DNS servers address have to be manually configured according to your actual network environment.
• IP Address: set up the IP Address if the static IP mode is selected.
• Subnet Mask: set up the subnet Mask according to your actual network environment.
• Default Gateway: set up the correct gateway default gateway according to the IP address of the default gateway.
• DNS1/2: set up preferred or alternate DNS Server (Domain Name Server) according to your actual network environment. DNS1 server is the primary DNS server address while DNS2 is the secondary server address, and the door phone will connect to the DNS2 server when the primary DNS 1 server is unavailable.

To configure the configuration on the web Network > Basic > LAN Port interface.

11.2.Device Local RTP configuration

For the device network data transmission purpose, the device needs to be set up with a range of RTP ports (Real-time Transport Protocol) for establishing an exclusive range of data transmission in the network. To configure the configuration on the web Network > Advanced > Local RTP interface.

Parameter set-up:

• Starting RTP Port: enter the Port value in order to establish the start point for the exclusive data transmission range.
• Max RTP Port: enter the Port value in order to establish the endpoint for the exclusive data transmission range.

11.3.Device Deployment in Network

Door phones should be deployed before they can be properly configured in the network environment in terms of their location, operation mode, address, and extension numbers as opposed to other devices for device control and the convenience of the management. To configure the configuration on the web Network > Advanced > Connect Setting interface.

Parameter Set-up:

• Connect Type: It is automatically set up according to the actual device connection with a specific server in the network such as SDMC or Cloud and None. None is the default factory setting indicating the device is not in any server type, therefore you are allowed to choose Cloud, SMDC in discovery mode.
• Discovery Mode: click Enable to turn on the discovery mode of the device so that it can be discovered by other devices in the network and click Disable if you want to conceal the device so as not to be discovered by other devices.
• Device Address: specify the device address by entering device location information from the left to the right: Community, Unit, Stair, Floor, and Room in sequence.
• Device extension: enter the device extension number for the device you installed.
• Device Location: enter the location in which the device is installed and used.

11.4.NAT Setting

NAT (Network Address Translation) allows hosts in an organization’s private intranet to transparently connect to hosts in the public domain. There is no need for internal hosts to have registered Internet addresses. It is a way to translate the internal private network IP address into a legal network IP address technology. The NAT in the device web is limited to maintaining a connection with the remote SIP server. The principle is to send a heartbeat message to the remote SIP server at a set interval after the function is turned on. Otherwise, the server may judge that the device is offline and allocate the SIP assigned to other devices, resulting in failure to connect to it in the future. Path: Account > Advanced > NAT.

Parameter Set-up:

• UDP Keep-Alive Messages: if enabled, the device will send out the message to the SIP server so that the SIP server will recognize that the device is in online status.
• UDP Alive Msg Interval: set the message sending time interval from 5-60 seconds, the default is 30 seconds.
• RPort: enable the Rport when the SIP server is in WAN (Wide Area Network).

Intercom Call Configuration

Intercom calls in the device can be configured to allow you to perform a variety of customized intercom calls such as IP calls and SIP calls for different application scenarios.

12.1.IP call & IP Call Configuration

IP calls and SIP calls can be made directly on the intercom device by entering the IP number on the device. And you can also disable the direct IP call if you allow no IP call to be made on the device.
12.1.1. Make IP Calls

To make SIP calls or IP calls on the device by clicking on dial on home screen.

12.1.2. IP Call Configuration

To configure the IP direct call on the device Intercom > Basic > Direct IP interface.

Parameter Set-up:

• Enabled: tick the check box if you want to enable the IP call.
• Port: the direct IP Port is “5060” by default with the port range from 1024-65535. And you enter any values within the range other than the 5060, you are required to check if the value entered is consistent with the corresponding value on the device you wish to establish a data transmission with.

12.2.SIP Call &SIP Call Configuration

You can make SIP call (Session Initiation Protocol) in the same way as you do for making the IP calls on the device. However, SIP call parameters related to its account, server, and transport type need to configure first before you can make calls on the device.

12.2.1. SIP Account Registration

X912 door phones support two SIP accounts that can all be registered according to your applications. You can, for example, switch between them if any one of the accounts failed and become invalid.

12.2.1.1. Configure SIP Account

To configure the SIP account, navigate to Account > Basic > SIP Account interface.

Parameter Set-up:

• Status: check to see if the SIP account is registered or not.
• Account: select account 1or account 2 to be configured for making or receiving SIP calls.
• Account Enabled: enable the registered SIP account.
• Display Label: configure the device label to be shown on the device screen.
• Display Name: configure the name, for example, the device’s name to be shown on the called party.
• Register Name: enter the SIP account register Name obtained from your SIP account administrator.
• User Name: enter the user name obtained from SIP account administrator.
• Password: enter the password obtained from the SIP account administrator.

12.2.2. SIP Server Configuration

SIP servers can be set up for devices in order to achieve call sessions through SIP servers between intercom devices. To configure the configuration on the web Account > Basic > Preferred SIP Server interface.

Parameter Set-up:

• Preferred SIP Server: enter the primary server IP address number or its URL.
• Alternate SIP Server: enter the backup SIP server IP address or its URL.
• Port: set up a SIP server port for data transmission.
• Registration Period: set up SIP account registration time span. SIP re-registration will start automatically if the account registration fails during the registration time span. The default registration period is “1800”, ranging from 30-65535s.

12.2.3. SIP Call DND &Return Code Configuration

DND (Do not disturb) setting allows you not to be disturbed by any unwanted incoming SIP calls. You can set up DND-related parameters properly on the device web interface to block SIP calls you do not intend to answer. In the meantime, you can also define the code to be sent to the SIP server when you want to reject the call. To configure the configuration on the web
Intercom > Call Feature > DND interface.

Parameter Set-up:

• Account: select the Account you want to apply the DND function.
• Enabled: enable the DND function if needed.
• Return Code When DND: select what code should be sent to the calling device via the SIP server. 404 for “Not found”; 480 for “Temporary unavailable” and 486 for “busy here”.
• DND On Code: enter the DND on Code to turn on the DND function on the SIP server. The DND on code is 78.
• DND Off Code: enter the DND off code to turn off the DND function on the SIP server. The DND off code is 79.

12.2.4. Configure Outbound Proxy Server

An outbound proxy server is used to receive all initiating request messages and route them to the designated SIP server in order to establish call sessions via port-based data transmission. To configure the configuration on the web Account > Basic > Outbound Proxy Server interface.

Parameter Set-up:

• Enable Outbound: enable the outbound proxy server function if needed.
• Preferred Server IP: enter the SIP address of the primary outbound proxy server.
• Port: enter the port number for establishing call session via the primary outbound proxy server
• Alternate Server IP: set up Backup Server IP for the backup outbound proxy server.
• Port: enter the port number for establishing call sessions via the backup outbound proxy server.

12.2.5. Configure Data Transmission Type

SIP messages can be transmitted in three data transmission protocols: UDP (User Datagram Protocol), TCP(Transmission Control Protocol), TLS (Transport Layer Security), and DNS-SRV. In the meantime, you can also identify the server where the data come from. To configure the configuration on the web Account > Basic > Transport Type interface.

Parameter Set- up:

• UDP: select UDP for unreliable but very efficient transport layer protocol.
  UDP is the default transport protocol.

• TCP: select TCP for Reliable but less-efficient transport layer protocol.

• TLS: select TLS for Secured and Reliable transport layer protocol.

• DNS-SRV: select DNS-SRV to obtain DNS records for specifying the location of servers. And SRV not only records the server address but also the server port. Moreover, SRV can also be used to configure the priority and the weight of the server address.

12.3.Dial Options Configuration

X912 offers a variety of Dial options that allows you to have a fast dial experience while relieving you of memory burden due to long and complex dial numbers.

12.3.1. Quick Dial by Number Replacement

If you want to replace the long and complex dial number with a shorter number that can be memorized at greater ease and convenience for making calls. You can not only add the quick dial number separately but also import the quick dial number to the device in batch. Besides, you can edit and delete the numbers if needed. To figure out the configuration on the web Intercom > DiaPlan > Replace Rule interface.

• Account: select the account you want to apply dial number replacement. The account is Auto by default (to dial out from the account in which the dialed number has been registered). You can select either account 1 or account 2 from which the number can be dialed out. if you have registered the dialed number in both Account 1 and Account 2, then the number will be called out from Account 1 by default.
• Prefix: enter the short number to replace the dialed number you wish to replace.
• Replace 1/2/3/4/5: enter the dialed number(s) you wish to replace. It supports up to 5 numbers maximum for the replacement on the device configuration. For example, if you replace five original dial numbers with a common short number such as 101 then the five intercom devices with the dialed number will be called at the same time when you dial 101.

Note:

• The check box for each line of “Prefix” should be checked before you can see the Edit tab, which you click to carry out the modification.

12.4.Call Auto-answer Configuration

You can define how quickly the door phone should respond in answering the incoming SIP/IP call automatically by setting up the time-related parameters. In addition, you can also define the answering mode (video mode or audio mode). To configure the configuration on the web Intercom > Call Feature > Auto Answer interface.

• Auto Answer Delay: set up the delay time (from 0-5 Sec.) before the call can be answered automatically. For example, if you set the delay time as 1 second, then the call will be answered in 1 second automatically.
• Mode: set up the video or audio mode you preferred for the automatic call answering.

12.5.Manager Dial Call
Manger dial call consists of Sequence call and Group call. Manager Dial is used to quickly initiate the preconfigured numbers by pressing the Management key on the door phone. You can create up 10 numbers. To do the configuration on the web Intercom > Basic > Manager Dial interface.

• Enable: tick the check box if you want to enable the Robin call function.
• Timeout (Sec): click to select the call time interval in between the Robin call number in a targeted Robin Call group. For example, if you set the time interval as 10 seconds, then the call (if not answered in 10 Sec.) will be terminated automatically and be transferred sequentially to the next robin call number in the targeted robin call group.
• Call Type: select the group call or sequence call (Robin call) for the manager dial call.
• Sequence Call: sequence call is used to initiate multiple numbers when your press the manager dial button. If the previous callee does not answer within the robin call timeout, the call will be transferred to the next one. If the call is answered by one of the callees, the call will not be transferred anymore. You can enter five sequence call numbers maximum in each line.
• Group Call: group call is used to initiate calls to multiple numbers at the same when you press the manager dial button.

Note:

• Sequence Call function should be supported by SmartPlus, please contact Akuvox technical support for more information.

12.6.Web Call

In addition to making IP/SIP calls directly on the device, you can also make the call on the device web interface without approaching to device physically for testing purposes, etc. To make a web call, navigate to System > Maintenance > Web Call.

• Web Call (Ready): enter the IP/SIP number to dial out.

Call Settings

13.1.1. Maximum Call Duration Setting
X912 door phone allows you to set up the call time duration in receiving the call from the calling device as the caller side might forget to hang up the intercom device. When the call time duration is reached, the door phone will terminate the calling automatically. To configure the configuration on the web Intercom > Call Feature > Max Call Time interface.

• Max Call Time: enter the call time duration according to your need (Ranging from 2-30 min.). The default call time duration is 5 min.

13.1.2. Maximum Dial Duration Setting

Maximum Dial duration consists of the Maximum dial-in time duration and the maximum dial-out time. Maximum dial-in time refers to the maximum time duration before the door phone hangs up the call if the call is not answered by the door phone. On contrary, Maximum dial-out time refers to the maximum time duration before the door phone hang up itself automatically when the call from the door phone is not answered by the intercom device being called to. To configure the configuration on the web Intercom > Call Feature > Max Dial Time interface.

• Dial In Time: enter the dial-in time duration for your door phone (ranging from 30-120 Sec.) for example, if you set the dial-in time duration is 60 seconds for your door phone, then the door phone will hang up the incoming call automatically if the call is not answered by the door phone in 60 seconds. 60 seconds is the dial-in time duration by default.
• Dial Out Time: enter the dial-in time duration for your door phone (ranging from 5-120 Sec.) for example, if you set the dial-out time duration is 60 seconds in your door phone, then the door phone will hang out the call it dialed out automatically if the call is not answered by the called party.

13.1.3. Hang Up After Open Door
This feature is used to hang up the call automatically after the door is released during a call. So the caller or callee does not need to click the hang-up key again. To do this configuration on the web Intercom > Call Feature

Hang Up After Open Door interface.

• Type: select the open door type. A door can be unlocked via “DTMF”, “HTTP” command, “DTMF Or HTTP”, and “DTMF, HTTP or Input”.
• Timeout: the time-out value can be set up from 0 seconds to 15 seconds. 5 seconds is the default. Set it “0” if you want to disable the function. The call will be automatically hang up within this value after the door is opened.

13.1.4. Audio & Video Codec Configuration for SIP Calls
13.1.4.1. Audio Codec Configuration

X912 supports four types of Codec (PCMU, PCMA, G729, and G722) for encoding and decoding the audio data during the call session. Each type of Codec varies in terms of sound quality. You can select the specific codec with different bandwidths and sample rates flexibly according to the actual network environment. To configure it on the web Account > Advanced > SIP Account interface.

Please refers to the bandwidth consumption and sample rate for the four codecs types below:

Codec Type| Bandwidth
Consumption| Sample Rate
---|---|---
PCMA| 64 kbit/s| 8kHZ
PCMU| 64 kbit/s| 8kHZ
G729| 8 kbit/s| 8kHZ
G722| 64 kbit/s| 16kHZ

13.1.4.2. Video Codec Configuration

X912 support H264 codec that provides better video quality at a much lower bit rate with different video quality and payload. To configure the configuration on the web Account > Advanced > Video Codec interface.

• Name: check to select the H264 video codec format for the door phone video stream. H264 is the video codec by default.
• Resolution: select the code resolution for the video quality among four options: “QCIF”, “CIF”, “VGA”, “4CIF” and “720P” according to your actual network environment. The default code resolution is 4CIF.
• Bitrate: select the video stream bit rate (Ranging from 128-2048). The greater the bitrate, the more data transmitted in every second is greater in amount therefore the video will be clearer. While the default code bitrate is 2048.
• Payload: select the payload type (ranging from 90-119) to configure the audio/video configuration file. The default payload is 104.

13.2.Configure DTMF Data Transmission

In order to achieve door access via DTMF code or some other applications, you are required to properly configure DTMF in order to establish a DTMF-based data transmission between the door phone and other intercom devices for third- party integration. To configure the configuration on the web Account > Advanced > DTMF interface.

• Mode: select DTMF mode among five options: “Inband”, “RFC2833”, “Info+Inband”, “Info+RFC2833”, and “Info” are based on the specific DTMF transmission type of the third-party device to be matched with as the party for receiving signal data. The default is RFC2833.
• How to Notify DTMF: select among four types: “Disable” “ DTMF” “DTMF-Relay” and “Telephone-Event” according to the specific type adopted by the third-party device. You are required to set it up only when the third-party device to be matched adopts “Info” mode
• Payload: set the payload according to the specific data transmission payload agreed on between the sender and receiver during the data transmission. The default payload 101. The payload range is from 96 to 127.

Phone Book Configuration

14.1.Manage Contact Groups
Contact group must be created first before you can put the specific user into the contact group you want. To do so, navigate to Directory > User > Group.

14.1.1. Contact Configuration
After the contact group is created, you start setting up user’s contact that will be displayed on the home screen of the Directory mode. Before setting up the user’s contact, you need to add users by entering their User ID and user name. To set it up, navigate to Directory > User > Contact Details.

• Phone: enter the user’s contact number.
• Group: select the contact group. If you select “Default”, then the Priority of Call feature will not be seen. Select a specific contact group for the user.
• Priority of Call: set the priority of the call among three options: “Primary”, “Secondary”, and “Tertiary”. For example, if you set the priority of call for one of the contacts in a specific contact group as “Primary” then the contact will be the first to be called among all the contacts in the same contact group when someone press on the contact group for making a group call.
• Dial Account: select the account that you want to call to be dialed out from.

Note:

• All the contacts without a specific group will go into the default group.

14.1.1.1. Contact List Display Setting

You can customize your contact list display to your liking. To do so, navigate to Directory > User > Directory Setting interface.

• Show Cloud Contacts: tick the checkbox so that the contacts synchronized from the SmartPlus cloud can be displayed.
• Show Local Contacts: tick the check box to show the local list
• Contact Display Setting: select “All Contacts” if you want to see all the contacts. Select “ Groups Only” if you only want to display the contact group and press it for making a group call. Select “Groups On Entry Page And Their Contacts On Subpage” and select it if you want to display the contact by group, then you can press it to see the contact list.
• Sort By: select ASCII Code or Room No. or Import. When you select ASCII Code, the tenants will be listed by their names in the sequence of the ASCII code. When you select Room No., the tenants will be sorted according to their room numbers.
• Search Function Enabled: enable the contact search function. You will see a search icon on the screen.

Relay Setting

15.1.Relay Switch Setting
You can configure the relay switch(es) and DTMF for the door access on the web Access Control > Relay interface.

• Relay ID: indicates Relay A and Relay B.
• Trigger Delay (Sec): set the relay trigger delay timing (Ranging from 0-10 Sec.) For example, if you set the delay time as “5” sec. then the relay will not be triggered until 5 seconds after you press unlock tab.
• Hold Delay (Sec): set the relay hold delay timing (Ranging from 1-10 Sec.) For example, if you set the hold delay time as “ 5” Sec. Then the relay will resume the initial state after maintaining the triggered state for 5s.
• DTMF Mode: select the number of DTMF digits for the door access control (Ranging from 1-4 digits ) For example, you can select 1 digit DTMF code or a 2-digit DTMF code, etc., according to your need.
• 1 Digit DTMF: set the 1-digt DTMF code within range from ( 0-9 and *,#) if the DTMF Option is set as “1-digit”.
• 2~4 Digits DTMF: set the DTMF code according to the DMTP Option setting. For example, you are required to set the 3-digit DTMF code if DTMP Option is set as 3-digits.
• Relay Status: relay status is low by default which means normally closed(NC) If the relay status is high, then it is in Normally Open status(NO).
• Relay Name: name the relay switch according to your need. For example, you can name the relay switch according to where the relay switch is located for convenience.

Note:

• Only the external devices connected to the relay switch need to be powered by powered adapters as the relay switch does not supply power.

Note:

• If DTMF mode is set as “1 Digit DTMF”, you cannot edit DTMF code in 2~4 Digits DTMF field. And if you set DTMF mode from 2-4 in the 2~4 Digits DTMF” field, you can not edit the DTMF code in the 1 Digit DTMF field.

15.2.Web Relay Setting

In addition to the relay that is connected to the door phone, you can also control the door access using the network-based web relay on the device and on the device web interface.

15.2.1. Configure Web Relay
Web relay needs be to set up on the web interface where you are required to fill in such information as relay IP address, password, web relay action, etc. Before you can achieve door access via web relay.
To configure the configuration on the web Access Control > Web Relay interface.

• Type: select among three options Disabled, WebRelay, and Both. Select Webrelay to enable the web relay. Select Disable to disable the web relay. Select Both to enable both local relay and web relay.
• IP Address: enter the web relay IP address provided by the web relay manufacturer.
• User Name: enter the User name provided by the web relay manufacturer.
• Password: enter the password provided by the web relay manufacturer. The password is authenticated via HTTP and you can define the passwords using http get in Action.
• Web Relay Action: enter the specific web relay action command provided by the web manufacturer for different actions by the web relay.
• Web Relay Key: enter the configured DTMF code, when the door is unlocked via DTMF code, the action command will be sent to the web relay automatically.
• Web Relay Extension: enter the relay extension information, which can be a SIP Account user name of an intercom device such as an indoor monitor, so that the specific action command will be sent when unlock is performed on the intercom device, while this setting is optional. And please refer to the example below:
  http://admin:admin@192.168.1.2/state.xml?relayState=2.
  After the web relay is set up, you can configure the specific web relay to be triggered based on the relay location for the door access. To do so, navigate to Directory > User, click “+ Add”, then scroll down to Access Setting. And select the specific web relay action you need.

15.2.2. Configure Security Relay

Akuvox security relay is connected to the door lock via the Akuvox door phone. It is installed in the side of the door and serves as extra protection against the forced door unlock through tampering of the door phone. The security relay is applied in applications requiring a higher level of security. To set up the security relay, navigate to Access Control > Relay > Security Relay.

• Relay ID: displays relay ID.
• Connect Type: select the connection type between the security relay and the door phone. You can select connection via the door phone “Relay A Power Output” or “ RS485”.
• Enabled: enable the security relay you want.

Door Access Schedule Management

You are required to configure and make schedule for the user-based door access via RF card, Private PIN and Facial recognition.

16.1. Configure Door Access Schedule
You can create door access schedules so that they can be later conveniently applied to the door access control intended for an individual user or a group of users created. Moreover, you can edit your door access schedule if needed.
16.1.1. Create Door Access Schedule
You can create the door access schedule on a daily or monthly basis, and you can also create a schedule that allows you to plan for a longer period of time in addition to running the door access schedule on a daily or monthly basis. To do so , navigate to Setting > Schedule, then click “ + Add”.

To create a daily schedule:

To create a weekly schedule:

To create a longer period schedule:

16.1.2. Import and Export Door Access Schedule
In addition to creating door access schedules separately, you can also conveniently import or export the schedules in order to maximize your door access schedule management efficiency. To do so, navigate to Setting > Schedule, then click Import.

Note:

• It only supports .xml format files for importing and exporting the schedule.

16.1.3. Edit the Door Access Schedule
If you want to edit or delete your door access schedule you created, you can edit or delete the configured schedule separately or in batch. To do so, navigate to Setting > Schedule.

Note:

• It only supports .xml format file for importing and exporting the schedule.

Note:

• The access control schedule synchronized from the SmartPlus can not be edited or deleted.

Door Unlock Configuration

X912 series door phone offers you three types of door access via PIN code, RF card, and Facial recognition. You can configure them on the device and web interface. Moreover, you can import or export the configured files to maximize your RF card configuration efficiency.
17.1.Configure PIN Code for Door Unlock
You can create and modify both Public PIN codes and private PIN codes for door access on X912 series door phones.
17.1.1. Configure Public PIN code
You can configure and modify Public PIN codes on the device web Access Control

PIN Setting > Public PIN interface.

Note:

• Public PIN code will not be valid until the function is turned on.

17.1.2. Configure Private PIN Code
You can not only set up PIN code, but also set and select the door access schedule that you created for the validity of the PIN Code access during a certain time span you scheduled. To configure the configuration on the web Directory > User, then click ” +Add”. After that enter the user information, and enter the private PIN code.

After that, scroll down to Access setting, and select relays and the door access schedule for the PIN code.

• Allow to Open: select the relays to be triggered by the PIN code.

Note:

• This step is applicable to door access by RF card and Facial recognition as they are identical in configuration.

17.1.3. Configure Private PIN Access Mode
X912 door phone offers you two types of access modes for private PIN code access, namely “PIN” and “APT#+PIN”. To configure the configuration on the web Access Control > PIN Setting > Private PIN interface.

• PIN Mode: select access mode between “PIN” and “APT#+PIN”. if you select “PIN” then you are only required to enter PIN code directly for the door access, while if you select “APT#+PIN”, then you are required to enter the Apartment Number first before entering your PIN code for the door access.
• Display Temp PIN Icon: enable it if you want to display the QR code Icon, which you can press for the QR code access on the screen.

Note:

• QR Code can only be applicable when the device is added to the Akuvox SmartPlus.

17.2.Configure RF Card for Door Unlock
17.2.1. Configure RF Card on the Web Interface
To configure RF card, navigate to Directory > User, then click “+Add”. After that, enter the user information, and obtain the QR code.

Note:

• Please refer to PIN code access schedule selection for the RF card user(s)-specific door access.

Note:

• RF card with 13.56 MHz and 125 KHz can be applicable to the door phone for door access.

17.2.2. Configure RF Card Code Format

If you want to integrate with the third-party intercom system in terms of RF card door access, you can change the RF card code format to be identical with that applied in the third-party system. To configure the configuration on the web Access Control > Card Setting interface.

• IC CARD Display Mode: select the card code format for the IC card for the door access among five format options: 8H10D; 6H3D5D(W26); 6H8D; 8HN; 8HR. The card code format is 8HN by default in the door phone.
• ID Card Order: select normal or reversed display of ID card.
• ID Card Display Mode: select the card format for the ID Card for the door access among five format options: 8H10D; 6H3D5D(W26); 6H8D; 8HN; 8HR. The card code format is 8HN by default in the door phone.

17.2.3. Configure RF Card on the Device

You can configure RF cards for administrators and users. And Administrator is allowed to create RF cards for the users after the administrator’s RF card is created. And the administrators need to tap their cards on the card reader before creating RF cards for the users. Go to Modify Admin Card > Add Admin card.
To configure administrator card, go to Modify Admin Card > Add Admin card.

To configure user card, press icon on the home screen, then enter your setting default setting password “3888”, then press icon on the keypad. After that select “Modify User Card”, then enter the system PIN code, which is “2369” by default. Then press “Add User Card”.

17.3.Configure Facial Recognition for Door Unlock
You can import the face data to the device on the web interface. To do so, navigate to Directory > User, then click ” +Add”. After that, enter the user information, and upload the face recognition photos.

• Status: it will show “Registered” when the picture uploaded conforms to the format and standard otherwise it would show “ Unregistered” as the default. However, the status will be changed back to “Unregistered” if the picture uploaded is cleared when you press the Reset tab.
• Photo: select the picture in jpg or png format to be uploaded to the device and press if you want to clear the picture uploaded.

Note:

• Pictures to be uploaded should be in jpg or png format.

Note:

• Please refer to PIN code access schedule selection for Face recognition user(s)-specific door access.

17.4.Basic Facial Recognition Configuration on the Web Interface
X912 door phone allows you to adjust facial recognition accuracy, and recognition intervals according to your actual need. And you can also improve the recognition quality and user experience through the basic facial recognition setting on the device web Access Control > Face Setting > Face Basic interface.

• Face Recognition Enabled: click on Enable to turn on the facial recognition function. Facial recognition is enabled by default.
• Offline Learning: select Enable if you want to improve the device recognizing capability, focusing on the major facial characteristics while sidelining the minor changes that occurred to your face. Facial recognition accuracy improves as the number of facial recognition increases.
• Facial Recognition Matching Level: click to select the facial recognition accuracy level among four options: Low, Normal, High, and Highest. For example, if you select Highest then there will be the least possibility that someone else will be mistaken for you by mistake or in another way round in facial recognition.
• Anti Spoofing Option: select the Anti-spoofing level among four options: Low, Normal, High, and Highest. For example, if you select “Highest” then there will be the least possibility that the device will be fooled by digital images or pictures of any kind.
• Facial Recognition Interval: select time interval between every two facial recognition from 2-60Sec. For example, if you select “5” then you have to wait for 5 seconds. Before you are allowed to perform the facial recognition again.

Note:

• Please refer to PIN code access schedule selection for Face recognition user(s)-specific door access.

17.5.Edit the User-specific door access data
You can search user(s)-specific door access and edit the door access data on the web Directory > User interface.

Note:

• Users synchronized from the SmartPlus can not be edited or deleted.

17.6.Import and Export User Data of Access Control

X912 series support User Data of access control to be shared among Akuvox X912 series door phones through import and export while you can also export the facial data out of the door phone and then import to a third-party device. To configure the configuration on the web Directory > User > Import/Export User interface.

17.7.Configure Bluetooth for Door Unlock
You can also gain door access by mobile phone with Bluetooth which is used together with Akuvox SmartPlus. You can gain door access through the Bluetooth-enabled hands-free door access or by waving your hands in front of the door phone for access. To set up the function, navigate to Access Control

BLE > BLE Basic.

• Enable BLE Function: enable the Bluetooth function.
• Enable Hands Free Mode: if enabled, you can gain door access hands-free, if disabled, you have to wave your hand in front of the door phone for the door access.
• Trigger Distance: set the triggering distance of the Bluetooth for the door access. You select “About 1 meter”, “ Within 1 meter”, and “ More than 2 meters”.
• Open Door Interval (Sec): select the time interval between every two Bluetooth door accesses.

17.8.Configure Open Relay via HTTP for Door Unlock
You can unlock the door remotely without approaching the device physically for door access by typing in the created HTTP command (URL) on the web browser to trigger the relay when you are not available by the door for door access. To configure the configuration on the web Access Control > Relay > Open Relay via HTTP interface.

• Enable: enable the HTTP command to unlock the function by clicking on Enable field.
• User Name: enter the user name of the device web interface, for example, “Admin”.
• Password: enter the password for the HTTP command. For example: “12345”.
  Please refer to the following example:
  http://192.168.35.127/fcgi/do?action=OpenDoor&UserName=admin&Password=12345&DoorNum=1

Note:

• DoorNum in the HTTP command above refers to the relay number #1 to be triggered for the door access.

17.9.Configure Open Relay via DTMF for Door Unlock
You can authorize the contacts to be able to unlock the door via DTMF or deny all the contacts for the DTMF unlock if needed. To do so, navigate to Access Control > Relay > Open Relay via DTMF.

• All Numbers: all numbers are allowed to unlock the door via DTMF.
• None: none of the contacts is allowed to unlock the door via DTMF.
• Only Contact List: only the contacts in the contact list are allowed to unlock the door DTMF.

17.10. Unlock by QR Code
If your door phone is connected to the SmartPlus Cloud, you can gain door access via QR code. QR code will be sent to your SmartPlus app upon requesting QR door access.

Note:

• The function should work with Akuvox SmartPlus. For more information, please contact Akuvox technical support.

17.11. Configure Exit Button for Door Unlock
When you need to open the door from inside using the Exit button installed by the door, you can configure the door phone Input to trigger the relay for the door access. To configure the configuration on the web Access Control > Input

Input interface.

• Enabled: enable the function as needed.
• Trigger Electrical Level: select the trigger electrical level options between “High” and “Low” according to the actual operation on the exit button.
• Action to Execute: select the method to carry out the action among four options: FTP, Email, HTTP, TFTP.
• HTTP URL: enter the URL if you select the HTTP to carry out the action.
• Action Delay: set up the delay time when the action is carried out. For example, if you set the action delay time at 5 seconds., then the corresponding actions will be carried out 5 minutes after your press the button.
• Execute Relay: set up relays to be triggered by the input.
• Door Status: display the status of the input signal.

17.12. Configure Reception Tab for Door Unlock
In the device’s home screen, the X912 door phone provides residents and visitors quick door access by pressing the Reception icon on the lower right corner of the home screen. To configure the configuration on the web Setting > Key/Display > Speed Dial Setting.

• Account: select the account you want to dial out a call from.
• Open Relay: select the relay(s) to be triggered by pressing the Reception Icon.
• Action To Execute: tick the check box to enable the HTTP option.
• HTTP URL: enter the URL command to be sent for door access. For example:
  http://192.168.35.127/fcgi/do?action=OpenDoor&UserName=admin&Password=12345&DoorNum=1

Security

18.1.Tamper Alarm Setting
Tamper alarm function serves as a protection against any unauthorized removal of the devices by triggering off the temper alarm while sending out calls to the designated location. Tamper alarm will be triggered off when the door phone changes its gravity value as opposed to its original gravity value set up when the device is installed.
18.1.1. Configure Tamper Alarm on the Device
You can set up the temper alarm function in terms of switching on the function and setting up the gravity sensor sensitivity to suit your need. To configure the configuration on the web System > Security > Tamper Alarm interface.

• Enable: tick the check box to enable the temper alarm function. When the temper alarm goes off, you can press the Disarm tab beside the check box to clear the alarm.
• Key Status: temper alarm will not be triggered unless the key status is shifted from “Low” to “ High” status.

18.2.Action URL
X912 allows you to set up specific HTTP URL commands that will be sent to the HTTP server for the predefined actions. Relevant actions will be initiated if there occurs any changes in the relay status, input status, PIN code, and RF card access for security purposes. You can navigate to Setting > Actions URL.

18.3.Virtual PIN
Virtual PIN allows you to protect your PIN code from being leaked to someone. To enable the virtual PIN feature, navigate to Access > PIN Setting > Virtual PIN.

• Enabled: enable it if you want to prevent your password from being leaked to someone. For example, if your real password is 123456, you can enter the password as “99123456788” which is considered as a valid password as your real password numbers are included in the virtual password. And if user A’s real password is “123456”, while user B’s password is “1234”, then if the virtual password “99123456788” is entered, the virtual password entered will be taken as the password for user A, because user A’s password “123456” has the most of numbers overlapping with the virtual PIN code. However, it will be different when you apply dual authentications (Face+ PIN, RF card+PIN, or Bluetooth+PIN), then user B’s password “1234” will be given priority, namely, the virtual PIN “99123456788” entered will be taken as “1234” the user B’s password.

Note:

• This feature is not used for Public PIN and “Apartment+PIN”.

18.4.Client Certificate Setting
Certificates can ensure communication integrity and privacy when deploying Akuvox door phones. So, when users need to establish an SSL protocol, it is necessary to upload corresponding certificates for verification. Web Server Certificate: it is the certificate that sends to the client for authentication when the client requires an SSL connection with the Akuvox door phone. Currently, the format of the certificate that can be accepted by Akuvox door phone is *.PEM file. Client Certificate: when the Akuvox door phone required an SSL connection with the server, the phone must verify the server to make sure it can be trusted. And the server will send its certificate to the Akuvox door phone. Then the door phone will verify this certificate according to the client certificate list.
18.4.1. Web Server Certificate
To upload Web Server certificate on the device web System > Certificate > Web Server Certificate.

18.4.2. Client Certificate
To upload and configure client certificates on the same page.

• Index: select the desired value from the drop-down list of Index. If you select Auto value, the uploaded certificate will be displayed in numeric order. If you select a value is from 1 to 10, the uploaded certificate will be displayed according to the value that the user selected.
• Client Certificate Upload: locate and upload the desired certificate. (*.pem only)
• Only Accept Trusted certificates: if select Enabled, as long as the authentication success, the phone will verify the server certificate based on the client certificate list. If select Disabled, the phone will not verify the server certificate no matter whether the certificate is valid or not.

18.5. Motion Detection
Motion Detection is often used for unattended surveillance video and automatic alarms. The images collected by the camera at different frame rates will be calculated and compared by the CPU according to a certain algorithm. When the picture changes, if someone walks by, the lens is moved, the number obtained by the calculation and comparison result will exceed the threshold and indicate that the system can the corresponding processing is made automatically. To set up motion detection, navigate to Surveillance > Motion > Motion Detection Options.

• Suspicious Moving Object Detection: select “Video Detection” to enable motion detection during the monitoring of the suspicious moving object. Select “ Disabled” to turn off the function.
• Detection Area: select the detection area in the video. You can select up to three detection areas.
• Time Interval: set the time interval for the motion detection. If you set the default time interval as “10” Sec, then the motion detection time span will be 10 seconds. Assuming that we set the time interval as “10” then, and the first movement captured can be seen as the start point of the motion detection, and if the movement continues through 7 seconds of the 10-second interval, then the alarm will be triggered at 7 seconds ( the first trigger point) and motion detection action can be triggered (sending out notification) anywhere between 7-10 seconds once movement is detected.“10” Sec interval is a complete cycle of the motion detection before it starts another cycle of the same time interval. To be more specific, the first trigger point can be calculated as the “Time interval minus three”.
• Detection Accuracy: set the detection accuracy for the detection sensitivity. The smaller value, the greater sensitivity. the default detection accuracy value is “3”.
• Action to Execute: select the notification type: FTP,TFTP, email, HTTP,SIP Call. If you select “FTP”, then the FTP notification will be sent to a designated server. If you select “Email” then the notification will be sent in the form of emails when motion detection is triggered.

Scroll down the page, you can also set the motion detection time schedule.

18.6.Security Notification Setting
18.6.1. Email Notification Setting
If you want to receive the security notification via email, you can configure the Email notification on the web Setting > Action > Email Notification interface properly.

• Sender’s Email Name: enter the name of the email sender.
• Sender’s email address: enter the sender’s email address from which the email notification will be sent out.
• Receiver’s email address: enter the receiver’s email address.
• Receiver’s Email Name: enter the name of the email receiver.
• SMTP Server Address: enter the SMTP server address of the sender.
• SMTP User Name: enter the SMTP user name, which is usually the same as the sender’s email address.
• SMTP Password: configure the password of the SMTP service, which is same as the sender’s email address.
•  Email Subject: enter the subject of the email.
•  Email Content: compile the emails contents according to your need.

18.6.2. FTP Notification Setting
If you want to receive the security notification via FTP, you can configure the FTP notification on the web Setting > Action > FTP Notification interface properly.

• FTP Server: enter the address (URL) of the FTP server for the FTP notification.
• FTP User Name: enter the FTP server user name.
• FTP Password: enter the FTP server password.
• FTP Path: enter the folder name you created in the FTP server.

18.7.Web Interface Automatic Logout
You can set up the web interface’s automatic logout timing, requiring re-login by entering the user name and the passwords for security purposes or for the convenience of operation. To configure the configuration on the System > Security > Session Time Out interface.

• Session Time Out Value: set the automatic web interface logout timing ranging from 60 seconds to 14400 seconds. The default value is 300.

Monitor and Image

19.1.RTSP Stream Monitoring
X912 door phone supports RTSP stream that allows intercom devices such as the indoor monitor or the monitoring unit from the third party to monitor or obtain the real-time audio/ video (RTSP stream) from the door phone using the correct URL.
19.1.1. RTSP Basic Setting
To configure the configuration on the web Surveillance > RTSP > RTSP Basic interface.

• Enabled: tick the check box to turn on or turn off the RTSP function.
• RTSP Authorization Enabled: enable the RTSP authorization. If you enable the RTSP Authorization, you are required to enter RTSP Authentication Type, RTSP Username, RTSP Password on the intercom of a device such as an indoor monitor for authorization.
• Authentication Mode: select RTSP authentication type between “ Basic” and “ Digest”. “Basic “ is the default authentication type.
• User Name: enter the user name for the RTSP authentication.
• Password: enter the user name for the RTSP authentication.

19.1.2. RTSP Stream Setting

You can select the video codec for the RTSP stream. You can also configure video resolution and bitrate etc. for H.264 codec based on your actual network environment on the web Surveillance > RTSP > H.264 Video Parameters.

• Video Resolution: select video resolutions among seven options: “QCIF”, “QVGA”, “CIF”, “VGA”, “4CIF”, “720P”, and “1080P”. The default video resolution is “720P. and the video from the door phone might not be able to be shown in the indoor monitor if the resolution is set higher than “720P”.
• Video Framerate: “25fps” is the video frame rate by default.
• Video Bitrate: select video bitrate among six options: “128 kbps”, “256kbps”, “512 kbps”, “1024 kbps”, “2048 kbps”, “or 4096 kpbs” according to your network environment. The default video bitrate is “2048 apps”.
• 2nd Video Resolution2: select video resolution for the second video stream channel. While the default video solution is “VGA”.
• 2nd Video Framerate: select the video framerate for the second video stream channel. “25fps” is the video frame rate by default for the second video stream channel.
• 2nd Video Bitrate: select video bitrate among the six options for the second video stream channel. While the second video stream channel is “512 kpbs” by default.

Note:

• X912 has two channels of RSTP video streaming with two formats. For example:
  Channel 1: rtsp://192.168.1.40/live/ch00_0.
  Channel 2: rtsp//192.168.1.40/live/ch00_1.

19.2.MJPEG Image Capturing

X912 series allows you to capture the Mjpeg format monitoring image if needed. You can enable the MJPEG function and set the image quality on the web Surveillance > MJPEG interface.

• Enabled: enable the Mjpeg service.
• Image Quality: select the quality for the image captured among seven options: QCIF, QVGA, CIF, VGA, 4CIF, 720P, 1080P

After the MJPEG service is enabled, you can capture the image from the door phone using the following three types of URL format:

• www.deviceip:8080/picture.cgi 
• www.deviceip:8080/picture.jpg
• www.deviceip:8080/jpeg.cgi

For example, if you want to capture the JPG format image of a door phone with the IP address: 192.168.1.104.
And you can enter “http://192.168.1.104:8080/picture.jpg” on the web browser

19.3.ONVIF
Real-time video from the X912 door phone camera can be searched and obtained by the Akuvox indoor monitor or by third-party devices such as NVR (Network Video Recorder) you can configure the ONVIF function in the door phone so that other devices will be able to see the video from the door phone. To configure the configuration on the web Surveillance > ONVIF interface.

• Discoverable: if enabled, the video from the door phone camera can be searched by other devices.
• User Name: enter the user name. The user name is “admin” by default.
• Password: enter the password. The password is “admin” by default.

After the setting is complete, you can enter the ONVIF URL on the third-party device to view the video stream.
For example: www.IPaddress:80/onvif/device_service

Note:

• Fill in the specific IP address of the door phone in the URL.

19.4.Live Stream

If you want to check the real-time video from the X912 door phone, you can go to the device web interface to obtain the real-time video or you can also enter the correct URL on the web browser to obtain it directly. To view the real-time video on the web Surveillance > Live Stream interface. You can also enter the correct URL (www.IP_address:8080/video.cgi) on the web browser if you want to obtain the real-time video directly by going to the web interface.

Logs

20.1. Call Logs

If you want to check on the calls inclusive of the dial-out calls, received calls, and missed calls in a certain period of time, you can check and search the call log on the device web interface and export the call log from the device if needed. To check the call log on the web Status > Call Log interface.

• Save Call Log Enabled: enable the call log function.
• Call History: select call history among four options: “All”, “Dialed”, “Received”, and “Missed” for the specific type of call log to be displayed.
• Start Time ~ End Time: select the specific time span of the call logs you want to search, check, or export.
• Name/Number: select the “Name” and “Number” options to search call log by the name or by the SIP or IP number.

20.2.Door Logs

If you want to search and check on the various types of door access history, you can search and check the door logs on the device web Status > Access log interface.

• Save Door Log Enabled: tick the check box to turn on or turn off the door log function.
• Save Picture Enabled: enable it if you want to save the door open snapshot captured.
• Export Picture Enabled: enable it if you want to export the door log with a snapshot picture captured.
• Status: select between “Success” and “Failed” options to search for successful door accesses or Failed door accesses.
• Time: select the specific time span of the door logs you want to search, check or export.
• Name/Code: select the “Name” and “ Code” options to search door log by the name or by the PIN code.
• Action: click to display the picture captured.

21. Debug
21.1.System Log for Debugging

System log-in the door phone can be used for debugging purpose. If you want to export the system out to a local PC or to a remote server for debugging, you can set up the function on the web System > Maintenance.

• LogLevel: select log levels from 1 to 7 levels. You will be instructed by Akuvox technical staff about the specific log level to be entered for debugging purposes. The default log level is “3”, the higher the level is “5”, the more complete the log is “7”.
• Export Log: click the Export tab to export the temporary debug log file to a local PC.
• Remote System Log Enabled: tick the checkbox to enable the function.
• Remote System Server: enter the remote server address to receive the device log. And the remote server address will be provided by Akuvox technical support.
• Remote System Port: enter the remote system server port provided by Akuvox technical team.

21.2.PCAP for Debugging
PCAP is used to capture the data package going in and out of the devices for debugging and troubleshooting purpose. You can set up the PCAP on the device web System > Maintenance > PCAP interface properly before using it.

• Specific Port: select the specific ports from 1-65535 so that only the data packet from the specific port can be captured. You can leave the field blank by default.
• PCAP: click the Start tab and Stop tab to capture a certain range of data packets before clicking Export tab to export the data packets to your Local PC.
• PCAP Auto Refresh: select “Enable” or “Disable” to turn on or turn off the PCAP auto fresh function. If you set it as “Enable” then the PCAP will continue to capture data packets even after the data packets reached its 1M maximum in capacity. If you set it as “Disable” the PCAP will stop data packet capturing when the data packet captured reached the maximum capturing capacity of 1MB.

Firmware Upgrade

Firmware of different versions for X912 series door phone can be upgraded on the device web Upgrade > Basic interface.

Note:

• Firmware files should be .zip format for an upgrade.

Backup

Configuration files can be imported to or exported out of the device to your local PC on the device web System > Maintenance > Others interface if needed.

Auto-provisioning via Configuration File

Configurations and upgrading on the X912 door phone can be done on the web interface via one-time auto-provisioning and scheduled auto-provisioning via configuration files, thus saving you from setting up configurations needed one by one manually on the door phone.

24.1.Provisioning Principle

Auto-provisioning is a feature used to configure or upgrade the devices in batch via third-party servers. DHCP, PNP, TFTP, FTP, and HTTPS are the protocols used by the Akuvox intercom devices to access the URL of the address of the third-party server which stores configuration files and firmware, which will then be used to update the firmware and the corresponding parameters on the door phone.

24.2. Configuration Files for Auto-provisioning

Configuration files have two formats for auto-provisioning. one is the general configuration files used for general provisioning and another one is MAC-based configuration provisioning.

The difference between the two types of configuration files is shown as below:

General configuration provisioning: a general file is stored in a server from which all the related devices will be able to download the same configuration file to update parameters on the devices. For example： r000000000912.cfg.
MAC-based configuration provisioning: MAC-based configuration files are used for auto-provisioning on a specific device as distinguished by its unique MAC number. And the configuration files named with device MAC number will be matched automatically with the device MAC number before being downloaded for the provisioning on the specific device.

Note:

• If a server has these two types of configuration files, then IP devices will first access the general configuration files before accessing the MAC-based configuration files.

24.3.AutoP Schedule

Akuvox provides you with different Autop methods that enable the door phone to perform provisioning for itself at a specific time according to your schedule.
To configure the configuration on the web System > Auto Provisioning > Automatic Autop.

• Mode: Select “Power on”, “Repeatedly”, “Power On + Repeatedly”, and “Hourly Repeat” as your Autop schedule. Select “Power on” if you want the device to perform Autop every time it boots up.
  Select “Repeatedly”, if you want the device to perform Autop according to the schedule you set up.
  Select “Power On + Repeatedly” if you want to combine Power On Mode and Repeatedly mode, it would enable the device to perform Autop every time it boots up or according to the schedule you set up.
  Select “Hourly Repeat” if you want the device to perform Autop every hour.

• Schedule: when the “Power on + Repeatedly” mode is selected, you can select the specific day and time for the automatic provisioning.

• Clear MD5: used to compare the existing autop file with the autop file in the server, if the files are the same, then the provisioning will be stopped, thus avoiding unnecessary auto-provisioning.

• Export Autop Template: export Autop Template if needed.

24.4.PNP Configuration

Plug and Play (PNP) is a combination of hardware and software support that enables a computer system to recognize and adapt to hardware configuration changes with little or no intervention by a user. To configure the configuration on the web System>Auto Provisioning > PNP Option interface.

24.5.DHCP Provisioning Configuration

Auto-provisioning URL can also be obtained using DHCP option which allows a device to send a request to a DHCP server for a specific DHCP option code. If you want to use Custom Option as defined by users with option code range from 128-255), you are required to configure DHCP Custom Option on the web interface.

Note:

• The custom Option type must be a string. The value is the URL of TFTP server.

• Custom Option: enter the DHCP code that matched the corresponding URL so that the device will find the configuration file server for the configuration or upgrading.
• DHCP Option 66: if none of the above is set, the device will automatically use DHCP Option 66 for getting the upgrade server URL. This is done within the software and the user does not need to specify this. To make it work, you need to configure the DHCP server for option 66 with the updated server URL in it.
• DHCP Option 43: if the device does not get an URL from DHCP Option 66, it will automatically use DHCP Option 43. This is done within the software and the user does not need to specify this. To make it work, you need to configure the DHCP server for option 43 with the updated server URL in it.

Note:

• The general configuration file for the in-batch provisioning is with the format “r0000000000xx.cfg” taking X912 as an example “r000000000912.cfg (10 “zeros” in total while the MAC-based configuration file for the specific device provisioning is with the format” MAC Address of the device.cfg, for example, “0C110504AE5B.cfg.”

24.6.Static Provisioning Configuration
You can manually set up a specific server URL for downloading the firmware or configuration file. If an autop schedule is set up, the door phone will perform the auto-provisioning at a specific time according to the autop schedule you set up. In addition, TFTP, FTP, HTTP, and HTTPS are the protocols that can be used for upgrading the device firmware and configuration.
To download the Autop template, navigate to System > Auto Provisioning > Automatic Autop.

To set up Autop server, navigate to System > Auto Provisioning > Manual Autop.

• URL: set up tftp，http，https，ftp server addresses for the provisioning
• User Name: set up a user name if the server needs a user name to be accessed otherwise leave it blank.
• Password: set up a password if the server needs a password to be accessed otherwise leave it blank.
• Common AES Key: set up AES code for the intercom to decipher general Auto Provisioning configuration file.
• AES Key (MAC): set up AES code for the intercom to decipher the MAC-based auto provisioning configuration file.

Note:

• AES is one type of encryption, it should be configured only when the
  the config file is encrypted with AES, otherwise, leave the field blank.

Note:
Server Address format:

• TFTP: tftp://192.168.0.19/

•  FTP: ftp://192.168.0.19/ (allows anonymous login)
  ftp://username:password@192.168.0.19/(requires a username and password)

• HTTP: http://192.168.0.19/ (use the default port 80)
  http://192.168.0.19:8080/ (use other ports, such as 8080)

• HTTPS: https://192.168.0.19/ (use the default port 443)

Note:

• Akuvox do not provide user specified server.
• Please prepare TFTP/FTP/HTTP/HTTPS server by yourself.

Integration with Third Party Device

25.1.Integration via Wiegand
If you want to integrate the X912 series door phone with third-party devices via Wiegand. To configure the configuration on the web Access Control > Card Setting > Wiegand interface.

• Wiegand Display Mode: select Wigand Card code format among 8H10D; 6H3D5D; 6H8D; 8HN; 8HR.
• Wiegand Card Reader Mode: set the Wiegand data transmission format among three options: Wiegand 26, Wiegand 34, Wiegand 58. The transmission format should be identical between the door phone and the device to be integrated.
• Wiegand Transfer Mode: set the Transfer mode between Input or Output if the door phone is used as a receiver, then set it as Input for the door phone and vice versa.
• Wiegand Input Data Order: set the Wiegand input data sequence between Normal and Reversed if you select Reversed then the input card number will be reversed and vice versa.
• Wiegand Output Data Order: set the Wiegand output data sequence between Normal and Reversed if you select Reversed then the input card number will be reversed and vice versa.

25.2.Integration via HTTP API
HTTP API is designed to achieve a network-based integration between the third- party device with the Akuvox intercom device. You can configure the HTTP API function on the web Setting > HTTP API interface for the integration.

• Enabled: enable or disable the HPTT API function for the third-party integration. For example, if the function is disabled any request to initiate the integration will be denied and be returned HTTP 403 forbidden status.
• Authorization Mode: select among four options: “None” “WhiteList” “Basic”, and “Digest” for authorization type, which will be explained in detail in the following chart.
• User Name: enter the user name when “Basic” and “Digest” authorization mode is selected. The default user name is “Admin”.
• Password: enter the password when “Basic” and “Digest” authorization mode is selected. The default user name is “Admin”.
• 1st IP-5th IP: enter the IP address of the third-party devices when the “WhiteList” authorization is selected for the integration.

25.3.Power Output Control
X912 can serve as a power supply for the external relays. Path: Intercom

Access Control >>12V Power Output.

• Relay ID: select the relay to be powered by X912
• 12V Power Output: select Disabled to disable the power output function; select Always to enable the access controller to provide continuous power to the third-party device. Select Triggered By Open Relay if you want the E18 to provide power to the third-party device via 12 outputs and the GND interface during the timeout when the status of relays is shifted from low to high.
• Time Out (Sec): select the power supply time duration after the relay is triggered. Three options: 3, 5, 10. It is 3 seconds by default. The power output is 12V, and the maximum output amperage is 0.8A.

Lift Control

X912 door phone can be connected to Akuvox EC32 lift controller for the lift control. You can summon the lift to go down to the ground floor when you are granted through various types of access methods on the door phone. To set up the lift control, navigate to Device > Lift > Control.

• Lift Control List: select “None” to disable the function, and select Auvox E32 to integrate the door phone with the Akuvox EC32 controller.
• Server IP: enter the IP address of the Akuvox EC32 controller server.
• Server Port: enter the Sever port of the Akuvox EC32 controller server.
• User Name: enter the user name of the lift controller for the authentication.
• Password: enter the password of the lift controller for the authentication.
• Floor NO. Parameter: enter the Floor number parameter provided by Akuvox. The default parameter string is “ $floor”. You can define your own parameter string is needed.
• URL To Trigger Specific Floor: enter the Akuvox life control URL for triggering a specific floor. The URL is “/cdor.cgi?open=0&door=$floor”, but the string “$floor” at the end must be identical with the parameter string you defined.
• URL To Trigger All Floors: enter the Akuvox URL for triggering all floors.
• URL To Close All Floors: enter the Akuvox URL used for closing all floors.

Password Modification

27.1.Modifying Device Web Interface Password
To change the default web password on web System > Security > Web Password Modify interface. Select “admin” for the administrator account and “User” for the User Account. Click the Change Password tab to change the password.

• User Name: modify the Admin or user password if needed.
• User: enable the user account if needed.

27.2.Modifying System Password

System PIN code is used to access the device system. You can modify the system PIN code on the device. Go to Advanced Settings> Admin Access > Set System PIN.

27.3.Modifying Setting Password
Setting PIN code is used to access the device setting. You can modify the system PIN code on the device. Go to Advanced Settings> Admin Access > Set Service password.

System Reboot&Reset

28.1.Reboot
If you want to restart the device system, you can operate it on the device web interface as well. Moreover, you can set up a schedule for the device to be restarted. To restart the system setting on the web Upgrade > Basic interface.

To set up the device restart schedule, you can go to System > Auto Provisioning > Reboot Schedule.

You can also reboot the device directly on the device. On the screen, go to Advanced Setting > Reboot.

28.2.Reset

If you want to reset the device system to the factory setting, you can it on the web Upgrade > Basic interface.

You can also reboot the device directly on the device. On the screen, go to Advanced Setting > Reset.

Abbreviations

ACS: Auto Configuration Server
Auto: Automatically
AEC: Configurable Acoustic and Line Echo Cancelers
ACD : Automatic Call Distribution
Autop: Automatic Provisioning
AES: Advanced Encryption Standard
BLF: Busy Lamp Field
COM: Common
CPE: Customer Premise Equipment
CWMP: CPE WAN Management Protocol
DTMF: Dual Tone Multi-Frequency
DHCP: Dynamic Host Configuration Protocol
DNS: Domain Name System
DND: Do Not Disturb
DNS-SRV: Service record in the Domain Name System
FTP: File Transfer Protocol
GND: Ground
HTTP: Hypertext Transfer Protocol
HTTPS: Hypertext Transfer Protocol Secure Socket Layer
IP: Internet Protocol
ID: Identification
IR: Infrared
LCD: Liquid Crystal Display
LED: Light Emitting Diode
MAX: Maximum
POE: Power Over Ethernet| PCMA: Pulse Code Modulation A-Law
PCMU: Pulse Code Modulation µ-Law
PCAP: Packet Capture
PNP: Plug and Play
RFID: Radio Frequency Identification
RTP: Real-time Transport Protocol
RTSP: Real Time Streaming Protocol
MPEG: Moving Picture Experts Group
MWI: Message Waiting Indicator
NO: Normal Opened
NC: Normal Connected
NTP: Network Time Protocol
NAT: Network Address Translation
NVR: Network Video Recorder
ONVIF: Open Network Video Interface Forum
SIP: Session Initiation Protocol
SNMP: Simple Network Management Protocol
ST U N: Session Traversal Utilities for NAT
SNMP: Simple Mail Transfer Protocol
SDMC: SIP Devices Management Center
TR069: Technical Report069
TCP: Transmission Control Protocol
TLS: Transport Layer Security
TFTP: Trivial File Transfer Protocol
UDP: User Datagram Protocol
URL: Uniform Resource Locator
VLAN: Virtual Local Area Network
WG: Wiegand
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FAQ

Q1: How to obtain IP address of R2X
A1: ✔ For devices with a single button – E21/ R20/ R23/ R26:
While E21/ R20/ R23/ R26 power up normally, hold the call button for 5 seconds after the statue LED turns blue and it will enter IP announcement mode. In announcement mode, the IP address will be announced repeatedly.
Press the call button again to quit the announcement mode.
✔ For devices with multiple numeric keyboards – R27:
While R27 power up normally, press “*2396#” to enter the home screen and Press “1” to go to the System Information screen to check the IP address.
✔ For devices with touch screen – X915:
While X915 power up normally, in the dial interface, press “9999“, “Dial key”, “3888” and “OK” to enter the system setting screen. Go to info screen to check the IP address.
✔Common method:
Using Akuvox IP Scanner to search Akuvox devices in the same LAN network.
Q2: Do Akuvox devices support opus codec?
A2: For now, only the Akuvox Android video IP phone R48G can support Opus audio codec.
Q3: What is the supported temperature range for akuvox doorphone?
A3: R20/E21/R26/R23/Standard R27/Standard X915 — 14° to 112°F (-10° to 45°C)
R27/X915 with heating supporting — 40 degrees
R28 — (-40°C~55°C)
Indoorphone — 14° to 112°F (-10° to 45°C)
IPPhone — 32º~104ºF(0~40ºC)
Q4: Do Akuvox devices support Modbus protocol?
A4: No.
Q5: Failure in importing the X915 face data to another X915 using the exported face data.
A5：Please confirm the following steps：
The import format is zip.
1. After you export, you need to unzip the .tgz folder, then make the unzipped folder into .zip again.
Q6: Which version of ONVIF do R20 and X915 support?
A6: Onvif 18.04 profiles
Q7: Do door phones support these card types? Prox, Legacy iClass, classes, HID Mifare, HID DESFire, and HID SEOS
A7: Sorry, they are not supported. They need to be implemented via hardware modifications.
Q8: How to confirm whether my device is hardware version 1 or hardware version 2?
A8: 1. Label

• Hardware version 1

• Hardware version 2

• Firmware Version
  The firmware is different between the hardware version1 and hardware version

2. Go to Web-Status -Firmware Version.
   20.X.X.X is hardware version 1.
   220.X.X.X is hardware version 2.

• Hardware version
  The firmware is different between the hardware version1 and hardware version

2. Go to Web-Status -Firmware Version.
   If the hardware version is 220.x, then the device is hardware version 2.

Contact us

For more information about the product, please visit us at www.akuvox.com
or feel free to contact us by
Sales email: sales@akuvox.com
Technical support email: support@akuvox.com
Telephone: +86-592-2133061 ext.7694/8162
We highly appreciate your feedback about our products.

http://www.akuvox.com/
AKUVOX SMART INTERCOM www.akuvox.com

Documents / Resources

| Akuvox X912 Door Phone [pdf] User Guide
X912 Door Phone, X912, Door Phone
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References

• Akuvox | The Leader in Smart Intercom

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